PRODUCT SAFETY ADVISORY

Transcription

1 Product Safety Group 1201 South Second Street Milwaukee, WI USA PRODUCT SAFETY ADVISORY Notice of Potential Unsafe Condition Rockwell Automation issues a Product Safety Advisory when it identifies a product(s) anomaly that may potentially cause harm to personnel, capital equipment loss or environmental damage. Immediate action is required as identified below. Select 140M-C*, 140M-D*, 140M-RC*, and 140U-D* Devices May Unexpectedly or Intermittently Conduct Electricity in the OFF or TRIPPED State Reference: Date: October 2014 This Product Safety Advisory informs you of a potential anomaly that exists with select Motor Protection Circuit Breakers and Motor Circuit Protectors 140M-C*, 140M-D* and 140M-RC* and select Molded Case Circuit Breakers 140U-D6* manufactured in August 2014 and September In a small number of instances, when the breaker is in the OFF or TRIPPED state, the identified breakers may unexpectedly or intermittently conduct electricity thru a single phase. This can result in voltage being present on the load side of the breaker with the breaker in the OFF or TRIPPED state. 140M-C 140M-D 140M-RC 140U-D Product Identification The affected products are Motor Protection Circuit Breakers and Motor Circuit Protectors 140M-C*, 140M-D* and 140M-RC* and Molded Case Circuit Breakers 140U-D6 manufactured in August 2014 and September 2014.

2 PRODUCT SAFETY ADVISORY Page 2 of 6 Potentially affected product will have a date code of IB (August 2014) or JB (September 2014). Refer to Appendix B for a complete listing of potentially affected product by catalog number. The product catalog number and date code may be found on the product carton label or nameplate. For installed product, the product may need to be removed to gain access to the nameplate. Be sure to follow local and industry standard safe electrical practices when performing maintenance activities on this or any other electrical equipment. For new and unopened product, the product catalog number and date code may be found on the carton label. The catalog number is shown on the lower left side just above the bar code label. The date code is shown on the lower right corner and will be one of IB (August 2014) or JB (September 2014). In the example shown to the left, the catalog number is 140M-D8E-C10 and the date code is IB (August 2014). This product falls within the potentially affected date code range and matches the catalog number list in Appendix B, and would be in the potentially affected product population. For used and installed product, the catalog number and date code may be found on the product nameplate. The product nameplate is located on the left side of the product. The catalog number is located at the top left of the nameplate. The date code is shown on the lower right corner and will be one of IB (August 2014) or JB (September 2014). In the example shown to the left, the catalog number is 140M-D8E-C10 and the date code is IB (August 2014). This product falls within the potentially affected date code range and matches the catalog number list in Appendix B, and would be in the potentially affected product population.

3 PRODUCT SAFETY ADVISORY Page 3 of 6 Description A potential anomaly exists with select Motor Protection Circuit Breakers and Motor Circuit Protectors 140M-C*, 140M- D* and 140M-RC* and select Molded Case Circuit Breakers 140U-D6* manufactured in August 2014 and September In a small number of instances, when the breaker is in the OFF or TRIPPED state, the identified breakers may unexpectedly or intermittently conduct electricity thru a single phase. This can result in voltage being present on the load side of the breaker with the breaker in the OFF or TRIPPED state. Important - Shock, vibration, or other environmental conditions may cause an affected breaker to unexpectedly conduct electricity after the breaker has been placed in the OFF or TRIPPED state, even after voltage has been verified to be absent on the load side. Temporary Workarounds No workaround has been identified. Customers are advised to replace product within the potentially affected date code range. Correction ATTENTION: Only personnel qualified in the maintenance of electrical products should attempt circuit breaker identification and replacement. Follow industry standard Lock-Out-Tag-Out (LOTO) procedures and wear appropriate PPE when working on this equipment. You must ensure both the line and load sides of the suspect breaker are de-energized prior to performing maintenance or remediation activities. Product identification may require the removal of the product to gain access to the product nameplate. Refer to your product installation guide for instructions on product removal and installation. If you have product within the potentially affected date code range, contact your local Rockwell Automation Distributor to make arrangements for product replacement. Reference this Product Safety Advisory PSA when making your request. Rockwell Automation asks that you immediately perform remediation actions. If you believe you may have affected product, you must ensure both the line and load sides of the affected product are de-energized prior to performing remediation or any other maintenance activities on this equipment. Requested Customer Action Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Safety Advisory. Refer to the Product Identification and Description sections of this document for product identification assistance. Product may be returned to your local Rockwell Automation distributor using standard quality return procedures. All returns should be over packed to prevent shipping damage during transit. If applicable, contact your distributor or local sales office to return the product and request a replacement unit. Reference this Product Safety Advisory when making your replacement request.

