3PL PERFORMANCE WHEN AND WHERE IT COUNTS FULFILMENT CONTACT CENTRE PRINT & MAIL DISTRIBUTION

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1 3PL PERFORMANCE WHEN AND WHERE IT COUNTS FULFILMENT CONTACT CENTRE PRINT & MAIL DISTRIBUTION

2 SERVICES Order Fulfilment: Complete end-to-end fulfilment services supported by an intuitive WMS which can guarantee all goods are accurately measured, picked & packed, secured safely and smoothly distributed. THAT PERFORM FOR YOU Print & Mailing: A fully capable print and mailing house with comprehensive digital & litho printing, direct mail, polywrapping and data services. Mailing Contact Centre: Our PCI compliant Contact Centre can look after and monitor your customer care over various channels helping to answer questions and solve problems in any way possible. Dedicated agents help to maintain brand consistency and are able to process orders & payments via phone & post. Contact Centre Order Fulfilment Distribution: We integrate our network and infrastructure with that of our parent company Menzies 2 Distribution, allowing us to offer a large UK distribution network that holds significant buying power with the biggest logistic companies. Print Distribution

3 PERFORMANCE IN TUNE THAT HITS THE PERFECT NOTE RIGHT ON CUE Menzies Response has the expertise, experience and capabilities to perform all the essential backstage operations required for your business to operate at high levels. Taking away this distraction allows you to focus more on areas of importance and what matters to your business. Constantly delivering results both accurately and efficiently and always adapting service levels to not only meet but exceed your expectations, Menzies Response allows you to service your customer intelligently at all routes to market. By uniquely consolidating skills, infrastructure, processes and the latest kit we become a full service logistics business which supports you in your journey along the supply chain, helping to grow and drive your business forward. Unique combination of experience, knowledge, skills & resources Huge infrastructure and capabilities Transparency & clarity Covering all consumer engagement points THE BACKSTAGE EXPERTISE THAT YOUR AUDIENCE NEVER SEES BUT THAT S ESSENTIAL TO BUSINESS SUCCESS 3

4 ORDER FULFILMENT END TO END FULFILMENT PERFORMANCE At Menzies Response, we provide a complete end-to-end fulfilment service. We can deliver on all your logistical needs and help to drive your business growth. With our vast distribution network and the latest in warehouse management software, we guarantee all your stocked goods are Accurately measured, picked & packed Secured safely Seamlessly distributed You can depend on us to respond proactively to your changing circumstances. Whether you re receiving a larger number of orders than projected or you need help with overflow, we are flexible and adaptive enough to take care of it. 4 We have the people, the passion and the processes to super-charge your supply chain journey. That s how we deliver results. accurately measured, picked & packed secured safely seamlessly distributed Order Processing Pick & Pack Kitting Promotional Fulfilment Ecommerce Fulfilment POS Fulfilment Returns / Reverse Logistics Distribution Warehousing

5 SOPHISTICATED SOLUTIONS A PASSION FROM END TO END Taking full advantage of the latest systems available Menzies Response can deliver high levels of accuracy, efficiently and real-time reporting. Using an integrated WMS (Warehouse Management System) allows us to seamlessly transition into your systems and work alongside you and your software to provide the most efficient results and service levels. Being able to supply real-time data reports allows you to be proactive and make informed decisions to achieve a maximised return on investment. Monitoring trends, fluctuations and being able to pre-empt demand means you and your customers will never miss out. By making full use of automated systems our processes offer the highest levels of picking accuracy available and in the most efficient route without impacting results. By delivering a fast and accurate service means the customers high expectations are always positively met. 5

