Expert service. Professional cleaning machines

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1 Expert service Professional cleaning machines

2 Expert service Expert service Professional cleaning machines >20,000 Parts stocked 5,000+ Customers nationwide 60+ Engineers and technicians >100,000 Callouts attended per annum >15,000 Locations Attended Per Annum >500 Parts on our engineers vehicles With our wide range of professional cleaning machines and expert service it s easy to see why our customers have chosen Vaclensa as their preferred equipment and service partner. Our capability to deliver the level of service they require, our proven track record of service delivery over many years and our reputation as a first class, best-in-class service provider gives them complete confidence in our machines and service solutions. 2

3 Expert service Engineering expertise Professional, trained, experienced Our engineers and technicians are directly employed, time-served, well-trained and experienced (we do not use sub-contractors). They have the knowledge, understanding, skills and tools to accurately diagnose machine faults at the root cause, then make the necessary repairs for a first time fix. To support them we operate a state-of-the-art cloud technical database, giving each engineer instant access to the technical drawings and documentation of each machine that we service. Well stocked Sat nav Cloud data connection Fully equipped In addition to the wide range of spare parts carried on each of our service vehicles, our engineers and their vehicles are fully-equipped with the latest technology, tools and equipment to complete a successful first time fix. Through state-of-the-art communications equipment we can relay information quickly to and from site and can provide images or videos of equipment condition pre and post repair. GPS tracking +500 parts stocked 3

4 Expert service Industry leading Nationwide service network We operate one of the largest field service networks in our industry, with 60+ engineers and technicians based strategically throughout the UK to enable us to respond quickly and efficiently to your callout. Our team are supported by an industry leading service infrastructure widely regarded as first-class and bestin-class that ensures we deliver professional service onsite every day, 364 days a year. National spare parts Distribution centre At the heart of our service infrastructure is our national spare parts distribution centre, which carries over 20,000 parts in-stock including machines, spare parts and consumables, and ships thousands of spare parts through the night, direct into our engineer s vehicles, or of course direct to customers for next working day delivery. We quickly and efficiently reach all corners of the UK, and have our own logistics team for specialist large scale mobilisations. 4

5 Expert service Exceptional customer care Outstanding support At Vaclensa customer care is all important, that s why we have dedicated customer care and technical support teams who work continuously to provide customers with support every day, 364 days a year. As the first point of contact our customer care team answer each and every call, spend time and ask questions to fully understand the customer s requirement, then use their experience to determine the best and quickest way to support them. This could be a conversation with our technical support team, highly-trained and experienced in remote triage and fault diagnosis, or alternatively they dispatch an engineer direct to site. Focus on safety Healthy obsession We care about the things that are important. Safety is extremely important and always our highest priority. The safety of our engineers whilst working remotely onsite, the safety of your staff whilst our engineers work on-site, and of course the safety of the general public who may also be in the vicinity. To achieve the highest standards of safety we ensure our engineer s undertake the necessary RAMS before commencing any works, and we follow all onsite safety protocols to the letter. As a business we are professionally accredited by Isoqar and SafeContractor and Altius approved. 5

6 TotalCare TotalCare All inclusive service Knowing that our customer s need simple, accessible, cost-effective and futureproof service solutions, we developed TotalCare, considered by many customers to be the best all-inclusive service solution in the industry, it is completely cost transparent. From the point of purchase, through delivery, installation and Expert training, TotalCare provides all-inclusive cover with breakdown repairs carried out by our trained and experienced service engineers. Just call and we do the rest. Both TotalCare and TotalCare Sameday provide all-inclusive cover for machines you have purchased from Vaclensa, we also offer Rainbow Service for an existing fleet of machines purchased from other manufacturers. 6

7 TotalCare Same day service we re on our way Many of our customers operate large fleets of professional cleaning machines at multiple locations throughout the U.K. and their uninterrupted operation is considered business critical. For these customers TotalCare is the simple solution offering same day service onsite nationwide with complete piece of mind. Helping hand Just when you need it Helping Hand is just one of the complimentary support services customers receive with TotalCare, where we deliver additional support, additional ExpertTraining and troubleshooting. This helps ensure staff onsite are confident in the correct, efficient and safe use of equipment, and able to undertake simple maintenance to maximise uptime, leaving them free to focus on their cleaning tasks. Service Kit and DocBox Simple and effective solutions TotalCare is designed to deliver maximum uptime so machines such as Scrubber Dryers and Sweepers purchased with TotalCare are supplied with a complimentary Service Kit minimising unplanned machine downtime. TotalCare customers also receive DocBox, our exclusive onsite solution for machine documentation including quick start, daily maintenance and troubleshooting guides. 7

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