4 PRODUCT SAFETY ADVISORY Page 4 of 6 If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect contracts should reference this Product Safety Advisory when calling. Customers with TechConnect contracts can chat online with support representatives. Reference this Product Safety Advisory when connected to a support engineer. The most current version of this Product Safety Advisory is posted on the Rockwell Automation Support Center, as ID number Additional languages may also be available at the end of this article attached as downloadable PDF documents. Customers using the Rockwell Automation Support Center in a non-english language should search for the document by the article ID number listed above. The resulting article ID for non-english postings may be different than the listed article ID number. If this Product Safety Advisory does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by . Go to the Support web page at Select your country, and from the link Support Center you can subscribe to important product updates, including Product Safety Advisories and Product Notices.

5 PRODUCT SAFETY ADVISORY Page 5 of 6 Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location on by selecting your country and clicking the Phone/OnSite Support tab. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia Austria (49) China Belgium (32) Hong Kong Czech Republic (420) India Denmark (45) Japan Finland (358) Korea (82) France (33) Malaysia Germany (49) New Zealand Hungary (420) Taiwan Ireland (44) Thailand (66) Italy (Brescia, Milano e Padova) (39) Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) All Countries (1) Morocco (33) Central America Netherlands (31) Argentina Poland (48) Belize (1) Portugal (1) Bolivia (54) Slovakia (420) Brazil (55) Spain (34) Chile Sweden (46) Colombia Switzerland (German) (41) Costa Rica Switzerland (French) (41) Ecuador Switzerland (Italian) (41) El Salvador (52) United Kingdom (44) Guatemala (52) North America Honduras (52) Canada (1) Mexico United States (1) Nicaragua (52) Panama Paraguay (54) Peru Suriname (1) Uruguay (54) Venezuela If you have a TechConnect Contract, please use the telephone number supplied to you with the contract.

6 PRODUCT SAFETY ADVISORY Page 6 of 6 Appendix B Product Catalog Numbers Product Catalog Numbers of potentially affected product produced within the date code range of IB (August 2014) and JB (September 2014). Only product matching one of the following catalog numbers and within the date code range should be returned for replacement. Product Catalog Numbers 140M-C2E-B10 140M-C2T-B16 140M-D8N-C10 140M-C2E-B16 140M-C2T-B25 140M-D8N-C16 140M-C2E-B25 140M-C2T-B40 140M-D8N-C32 140M-C2E-B40 140M-C2T-C10 140M-D8T-C16 140M-C2E-B40M 140M-C2T-C16 140M-D8T-C20 140M-C2E-B63 140M-D8E-B40 140M-RC2E-B10 140M-C2E-C10 140M-D8E-B63 140M-RC2E-B16 140M-C2E-C16 140M-D8E-C10 140M-RC2E-B25 140M-C2E-C16M 140M-D8E-C16 140U-D6D2-B20 140M-C2E-C20 140M-D8E-C20 140U-D6D2-B50 140M-C2E-C20M 140M-D8E-C25 140U-D6D2-B60 140M-C2E-C25 140M-D8E-C29 140U-D6D3-B40 140M-C2E-C25M 140M-D8E-C32 140U-D6D3-C10 140M-C2E-C32 140M-D8N-B25 140U-D6D3-C12 140M-C2N-B25 140M-D8N-B40 140M-C2T-B10 140M-D8N-B63

