QUALITY CARRIERS, INC.

Transcription

1 RATE AND POLICY GUIDE QLYC 100 Page 1 of 35 QUALITY CARRIERS, INC. RATE AND POLICY GUIDE QLYC 100 Covering: Rules, Charges, in connection with rate publications. Effective February 15, 2013 Issued by Quality Carriers, Inc. This new Quality Carriers Rate and Policy Guide QLYC 100 replaces the former Rules Tariff QLYC 100 dated March 15, This Guide is available on the website, in the QDI Tools/Rate Requests section or use the following link Any changes to this Guide will be noted on the website.

2 RATE AND POLICY GUIDE QLYC 100 Page 2 of 35 TABLE OF CONTENTS SUBJECT ITEM # APPLICABILITY OF RATE AND POLICY GUIDE DEFINITIONS OF TERMS APPLICATION OF RULES APPLICATION OF RATES - MILEAGE APPLICATION OF RATES - TO COLLECT SHIPMENTS APPLICATION OF ACCESSORIAL CHARGES APPLICATION OF MILEAGES BILLS OF LADING - COMMODITY DESCRIPTIONS ADDITIONAL COSTS CARGO CLAIMS LIMITATION OF LIABILITY CARGO CLAIMS - FILING CARGO CLAIMS - INVESTIGATION CARGO CLAIMS - PROCESSING CARGO CLAIMS - SALVAGE CARGO CLAIMS ACKNOWLEDGMENT OF CLAIMS AND PROCESSING CLAIMS FOR OVERCHARGE, UNDERCHARGE OR DUPLICATE PAYMENT FILING, DOCUMENTING AND PROCESSING OVERCHARGE AND DUPLICATE PAYMENT CLAIMS OVERCHARGE AND DUPLICATE PAYMENT CLAIMS RECORDS PAYMENT OF TRANSPORTATION CHARGES COD SHIPMENTS CARRIER'S INSURANCE CHARGES FOR EMPTY DEADHEAD MILEAGE ON CMT FUEL SURCHARGE INSURANCE SURCHARGE CLEANING AND WASTE DISPOSAL CLEANING AND WASTE DISPOSAL - COMPARTMENTED TANKS HEEL DISPOSAL DETENTION DETOUR ROUTE DRUMMING (TERMS AND CONDITIONS) EQUIPMENT - REQUEST FOR SPECIAL LINED OR RUBBER-LINED TANK EQUIPMENT - CHARGES FOR BURNER (ASPHALT AND ASPHALT PRODUCTS ONLY) EQUIPMENT - HOSE EQUIPMENT - PUMPING OR AIR FACILITIES, NOZZLES AND METERS EQUIPMENT - DRY BULK - VACUUM LOADING SYSTEM EQUIPMENT - VAPOR RECOVERY SYSTEM EQUIPMENT NITROGEN PURGE EXTRA LABOR - TEAM DRIVERS CANADIAN BORDER CROSSING HAZ WASTE TRANSPORTATION FEE - MASSACHUSETTS HAZ WASTE TRANSPORTATION FEE - PENNSYLVANIA MEXICO FEES AND DEMURRAGE CHARGES NEW YORK CITY DELIVERY FEE LOADING AND UNLOADING LOADING - ADVANCE

3 RATE AND POLICY GUIDE QLYC 100 Page 3 of 35 SUBJECT ITEM # LOADING AND UNLOADING EVACUATION OF POWER VEHICLE MINIMUM CHARGES MOVEMENT SUBJECT TO MILEAGE TABLES OVERNIGHT - LAYOVER AND WEEKEND LAYOVERS PALLETIZED SHIPMENTS PAYMENT OF CHARGES - OTHER THAN EXPORT PAYMENT OF CHARGES - EXPORT/IMPORT PAYMENT OF CHARGES - CREDIT REGULATIONS PICK-UP OR DELIVERY SERVICE - PIERS OR RAIL FACILITIES PICK-UP AND DELIVERY UNDER LABOR DISTURBANCE CONDITIONS PICK-UP OR DELIVERY SERVICE - SUNDAY OR HOLIDAYS PREPAYMENT RECONSIGNMENT OR DIVERSION REDELIVERY OF SHIPMENT RETURNED, UNDELIVERED, REJECTED OR REFUSED SHIPMENTS RETURN LOADS SHIPPMENTS TRANSPORTED IN OTHER THAN A CARRIER-PROVIDED TRAILER RETURN OF CONTAINERS/EXCESS MILES SPECIAL SERVICES ACCESSORIAL OR EMERGENCY SPECIAL SERVICES HEATING-IN-TRANSIT SPECIAL SERVICES HEATING SPOTTING SEMITRAILERS OR EXCLUSIVE USE VEHICLES STOP OFFS STOP OFFS FOR PARTIAL UNLOADING DELIVERIES TO SERVICE STATIONS AND BULK PLANTS TOLLS TRANSFER OF LADING VEHICLE TO VEHICLE VEHICLES ORDERED BUT NOT USED WEIGHING AND WEIGHTS INTERLINE / INTERCHANGE LIABILITIES AND WARRANTIES DISCLAIMED INDEMNITY AND HOLD HARMLESS DISPUTE RESOLUTION

