THE HEARTBEAT OF THE LIFE SCIENCES INDUSTRY: DHL MEDICAL EXPRESS

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1 THE HEARTBEAT OF THE LIFE SCIENCES INDUSTRY: DHL MEDICAL EXPRESS

2 2 DHL MEDICAL EXPRESS: THE HEARTBEAT OF THE LIFE SCIENCES INDUSTRY Each DHL MEDICAL EXPRESS shipment carries hope for a better quality of life: one shipment may reduce suffering in heart operations, the next may diagnose a life-threatening illness, and another might carry vital medicine to prolong someone s life. We handle your shipments with care and confidence. We think inside the box to deliver your shipment and your peace of mind. DHL MEDICAL EXPRESS capitalizes on DHL s global shipping network and expertise to provide world-class pick-up and delivery services for the life sciences industry. YOUR NEEDS COVERED You need... Late pick-up, fast transportation and early delivery Priority service and peace of mind We deliver investigational medicines, vaccines, patient samples, kits and clinical supplies safely to your desired destination in optimal conditions. All DHL MEDICAL EXPRESS shipments are monitored 24/7 and are sent by express delivery. DHL brings you... Fastest possible delivery service, including Saturday delivery where needed Priority handling and processing through our network As the experts in handling time- and temperaturesensitive shipments, DHL MEDICAL EXPRESS is focused on minimizing risks for a highly specialized and complex industry sector.

3 3 24/7 Shipment monitoring Knowledgeable employees who speak the industry s language Temperature-sensitive handling Temperature monitoring Quality Control Centers actively track all DHL MEDICAL EXPRESS shipments 24/7 throughout the year and act immediately should recovery be needed Dedicated customer service teams and program management support Innovative global temperature-controlled packaging range. Dry Ice fulfilment service with local or regional partners Temperature monitoring of your shipment contents during their transit from origin through to destination using the DHL Smart Sensor technology

4 4 LATE PICK-UP, FAST TRANSPORTATION AND EARLY DELIVERY Time is of the essence with DHL MEDICAL EXPRESS: We pick up all shipments as late as possible and deliver them with the earliest available service When you need us to, we also deliver on Saturdays Shipments are never left behind and are always on the move DHL MEDICAL EXPRESS services give you later cut-off times for pick-ups, expanding the window of time to see patients, as well as reduced shipping expenses, and better flight utilization and contingencies. Americas Regional Logistics Manager, multinational life sciences customer

5 5 PRIORITY SERVICE AND PEACE OF MIND All DHL MEDICAL EXPRESS shipments are treated with the highest priority throughout our network: From the time it is collected, your shipment is handled as a priority by all our service centers and gateways Our standard operating procedures describe in definitive detail how DHL MEDICAL EXPRESS shipments should be handled Our operations employees know how to identify and handle a DHL MEDICAL EXPRESS shipment anywhere in the world

6 6 SHIPMENT MONITORING AT ALL TIMES DHL MEDICAL EXPRESS shipments are monitored 24/7 by our Quality Control Centers: From the time the pick-up scan appears on our system, right through to the final delivery checkpoint We ensure the shipments are not delayed or interrupted in any way Our dedicated service recovery process handles any incident and in the event of a delay we have the infrastructure to activate contingency plans

7 7 KNOWLEDGEABLE EMPLOYEES WHO SPEAK THE INDUSTRY S LANGUAGE Our customer service agents are knowledgeable and industry-trained: We can support you with dedicated customer service for the duration of your program Our dedicated teams manage your bookings, tracking them from pick-up to delivery Our deep understanding of the regulatory requirements for importing and exporting test kits and diagnostic specimens ensures smooth processing of your contents We offer sound advice on all DHL MEDICAL EXPRESS features, from temperature controlled packaging to Dry Ice fulfilment service

8 8 TEMPERATURE-SENSITIVE HANDLING DHL s packaging options ensure the temperature stability of your sensitive shipment s contents: 3 ambient boxes 3 boxes that can be conditioned to suit your needs for controlled room-temperature or chilled shipments 3 boxes for frozen content using Dry Ice as a coolant 1 combination shipper when you send ambient and frozen content in one shipment Different box sizes within each temperature range allow you to choose the most efficient solution DHL Express can also provide a Dry Ice fulfilment service If a Dry Ice shipment is delayed, we have contingency processes to refill the Dry Ice, ensuring your shipment s content is never at risk

9 9 TEMPERATURE MONITORING We use DHL Smart Sensor to track and monitor the temperature of your shipment s contents from origin to destination. DHL Smart Sensor provides: State-of-the-art RFID technology A plug-and-play solution that requires no change to your existing IT system Temperature reports on a secure 24/7 online web portal Data back-up and storage available for up to 10 years

10 10 VISIBILITY AND TRANSPARENCY Developed specifically for the life science industry, our Express Logistics Platform is the booking tool that gives you full end to end visibility and transparency for your shipments: Book single or multiple legs for all temperature options Track and trace the status of multi-leg journeys Run performance reports Manage third-party packaging and Dry Ice supply

11 WORLDWIDE COVERAGE DHL MEDICAL EXPRESS operates in more than 70 countries worldwide: Offering you speed, reliability and efficiency Following globally agreed standard operating procedures for compliant handling of your shipments anywhere in the world Using an experienced, global network of employees, aircraft and delivery vehicles Providing a proven track record of meeting the needs of sponsors, central labs and investigator sites globally

12 For further information and support: DHL Express Fritz-Erler-Strasse Bonn valid: 06/2015