Parts Ordering Process

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1 Parts Ordering Process Placing an Order with the Part Number Dealer parts orders can be sent via Web CUMPAS, fax, or phone to any Sales and Service location. Our professional order processing team is available to accept part numbers, create orders, and advise on availability. Parts Research Dealer should call the local CRM Parts Department after the Dealer conducts research and cannot identify part numbers. The local CRM location will help the Dealer determine the right parts needed to complete the repair. Local parts professionals will assist the Dealer in utilizing parts and service information tools. Local Parts Department will process orders following the completion of a Dealer inquiry. Dealer Pricing Structure Parts pricing will be structured as follows. All prices are subject to change. Daily Order: Order can be placed by fax, or phone Order dollar value may be any dollar value Price Level: Dealer net for qualified items Shipping Charge: F.O.B shipping branch Warranty Order: Order should be submitted via CUMPAS Order dollar value may be any dollar value Price Level: Dealer net less 5% on invoice for qualified items Shipping Charge: F.O.B. shipping branch CUMPAS Daily, Weekly or Emergency Orders Order should be submitted via CUMPAS Order dollar value may be any dollar value Price Level: Dealer net less 5% on invoice for qualified items Shipping Charge: F.O.B. shipping branch

2 Factory Engine Down Orders Order can be placed by phone or fax Order dollar value may be any dollar value Price Level: Dealer net Shipping Charge: F.O.B. shipping point CUMPAS Electronic Orders Order Types: Stock Order, Daily Order, Emergency Order, Warranty Order. Stock Order Frequency: Stock orders can be placed as often as needed. If you experience technical difficulty placing your CUMPAS order please contact the CUMPAS Support Center (DIS Corporation) at (Medical Alert #). The assistance offered by the CUMPAS Support Center (DIS Corporation) is paid for and provided to you by Cummins. This valuable service company can often help with hardware or non-cumpas related software problems that may affect your ability to place a CUMPAS order. If your CUMPAS related support problem cannot be resolved in a timely manner, please contact the local CRM Parts Manager. All CUMPAS electronic order discounts will be issued on invoice. Dealer must pay their bill in full by the 10th to continue to receive electronic order discounts. Products Eligible for CUMPAS Order Discounts Cummins Heavy Duty ISX, and Midrange 2007 parts and newer items Recon Exchange Heavy Duty ISX, and Midrange 2007 parts and newer items All orders that exceed $1, will be shipped freight prepaid from the Dealer's facing branch (excluding core, recon engines, short blocks and long blocks). All other inbound and outbound freight charges will be passed on to the Dealer. Products NOT Eligible for CUMPAS Order Discounts ReCon Engines, Short Blocks, and Long Blocks New Cummins Engines Orders less than $1, All Manuals and Literature All other products not listed in eligible category Dealer Certification Required for Dealer Pricing Dealer must meet & maintain all requirements in order to receive Dealer pricing. Dealer will not receive Dealer price on parts, or stock order discount for engine families they are not certified for. Reference your WWSPS profile to verify your locations certification status.

3 All policy information and any associated pricing is subject to update or change without notice. Shipping and Return Guidelines Shipping & Delivery Schedule for Rocky Mountain Region Branches CUMPAS emergency orders, and phone or faxed orders are available for pick up or shipment, the same day. All emergency orders must be received before 3:00 pm, CST time to ensure the order can be shipped out on time. Customer Down orders received after 3:00 p.m. will be shipped the following day. All CUMPAS daily orders will be available to be shipped within 24 hours. Our ability to process and ship an order is determined by delivery carrier availability. Please contact the Parts Manager at the corresponding shipping branch when special handling is required. All CUMPAS stock orders will be ready to be shipped or available at will-call within 48 hours. All Dealer orders that exceed $1,750 will be shipped freight prepaid from the Dealer's facing branch (excluding core, recon engines, short blocks and long blocks). All other inbound and outbound freight charges will be passed on to the Dealer. Rocky Mountain Region branch shipping charges will have a minimum charge of $8.00 for dealer orders which do not qualify under our prepaid freight program. All backorders will revert to the original shipping terms. Rocky Mountain Region reserves the right to use their preferred shipper(s), or ship method on all prepaid freight. The customer can specify freight collect and ship method on orders from Rocky Mountain Region branches. Emergency Orders (Engine Down) Orders can be placed with Cummins Engine Company, or Diesel ReCon, by any Rocky Mountain branch when parts are not available from your local Rocky Mountain branch. Normal lead-time for emergency orders is one day when the item is available at our Memphis distribution center, and an emergency carrier can deliver to our customer s location. Rocky Mountain does not guarantee shipper's performance. FedEx is the preferred shipper out of our Memphis distribution location. Note: Orders should not be combined with daily, or stock orders. Orders should be placed with an actual ship to address, not a P.O. Box. Freight & Shipping