4 RATE AND POLICY GUIDE QLYC 100 Page 4 of 35 SECTION 1 GENERAL SERVICES ITEM APPLICABILITY OF RATE AND POLICY GUIDE The provisions of this Rate and Policy Guide, as amended, shall apply to motor carrier services provided by Quality Carriers, Inc. (may be referred to hereinafter as Carrier ) in interstate, intrastate and/or foreign commerce between points in the United States (except Alaska and Hawaii); between points in the United States (except Alaska and Hawaii) and points in Canada; and between points in the United States (except Alaska and Hawaii) and points in Mexico, except that the provisions of this Rate and Policy Guide shall not apply to any services or transportation provided pursuant to a separate schedule, contract or instrument that has been signed by an authorized representative of Carrier ( Transportation Agreement ) unless this Rate and Policy Guide is referenced therein, or unless such Transportation Agreement contains no applicable rate, in which case, the rates (including accessorial charges) and provisions of this Rate and Policy Guide will govern. This Rate and Policy Guide applies to any entity requesting services by Carrier, or receiving the benefit of Carrier s services, including, without limitation, any party responsible for Carrier s charges as a third-party or bill to payor. If there is a conflict between the terms and conditions of this Rate and Policy Guide and the terms and conditions on any manifest, label, bill of lading, or other transit documentation, the terms and conditions of this Rate and Policy Guide, as amended, modified, changed, or supplemented, will control. Carrier reserves the right, at its sole discretion, to refuse to transport certain commodities if it is believed that in the performance of transporting said cargo there is a possibility of harm or damage to persons, property, equipment, the environment, or the cargo itself. Nothing in this Rate and Policy Guide shall be construed as making it binding upon Carrier to accept freight from or make delivery to locations to which it is impracticable to operate vehicles, inclusive of performing pickup or delivery services, because of conditions of alleys or streets, because of riots or strikes, conditions typically referred to as Acts of God or Force Majeure events, inclusive of Force Majeure events as defined in this Rate and Policy Guide, local, state, or federal regulations restricting or prohibiting certain vehicle types, commodities, services, or if perceived to constitute a risk to environment, vehicle, cargo, vehicle operators, the general public, or pose a security risk. Further, at its sole discretion, Carrier reserves the right to refuse or reject requests for service, or to return accepted shipments, if it is known or perceived that any of the foregoing may exist or occur. Any applicable service guarantees are rendered null and void in the event any of the foregoing is experienced. Carrier shall not be liable for any failure to perform, including failure to timely perform, services under this Rate and Policy Guide where such failure is wholly or partially due to a situation of force majeure including, but not limited to, Act of God, War, Fire, Weather, Explosion, Riot, Civil Commotion, Act of Terrorism, Restriction by Government or other Authority, Strikes, Lock Outs, Failure of Suppliers, or to any cause whatsoever which is beyond the direct and exclusive ability of Carrier to control, or which could not be reasonably anticipated by Carrier.

5 RATE AND POLICY GUIDE QLYC 100 Page 5 of 35 ITEM DEFINITIONS OF TERMS COLLECT SHIPMENT CONSIGNEE A collect shipment is one on which a consignor tenders pursuant to a bill of lading marked collect. The person to whom delivery of goods is to be made. CONSIGNOR The person named in the bill of lading as the person from whom goods have been received for shipment. CONTINUOUS MOVEMENT SHIPMENT A shipment consisting of goods intended for delivery at two or more separate consecutive stopoffs tendered by one or more consignors on one bill of lading for transportation in one unit. The loads must be tendered to Carrier simultaneously and accepted by Carrier simultaneously. LINEHAUL CHARGES PALLET Base shipment charges applicable to the actual transportation, to which accessorial and/or additional charges applicable to the shipment, if any, are added. The term Pallet includes skids or platforms on which products are loaded. PREPAID SHIPMENT RECEIVER ROUND TRIP A prepaid shipment is one on which the charges for transportation service rendered at the request of the consignor, including charges for any accessorial services performed at the request of the consignor are to be paid by the consignor. Unless otherwise indicated, all shipments will be deemed to be prepaid shipments. Unless otherwise defined is to be considered as a synonym for Consignee. The term Round Trip as used herein and in tariffs governed hereby means the movement of a loaded vehicle from origin to destination and return to origin with a return load. ROUTE OF CONTINUOUS MOVEMENT The aggregate number of miles traversed by the unit in connection with a continuous movement shipment, as determined by the use of the governing Mileage Guide, commencing at the Carrier s terminal from which the unit was initially dispatched for the continuous movement shipment and ending with return thereto following the unloading of the last load of such continuous movement shipment, will be computed as follows: 1. The miles traversed between Carrier s terminal and the point of origin of the initial load; plus

6 RATE AND POLICY GUIDE QLYC 100 Page 6 of The mileage traversed between origin and destination of each load of such continuous movement shipment; plus 3. The mileage, if any, traversed between the destination of any load and the origin of the next consecutive load; plus 4. The mileage traversed between the point of destination of the last load and the Carrier s terminal; plus 5. All additional mileage traversed incidental to any of the mileage specified in Subparagraphs (1), (2), (3), (4), hereof, for purposes of internal cleaning of semi-trailer, weighing, detours necessitated by highway restrictions or weight limitation, or by compliance with statute or lawful regulation of any government. SHIPMENT SHIPPER TON YOU The term Shipment as used in this tariff shall be considered to mean freight loaded on one vehicle on one day by one shipper covered by one bill of lading and consigned to one consignee at one destination, except as otherwise provided. Unless otherwise defined is to be considered as a synonym for Consignor and shall also include any entity responsible for requesting that Carrier provide services governed by this Tariff, any entity responsible for payment to Carrier for such services, or any entity receiving the benefit of such services. The term Ton as used in this tariff shall be considered to mean a ton consisting of 2,000 pounds, except as otherwise provided. The term you refers to any entity responsible for requesting that Carrier provide services governed by this Tariff, any entity responsible for payment to Carrier for such services, or any entity receiving the benefit of such services.

