Track and Trace Definitions

Transcription

1 Ack SMS Sent Address corrected At incorrect Depot Available to deliver Breakdown Cancelled at Collect request rcvd Collected from Collection C/Over Customer to Collect Damaged - awaiting advice Damaged at Droitwich Damaged at Site Damaged on arrival Delivered on Paper Despatched from Disposed Driver Updated ETA EDD SMS Sent ETA SMS Sent An acknowledgement text has been sent to the advising them that their delivery/collection date is confirmed. The address details have been amended - e.g. If the postcode is incorrect the Depot will amend the address and affix the new address label for onward delivery The parcel has been sorted to an incorrect depot. The goods will be despatched for onward delivery to the correct depot. This will incur a 48 working hour delay. The parcel has been located and made available for delivery the next working day (unless otherwise specified) This scan is used if the driver s vehicle has broken down whilst out on the road and he has been unable to deliver the parcels. The collection has been cancelled -(A collection should only be cancelled when a calling card has been left and no contact has been made from the or if there was nothing to collect). A collection request has been generated on our system (the collection paperwork will automatically be processed for the requested collection date.) The goods have been collected from the The Depot have been unable to action this collection on the expected collection date Customer has contacted HDNL and arranged to collect their parcel from the Depot. The goods have been damaged in transit - a HDNL query should be raised via OTIS - if no response is received from you within 5 working days then the goods will be returned to sender. Hazardous product will be destroyed The parcel has been damaged within our Sort centre Parcel has been damaged whilst being processed at Sort The goods were damaged on arrival at either the Sort centre or the Depot- a 5 working days then the goods will be returned to sender. Hazardous product will be destroyed The delivery details have been captured on a paper manifest as the driver was not equipped with a Hand Held Terminal. The parcel has been despatched from the depot for either returning back to the sender or for onward delivery as the goods have been missorted or have had the wrong address details which has routed the parcel to an incorrect Depot. The parcel has been disposed of at the depot. (Authorisation to dispose of any goods must be received via the OTIS system from the Client, unless the goods are a health and safety risk) Driver has loaded the parcel to van and has given an estimated time of arrival. This is a 3hr time window and is not a guarantee. The SMS message has been sent to the advising of when the parcel is expected to be delivered. This is generated when the Expected Delivery Date has been calculated normally when parcel has been seen on sort. This is the actual text which is sent once the Driver has updated the Estimated Time of Arrival.

2 Held at Customers Request Hold Hold - Customer on Holiday/Premises Closed Hold - Held at Customer Request Hold (Address Query) Hold (Await Advice) Hold (Damaged) Hold (Refused) Hold after 1 attempt In Rectification Inclement Weather Into container at Label only received Loaded onto Missing at Depot Missing at Sort No details available NOM Day Updated Onto Trailer Parcel data received Parcel delivered - posted Customer has contacted HDNL and requested we hold the parcel for a delivery on a specific day. The parcel is being held at the depot e.g. the has been carded A request has been sent to hold the parcel as the is away on holiday or the premises is currently closed The parcel is being held as the has been carded and has requested a particular day for re-delivery The address is incorrect or cannot be located. The depot will try to resolve the address query internally or via the client by utilising OTIS. If no response if received within 5 working days, the goods will be returned to sender. The goods are held in the depot awaiting further information from the Client or the recipient (CLIENT: a HDNL query should have been raised via OTIS requesting further details from the Client to aid with the delivery) The goods have been damaged in transit - a HDNL query should be raised via OTIS - if no response is received from you within 5 working days then the goods will be returned to sender. Hazardous product will be destroyed The parcel has been refused by the - the goods will be automatically returned to sender card - another attempt will be made on receipt of the instruction from the There is an issue with the parcel i.e. label damage or parcel damage and is in the rectification area at the Sort centre Unfortunately due to bad weather the driver has been unable to deliver. Goods scanned into container for security reasons i.e. if the goods are attractive or for onward transhipment to the Sort centre or to our 3rd party carrier for onward delivery The parcel has arrived at the Depot with 2 labels on or a label has been found at the Depot. A HDNL query should be raised on the OTIS system The parcel / collection label is on the drivers van for attempted delivery/collection The goods have been received into the Depot but have not been delivered to the and the depot have been unable to trace the parcel Parcel last scanned at the Sort centre but has been lost within HDNL. The drivers Hand Held Terminal has failed to capture any delivery / collection details onto the system. The parcel has been rescheduled for collection/delivery by the. Parcel has been loaded onto trailer for onward transhipment to our Depot in Northern Ireland. The data file containing the s details has been uploaded in our tracking system -(this is not a track of a parcel) The parcel has been delivered and posted through the s door.

