Introduction to Menzies Aviation Fueling Services

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1 Introduction to Menzies Aviation Fueling Services

2 Introductions Michael McClure Director, Commercial Sales Into Plane and GSE Fueling Services

3

4 Our Group MENZIES AVIATION MENZIES DISTRIBUTION JOHN MENZIES PLC Operations at more than 200 stations across 35 countries 31,000 highly trained employees Each year, we handle: 1.3m Ground Handling turns 4.0m ITP fuelling turns 1.7m tonnes of Cargo Operations at more than 50 locations in the UK & Ireland 3,600 employees 110m delivery units annually 135,500 miles driven daily Established 1833, headquartered in Edinburgh Listed on London Stock Exchange (LSE: MNZS) Annual turnover 2,076.7m Success depends on providing safe, efficient, high quality services We offer a range of additional services such as Lounge Management and VIP handling

5 A Global Network

6 Our Management Team Forsyth Black President & Managing Director Menzies Aviation John Redmond EVP Americas Andy Lord EVP EMEAI Alistair Reid EVP OSEA Jonathan Clark CEO AMI Claire Hall EVP People Philip Harnden SVP Integration Regional Leadership Jamie Ross SVP Sales & Commercial Operations Steve Rick SVP Support Services Central Services

7 Our Services Check-in & boarding Baggage, ramp handling and de-icing Cleaning Lounges Other passenger services Build & break Roll-through Trucking (airside & landside) Manpower provision Documentation processing World s largest wholesale freight forwarder Air freight & Express Supports major passenger carriers as well as freighters ITP fuelling Fuel Farm Management Serve Airlines, Airports and Oil Companies

8 Menzies Aviation Americas.

9 Our Senior Leadership Team for the Americas John Redmond Executive Vice President Americas John Sayers SVP Finance Kevin Brown SVP North America Operations Terry Trainor SVP Risk George Bellomusto SVP Human Resources Randy Davies SVP US Fuel Consortiums Paul Walton SVP Sales & Commercial Operations Sylvia Trost SVP Central & South America Todd Kilgore SVP IT & Operational Excellence

10 Our Fueling Services ITP FUELING FUEL FARM MANAGEMENT FUEL LOGISTICS Sector Leader in ITP fueling services in North America and UK Largest footprint of total ITP fueling services in US & Canada Sole source provider of ITP fueling services at 50 locations Services provided to over 300 airlines and multiple fuel supply companies One of the largest fuel farm managers in North America and UK The only fuel farm manager in virtually all of our operating locations Owner and operator of five (5) M&O fuel facilities in the US Manage and operate a fleet of over thirtyfive (35) over the road fuel transport vehicles. Transport fuel between airports, FBOs, M&O facilities and fuel refineries.

11 Storage Terminals

12 Airport Fuel Facility

13 Into-Plane Fueling

14 Proven Strength in ITP Fueling Services 8 OF THE TOP 10 BUSIEST AIRPORTS 4 OF THE TOP 5 BUSIEST AIRPORTS 8 OF THE TOP 10 BUSIEST AIRPORTS

15 Operational Excellence Safety & Security Standard operating procedures People Key operational metrics Training & management Integrated IT

16 Safety & Security Continual improvement in safety record supported by market leading safety & security initiatives Aircraft damage improvement rate over 5 years to 2013: 35% Personal injury improvement rate over 5 years to 2013: 57% Best in class safety record

17 Eight Pillars Programme Analysis of the self assessments will allow us to target negative trends and areas of improvement across the Network.

18 Fuelling Systems Menzies brings experience in using technology to the into plane and M&O fueling businesses, taking advantage of industry and internal fuel inventory, ticketless and inventory programs QT Technologies Varec Data capture system Fuel QC quality control program Flight Connect internal data tracking system Fleet Connect GSE fueling electronic tracking system Menzies internally developed Fuel Management System (FMS)

19 RSMS_FMS

20 RSMS Menzies Fuel Management System Billing & Operational control system Contract management & TEBS Real time schedule and messaging engine Basis for our safety and quality control systems Resource allocation Fluid management (Glycol)

21 Reports Custom data grouping

22 Visit our website at or alternatively call us on +44 (208) Thank you for your time. Registered Address: 2 World Business Centre Heathrow, Newall Road London Heathrow Airport Hounslow, TW6 2SF, UK

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