7 RATE AND POLICY GUIDE QLYC 100 Page 7 of 35 ITEM APPLICATION OF RATES MILEAGE Distance or mileage commodity rates may be used only when no commodity rates (other than distance commodity rates) have been published to apply from and to the same points over the same route. ITEM APPLICATION OF RATES COLLECT SHIPMENTS All rates in schedules, contracts or any other instruments governed by (or referencing) by this Rate and Policy Guide will be subject to this item, unless otherwise specified in an applicable written transportation agreement signed by you and Carrier ( Transportation Agreement ). When a shipment is transported on a collect basis, the appropriate rate in the responsible party s schedule or contract will apply. Otherwise, Carrier s applicable tariff rates will apply on the shipment. ITEM APPLICATION OF ACCESSORIAL CHARGES Accessorial charges will be subject to this item, unless otherwise specified in an applicable Transportation Agreement will be applicable only to shipments where the linehaul charge is taken from the same schedule, contract or instrument, unless otherwise specified. ITEM APPLICATION OF MILEAGES (METHOD OF DETERMINING MILES) Except as otherwise provided, where rates and charges make references based on mileages, such mileages will be determined by reference to the most recent version of Rand McNally Mile Maker that has been adopted for use by Carrier. NOTE: When State, federal or Municipal regulations prohibit the transportation of the commodity via any bridge, ferry, or tunnel, on the shortest practical route, the ratemaking mileage will be computed over the next shortest practical route. ITEM BILLS OF LADING COMMODITY DESCRIPTIONS Each shipment subject to this Rate and Policy Guide shall be governed by the terms and conditions of Carrier s bill of lading, a copy of which may be provided upon request, and any bill of lading, receipt, or other shipment documentation provided by any Shipper, consignor, consignee, broker, forwarder, or other carrier shall act as a receipt only notwithstanding any language therein to the contrary or which purports to waive the provisions of this Rate and Policy Guide. Each person who offers a commodity for transportation shall accurately describe the commodity and associated information (e.g., weight, dimensions, etc.), on the shipping paper, bill of lading and/or shipping order by such commodity word description. Each person who offers a hazardous material for transportation shall furnish the Carrier with the proper hazardous material description and its hazard class and shall describe the hazardous material on the shipping paper, bill of lading and/or shipping order by such proper hazardous material description and hazardous class in the manner required by Part 172, Subpart C of the Department of Transportation Regulations governing the transportation of the Hazardous Materials by motor, rail and water. When the commodity word description differs from the hazardous materials description and its hazard class, both descriptions shall be shown on the shipping order, bill of lading and/or shipping order, provided the commodity word description is not inconsistent with the required hazardous material description. The hazardous material description and its hazard class must be shown first and the commodity word description shown last. ITEM ADDITIONAL COSTS Whenever Carrier incurs additional costs due to specific source requirements, the party responsible for payment of freight charges with respect to the shipment giving rise to such costs shall be invoiced at 100% of any and all fees, charges, repairs, replacements and/or general expenses associated with those incurred costs.

8 RATE AND POLICY GUIDE QLYC 100 Page 8 of 35 ITEM CARGO CLAIMS LIMITATION OF LIABILITY A) CARRIER S LIABILITY FOR LOSS OR DAMAGE SHALL BE THAT OF A COMMON CARRIER AS SET FORTH IN THE CARMACK AMENDMENT CURRENTLY CODIFIED AT 49 U.S.C ( CARMACK ), AS AMENDED FROM TIME TO TIME, REGARDLESS OF WHETHER TRANSPORT IS INTERSTATE OR INTRASTATE. UNLESS A HIGHER VALUE IS DECLARED BY THE SHIPPER IN ACCORDANCE WITH THE PROVISIONS HEREIN AND THE ADDITIONAL FREIGHT CHARGES APPLICABLE TO SUCH DECLARATION HAVE BEEN PAID, CARRIER S LIABILITY FOR LOSS, DAMAGE, OR DELAY AS TO ANY SHIPMENT SHALL NOT EXCEED $50,000 PER TRAILER OR CONVEYANCE. B) CARRIER IS NOT BOUND TO TRANSPORT A SHIPMENT BY A PARTICULAR APPOINTMENT SCHEDULE, OR IN TIME FOR A PARTICULAR MARKET, BUT IS RESPONSIBLE TO TRANSPORT A SHIPMENT WITH REASONABLE DISPATCH. CARRIER WILL NOT BE LIABLE FOR LATE DELIVERIES OR UNKEPT APPOINTMENTS UNLESS SUCH LATE DELIVERY OR UNKEPT APPOINTMENT IS BEYOND CARRIER S DUTY OF REASONABLE DISPATCH. IN NO EVENT SHALL A TIME QUOTATION BE CONSIDERED A GUARANTEE OF DELIVERY TIME. C) THE FOLLOWING PROVISIONS MUST BE COMPLIED WITH IN ORDER TO EFFECTIVELY DECLARE A VALUE IN EXCESS OF $50,000. I. CARRIER MUST BE NOTIFIED BY CONTACTING THE DIRECTOR OF PRICING AT (800) , AT THE TIME IT AGREES TO TRANSPORT CARGO THAT A VALUE IN EXCESS OF $50,000 (BUT IN ANY EVENT, NOT EXCEEDING $250,000) WILL BE DECLARED, AND THE AMOUNT THAT WILL BE DECLARED. THE DECLARED VALUE SHALL BE VALID (MEANING CARRIER S $50,000 LIMITATION OF LIABILITY SHALL APPLY) UNLESS CARRIER HAS AGREED IN WRITING SIGNED BY AN AUTHORIZED REPRESENTATIVE TO ACCEPT THE CARGO AT THE DECLARED VALUE. CARRIER S DRIVER IS NOT AN AUTHORIZED REPRESENTATIVE OF CARRIER FOR PURPOSES OF THIS PROVISION. II. THE DECLARED VALUE MUST BE CLEARLY STATED AS SUCH ON THE FACE OF THE BILL OF LADING. III. A CHARGE OF $3.00 PER $100 OF DECLARED VALUE IN EXCESS OF $50,000, IN ADDITION TO ALL OTHER CHARGES, SHALL BE ASSESSED. IN ORDER TO RECOVER ON AN EXCESS VALUATION CLAIM, ALL APPLICABLE FEES MUST HAVE BEEN REMITTED TO CARRIER IN A TIMELY MANNER. D) DECLARED VALUES IN EXCESS OF $250,000 SHALL NOT BE ACCEPTED, AND IN THE EVENT SHIPPER DECLARES A VALUE IN EXCESS OF $250,000 AND CARRIER INADVERTENTLY ACCEPTS SUCH SHIPMENT, CARRIER S LIABILITY SHALL CONTINUE TO BE LIMITED TO $50,000 PER TRAILER OR CONVEYANCE. E) IN NO EVENT SHALL CARRIER S LIABILITY EXCEED THE LESSER OF THE ACTUAL VALUE OF THE CARGO OR THE DECLARED VALUE. F) REGARDLESS OF COMMODITY SHIPPED OR VALUATION, ALL TRANSPORTATION CHARGES MUST BE PAID IN FULL BEFORE ANY SETTLEMENT FOR A CLAIM FOR LOSS OR DAMAGE WILL BE MADE. NO PAYOR OR OTHER PARTY WITH AN INTEREST IN A SHIPMENT MAY DEDUCT OR OFFSET ANY CARGO LOSS, DAMAGE, OR DELAY CLAIMS FROM ANY FREIGHT CHARGES OWED TO CARRIER. CARRIER RESERVES THE RIGHT, AT ITS SOLE DISCRETION, TO EITHER CREDIT AN ACCOUNT OR PROVIDE AN ACTUAL REFUND FOR ANY SUMS DETERMINED TO BE OWED BY CARRIER. G) THE VALUATION AS DETERMINED BY THE PROVISIONS OF THIS ITEM SHALL BE THE MAXIMUM LIABILITY IN CONNECTION WITH THE SPECIFIC CARGO,

