City & Guilds Parts Level 1 Tracking Sheet

Transcription

1 City & Guilds Parts Level 1 Tracking Sheet Ref Criteria Target/Actual Dates 1 Housekeeping a b. hand c. electrical d. mechanical e. pneumatic f. hydraulic. 2 Health & Safety Cleaning part of the work area. machinery or equipment materials or substances working practices to policies unsafe behaviour accidental breakages and spillages environmental factors. At least 4 of the workplace policies listed below: safe working methods and equipment use of hazardous substances smoking, eating, drinking and drugs what to do in an emergency personal presentation. 3 Dealing with Colleagues 2 occasions one to one 2 occasions in a team 37 Give Impression of Yourself a. different needs/expectations b. who appear angry c. who may be confused a. very busy periods b. quiet periods c. periods working under pressure a. Appropriate spoken/written lang b. Rules for communication 38 Keep workplace secure a. people in unauthorised locations. b. violent and abusive behaviour c. unattended items d. theft a. report to a relevant person b. implement emergency procedures c. make enquiries about unattended items a. line manager b. security staff c. police 40 Move Parts/Materials Manually a. manually lifting and carrying parts b. using materials handling equipment a. parts storage areas b. despatch areas Portfolio Reference Numbers

2 41 Pick Parts & Assemble Orders a. single items b. mixed items 42 Load Parts a. normal loads b. abnormal loads 52 Enter & Find Information using IT a. audio b. keyboard c. specialist device a. number b. text a. current legislations b. manufacturer s instructions c. organisational procedures Centre Assessor Candidate Start Date Completed Candidate Signature/Date Assessor Signature/Date Verifier Signature/Date Comments: Centre number Registration Number Registration Date Verified

3 City & Guilds Parts Level 2 Tracking Sheet Ref Criteria Target/Actual Dates 1 Housekeeping a b. hand c. electrical d. mechanical e. pneumatic f. hydraulic. 2 Health & Safety Cleaning part of the work area. machinery or equipment materials or substances working practices to policies unsafe behaviour accidental breakages and spillages environmental factors. At least 4 of the workplace policies listed below: safe working methods and equipment use of hazardous substances smoking, eating, drinking and drugs what to do in an emergency personal presentation. 3 Dealing with Colleagues 2 occasions one to one 2 occasions in a team 37 Give Impression of Yourself a. different needs/expectations b. who appear angry c. who may be confused a. very busy periods b. quiet periods c. periods working under pressure a. Appropriate spoken/written lang b. Rules for communication 39 Contribute to Secure Workplace a. people in locations they are not authorised to be in b. violent and abusive behaviour c. handling of goods and materials d. handling and placing of items e. unattended items f. theft a. manager b. security staff c. police a. on display b. being moved c. in storage areas a. report to an appropriate authority b. implement emergency procedures c. make enquiries about unattended items a. verbal b. written 43 Select & Issue Vehicle Parts a. internal b. external Portfolio Reference Numbers

4 44 Receive & Store Parts receiving parts a. damage b. incorrect stock 46 Process Customer order Non-stock a. external customers b. internal customers 47 Process Returned Goods/Materials a. returned - quality is unsatisfactory b. returned - customer not required a. legal requirements b. organisational policy 48 Delver Parts to Customer a. single orders to one customer b. Multi orders to different customers 49 Process Payment Transactions a. cash b. Non-cash a. receipts and records b. credit and charge card slips c. credit account slips 52 Enter & Find Information using IT a. audio b. keyboard c. specialist device a. number b. text a. current legislations b. manufacturer s instructions c. organisational procedures 54 Develop Customer Relations a. through your own individual efforts b. by working with others c. without being asked a. making use of alternative products or services b. making an exception to service normally offered c. organisational procedures 57 Help Customer Choose Products a. with a clear idea of their needs b. with a general idea of their needs. a. the features required of the part b. the uses of the parts c. price a. alternative parts to meet needs b. alternative versions of the same part c. alternative sources of the parts. a. busy trading periods b. normal trading periods a. to inspect the part b. to ask questions and read any literature on parts. a. Extend the life of the main purchase b. Extend the uses of the main purchase c. Link to the function of the main purchase d. Provide extended warranty agreements