6 Direct Mail PRINT & MAIL PRINT MAILING Polywrapping Envelope & Postcard Enclosing Hand Enclosing & Assembly With over 40 years of experience in printing, we can help you to deliver your message, products or printed materials in a cost-efficient way using our vast resources and wide range of services. Whether you would like large batches or small one-off printing jobs, we re happy to help. Using our group resources means we are fully able to print, store and deliver all printed material that you require, allowing you to take advantage of our complete end-to-end service. Litho Printing Digital Printing Short Run Book Production Industry expertise Customer Satisfaction - meeting or exceeding your expectations Reliability Quality products and services Partnership - working closely with you Flexibility Value Industry expertise Competitive Pricing We provide comprehensive direct mail services that will satisfy all your mailing needs, from data and print production through to enclosing and mailing. Regardless of the size or nature of your business or the scope of the project, we can ensure you deliver a successful campaign, on time and within budget. Experience Comprehensive, all round Mailing Service Knowledge Fulfilment Centre to handle all your communication needs 6 One of the largest mailing houses in the UK

7 OPERATIONAL EXCELLENCE REQUIRES TEAMWORK AND CO-ORDINATION TO DELIVER Priding ourselves on the delivery of service excellence is a natural result of the passion and ethics of the people at Menzies Response. With a focus on building lasting relationships with our clients our objective is to offer the highest levels of service whilst making it seamless to do business with us. We are always challenging and changing the way we operate and service our customers, being this dynamic means if we find a better way to do something, we will implement that change at no cost. The respect we hold for our clients and the duties that we are tasked with is what sets us aside from the competition. Each of our clients are appraised and based on the needs, systems and processes are specifically implemented to suit and guarantee that we deliver the best possible bespoke service. 7

8 CONTACT CENTRE TEAMWORK & CO-ORDINATION THAT DELIVERS Our PCI compliant Contact Centre is more than just a call centre. We will be the guardians of your customer care. Whether over telephone, , social media or website contact forms, we will answer questions and solve problems in any way possible. Our agents will be your voice, maintaining brand consistency throughout contact. We will deliver this through skills-based routing (ensuring the most appropriate call handlers respond to your customers) and bespoke scripting. Campaign response handling via telephone (inbound and outbound), post, and online Orders & Payment Processing (PCI Compliant) Inbound Call Handling Customer Service Outbound Calling Data Processing & Management Multilingual PCI Compliant Payment Processing Late night, weekend and overflow support - 7 days a week How we can support you... Dedicated specialist agents 8 Customer services Inbound order processing & payment processing

9 INTELLIGENT PARTNERSHIPS A MARKET SERVICES FULFILMENT BUSINESS, BUILT TO PARTNER YOUR BRAND AND COMPETE AT THE HIGHEST LEVEL FOR YOU AND YOUR CUSTOMERS Our goal is to exceed what s commonly expected from a logistics business and work to progress with your business in partnership. Aligning ourselves to your objectives and working towards a unified goal, we can offer multiple routes to market and an extensive network that can service you in a multitude of points along your supply chain. Whilst in parallel also helping to improve and develop these processes to meet your business needs, together we can improve, help grow and move in the right direction. 9

10 DISTRIBUTION DRIVEN TO DELIVER Huge Transport fleet We re passionate about getting what you need, where you need it, when you need it. Supported by our parent company, Menzies Distribution (a subsidiary of John Menzies PLC), we have the experience and infrastructure to deliver that promise. By tapping into Menzies Distribution infrastructure, we provide an efficient, cost-effective, high quality service that gives you all the distribution support you need. Many Depot Locations Dedicated specialist agents Impressive Network Buying power with the biggest logistics companies in the UK and further afield 10 Parcel Supply Chain Logistics Bulk Logistics Click & Collect

11 DRIVING YOUR BUSINESS FORWARD, FASTER, SUSTAINABLY DRIVEN TO DELIVER IT S ALL ABOUT GROWTH IN PARTNERSHIP As your business develops and grows, we have the infrastructure to grow with you. By partnering with Menzies Response and utilising the expertise, knowledge and experience we can minimise that immediate risk and grow your business outside its current limitations. Menzies Response has the capabilities and capital to grow with your business and continue to perform and meet the increasing demand. 11

12 SEE YOUR PERFORMANCE TAKE OFF CALL MENZIES RESPONSE NOW ON OR Menzies Response Orbital Park Ashford Kent TN24 0GA T:

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