9 RATE AND POLICY GUIDE QLYC 100 Page 9 of 35 INCLUDING, BUT NOT LIMITED TO, ANY LOSS, DAMAGE, DELAY, MISDELIVERY, NON-DELIVERY, MISINFORMATION, ANY FAILURE TO PROVIDE INFORMATION, OR MISDELIVERY OF INFORMATION RELATING TO THE SHIPMENT. IT IS THE SHIPPER S RESPONSIBILITY TO PROVE ACTUAL DAMAGES. EXPOSURE TO AND RISK OF ANY LOSS IN EXCESS OF THE RELEASED VALUE PROVISIONS OR DECLARED VALUE PROVISIONS AS PROVIDED FOR IN THIS ITEM IS ASSUMED BY THE SHIPPER. H) A BROKEN SEAL SHALL NOT BE GROUNDS FOR REJECTION OF A LOAD NOR FOR IMPOSITION OF ANY LIABILITY ON CARRIER. I) THE FOREGOING NOTWITHSTANDING, WITH RESPECT TO ANY SHIPMENT MOVING TO, FROM OR WITHIN MEXICO, EXCEPT TO THE EXTENT THAT A COURT OF COMPETENT JURISDICTION DETERMINES THAT THE CARMACK AMENDMENT COMPULSORILY APPLIES BY ITS OWN TERMS TO ANY SUCH SHIPMENTS AS A MATTER OF LAW, CARRIER WILL HAVE NO LIABILITY WITH RESPECT TO CLAIMS FOR CARGO LOSS, DAMAGE OR DELAY OCCURRING OR ARISING WITHIN MEXICO. IT SHALL BE ASSUMED THAT ANY LOSS OR DAMAGE OCCURRING TO ANY SHIPMENT MOVING TO, FROM OR WITHIN MEXICO OCCURRED IN MEXICO UNLESS THE CLAIMANT CAN PROVE OTHERWISE BY CLEAR AND CONVINCING EVIDENCE. IF IT IS DETERMINED BY A COURT OF COMPETENT JURISDICTION THAT CARMACK COMPULSORILY APPLIES, CARRIER S LIABILITY FOR SUCH CLAIMS WILL NOT EXCEED THAT IMPOSED BY MEXICAN LAW UNLESS EXCESS VALUE IS DECLARED. FOR SHIPMENTS MOVING TO, FROM OR WITHIN MEXICO, THE MAXIMUM DECLARED VALUE IS $.50 PER POUND PER PACKAGE OR $5,000 PER TRAILER OR CONVEYANCE, WHICHEVER IS LESS. PROCEDURES AND COSTS FOR DECLARING VALUE AS SET FORTH ABOVE MUST BE COMPLIED WITH. REQUESTS FOR VALUATION IN EXCESS OF THE FOREGOING WILL NOT BE HONORED. ITEM CARGO CLAIMS - FILING a) Claims in writing required. Claims for loss, damage, or injury to cargo must be filed in writing, as provided in subparagraph (b) below, and as otherwise may be required by law, the terms of the bill of lading, the shipper agreement, and all tariff provisions applicable hereto. b) Minimum filing requirements. A communication in writing from a claimant for loss or damage must be filed within nine (9) months after the delivery of the property except that claims for failure to make delivery (or portion thereof) must be filed within nine (9) months from the date delivery should have been made. A claim: (1) containing facts sufficient to identify the shipment (or shipments) or property involved, (2) asserting liability for alleged loss, damage, or injury, and (3) making claim for the payment of a specified or determinable amount of money, will be considered as sufficient compliance with the provisions for filing claims embraced in the bill of lading or other contract of carriage. c) Documents not constituting claims. Notations of shortage or damage, or both, on freight bill, delivery receipts, or other documents will not be considered by Carrier as sufficient to comply with the minimum claim filing requirements specified in subparagraph (b) above. d) Claims filed for uncertain amounts. Whenever a claim is presented against Carrier for an uncertain amount, such as $100 more or less, Carrier will determine the condition of the shipment involved at the time of delivery by it, if it was delivered, and will ascertain as nearly as possible the extent, if any, of the loss or damage for which it may be responsible. It will not, however, voluntarily pay a claim under such circumstances unless and until a formal notification in writing for a specified or determinable amount of money will have been filed in accordance with the provisions of subparagraph (b) above.

