PRODUCT SAFETY ADVISORY Immediate Action Required TB and 1734-TBS, POINT I/O Mounting Base
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1 Product Safety Group 1201 South Second Street Milwaukee, WI USA PRODUCT SAFETY ADVISORY Immediate Action Required 1734-TB and 1734-TBS, POINT I/O Mounting Base Reference: PSA Revision: C Date: November 2008 Dear Valued Customer: Rockwell Automation is issuing PSA , Revision C, to help clarify the product identification associated with this Product Safety Advisory. Most notably, we have updated this document to include a picture of the assembly as you would receive it, as well as a picture of what the product looks like in a typical assembly. The purpose of this Product Safety Advisory is to inform you of a potential product safety concern that may exist with: 1734-TB and 1734-TBS, POINT I/O Wiring Base Assembly (8-point screw and spring-clamped modules) The connection integrity between the terminal block and mounting base may be suspect. Product installed in UL Class I, Div 2 applications needs to be replaced. In environments not listed as UL Class I, Div 2, affected product should be evaluated to ensure consistent system operation. It is strongly recommended that the Corrective/Remedial Action be implemented as soon as possible. This Product Safety Advisory explains the potential safety issue and the steps being taken to rectify the situation.
2 Page 2 of 9 - Product Identification - Product affected by this Product Safety Advisory includes 1734-TB and 1734-TBS, POINT I/O Wiring Base Assemblies. Rockwell Automation shipped the affected assemblies between MAY 2007 and FEBRUARY Affected modules have date codes from 0719 to 0811 (year/week). Date codes can be found on the assemblies as shown here. Product shown as-shipped Assembly date code location circled in red Use this date code, regardless of Catalog Number identified The 1734-TB and 1734-TBS are end item catalog numbers for the two piece terminal base assemblies which are used to terminate field device wiring to the POINT I/O system. The 1734-TB consists of the following two (2) pieces; the MB (mounting base) which mounts on the DIN-Rail and the 1734-RTB Removable Terminal Block (RTB). The 1734-MB and 1734-RTB are preassembled and delivered to the customer as the 1734-TB as shown on page 2 The 1734-TBS consists of the following two (2) pieces; the 1734-MB (mounting base) which mounts on the DIN-Rail and the 1734-RTBS Removable Terminal Block with Spring Terminals. The 1734-MB and 1734-RTBS are pre-assembled and delivered to the customer as the 1734-TBS. Product shown as part of a system Use the date code on this label to evaluate product As seen in the photo above, the locations of the labels on the terminal base assemblies cannot be viewed unless the installation is disassembled.
3 Page 3 of 9 Previously Evaluated Inventory When this issue was initially identified, the third party vendor who manufactures these products performed screening tests to isolate potentially affected product. At the successful completion of that evaluation the products were determined to meet the specifications and were subsequently received into Rockwell s supply chain as standard product. A mark was added to the product, the product shipping sleeve and the over pack box of 10 units for tracking and clarification purposes. If you possess product manufactured within the date range stated above that has: A blue marker line on the shipping container, near the product bar code, or A blue dot on the orange DIN rail mating feature, (installed product must be removed to see this blue dot) Then your product has already been evaluated as being within specification and is not affected by this Product Safety Advisory. Individual Assembly Sleeve Label Shipping Carton Label box of 10 assemblies Bottom View of Unit Date Code Clarification When verifying whether or not your 1734-TB and 1734-TBS Terminal Base Assemblies are affected by this anomaly, the date code label that identifies the 1734-TB, -TBS assembly should be used. This label has been identified in the pictures located on pages 2 and 3. Affected assemblies will have date codes from 0719 to 0811 (year/week). If your product has an 8-digit date code, it is not affected by this Product Safety Advisory. - Issue Description TB and 1734-TBS Wiring Base Assemblies (8-point modules) include a mounting base and removable terminal block that are sold pre-assembled. The mounting base, 1734-MB, is a common component used across various terminal base assembly options. This Product Safety Advisory is being issued because an anomaly may exist on the locking features located on the 1734-MB TB and 1734-TBS Terminal Base Assemblies use symmetrically molded recesses to lock components together. Asymmetrical recesses (as shown in the photo below, see red circle) may not adequately retain 1734-RTB and RTBS Removable Terminal Blocks. Terminal blocks that are not adequately retained could potentially result in intermittent, or lost, electrical connection.