7 Product Safety Group 1201 South Second Street Milwaukee, WI USA Customer & Distributor Return Instructions Each affected distributor must review their inventory of the catalog numbers listed in the customer notification letter and stop shipment of affected product. If your facility participates in the DMI program, you are still responsible for all actions listed in these instructions. If you have questions about product return process, please contact your DMI representative. Contact Technical Support for additional technical information regarding this PSA/PN at (440) , however, no ticket # is required to return material affected by this notice. Quality Return - PSA/PN/Program Return Process New/Unopened Box Material: Customers are directed to contact their distributor or local sales office for return/credit of all products affected by this PSA/PN. Customers may be requested to submit a new Purchase Order to obtain replacement product. No ticket # from Technical Support is required to return material affected by this notice. Distributors and local sales offices should follow the Quality Return process (see screen shots below) for Return/credit of all products affected by this PSA/PN. All distributors or local sales offices currently using SAP for order entry must use the SAP Return Order system for return authorization and credit memo issuance. This return order should be entered as a Quality Return and the Reason Code selected should be PSA/PN/Program Return. Distributor Return Instructions Sept 2014 Page 1 of 4

8 In the Ticket/PSA# field, enter the PSA/PN number. No ticket # from Technical Support is required to return material affected by this notice. All distributors or local sales offices using a non-sap order entry system must continue to use the Global Credit Memo system for return authorization and credit memo issuance. The return request comments should note that the material is for a PSA/PN and include the specific PSA/PN number. NOTE: Regardless of what return order entry system is used, the distributor is responsible for placing a new order to obtain replacement material. Rockwell Automation Repair/Exchange Overview Process Used/In Service Material: Customers are directed to contact their distributor or local sales office to initiate a Remanufacturing or Exchange transaction for all used products affected by this PSA/PN. Distributors and local sales offices should follow the standard process to initiate a Remanufacturing or Exchange transaction for all used products affected by this PSA/PN. Repair/Exchange Serviceable Material: All distributors or local sales offices should follow the instructions presentation to initiate a Remanufacturing or Exchange transaction: This presentation is available as an attachment to Rockwell Automation Knowledgebase Article ID at A Knowledgebase account is required to access this presentation. Note: Under the notes section of the transaction, you MUST include the PSA/PN number. Distributor Return Instructions Sept 2014 Page 2 of 4

9 Consumable (No repair or exchange available) Material: Consumable products must be under warranty and powered greater than 24 hours to be classified as a consumable return. Instructions on how to determine if a product is Repairable or Consumable are included as an attachment to Rockwell Automation Knowledgebase Article ID at A Knowledgebase account is required to access this presentation. Consumable products are not eligible for Remanufacturing or Exchange under the SAP process. Customers are directed to contact their distributor or local sales office for return/credit of all products affected by this PSA/PN. Customers may be requested to submit a new Purchase Order to obtain replacement product. No ticket # from Technical Support is required to return material affected by this notice. Distributors and local sales offices should follow the Quality Return process (see screen shots below) for Return/credit of all products affected by this PSA/PN. All distributors or local sales offices currently using SAP for order entry must use the SAP Return Order system for return authorization and credit memo issuance. This return order should be entered as a: Quality Return and the Reason Code selected should be Consumable Warranty.. Distributor Return Instructions Sept 2014 Page 3 of 4

10 In the Ticket / PSA# field, enter the PSA/PN number. No ticket # from Technical Support is required to return material affected by this notice. How to determine if a product is Repairable or Consumable: Instructions on how to determine if a product is Repairable or Consumable are included as an attachment to Rockwell Automation Knowledgebase Article ID at A Knowledgebase account is required to access this presentation. Distributor Return Instructions Sept 2014 Page 4 of 4