4 Emergency (engine down) orders are limited to the parts needed to repair a mission disabling failure only. Cummins may elect to ship parts in package quantities only. All Memphis Distribution Center engine down orders will carry a premium freight charge of 10% of the part(s) value, with a minimum of $30 and a maximum of $650 per line item, or an economy freight charge of 8% of the part(s) value, with a minimum of $20 and a maximum of $ 500 per line item. This does not cover crankshafts, blocks or engines. Actual freight charges will be applied to these items. Economy freight orders will be shipped 2nd day. Orders for less than package quantity will not be accepted. Terms for economy freight are 8% of item value, $20 minimum with a $500 maximum per line item. DRC engines, blocks and crankshafts are available under an immediate ship program. These items are shipped truck freight from the Memphis distribution center to the Dealer location at a flat charge of $ per MR engine and $ per HD engine. All other Diesel ReCon engine down orders will carry a premium freight charge of 10% of the part(s) value, with a minimum of $30 and a maximum of $650 per line item. Economy freight orders will be shipped 2nd day and orders for less than package quantity will not be accepted. Terms for economy freight are 8% of item value, $20 minimum with a $500 maximum per line item. Whenever requested, orders will be shipped directly to the customer. Rocky Mountain will provide Proof of Delivery if requested within 90 days of purchase. Rocky Mountain will not provide Proof of Delivery on Dealer auto ships and subscriptions. All Dealer orders exceeding $1, are eligible to be shipped ground freight prepaid from the Dealer's facing Distributor branch (excluding core, recon engines, short blocks and long blocks). All other inbound and outbound freight charges will be passed on to the Dealer. Premium Freight Program There will be no premium freight charges incurred by the customer, for applicable parts ordered for any authorized warranty repair, performed in an authorized Cummins Distributor or Dealer service facility. This applies to all Cummins or Recon warranty repairs. This program does not apply to policy repairs. These orders can be placed via CUMPAS or phone. The order must be identified as a warranty order, at the time it is placed. To include Rapid Serve Control number and Engine Serial Number. On all applicable orders that are properly identified as a warranty order, there will be no freight charged on items shipped from the Memphis distribution center, or any Rocky Mountain location. Contact your local Rocky Mountain Parts Manager for administrative details on placing these orders Return Policy

5 Limited to 5% of prior year purchases of CECO, and DRC parts. Any returns in excess of that amount will require approval by the local Rocky Mountain Region s Parts Manager. Unlimited amount of Return Frequency. All returned parts must saleable and meet Cummins and Diesel ReCon guidelines. Return requests may be sent to the local Rocky Mountain Parts Manager for review. This will help expedite the return process. All returns must be sent freight pre-paid. A handling and restocking fee equal to 10% of current customer pricing may be assessed on all returned items. No return of items with an extended amount of under $5. Return of items purchased from other than Rocky Mountain may be rejected. Off-engine parts are not eligible for return. Superseded parts are eligible for return. Final credit determination will be given upon items passing physical inspection. Parts Return Guidelines for Cummins Dealers New Parts Service Tools ReCon Part Quality Requirements All returned parts must be in saleable condition. Parts that have been recalled under a parts alert are not acceptable. All parts must be in their original factory sealed package. Any kit that has been opened and resealed will not be accepted. ReCon engines are not included in this policy. Cummins literature, software, promotional items, rebuilt, reconditioned, Fleetguard, or nongenuine parts are not eligible for return. Allied products marketed by Cummins (i.e. Cummins-Dayco belts, ADC fan clutches) are eligible for return under separate programs and should not be included with the return. Any parts prepped or installed are not acceptable (i.e. covers, fittings or plugs in gear covers, fuel pumps, water pumps, lube pumps, thermostat housings, water connections, flywheel housings, ECM s, starters, alternators, fuel pumps, and water pumps). Incomplete assemblies are not acceptable (i.e. alternators without a fan or nut, barrels, plungers, injectors without the ball or link and tubes without the grommets, etc.). Damage that affects sale ability or function is not acceptable (i.e. mutilations across gasket surfaces, mutilations that raise metal into bearing or mounting surfaces, mutilations on fans, flywheels, dampers, pulleys, fan hubs, radiator connections, fans, or cores). All parts packaging must be clean, and free from dirt and grease. Because of cleanliness, and concern over mutilation, parts such as crankshafts, blocks, heads, injector parts, bearing shells, heat exchanger parts, pistons, connecting rods, and bushings must be packaged.