4 Page 4 of 9 Intermittent or lost electrical connections could produce an arc and/or heat buildup that poses a hazard in UL Class I, Div 2 applications. In applications not listed as UL Class I, Div 2, this intermittent operation may appear as input/output interrupts and/or poor signal quality. Ultimately, a lost electrical connection is possible if your product is affected by this molding issue TB3 and 1734-TB3S Wiring Base Assemblies (12-point modules) are not affected by this Product Safety Advisory because of tooling and design differences. Asymmetrical Bad Good The length and symmetry of this recess are critical Symmetrical These pictures are provided for reference only. Do not attempt to visually inspect for this condition. - Temporary Workaround - No Temporary Workaround exists for this issue. - Issue Correction - The potential safety issue described above has been corrected in the following versions of the 1734-TB and 1734-TBS, POINT I/O Wiring Base Assemblies: 1734-TB and 1734-TBS, POINT I/O Mounting Bases with date code 0812 or later. o If you have product with date codes prior to 0719 (May 2007) or after 0811 (Feb 2008), your product IS NOT affected by this notification o If you have product identified with an 8-digit date code, your product IS NOT affected. Please refer to the Product Identification section of this document to help identify units that were sorted prior to the release of this Product Safety Advisory. Identified units were found to function correctly. Rockwell Automation is committed to quality improvement. Issues such as this undergo a rigorous improvement process where a root-cause analysis and preventive / corrective actions are completed. This is to increase overall customer satisfaction and increased reliability. We welcome your feedback on our product safety notification process along with your experiences and suggestions for improvement. Please us at productsafety@ra.rockwell.com.
5 Page 5 of 9 We request that you take the following actions: - Requested Customer Action - Confirm that you have 1734-TB or 1734-TBS modules affected by this Product Safety Advisory o Affected modules have date codes from 0719 to 0811 (year/week), as illustrated in the Product Identification section above. o Products that were evaluated and marked as such (described in the Previously Evaluated Inventory section of this document) are with the specifications and should be used as is For products not yet installed, refer to page 3 Previously Evaluated Inventory for information. o Installed products need to be removed from their system(s) in order to review date code information. Follow the installations instructions (Appendix B of this document) for removal information. If you have affected product that is running in a UL Class I, Div 2 environment, we recommend replacing the affected unit(s) immediately. If you have affected units that operate in an environment that is not defined as UL Class I, Div 2, evaluation of potentially affected units should be performed: o at your next scheduled maintenance interval, - or o if you suspect intermittent connectivity prior to your next scheduled maintenance period If you believe the factors of your application do not require the full retention force of this design, you may consider an optional field evaluation: o REMOVE POWER FROM THE SYSTEM UNDER TEST o Using a small spring scale, or similar device, pull the RTB Removal Handle perpendicular to the mounting plane Units that unseat the RTB at, or below, 2lb-pull force (0..907kgf) are affected by the issue stated above and need to be replaced Units that do not unseat at 2lb- pull force should not experience operational issues and therefore should not be replaced. To return affected product: If the product was purchased through a Distributor, please contact the Distributor for help identifying return and replacement stock. If the product was purchased directly from Rockwell Automation, please contact your local Sales Office for return support. If you require technical assistance, please contact Rockwell Automation Technical Support. Use the number provided with your service contract, or the appropriate telephone number as listed on Appendix A. Additional contact numbers and addresses can be found on under Phone Support / Support. We appreciate your immediate cooperation in this matter. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION
6 Page 6 of 9 Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location on under Phone Support / Support (located on the left edge of your screen) Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia Austria (49) China Belgium (32) Hong Kong Czech Republic (420) India (91) Denmark (45) Japan France (33) New Zealand Germany (49) Caribbean Hungary (420) All Countries (1) Ireland (44) Central America Italy (Brescia, Milano e Padova) (39) Argentina Italy (Napoli, Roma e Torino) (39) Belize (1) Morocco (33) Bolivia (54) Netherlands (31) Brazil (55) Poland (48) Chile Portugal (1) Colombia Slovakia (420) Costa Rica Spain (34) Ecuador Sweden (46) El Salvador (52) Switzerland (German) (41) Guatemala (52) Switzerland (French) (41) Honduras (52) Switzerland (Italian) (41) Mexico United Kingdom (44) Nicaragua (52) North America Panama Canada (1) Paraguay (54) United States (1) Peru Suriname (1) Uruguay (54) Venezuela If you have a TechConnect Contract, please use the telephone number supplied to you with the contract.
7 Page 7 of 9 Appendix B Page 1 of 3
8 Page 8 of 9 Appendix B Page 2 of 3
9 Page 9 of 9 Appendix B Page 3 of 3
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