Logistics Management Solution. Solution. EBE Technologies. Success Story. Your Business... Your Reputation. Packard Logistics, Inc.

Transcription

1 11/3/2007 7:48 PM Page 1 EBE s solution has proved extremely valuable for Packard Logistics. The Carrier Management workflow process has automated the tasks that were once performed by our staff and eliminated the paper filing of carrier documents. We have increased our transaction volume by over 100 percent and reduced the number of staff supporting these processes. And, the compelling ROI speaks for itself! Your Business... Your Reputation. N o matter what type of logistics service business decisions. Many dispatching and accounting provider your company is, be it brokerage, systems provide data concerning carrier s rates, 3/PL, 4/PL or freight forwarder, your success documents on file and expiration dates. But, with SHIPS is based on how well you service your customers. You, information about carrier s stake your reputation on knowing what to expect from W -- Christopher Checca Infrastructure Engineer Packard Logistics ith more than 300 customers Success Story and 35 years of experience, Packard Logistics, Inc. EBE has emerged as the clear Packard Logistics Inc. is a full service logistics company servicing a responsiveness to the return of rate confirmations, market leader in enterprise business process nation-wide network of shippers. The company prides itself on superior your carrier network and when to expect it. By choosing timeliness of POD returns, insurance caps, missing billing management solutions for the transportation service with safe, on-time delivery. For the past three years, Packard Logistics the wrong carrier, you are placing both your customers documents, late loads and damage claims are all industry. We are dedicated to helping and customer s freight at risk. tracked, managed and accessible. And, because these transportation companies of any size or documents are all managed electronically, you are not industry segment improve operational producing the piles of paper you ve come to expect. efficiencies, enhance customer satisfaction SHIPS solution provides the carrier performance information you need to make good Paperless, Integrated Workflow Keeps You in the Know and Your Customers Satisfied. G aining operational efficiencies and keeping your updates, alerts and reporting functions within the Logistics customers happy can often be a balancing act. Management application. With the defined rules set in place, SHIPS allows you to the workflows automatically handle the management of accomplish this without jeopardizing either. Now you can routine tasks, freeing up staff to now only manage the become more efficient in a paperless environment, streamline exceptions. You can now be assured of placing your and automate your routine tasks AND improve your carrier customers freight in good hands and not waste time on selection capabilities. assigning loads to carriers that are out of compliance or not SHIPS utilizes paperless processes in the management of carriers regulatory documents, rate innovative business information systems. To learn more on how you can manage your paperwork more efficiently, streamline your operations and keep your customers and carriers satisfied, call us at or visit us at good business partners. And, with SHIPS solution, we confirmation transactions, performance reports, FMCSA haven t forgotten about the importance of the shipper- your rating, carrier settlement and billing processes. Storing and customer. The more you know about their demands and indexing the electronic images of these documents allows the preferences, the better you can service them. That s why the system to monitor and trigger workflows that track the return of system provides the ability to gather, store and access shipper documents, identify missing documents and check for claims information. If a carrier approaches you requesting freight, and late deliveries. you can quickly and easily retrieve shipper information to Because SHIPS solution integrates and increase profitability by delivering identify possible options. Not only will you increase your with your existing dispatch and accounting systems, it has revenue potential, but you will build stronger relationships access to the business rules that manage the workflows, data between you, your shippers and your carrier network Kennedy Drive East Moline, Illinois Fax: sales@ebeships.com has grown rapidly, increasing its transaction volume by over 100 percent. Challenge While experiencing accelerated growth, Packard Logistics found itself challenged to keep up with the documentation and information necessary to support its customer base and manage its national carrier network. With so much additional business came a deluge of paperwork. Packard Logistics implemented the SHIPS solution to track and manage carrier information and documentation. The company extended the value of the software by integrating it with SHIP s billing and settlement workflows and Packard s existing dispatch and accounting systems. All of these applications are supported by EBE s imaging solution which scans, indexes and forwards the documents to the appropriate workflow queue. by EBE Business Process Software for the Transportation Industry Results Since implementing SHIPS workflows, Packard Logistics has more control over the management of carrier information and has been able to reduce the number of staff supporting the process. Because workflows automate the manual routine tasks, the staff now only monitors and responds to the exceptions, resulting in significant productivity and service improvements for its customers and carriers. Staff is alerted when there is missing paperwork or when a carrier s regulatory documents need to be updated. If a carrier s documents have expired, the workflow will automatically prohibit that carrier from being dispatched until the documents are renewed. All documents and activities are time and date stamped so Packard can track and monitor statistics of its carriers performance. Carriers are now rated based on factors such as responsiveness in returning rate confirmations, claims and FMCSA standards. This provides Packard with a high degree of confidence when assigning a carrier to deliver its customers freight.