6 Gaskets, rubber material, and connecting rod and crankshaft bearings must be in their original factory-sealed package and the pack date must not be more than three years old. No open service kits or broken quantity packs. All must be original factory-sealed (i.e. gasket sets, bearing sets, turbo kits, fuel kits, etc.). Printed circuit boards and other electronic components that were shipped in ESI packaging must be sealed in the original packaging. All parts are to be rust free. Rust, no matter how light, will be unacceptable on all machined and non-machined surfaces. Piston pins are not returnable except as part of piston or cylinder kits. Consumable products, paints, sealants, flush kits, lubricants, and spray cleaners and other hazardous materials are not returnable. These items cannot be legally shipped within parts returns. Including these materials can create serious liabilities for the shipper. Service Tools, order on demand products, software, obsolete parts prior to 1993, and ship direct product from national accounts are not returnable. All tools must have been purchased from Cummins by the Distributor. Unidentified parts or parts not meeting these return guidelines will be scrapped with no credit given. ReCon Cores If no core is owed, it will be credited at swap value. Customers with core banking privileges may elect to have core credited at swap value to their core bank. If the core is owed to Rocky Mountain it will be credited at full core value. No credit will be issued if both the finished goods and core are inactive at the time of the return. These items will be returned to the Dealer at the Dealer's expense. All cores returned must have a current core part number. All cores must meet current core acceptance standards. Packaging Part number must be correctly identified and clearly marked or labeled. Cummins products (i.e. new parts, service tools, and ReCon) can be packaged in one carton. Onan parts must be packaged separately. Please include a packing slip (quantity and part number) with your return. Use a separate packing slip for each package. Label the outside of your return with parts return. Send returns to your local Cummins Rocky Mountain branch. Dealer Core Program Dealer Core Terms

7 Following are the standard Dealer parts and engine core terms: Core Term Description Days to Return a Core Without Late Charge Penalty: 1-45 Days 10% Late Charge Penalty Applies: Days Core Credit Not Given: Over 90 Days 365-Day Core Dealers Core pricing and core bank values are updated during all pricing actions. Dealers will be required to use their core banks within 365 days of sending core to ReCon. If the core bank is not used within the 365 days, then the core comes off your bank and is no longer available to use in future core transactions. Recon Engine cores are available to be returned up to 365 days from original purchase date, without penalty. Engine cores are not available for banking or swapping. If you have any questions regarding 365-day Core, please contact your local Cummins Rocky Mountain branch Parts Manager. 365-Day Dealer Core Terms: Days to Return Core (No Late Fee): 365 Days No Late Return Penalty: Not Applicable Core Credit Not Given: Over 365 Days Core Bank: Returned Cores no longer owed Dealer Core Return Process Cores will be returned to your local Rocky Mountain branch. All returns should be accompanied with a complete CUMPAS core return packing slip attached. Cores deemed unacceptable or incomplete will be handled as follows: 1. Conversion charges will be applied. 2. Core will be returned freight collect to the Dealer. Dealer must resolve all core discrepancies within 24 hours of being contacted by Rocky Mountain. Unresolved core discrepancies will be administered in the most efficient manner deemed possible. Credits will be issued within 5 working days of Cummins Rocky Mountain receiving the core return acknowledgement. 365-Day Dealer Core Return Process Cores will be returned to your local Cummins Rocky Mountain branch.

8 Cores will be packed according to Diesel ReCon guidelines published in the Diesel ReCon Core Handbook. Any cores not packed in accordance with the Diesel ReCon published guidelines will be returned to the Dealer. All returns must have a CUMPAS Core Return packing slip attached. Each skid will have a unique Return Identification Number (RID). The RID number will be the Dealers 5 digit Dealer number and 3 digits running in numeric sequence (001, 002, 003 etc.). Credits will be issued after Diesel ReCon has received the Dealer core and placed a core receipt on the BMS system. All core swapping will be done using the Diesel ReCon published E&O values. Please contact your local Rocky Mountain branch Parts Manager. For Dealers that wish to go off of the 365 Core Program Rocky Mountain will purchase Dealer banks at 90% of E&O value. Core left in banks for over 365 days will be dropped off the statement. No credit or request for return will be allowed. Note: Core values in the core bank can change over time. Regularly swapping extra banked cores is recommended. Rapid Serve Requested Item Return Core Process Rocky Mountain will issue core credits upon receipt of core return acknowledgement from CMI. When returning requested items to RapidServe insure the following documentation is included in your shipment: Rapid Serve Closed Claim Fax Copy of the CUMPAS Warranty Return Identification (RID) The requested part(s) or item(s) Documentation must be provided immediately. Documentation not received within 30 days of the failure date may result in forfeiture of any credit due. For further detailed instructions refer to the Warranty Core Return Process. Warranty Rapid Serve is the channel for all Cummins warranty. Claims can be filed via the website, which is accessible through Quick Serve online, or by calling For Rapid Serve access information or questions concerning claims, contact Dealer Support Services at

9 Policy information and any associated pricing is subject to update or change without notice.

2018 Cummins Sales and Service South Region* Dealer Manual - 2

January 2018 ver. 5 effective January 1, 2017 updated March 2, 2018 2018 Cummins Sales and Service South Region* Dealer Manual - 2 Contents Page Dealer Requirements 2 Parts Ordering Procedures & Policies