JOB DESCRIPTION. This position is a hands on line position with additional leadership and process requirements. The optimal breakdown of hours is:
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1 JOB DESCRIPTION General Information: Job Title Warehouse Lead Hand Department Operations Reports To Operations Manager Direct Reports Warehouse Packer, Specialty Packer, Outbound Quality Control Clerk, Shipper, Receiver, Assigned Temporary Staff Document History August 2016 Purpose: The purpose of the Warehouse Lead Hand is to ensure on-time delivery of completed products to customers and for the movement of inventory within the plant. S/he is responsible for the utilization and optimization of warehouse space including the physical movement and placement of inventory. This position also organizes and executes cycle and yearly inventory counts. This position is a hands on line position with additional leadership and process requirements. The optimal breakdown of hours is: 50% Providing Resource Capacity for the Team 30% Physical Inventory Management and Process Improvement 20% Leadership activities S/he leads packing, specialty packing, outbound quality control, shipping and receiving. This includes ensuring quality standards are met and addressing issues that arise relating to materials, and equipment. S/he is the go to person for the team in dealing with roadblocks and issues that prevent processing of orders and will report on team inefficiencies and work with the team to determine root causes and counter measures when needed. In this capacity, the Warehouse Lead Hand will liaise with the Production Scheduler, and other Operations Lead Hands. 1
2 Qualifications (Skills and Knowledge): Skills & Experience 3 years of related experience in a similar sized company. Ability to understand, read, write and communicate in English. Education High school diploma Technical Experience with an MRP & ERP system (preferably NAV). Intermediate math skills (Inc. area and cube calculations) Intermediate knowledge of MS Word, Excel and Outlook. Understanding of routing guides and EDI. Forklift certification is required. Must have WHMIS Knowledge. Forklift Certification (stand up narrow reach) is an asset Knowledge of Lean Manufacturing Personal Characteristics Ability to supervise employees. Ability to coach and motivate employees. Must be organized and logical. Strong verbal and written communication skills. Detail oriented. Ability to work in fast paced environments. Ability to work independently and be self-directed. Ability to work well in a team environment. Ability to meet tight deadlines. Strong problem solving skills. Ability to be Lean Certified. Physical Must be able to stand for long periods of time Must be able to lift materials up to 50lbs. Shift Requirements Flexible hours required Open to working overtime when needed Authorities The following are principal authorities granted for this position: Non Specified 2
3 Key Duties General Management Ensure timely and professional service and deliver to all customers. Responsible for the team s output and efficiency within scheduled deadlines. Be able to work with and alongside your team and assist in other areas of Operations when needed to meet on-time delivery deadlines. Ensure all staff is able to work efficiently by having adequate supplies and materials available to perform their job functions. Approve Operator Time Sheets. First approval of team member s vacation requests. Communicate any production delays to the Production Scheduler. Administer performance evaluations for direct reports. Performance reviews must be signed off and approved by the Operations Manager. Ensure the team meets scheduled deadlines. Ensure the warehouse is opened and closed on a daily basis. Training Execute training for all team members on a continuous improvement strategy. Recognize team training opportunities. Ensure that on-boarding training is executed for all new team members. Train temporary staff on all processes including quality and safety standards within their assigned department. Inventory Ensure that all team operational transactions are recorded accurately in Navision. Determine the optimal location for materials within the facility. Create inventory bin locations within warehouse. Execute inventory transfers to 3PL locations. Plan and execute cycle counts and the annual inventory count. Document rejects and inventory discrepancies on inventory adjustment forms. Team Warehouse Activities Packing Specialty Packing o Distributor orders o Special label requirements o Tradeshow o Inventory Shipping Inbound quality control Outbound quality control Receiving Customer return processing (SRM) Purchase return processing Invoicing Warehouse inventory transfers Make labels and instruction sheets when necessary. Ensure that any special instructions attached to specific orders are followed. 3
4 Quality Investigate shipping or packing errors for chargebacks/quality assurance metrics and notify the sales team to let them know what action to take. Ensure that company quality protocols and standards are met. Recognize and resolve quality issues that fall within Quality Assurance s defined parameters. Identify new quality issues as they arise and notify Quality Assurance. Provide recommendations for improvement to Quality Assurance. Assist with the resolution of new quality issues. Safety Ensure all employees are wearing their PPE gear. Ensure everyone is following the safety guidelines and practices put in place by the Safety Committee. Stop work and report any safety breaches or violations to a safety committee member. Delivery safety orientation and training programs to operators. Lean Ensure continuous improvement through the implementation of Lean manufacturing processes (reduce waste, optimize manufacturing flow, logistics controls, and increase customer value). Conduct 5S audits on operations areas excluding areas of own responsibility. Identify root causes and make recommendations to reduce costs and improve efficiencies without compromising quality. Execute approved cost saving recommendations. Coach Operators on implementing Lean practices. Meetings and Reporting Provide monthly reports (errors, safety, machinery, improvements etc.). Attend operations meetings (daily team huddle, daily Lead Hand huddles, monthly operations meeting etc.). Document and report any Lean process improvements. Create, implement and follow machine maintenance procedures and log maintenance activities. Report on key performance indicators for all Operators to ensure effective targets, goals and expectations are met. 4
5 Key Performance Criteria Performance Metrics On time receiving of goods (quality inspection, Navision, put away) On time delivery (98% on time to customers) 95% efficiency rate Error rate (<3%) Monthly 5S Audits Executed Number of lean improvements identified (3+) Job Description Signatures This Job Description has been agreed upon by: Warehouse Lead Hand: Date: Operations Manager: Date: 5
JOB DESCRIPTION. This position is a hands on line position with additional leadership and process requirements. The optimal breakdown of hours is:
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