2 11/3/2007 7:48 PM Page 1 EBE s solution has proved extremely valuable for Packard Logistics. The Carrier Management workflow process has automated the tasks that were once performed by our staff and eliminated the paper filing of carrier documents. We have increased our transaction volume by over 100 percent and reduced the number of staff supporting these processes. And, the compelling ROI speaks for itself! Your Business... Your Reputation. N o matter what type of logistics service business decisions. Many dispatching and accounting provider your company is, be it brokerage, systems provide data concerning carrier s rates, 3/PL, 4/PL or freight forwarder, your success documents on file and expiration dates. But, with SHIPS is based on how well you service your customers. You, information about carrier s stake your reputation on knowing what to expect from W -- Christopher Checca Infrastructure Engineer Packard Logistics ith more than 300 customers Success Story and 35 years of experience, Packard Logistics, Inc. EBE has emerged as the clear Packard Logistics Inc. is a full service logistics company servicing a responsiveness to the return of rate confirmations, market leader in enterprise business process nation-wide network of shippers. The company prides itself on superior your carrier network and when to expect it. By choosing timeliness of POD returns, insurance caps, missing billing management solutions for the transportation service with safe, on-time delivery. For the past three years, Packard Logistics the wrong carrier, you are placing both your customers documents, late loads and damage claims are all industry. We are dedicated to helping and customer s freight at risk. tracked, managed and accessible. And, because these transportation companies of any size or documents are all managed electronically, you are not industry segment improve operational producing the piles of paper you ve come to expect. efficiencies, enhance customer satisfaction SHIPS solution provides the carrier performance information you need to make good Paperless, Integrated Workflow Keeps You in the Know and Your Customers Satisfied. G aining operational efficiencies and keeping your updates, alerts and reporting functions within the Logistics customers happy can often be a balancing act. Management application. With the defined rules set in place, SHIPS allows you to the workflows automatically handle the management of accomplish this without jeopardizing either. Now you can routine tasks, freeing up staff to now only manage the become more efficient in a paperless environment, streamline exceptions. You can now be assured of placing your and automate your routine tasks AND improve your carrier customers freight in good hands and not waste time on selection capabilities. assigning loads to carriers that are out of compliance or not SHIPS utilizes paperless processes in the management of carriers regulatory documents, rate innovative business information systems. To learn more on how you can manage your paperwork more efficiently, streamline your operations and keep your customers and carriers satisfied, call us at or visit us at good business partners. And, with SHIPS solution, we confirmation transactions, performance reports, FMCSA haven t forgotten about the importance of the shipper- your rating, carrier settlement and billing processes. Storing and customer. The more you know about their demands and indexing the electronic images of these documents allows the preferences, the better you can service them. That s why the system to monitor and trigger workflows that track the return of system provides the ability to gather, store and access shipper documents, identify missing documents and check for claims information. If a carrier approaches you requesting freight, and late deliveries. you can quickly and easily retrieve shipper information to Because SHIPS solution integrates and increase profitability by delivering identify possible options. Not only will you increase your with your existing dispatch and accounting systems, it has revenue potential, but you will build stronger relationships access to the business rules that manage the workflows, data between you, your shippers and your carrier network Kennedy Drive East Moline, Illinois Fax: sales@ebeships.com has grown rapidly, increasing its transaction volume by over 100 percent. Challenge While experiencing accelerated growth, Packard Logistics found itself challenged to keep up with the documentation and information necessary to support its customer base and manage its national carrier network. With so much additional business came a deluge of paperwork. Packard Logistics implemented the SHIPS solution to track and manage carrier information and documentation. The company extended the value of the software by integrating it with SHIP s billing and settlement workflows and Packard s existing dispatch and accounting systems. All of these applications are supported by EBE s imaging solution which scans, indexes and forwards the documents to the appropriate workflow queue. by EBE Business Process Software for the Transportation Industry Results Since implementing SHIPS workflows, Packard Logistics has more control over the management of carrier information and has been able to reduce the number of staff supporting the process. Because workflows automate the manual routine tasks, the staff now only monitors and responds to the exceptions, resulting in significant productivity and service improvements for its customers and carriers. Staff is alerted when there is missing paperwork or when a carrier s regulatory documents need to be updated. If a carrier s documents have expired, the workflow will automatically prohibit that carrier from being dispatched until the documents are renewed. All documents and activities are time and date stamped so Packard can track and monitor statistics of its carriers performance. Carriers are now rated based on factors such as responsiveness in returning rate confirmations, claims and FMCSA standards. This provides Packard with a high degree of confidence when assigning a carrier to deliver its customers freight.