10 RATE AND POLICY GUIDE QLYC 100 Page 10 of 35 e) Concealed damage claims. When damage to contents of a shipping container is discovered by the consignee which could not have been determined at the time of delivery, it must be reported by the consignee to the Carrier upon discovery, but in any event, within fifteen (15) days of delivery, and a request for inspection by Carrier s representative made by consignee. Notice of loss or damage and request for inspection may be given by telephone or in person, but in either event must be confirmed in writing by mail or overnight courier. It shall be the obligation of the consignee to offer reasonable evidence to the Carrier s representative when inspection is made that loss or damage was not incurred by the consignee after delivery of shipment by Carrier. While awaiting inspection by Carrier, the consignee must hold the shipping container and its contents in the same condition they were in when damage was discovered insofar as it is possible to do so. f) Institution of Suits. Suit for loss, damage, injury or delay shall be instituted against Carrier no later than two years and one day from the day when written notice is given by the Carrier to the claimant that the Carrier has disallowed all or any part of the claim specified in the notice. Where claims are not filed or suits are not instituted thereon in accordance with the foregoing provisions, Carrier shall not be liable, and such claims will not be paid. ITEM CARGO CLAIMS - INVESTIGATION Each claim for loss or damage to cargo filed against Carrier in the manner prescribed herein will be promptly and thoroughly investigated. Carrier reserves the right to require any and all other documentation it deems necessary, in its sole discretion, to investigate any claim. Regardless of the foregoing, each claim will be supported by the original bill of lading, evidence of the freight charges, if any, and either the original invoice, a copy of the original invoice, or an extract made therefrom, certified by the claimant to be true and correct with respect to the property and the value of the claim. For shipments or any parts thereof which are not delivered, Carrier reserves the right to require certification from the claimant that the missing cargo has not been received from any other source. ITEM CARGO CLAIMS - PROCESSING Carrier, when having received written claim for loss, damage, or injury to property transported will pay, decline, or make a firm compromise settlement offer in writing to the claimant within 120 days after receipt of the claim by the carrier, provided, however, that if the claim cannot be processed and disposed of within 120 days after the receipt thereof, Carrier will at that time, and at the expiration of each succeeding 60-day period while the claim remains pending, advise the claimant in writing of the status of the claim and the reason for the delay in making final disposition thereof and it will retain a copy of such advice to the claimant in its claim file thereon.

11 RATE AND POLICY GUIDE QLYC 100 Page 11 of 35 ITEM CARGO CLAIMS - SALVAGE Whenever baggage or material, goods, or other property transported by Carrier is damaged or alleged to be damaged and is, as a consequence thereof, not delivered or is rejected or refused upon tender thereof to the owner, consignee, or person entitled to receive such property, the Carrier, after giving due notice whenever practicable to do so to the owner and other parties that may have an interest therein, and unless advised to the contrary after giving such notice, will undertake to sell or dispose of such property or by the employment of a competent salvage agent. The Carrier will only dispose of the property in a manner that will fairly and equally protect the best interests of all persons having an interest therein. The Carrier will make an itemized record sufficient to identify the property involved so as to be able to correlate it to the shipment or transportation involved and claim, if any, filed thereon. The Carrier also will assign to each lot of such property a successive lot number and note that lot number on its record of shipment and claim, if any claim is filed thereon. Whenever disposition of salvage material or goods will be made directly to an agent or employees of a Carrier or through a salvage agent or company in which the carrier or one or more of its directors, officers, or managers has any interest, financial or otherwise, that Carrier s salvage records will fully reflect the particulars of each transaction or relationship, or both as the case may be. Upon receipt of a claim on a shipment on which salvage has been processed in the manner hereinbefore prescribed, the Carrier will record on its claim file thereon the lot number assigned, the amount of money recovered, if any, from the disposition of such property, and the date of transmittal of such money to the person or persons lawfully entitled to receive the same. If Carrier does not receive disposition instructions within forty-eight (48) hours of sending its initial notice, Carrier may, in its sole discretion, attempt to issue a second and final confirmed notification. Such second notice shall advise that if Carrier does not receive disposition instructions within ten (10) days of that notification, Carrier may offer the shipment for sale at a public auction and the Carrier has the right to offer the shipment for sale. If Carrier determines in its sole discretion that the potential for recovery will be prejudiced by such second notice period (e.g., where the goods to be salvaged are perishable), Carrier may shorten the second notice period or forego the second notice altogether. The amount of sale will be applied to the costs of the sale and Carrier s invoice for transportation and other lawful charges. The owner will be responsible for the balance of the charges not covered by the sale of goods. If there is a balance remaining after all charges and expenses are paid, such balance will be paid to the owner of the property sold hereunder, upon written claim and proof of ownership. ITEM CARGO CLAIMS - ACKNOWLEDGMENT OF CLAIMS AND PROCESSING Carrier will, upon receipt in writing of a proper claim in the manner and form described herein, acknowledge the receipt of such claim in writing to the claimant within 30 days after the date of its receipt by the Carrier unless the Carrier will have paid or declined such claim in writing within 30 days of the receipt thereof. Carrier will indicate in its acknowledgment to the claimant what, if any, additional documentary evidence or other pertinent information may be required by it to further process the claim as its preliminary examination of the claim as filed, may have revealed. Carrier will, at the time each claim is received, create a separate file and assign thereto a successive claim file number, and note that number on all documents filed in support of the claim and all records and correspondence with respect to the claim, including the written acknowledgment of receipt, and, if in its possession, the shipping order and delivery receipt, if any, covering the shipment involved. At the time such claim is received, Carrier will cause the date of the receipt to be recorded on the face of the claim document, and the date of receipt will also appear in the Carrier's written acknowledgment of receipt to the claimant.

12 RATE AND POLICY GUIDE QLYC 100 Page 12 of 35 ITEM CLAIMS FOR OVERCHARGE, UNDERCHARGE OR DUPLICATE PAYMENT a) Overcharge means an overcharge as defined in Section 49 U.S.C (b). It also includes duplicate payments as hereinafter defined when a dispute exists between the parties concerning such charges. b) Duplicate Payment means two or more payments for transporting the same shipment. Where one or more payment is not in the exact amount of the applicable rates and charges, refunds shall be made on the basis of the excess amount over the applicable rates and charges. c) Unidentified Payment means a payment which Carrier has received but which Carrier is unable to match with its open accounts receivable or otherwise identify as being due for the performance of transportation services. d) Claimant means any shipper or receiver, or its authorized agent, filing a request with Carrier for the refund of an Overcharge or Duplicate Payment. e) Undercharge means charges for transportation services which are less than those applicable thereto. f) Unless specifically prohibited by applicable law, Carrier reserves the right to assess dormancy charges of 1% per month (12% per annum) on any Overcharge, Duplicate Payment, or Unidentified Payment which remains unclaimed for more than six months from the date of the invoice. ITEM FILING, DOCUMENTING, AND PROCESSING OVERCHARGE AND DUPLICATE PAYMENT CLAIMS Claims for Overcharge or Duplicate Payment shall be accompanied by sufficient information to allow Carrier to conduct an investigation and pay or decline the claim within 180 days of the date of the invoice. Claims shall include the name of the claimant, its file number and the amount of the refund sought to be recovered and shall be accompanied by the original freight bill along with all other documents or data in the possession of the claimant which substantiates the basis for the claim. Claims for Duplicate Payment shall be accompanied by the original freight bill(s) for which charges were paid and by applicable payment information. If either party disputes the other party s claim for either Overcharge, Duplicate Payment, or Undercharge, the disputing party has 180 days from the date of the invoice to file in writing with the Surface Transportation Board, a request for the determination of the applicability or reasonableness of the claim as provided for under the Interstate Commerce Commission Termination Act. In the event Carrier invoices the shipper, receiver or its authorized agent for charges for transportation services which are less than those applicable to such services, Carrier shall file an Undercharge claim within 180 days of the date of the original invoice to the party responsible for payment of the freight charges. Carrier shall provide the amount of the Undercharge sought to be recovered and such claim shall be accompanied by a copy of the original freight bill and a corrected freight bill along with all other documents or data substantiating Carrier s claim.