5 58 Providing Information/Advice to Customers a. locate parts in stock b. order parts not in stock. c. make informed buying decisions d. enquire about parts or services e return parts a. verbal b. non-verbal c. written 60 Display Stock to Promote Sales a. stock and space b. display position and dates a. stock and space availability b. safety and security c. standards of display a. product information b. organisational information a. parts b. displays a. introduce new stock b. increase sales of existing stock Centre Assessor Candidate Start Date Completed Candidate Signature/Date Assessor Signature/Date Verifier Signature/Date Centre number Registration Number Registration Date Verified

6 City & Guilds Parts Level 3 Tracking Sheet Ref Criteria Target/Actual Dates 1 Housekeeping a b. hand c. electrical d. mechanical e. pneumatic f. hydraulic. 2 Health & Safety Cleaning part of the work area. machinery or equipment materials or substances working practices to policies unsafe behaviour accidental breakages and spillages environmental factors. At least 4 of the workplace policies listed below: safe working methods and equipment use of hazardous substances smoking, eating, drinking and drugs what to do in an emergency personal presentation. 3 Dealing with Colleagues 2 occasions one to one 2 occasions in a team 39 Contribute to Secure Workplace a. people in locations they are not authorised to be in b. violent and abusive behaviour c. handling of goods and materials d. handling and placing of items e. unattended items f. theft a. manager b. security staff c. police a. on display b. being moved c. in storage areas a. report to an appropriate authority b. implement emergency procedures c. make enquiries about unattended items a. verbal b. written 44 Receive & Store Parts receiving parts a. damage b. incorrect stock 45 Coordinate Receipt/Storage of Parts a. type of goods b. quantity of goods c. delivery time a. heavy parts b. large orders c. unscheduled deliveries 49 Process Payment Transactions Portfolio Reference Numbers

7 a. cash b. Non-cash a. receipts and records b. credit and charge card slips c. credit account slips 50 Source & Order Parts for Stock analysing lost sales monitoring supplier performance 51 Coordinating Parts Stocktaking a. Stock is not being stored in the correct locations. b. Stock is difficult to identify. c. Stock is difficult to access. d. stock inventory system not used correctly e. stock inventory system not up to date. a. Stock levels not matching the inventories. b. Stock not matching description 53 Communicate Information Electronically a. electronic mail b. computer generated facsimile c. information services a. single addressee b. multiple addressee a. current legislation b. Manufacturer s instructions c. organisational procedures a. include in existing file b. print c. save as new file 55 Monitor/Solve Customer Problems a. difference between expectations and services b. system or procedures failure. c. shortage of resources or human error. a. by you and/or your colleague b. by your customer a. using formal organisational procedures b. agreed exceptions to usual practice a. from the customer s point of view. b. from your organisation s point of view a. company systems or b. systems you have set up 58 Providing Information/Advice to Customers a. locate parts in stock b. order parts not in stock. c. make informed buying decisions d. enquire about parts or services e return parts a. verbal b. non-verbal c. written 59 Provide Specialist Support in Helping Customers Make Purchases a. a clear idea of their needs. b. a general idea of their needs a. the features required of the part b. part uses c. price a. planned b. unplanned

8 a. parts to meet needs b. versions of the same part c. sources of the part a. inspect the part b. to use the part c. ask questions and read parts literature a. extend the life of the main purchase b. extend the uses of the main purchase c. link to the function of the main purchase d. provide extended warranty agreements 61 Maximise Product Sales a. temporary b. permanent a. direct b. indirect a. distribution of leaflets and/or samples b. offers of customer incentives 62 Plan, Monitor & Adjust Staffing Levels a. work objectives b. work targets a. Financial b. People c. security and safety a. the allocation of responsibility and tasks b. the hours of work c. staffing levels 63 Contribute to Continuous Improvements a. customers b. current performance a. customer feedback b. staff comments c. records and reports d. your own observation a. in product range and availability b. in customer service c. in staff performance and training d. in stock management a. written b. diagrammatic/pictorial c. numerical a. the problem/issue and its causes b. the benefits of your recommendation c. evidence that your proposal would work d. the resources which would be needed a. immediate manager b. senior manager c. specialist department Centre Assessor Candidate Start Date Completed Candidate Signature/Date Assessor Signature/Date Verifier Signature/Date Centre number Registration Number Registration Date Verified