3 11/4/2007 8:37 AM Page 2 End to End Visibility, Accountability and Confidence S Rate Confirmation Contracts Delivery Document Management Benefits of Implementing SHIPS : of all company transaction activity and carrier status. This Increased productivity through the elimination of HIPS workflows manage all of your carrier and shipper information paperlessly. Through automated alerts and robust reporting capabilities, your company is provided end to end visibility comprehensive solution streamlines and manages all of the information and documents associated with your shipper and carrier network including: Regulatory Rate Confirmation Contracts Delivery paper processing Reduced labor costs through exception management vs. spending time on routine transactions Improved customer satisfaction by increasing responsiveness and delivering superior R ate confirmations are received from the dispatch system into a directory within the application. A lookup is made into the dispatch system M ensure that your carriers meet appropriate guidelines, have up-to-date licenses and required permits is necessary, the rate confirmation is forwarded to a billing queue digital signature capture capability or place a bit map signature on to await delivery paperwork. If one is required, workflows are the rate confirmation and send back via . These methods executed to manage the process. eliminate the need to create paper to process the documents. If a Fax Internet Scan On a weekly basis, SHIPS Logistic Management workflow queries the expiration dates of documents in the carrier master eliminate the need for this manual process and streamline the documents, along with the carrier performance report, are activities associated with maintaining a viable carrier network. gathered and routed to the queue of the person responsible for Contracts, Tax, Authorities, Credit References and Certificates of Insurance are scanned into SHIPS Logistics Management system. Indexes such as document type, carrier code, document expiration date and workflow rules are tied to the data within the carrier master file. This information is then either stored in the carrier s dispatch application if that capability exists, or within SHIPS solution. FMCSA reports are added to the document archive based on activity or time interval, whichever the logistics provider defines. managing that carrier s compliance. Depending on the defined standards of the carrier s performance, either renewal notices are issued via , fax or insertion into the carrier settlement check, or, in the case of non-performance, the renewal notice is suspended. When the renewal document is received back, it is routed into the workflow queue of the person responsible for that particular carrier. A notification is then sent stating that a related document has been received and is available for audit. Once audited, the carrier master file is updated with the new expiration date. If the renewal document is not returned by the specified date, the carrier is labeled inactive and prohibited from being dispatched. Regulatory triggered to retrieve the carrier s most current FMCSA report, In the case where a signed copy of the rate confirmation is not Delivery TMS Dispatch & Accounting Go with the flow. SHIPS solution manages the abundance of paperwork associated with the Logistics environment. Once documents are entered into the system, via scanner, fax, internet or , the Process Manager analyzes and triggers workflows to ensure carrier performance and compliance stanards are met. scanned, the time lapse between dispatch and the return of the POD is calculated updating the carrier s performance records. Don t just settle. Settle with confidence. Now that the load has been delivered, it s time to settle up. documents must be sent to the billing workflow queues where they sends to the dispatcher for review. Process Manager When the load is delivered, PODs are returned and back, the bar code is read and time and date stamped. performance report and supporting documentation which it then SHIPS stamped and placed in a carrier settlement queue. But before the logistics provider can do this, all supporting The returned rate confirmation is then reviewed, verified and Rate Confirmations Monitor and take action. O nce dispatched, the transaction is time and date fax is sent, it is bar coded with the order number. When faxed forwarded to the appropriate dispatch queue. A workflow is then file. Based on the expiration date and document type, qualifying Regulatory documents such as ICC Permits, Carrier/Broker shipper or carrier, they are notified via or fax. Once received, they can sign the document over the Internet using EBE s carrier performance typically very labor intensive. SHIPS workflows Input and maintain. When a rate confirmation requires a signature by either to determine if a signature is required. If a signature is not Regulatory anaging the regulatory documents necessary to Streamlined for accountability. are