13 RATE AND POLICY GUIDE QLYC 100 Page 13 of 35 ITEM OVERCHARGE AND DUPLICATE PAYMENT CLAIMS RECORDS The Carrier shall at the time a claim for overcharge or duplicate payment is received create a separate file and assign it a successive claim file number and note that number on all documents filed in support of the claim and all records and correspondence with respect to the claim, including the written acknowledgment of such claim. At the time such claim is received, the Carrier shall cause the date of receipt to be recorded on the face of the claim and all records and correspondence with respect to the claim, including the acknowledgement of receipt to the claimant. ITEM PAYMENT OF TRANSPORTATION CHARGES If credit is extended for the payment of transportation charges, transportation charges shall be due and owing within the following time periods: (a) Freight charges - 30 calendar days from the date of the freight bill (b) Assessorial charges (e.g. trailer spotting, tank wash, detention) 30 calendar days from the date of the miscellaneous bill (c) Additional charges for freight transportation and related services (e.g. balance due bills) 30 calendar days from the date of bill for additional charges NOTE: Errors discovered in bills by customers should be corrected by them and paid accordingly. Payment of all bills, including those corrected by customers, must be made within the credit period. Payment of bills alleged to be incorrect will not prejudice customer s claims, filed within the statutory period, for refund of overcharges. A party receiving a bill for which it believes it is not responsible must notify the Carrier within the credit terms of such belief, stating the grounds therefor. Payment of an amount less than stated on a Carrier s invoice will be considered as payment on account and not as payment in full, not withstanding any notation to the contrary as payment on the payor's remittance. Acceptance by Carrier of the lesser amount will not constitute an accord and satisfaction. The payor will be advised of any remaining balance deemed due after application of the remitted funds. Finance Charges Carrier will assess finance charges of 1% per month (12% per annum) on unpaid bills for freight and miscellaneous charges which are past our credit terms. Customers with past due amounts will receive a finance charge invoice each month. Finance charges will be assessed on delinquent bills for freight or miscellaneous charges as of the end of the month reduced by amounts in dispute and any payments received by month end but not posted. Payment should be remitted to: Quality Carrier, Inc Park Oaks Boulevard, Suite 200 Attn: Corporate Controller Tampa, FL Phone: (800) Fax: (813) ITEM RESPONSIBILITY FOR CHARGES (a) (b) When a party other than the consignor or consignee on the bill of lading and shipping order is responsible for paying the freight charges, such party s name and address must appear in the body of the bill of lading and shipping order at time of original tender. Shipments subject to the provisions of this item will be accepted only when the consignor has established credit with Carrier and guarantees to pay all lawfully accrued charges if the third party fails to do so within the time allowed under the credit regulations of Carrier and this Rate and

14 RATE AND POLICY GUIDE QLYC 100 Page 14 of 35 Policy Guide. Tender of a collect or third party pay shipment by consignor shall be deemed consignor s guarantee of payment. (c) Any party receiving he benefit of Carrier s services, whether a consignor, consignee, broker, forwarder, third-party payor or any other party shall remain liable to Carrier for payment of Carrier s charges. ITEM LIEN RIGHTS Carrier shall have a possessory lien on shipments and any proceeds therefrom in its dominion and control for the payment of any amounts due and owing to carrier. In addition, to the extent permitted by applicable law, Carrier shall retain a general lien with respect to any charges due and owing to Carrier on all freight tendered to Carrier for transportation charges, any applicable storage charges and any charges advanced regardless of whether the services giving rise to such charges were provided with respect to freight in Carrier s possession at the time the lien is asserted, or were provided with respect to freight already released or delivered. Failure to pay lawfully billed charges may result in a lien being placed on future shipments, including charges for storage and security. ITEM COD SHIPMENTS No COD shipments will be accepted under the provisions of this Rate and Policy Guide. In the event a COD shipment is inadvertently accepted, Carrier shall have no liability for COD payments that default in whole or in part, including but not limited to, defaults due to lack of funds; credit exceeding established limits; remission of payment in improper form; or erroneous, forged, counterfeit, stolen, or fraudulent checks, drafts, currency, credit cards or vouchers. ITEM CARRIER S INSURANCE Carrier shall have and maintain, or shall be qualified as a self-insured with respect to, the following coverages and minimum limits: (1) Worker s Compensation and Employer s Liability Insurance as prescribed by applicable law; (2) Comprehensive or Commercial General Liability (Bodily Injury and Property Damage) Insurance of not less than $1,000, combined single limit per occurrence; (3) Automobile Liability (Bodily Injury and Proper Damage) Insurance of not less than $1,000, combined single limit per occurrence, on all owned, non-owned, and hired vehicles; and (4) Cargo Insurance of $50, per occurrence. ITEM CHARGES FOR EMPTY DEADHEAD MILEAGE ON CONTINUOUS TRIP MOVEMENTS Except as otherwise provided herein, rates applying only on continuous trip movements include the charge for empty deadhead mileage from the destination of the outbound load to the origin of the inbound load. ITEM FUEL SURCHARGE FUEL RELATED INCREASE APPLICATION ONLY FOR SHIPMENTS BETWEEN POINTS IN THE FOLLOWING NAMED STATES AND PROVINCES OF CANADA. CT, DE, ME, MA, NH, NJ, NY, OH, PA, RI, VT, WV, ON, and PQ Except as provided in future revisions, all linehaul charges, including minimum charges, and charges or other services which consume fuel (note B), or Transportation Agreement governed by this publication, or as amended, or as may be amended subsequent to this policy are hereby, or will be on their effective date, increased as follows: (notes A and C)