3 Parcel delivered - as instructed Parcel delivered - unable to sign blind Parcel delivered - unable to sign disabled Parcel delivered left in garage Parcel delivered left in outbuilding Parcel delivered to Parcel delivered to neighbour Parcel delivered to secure location Back Parcel delivered to secure location Front Parcel in Depot Parcel in Depot Parcel stolen Parcel Stopped on Road Passed to carrier Printed at Problem Parcel at Received into Received Off Van Return Hold(Carded) The parcel has been delivered in accordance with the delivery instructions which you have provided. The delivery instructions are on the top of the Open Query Summary Screen on OTIS. The parcel has been delivered, however we have been unable to obtain a signature as the has been unable to sign as the was blind and could not sign the scanner The parcel has been delivered, however we have been unable to obtain a signature as the was disabled and could not sign the Hand Held Terminal The parcel has been left in the s garage. The driver will have left a card advising where the parcel has been left The parcel has been left in the s outbuilding or the shed. The driver will have left a card advising where the parcel has been left The parcel has been delivered to the s address The parcel has been delivered and left with a neighbour. The driver will have left a card advising which neighbour that the parcel has been left with and OTIS will show the house number where the goods were delivered to. The parcel has been delivered to a secure location at the back of the s property - OTIS will show where the parcel has been left The parcel has been delivered to a secure location at the front of the s property. OTIS will show where the parcel has been left. The Depot have been unable to put the parcel out for delivery on the expected delivery day The parcel has been delivered as per the delivery instructions submitted by the Client. The driver will have left a card advising where the parcel has been left The goods have been stolen whilst at the Depot A HDNL query should be raised via OTIS to advise the Client and a request maybe made for a description and cost of the products if security and the police are involved A stop and return request has been received whilst the parcel is on the van for delivery. This scan will be applied to advice that the delivery has been stopped. Goods sent to a 3rd party carrier who makes deliveries on behalf of HDNL as there is no HDNL Depot in this area. The collection request has been printed at the Collection Depot There has been an issue with driver s scanner; the depot should confirm receipt with the recipient. The actual parcel or collection label has been scanned into the Delivery/Collection depot The parcel or collection label has been received back into the Depot A card has been left with the the collection label is on hold awaiting the making contact with HDNL to re-arrange a convenient day to reattempt. If no contact has been made within 5 working days this will be cancelled

4 Return To Sender Scanned not Loaded Security Disposal Sender to authorise Sorted at Unable to collect - Card left with Unable to collect - Customer has moved Unable to collect - Hazardous parcel access to property identification parcel available t attempted Unable to collect - Parcel not packaged Unable to collect - Unable to locate property Unable to deliver - Card left with Unable to deliver - Customer has moved Unable to deliver - No access to property Unable to deliver - Not attempted The goods have been processed for returning back to the sender. (the reason for return will be shown on OTIS) Parcel was scanned but unfortunately has not been loaded to a van for delivery. Items are disposed of with the presence of security - clients must be informed of the disposal before hand. A problem has been identified with the delivery and a HDNL query has been raised requesting authorisation to deliver. Parcel sorted at one of our Sort centres (if the location shows Prime Sort the goods are at our Shaw Sort centre, If the location shows Droitwich the goods are at our Droitwich Sort centre) card. The no longer at resides at the address, or the house was vacant - a 5 working days then the goods will be returned to sender. The driver has not collected the goods as the product was not safe to collect The driver could not gain access to the s property The has arranged to collect the parcel from the Depot but had no identification e.g. driving license/utility bill There was no parcel for the driver to collect The driver ran out of legal driving hours and could not collect the product. The driver has not collected the parcel as the product was insufficiently packaged - a HDNL query should be raised via OTIS The driver could not locate the s property - the Depot will try to establish the location when the driver returns if not a HDNL query will be raised via OTIS requesting further details to aid with the collection card - another attempt will be made on receipt of the instruction from the The no longer at resides at the address, or the house was vacant - a 5 working days then the goods will be returned to sender. The driver could not gain access to the property and therefore was unable to affect the delivery a HDNL query should be raised via OTIS - if no response is received from you within 5 working days then the goods will be returned to sender. The driver ran out of legal driving hours and could not complete the delivery

5 Unable to deliver - Refused at s address Unable to deliver - Unable to locate property The has refused the delivery and the parcel will be returned back to the sender The driver has been unable to locate the s property. The Depot will try to establish the location when the driver returns if not a HDNL query should be raised via OTIS requesting further details to aid with the delivery INTERNATIONAL TRAFFIC ONLY Customs Destination Country This scan is applied if the parcel is held at customs. This scan is applied only when the parcel has arrived at the correct Country for delivery