inventoried and verified for completeness. If there is missing paperwork, the system automatically generates an alerting the carrier that payment is suspended until the specified documentation is provided. Once the system validates the documents, a freight bill is created. The bill and supporting documents may then be printed, faxed, ed or entered directly into the shipper s website. returned by a specified time, an reminder is automatically The carrier settlement documents are then released into the carrier generated. If the signed contract remains outstanding, it is moved settlement queue. When the check is ready to print, the carrier Delivered to the Driver. to an expired contract queue for follow-up. management application will print the check and Your drivers are the supporting documents. most important asset you have, and Document format. It s your choice. SHIPS is built with the flexibility to keeping them informed means keeping them satisfied. By integrating accommodate the various formats carriers and shippers prefer SHIPS to Mapquest, the system can for sending and receiving their documentation including: identify a driver s current location and then send pick up and Paper based printed check and supporting documents EDI 210 transaction to export invoices to shippers Internet access to stored documentation Immediate Document Exchange (IDE) for shippers using imaging solutions delivery directions directly to the driver via mobile communications, web or fax. And, because the commodity being shipped, along with any special delivery instructions are stored within SHIPS, this information can also be automatically sent to the driver.

4 11/4/2007 8:37 AM Page 2 End to End Visibility, Accountability and Confidence S Rate Confirmation Contracts Delivery Document Management HIPS workflows manage all of your carrier and shipper information paperlessly. Through automated alerts and robust reporting Benefits of Implementing SHIPS : capabilities, your company is provided end to end visibility of all company transaction activity and carrier status. This comprehensive solution streamlines and manages all of the information and documents associated with your shipper and carrier network including: Regulatory Rate Confirmation Contracts Delivery Increased productivity through the elimination of paper processing Reduced labor costs through exception management vs. spending time on routine transactions Improved customer satisfaction by increasing responsiveness and delivering superior R ate confirmations are received from the dispatch system into a directory within the application. A lookup is made into the dispatch system M ensure that your carriers meet appropriate guidelines, have up-to-date licenses and required permits is necessary, the rate confirmation is forwarded to a billing queue digital signature capture capability or place a bit map signature on to await delivery paperwork. If one is required, workflows are the rate confirmation and send back via . These methods executed to manage the process. eliminate the need to create paper to process the documents. If a Fax Internet Scan Monitor and take action. On a weekly basis, SHIPS Logistic Management workflow queries the expiration dates of documents in the carrier master eliminate the need for this manual process and streamline the documents, along with the carrier performance report, are activities associated with maintaining a viable carrier network. gathered and routed to the queue of the person responsible for Contracts, Tax, Authorities, Credit References and Certificates of Insurance are scanned into SHIPS Logistics Management system. Indexes such as document type, carrier code, document expiration date and workflow rules are tied to the data within the carrier master file. This information is then either stored in the carrier s dispatch application if that capability exists, or within SHIPS solution. FMCSA reports are added to the document archive based on activity or time interval, whichever the logistics provider defines. managing that carrier s compliance. Depending on the defined standards of the carrier s performance, either renewal notices are issued via , fax or insertion into the carrier settlement check, or, in the case of non-performance, the renewal notice is suspended. When the renewal document is received back, it is routed into the workflow queue of the person responsible for that particular carrier. A notification is then sent stating that a related document has been received and is available for audit. Once audited, the carrier master file is updated with the new expiration date. If the renewal document is not returned by the specified date, the carrier is labeled inactive and prohibited from being dispatched. SHIPS triggered to retrieve the carrier s most current FMCSA report, In the case where a signed copy of the rate confirmation is not Delivery TMS Dispatch & Accounting scanned, the time lapse between dispatch and the return of the POD