15 RATE AND POLICY GUIDE QLYC 100 Page 15 of 35 NEW ENGLAND NEW ENGLAND DIESEL FUEL INDEX FUEL SURCHARGE DIESEL FUEL INDEX FUEL SURCHARGE (In cents per gallon) PERCENTAGE (In cents per gallon) PERCENTAGE or less 0% % % % % % % % % % % % % % % % % % % % % % % % % % % % % % % % and above see note D The New England Diesel Fuel Index will be the average as reported by the Department of Energy, National Energy Information Center, and will be issued on Monday afternoon of each week. The surcharge will be effective on Tuesday and will remain in effect through the following Monday. Note A: The following disposition of fractions shall be used: When the fractional unit is less than $0.50, omit it. When the fractional unit is $0.50 or greater, increase to the next higher whole cent. Note B: The term linehaul rate or charge means the rate or charge for over the road transportation of a given commodity exclusive of allowances, arbitraries, accessorial or other additional charges. The fuel rate increase authorized herein must be applied to the total linehaul charge for a given shipment including any increase. Note C: The increase will be assessed as a percentage of the linehaul freight charge and shall be shown separately on the freight bill of any shipments subject hereto. Note D: For each 4 cents per gallon increase over 242.0, the fuel surcharge will increase by $0.5% Note E: The increase will be assessed on the linehaul rates and charges, exclusive of any insurance charges that are included in the linehaul rates and charges. APPLICATION EXAMPLES: EXAMPLE 1 A shipment from Bangor, ME to Waterford, NY would have the fuel surcharge calculated according to this index. EXAMPLE 2 A shipment from Bangor, ME to Greensboro, NC would have the fuel surcharge calculated using the National Average Index. EXAMPLE 3 A shipment from Bangor, ME to Portland, ME would have the fuel surcharge calculated according to this index. FUEL RELATED INCREASE APPLICATION ONLY FOR SHIPMENTS ORIGINATING IN CA, OR, and WA Except as provided in future revisions, all linehaul charges, including minimum charges, and charges or other services which consume fuel (note B), or Transportation Agreement governed by this publication, or as amended, or as may be amended subsequent to this policy are hereby, or will be on their effective date, increased as follows: (notes A and C)

16 RATE AND POLICY GUIDE QLYC 100 Page 16 of 35 WEST COAST WEST COAST DIESEL FUEL INDEX DIESEL FUEL INDEX (PADD 5) FUEL SURCHARGE (PADD 5) FUEL SURCHARGE (In cents per gallon) PERCENTAGE (In cents per gallon) PERCENTAGE or below see note F % % % % % % % % % % % % % % % % % % % % % % % % % % % % % % % and above see note D The West Coast Diesel Fuel Index (PADD 5) will be the average as reported by the Department of energy, national Energy Information Center, and will be issued on Monday afternoon of each week. The surcharge will be effective on Tuesday and will remain in effect through the following Monday. Note A: The following disposition of fractions shall be used: When the fractional unit is less than $0.50, omit it. When the fractional unit is $0.50 or greater, increase to the next higher whole cent. Note B: The term linehaul rate or charge means the rate or charge for over the road transportation of a given commodity exclusive of allowances, arbitraries, accessorial or other additional charges. The fuel rate increase authorized herein must be applied to the total linehaul charge for a given shipment including any increase. Note C: The increase will be assessed as a percentage of the linehaul freight charge and shall be shown separately on the freight bill of any shipments subject hereto. Note D: For each 4 cents per gallon increase over 282.0, the fuel surcharge will increase by $0.5%. The increase will be assessed on the linehaul rates and charges, exclusive of any insurance charges that are included in the linehaul rates and charges. APPLICATION EXAMPLES: EXAMPLE 1 A shipment from Los Angeles, CA to San Francisco, CA would have the fuel surcharge calculated according to the West Coast Index. EXAMPLE 2 A shipment from Los Angeles, CA to Tampa, FL would have the fuel surcharge calculated according to the National Index. FUEL RELATED INCREASE APPLICATION FOR ALL OTHER ORIGINS (National Index) Except as provided in future revisions to this supplement, all linehaul charges, including minimum charges, and charges or other services which consume fuel (note C), or transportation contracts governed by this publication, or as amended, or as may be amended subsequent to this supplement are hereby, or will be on their effective date, increased as follows: (notes A, B, and D)

17 RATE AND POLICY GUIDE QLYC 100 Page 17 of 35 DIESEL FUEL INDEX FUEL SURCHARGE DIESEL FUEL INDEX FUEL SURCHARGE (In cents per gallon) WILL BE (In cents per gallon) WILL BE or less 0% % % % % % % % % % % % % % % % % % % % % % % % % % % % % % % % and above see note D The Diesel Fuel Index will be the National Average as reported by the Department of Energy, National energy Information Center, and will be issued on Monday afternoon of each week. The surcharge will be effective on Tuesday and will remain in effect through the following Monday. Note A: The following disposition of fractions shall be used: When the fractional unit is less than 0.50, omit it. When the fractional unit is 0.50 or greater, increase to the next higher whole cent. Note B: The term linehaul rate or charge means the rate or charge for over the road transportation of a given commodity exclusive of allowances, arbitraries, accessorial or other additional charges. The fuel rate increase authorized herein must be applied to the total linehaul charge for a given shipment including any increase. Note C: The increase will be assessed as a percentage of the linehaul freight charge and shall be shown separately on the freight bill of any shipments subject hereto. Note D: For each 4 cents per gallon increase over 242.0, the fuel surcharge will increase by $0.5%. Note E: The increase will be assessed on the linehaul rates and charges exclusive of any insurance charges that are included in the linehaul rates and charges. ITEM INSURANCE SURCHARGE Applies to all shipments transported in common carriage. Except as provided in future revisions, all linehaul charges (note C), including minimum charges or transportation contracts governed by this publication, or as amended, or as may be amended subsequent to this supplement are hereby, or will be on their effective date, increased as follows: Two percent (2%) Note A The following disposition of fractions shall be used: When the fractional unit is less than 0.50, omit it. When the fractional unit is 0.50 or greater, increase to the next higher whole cent. Note B The term linehaul rate or charge means the rate or charge for over the road transportation of a given commodity exclusive of allowances, arbitraries, accessorial or other additional charges. The insurance rate increase authorized herein must be applied to the total linehaul charge for a given shipment. Note C The increase will be assessed as a percentage of the linehaul freight charge and shall be shown separately on the freight bill of any shipments subject hereto.