is calculated updating the carrier s performance records. Don t just settle. Settle with confidence. Now that the load has been delivered, it s time to settle up. documents must be sent to the billing workflow queues where they sends to the dispatcher for review. Process Manager When the load is delivered, PODs are returned and back, the bar code is read and time and date stamped. performance report and supporting documentation which it then Regulatory stamped and placed in a carrier settlement queue. But before the logistics provider can do this, all supporting The returned rate confirmation is then reviewed, verified and Rate Confirmations O nce dispatched, the transaction is time and date fax is sent, it is bar coded with the order number. When faxed forwarded to the appropriate dispatch queue. A workflow is then file. Based on the expiration date and document type, qualifying Regulatory documents such as ICC Permits, Carrier/Broker shipper or carrier, they are notified via or fax. Once received, they can sign the document over the Internet using EBE s carrier performance typically very labor intensive. SHIPS workflows Input and maintain. When a rate confirmation requires a signature by either to determine if a signature is required. If a signature is not Regulatory anaging the regulatory documents necessary to Streamlined for accountability. are inventoried and verified for completeness. If there is missing paperwork, the system automatically generates an alerting the carrier that payment is suspended until the specified documentation is provided. Once the system validates the documents, a freight bill is created. The bill and supporting documents may then be printed, faxed, ed or entered directly into the shipper s website. returned by a specified time, an reminder is automatically The carrier settlement documents are then released into the carrier generated. If the signed contract remains outstanding, it is moved settlement queue. When the check is ready to print, the carrier Delivered to the Driver. to an expired contract queue for follow-up. management application will print the check and Your drivers are the supporting documents. most important asset you have, and Document format. It s your choice. SHIPS is built with the flexibility to Go with the flow. SHIPS solution manages the abundance of paperwork associated with the Logistics environment. Once documents are entered into the system, via scanner, fax, internet or , the Process Manager analyzes and triggers workflows to ensure carrier performance and compliance stanards are met. keeping them informed means keeping them satisfied. By integrating accommodate the various formats carriers and shippers prefer SHIPS to Mapquest, the system can for sending and receiving their documentation including: identify a driver s current location and then send pick up and Paper based printed check and supporting documents EDI 210 Transaction to export invoices to shippers Internet access to stored documentation Immediate Document Exchange (IDE) for shippers using imaging solutions delivery directions directly to the driver via mobile communications, web or fax. And, because the commodity being shipped, along with any special delivery instructions are stored within SHIPS, this information can also be automatically sent to the driver.

5 11/4/2007 8:37 AM Page 2 End to End Visibility, Accountability and Confidence S Rate Confirmation Contracts Delivery Document Management HIPS workflows manage all of your carrier and shipper information paperlessly. Through automated alerts and robust reporting Benefits of Implementing SHIPS : capabilities, your company is provided end to end visibility of all company transaction activity and carrier status. This comprehensive solution streamlines and manages all of the information and documents associated with your shipper and carrier network including: Regulatory Rate Confirmation Contracts Delivery Increased productivity through the elimination of paper processing Reduced labor costs through exception management vs. spending time on routine transactions Improved customer satisfaction by increasing responsiveness and delivering superior R ate confirmations are received from the dispatch system into a directory within the application. A lookup is made into the dispatch system M ensure that your carriers meet appropriate guidelines, have up-to-date licenses and required permits is necessary, the rate confirmation is forwarded to a billing queue digital signature capture capability or place a bit map signature on to await delivery paperwork. If one is required, workflows are the rate confirmation and send back via . These methods executed to manage the process. eliminate the need to create paper to process the documents. If a Fax Internet Scan Monitor and take action. On a weekly basis, SHIPS Logistic Management workflow queries the expiration dates of documents in the carrier master eliminate the need for this manual process and streamline the documents, along with the carrier performance report, are activities associated with maintaining a viable carrier network. gathered and routed to the queue of the person responsible for Contracts, Tax, Authorities, Credit References and Certificates of Insurance are scanned into SHIPS Logistics Management system. Indexes such as document type, carrier code, document expiration date and workflow rules are tied to the data within the carrier master file. This information is then either stored in the carrier s dispatch application if that capability exists, or within SHIPS solution. FMCSA reports are added to the document archive based on activity or time interval, whichever the logistics provider defines. managing that carrier s compliance. Depending on the defined standards of the carrier s performance, either renewal notices are issued via , fax or insertion into the carrier settlement check, or, in the case of non-performance, the renewal notice is suspended. When the renewal document is received back, it is routed into the workflow queue of the person responsible for that particular carrier. A notification is then sent stating that a related document has been received and is available for audit. Once audited, the carrier master file is updated with the new expiration date. If the renewal document is not returned by the specified date, the carrier is labeled inactive and prohibited from being dispatched. SHIPS triggered to retrieve the carrier s most current FMCSA report, In the case where a signed copy of the rate confirmation is not Delivery TMS Dispatch & Accounting scanned, the time lapse between dispatch and the return of the POD is calculated updating the carrier s performance records. Don t just settle. Settle with confidence. Now that the load has been delivered, it s time to settle up. documents must be sent to the billing workflow queues where they sends to the dispatcher for review. Process Manager When the load is delivered, PODs are returned and back, the bar code is read and time and date stamped. performance report and supporting documentation which it then Regulatory stamped and placed in a carrier settlement queue. But before the logistics provider can do this, all supporting The returned rate confirmation is then reviewed, verified and Rate Confirmations O nce dispatched, the transaction is time and date fax is sent, it is bar coded with the order number. When faxed forwarded to the appropriate dispatch queue. A workflow is then file. Based on the expiration date and document type, qualifying Regulatory documents such as ICC Permits, Carrier/Broker shipper or carrier, they are notified via or fax. Once received, they can sign the document over the Internet using EBE s carrier performance typically very labor intensive. SHIPS workflows Input and maintain. When a rate confirmation requires a signature by either to determine if a signature is required. If a signature is not Regulatory anaging the regulatory documents necessary to Streamlined for accountability. are inventoried and verified for completeness. If there is missing paperwork, the system automatically generates an alerting the carrier that payment is suspended until the specified documentation is provided. Once the system validates the documents, a freight bill is created. The bill and supporting documents may then be printed, faxed, ed or entered directly into the shipper s website. returned by a specified time, an reminder is automatically The carrier settlement documents are then released into the carrier generated. If the signed contract remains outstanding, it is moved settlement queue. When the check is ready to print, the carrier Delivered to the Driver. to an expired contract queue for follow-up. management application will print the check and Your drivers are the supporting documents. most important asset you have, and Document format. It s your choice. SHIPS is built with the flexibility to Go with the flow. SHIPS solution manages the abundance of paperwork associated with the Logistics environment. Once documents are entered into the system, via scanner, fax, internet or , the Process Manager analyzes and triggers workflows to ensure carrier performance and compliance stanards are met. keeping them informed means keeping them satisfied. By integrating accommodate the various formats carriers and shippers prefer SHIPS to Mapquest, the system can for sending and receiving their documentation including: identify a driver s current location and then send pick up and Paper based printed check and supporting documents EDI 210 transaction to export invoices to shippers Internet access to stored documentation Immediate Document Exchange (IDE) for shippers using imaging solutions delivery directions directly to the driver via mobile communications, web or fax. And, because the commodity being shipped, along with any special delivery instructions are stored within SHIPS, this information can also be automatically sent to the driver.