18 RATE AND POLICY GUIDE QLYC 100 Page 18 of 35 ITEM CLEANING AND WASTE DISPOSAL (TANK) When Carrier is requested to furnish tank vehicle for the transportation of the liquid and dry commodities specifically listed below, which because of their inherent nature, require cleaning and waste disposal before the tank vehicle so used can be returned to service, the charges set forth below shall be assessed on the initial loading. If scraping of the tank is required in order to remove all residue, an additional charge of $ per hour, or fraction thereof, shall be assessed in addition to the cleaning charge provided herein. These charges, expressed in dollars per cleaning, are in addition to all other lawful charges assessed against the shipment. The charges shall not be made on subsequent loading of the same tank vehicle so long as said tank vehicle remains continuously in the exclusive use of the same consignor to transport the same commodity, unless such consignor requests that the tank vehicle by cleaned after delivery of any of these loadings, in which case the applicable charges shall be applied on the next loading of these commodities following such requested cleaning. When two or more commodities named on this item are shipped at one time in a compartmented semi trailer, the applicable cleaning charge will be the highest applicable charge on any commodity in the semi trailer. Product Class Price Product Class Price Acids $225 Hydrocarbons $225 Adhesives ACTUAL Hypochlorite $225 Alcohols $225 Ink ACTUAL Amines $225 Insecticide $225 Ammonia $225 Latex $250 Ammonium $225 Marine Pollutant $340 Antiseptic 225 Oxidizers $225 Bleach $225 Paint ACTUAL Calcium $225 Peroxide $225 Carbon $225 Pesticides $270 Catalyst $240 Petroleum $250 Caustics $225 Pharmaceuticals $225 Chelating $225 Phenols $550 Clay $275 Plastics $225 Cleaning Products $240 Plasticizers $260 Coal Tar ACTUAL Poisons $280 Coatings $425 Polymers $260 Corrosive $225 Polyols $225 Cryogenics ACTUAL Potable Water $200 Defoamer $240 Refrigerants $225 Detergent Grade $225 Resins $325 Dust Control $240 Saniticizer $225 Dyes ACTUAL Silica $225 Emergency Service $300 Silicone $325 Emulsion $250 Sizings $225 Esters $225 Sludge $225 Fatty Acids $225 Slurry $250 Fertilizers $225 Soap $225 Fire Retardants $225 Solvents $225 Flam Gas $225 Stabilizers $225 Flammable $225 Sulfuric Acid $225 Flocculants $285 Surfactants $225 Food Grade $225 Tallow $225 Fungicides $225 Waste $275

19 RATE AND POLICY GUIDE QLYC 100 Page 19 of 35 Product Class Price Product Class Price Glycols $225 Water Treating Compounds $245 Hazardous $250 Wax $225 Herbicides $250 ITEM CLEANING (TANK) AND DISPOSAL OF WASTE FROM COMPARTMENTED TANK VEHICLES When it is requested, and/or the loading requires, that a multi-compartmented (2 or more) tank vehicle be used, in addition to all other applicable charges, a cleaning / disposal charge of $60.00 for each compartment (over and above one compartment) will apply. NOT APPLICABLE: (a) Where cleaning is not actually performed at the expense of the Carrier (b) When the Carrier, for its convenience, provides a compartmented tank vehicle in lieu of a single compartment tank vehicle. ITEM HEEL DISPOSAL (Liquid and Dry Commodities) Carrier requires inspection of interior of tanks, after unloading by consignee and removal of all remains of the commodity adhering to the inner surface of tank. Where any quantity is allowed to remain in tank, Carrier will have same removed, and charges set forth in Items and shall apply. Carrier will dispose of it by whatever means available and consignee and/or shipper will forfeit any claims to salvage. If upon completion of a shipment, product heel remains in the Carrier s tank, requiring draining and proper disposal before cleaning, a charge of $25.00 per gallon for each gallon of heel will apply. This charge will be in addition to all other applicable charges and is to be paid by the consignee. ITEM DETENTION Section 1 General Provisions (a) Except as otherwise specifically provided, when not attributable to the Carrier, the loading or unloading of freight is delayed and the Carrier s vehicle is detained at or on the premises of the consignor or consignee or at a place designated by either the consignor or consignee for the service requested, the provisions of this item are applicable. (b) Free time for each vehicle will be as provided in Section 3 of this item. After the expiration of free time, charges will be assessed as provided in Section 3 herein. (c) Unless otherwise instructed by the party responsible for payment of the line haul charges, detention charges due the carrier will be assessed against the consignor in the case of loading and against the consignee in the case of unloading, irrespective of whether line haul charges are prepaid or collect. When detention charges are attributable to others who are not parties to the bill of lading contract, the charges will be assessed against the shipment (Notes A and B). NOTE A: Not applicable on stop-offs for loading or unloading as set forth in items 900 or On stop-offs for loading or unloading as set forth in items 900 or 900.2, the detention charges at all stop-offs, as well as the final delivery, must be prepaid. NOTE B When shipments are consigned to waste disposal facilities, unloading detention charges due the carrier will be assessed against the party responsible for the line haul freight charges.. Section 2 Computation of Time