6 11/3/2007 7:48 PM Page 1 EBE s solution has proved extremely valuable for Packard Logistics. The Carrier Management workflow process has automated the tasks that were once performed by our staff and eliminated the paper filing of carrier documents. We have increased our transaction volume by over 100 percent and reduced the number of staff supporting these processes. And, the compelling ROI speaks for itself! Your Business... Your Reputation. N o matter what type of logistics service business decisions. Many dispatching and accounting provider your company is, be it brokerage, systems provide data concerning carrier s rates, 3/PL, 4/PL or freight forwarder, your success documents on file and expiration dates. But, with SHIPS is based on how well you service your customers. You, information about carrier s stake your reputation on knowing what to expect from W -- Christopher Checca Infrastructure Engineer Packard Logistics ith more than 300 customers Success Story and 35 years of experience, Packard Logistics, Inc. EBE has emerged as the clear Packard Logistics Inc. is a full service logistics company servicing a responsiveness to the return of rate confirmations, market leader in enterprise business process nation-wide network of shippers. The company prides itself on superior your carrier network and when to expect it. By choosing timeliness of POD returns, insurance caps, missing billing management solutions for the transportation service with safe, on-time delivery. For the past three years, Packard Logistics the wrong carrier, you are placing both your customers documents, late loads and damage claims are all industry. We are dedicated to helping and customer s freight at risk. tracked, managed and accessible. And, because these transportation companies of any size or documents are all managed electronically, you are not industry segment improve operational producing the piles of paper you ve come to expect. efficiencies, enhance customer satisfaction SHIPS solution provides the carrier performance information you need to make good Paperless, Integrated Workflow Keeps You in the Know and Your Customers Satisfied. G aining operational efficiencies and keeping your updates, alerts and reporting functions within the Logistics customers happy can often be a balancing act. Management application. With the defined rules set in place, SHIPS allows you to the workflows automatically handle the management of accomplish this without jeopardizing either. Now you can routine tasks, freeing up staff to now only manage the become more efficient in a paperless environment, streamline exceptions. You can now be assured of placing your and automate your routine tasks AND improve your carrier customers freight in good hands and not waste time on selection capabilities. assigning loads to carriers that are out of compliance or not SHIPS utilizes paperless processes in the management of carriers regulatory documents, rate innovative business information systems. To learn more on how you can manage your paperwork more efficiently, streamline your operations and keep your customers and carriers satisfied, call us at or visit us at good business partners. And, with SHIPS solution, we confirmation transactions, performance reports, FMCSA haven t forgotten about the importance of the shipper- your rating, carrier settlement and billing processes. Storing and customer. The more you know about their demands and indexing the electronic images of these documents allows the preferences, the better you can service them. That s why the system to monitor and trigger workflows that track the return of system provides the ability to gather, store and access shipper documents, identify missing documents and check for claims information. If a carrier approaches you requesting freight, and late deliveries. you can quickly and easily retrieve shipper information to Because SHIPS solution integrates and increase profitability by delivering identify possible options. Not only will you increase your with your existing dispatch and accounting systems, it has revenue potential, but you will build stronger relationships access to the business rules that manage the workflows, data between you, your shippers and your carrier network Kennedy Drive East Moline, Illinois Fax: sales@ebeships.com has grown rapidly, increasing its transaction volume by over 100 percent. Challenge While experiencing accelerated growth, Packard Logistics found itself challenged to keep up with the documentation and information necessary to support its customer base and manage its national carrier network. With so much additional business came a deluge of paperwork. Packard Logistics implemented the SHIPS solution to track and manage carrier information and documentation. The company extended the value of the software by integrating it with SHIP s billing and settlement workflows and Packard s existing dispatch and accounting systems. All of these applications are supported by EBE s imaging solution which scans, indexes and forwards the documents to the appropriate workflow queue. by EBE Business Process Software for the Transportation Industry Results Since implementing SHIPS workflows, Packard Logistics has more control over the management of carrier information and has been able to reduce the number of staff supporting the process. Because workflows automate the manual routine tasks, the staff now only monitors and responds to the exceptions, resulting in significant productivity and service improvements for its customers and carriers. Staff is alerted when there is missing paperwork or when a carrier s regulatory documents need to be updated. If a carrier s documents have expired, the workflow will automatically prohibit that carrier from being dispatched until the documents are renewed. All documents and activities are time and date stamped so Packard can track and monitor statistics of its carriers performance. Carriers are now rated based on factors such as responsiveness in returning rate confirmations, claims and FMCSA standards. This provides Packard with a high degree of confidence when assigning a carrier to deliver its customers freight.