More information: Crane service: Spare parts: Contact:

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1 More information: Crane service: Spare parts: Contact: Mr. Abdessalam El Azzouzi Phone: Fax: Siemens AG Process Industries and Drives Large Drives P.O. Box Erlangen GERMANY siemens.com/cranes Subject to change without prior notice Article No.: E20001-A1610-P620-X-7600 DISPO WÜ/38512 HEBE WS Printed in Germany Siemens AG 2016 The information provided in this brochure contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. All product designations may be trademarks or product names of Siemens AG or supplier companies whose use by third parties for their own purposes could violate the rights of the owners.

2 SIMOCRANE First-class life cycle management for your crane After sales services and warranty handling siemens.com/cranes

3 Committed partner of the crane industry The world s safest, most productive, energy-efficient and reliable cranes are driven, controlled and automated by Siemens. Our comprehensive and innovative portfolio, our decades of experience and industry-specific applications have made us a preferred partner for crane operators all over the world. Thousands of industrial cranes of every kind and more than 4,000 container cranes have been equipped with our products, systems and solutions in the last decade. In almost every country worldwide, cranes are equipped with state-of-the-art technology from Siemens

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5 Service & Support across the entire crane life cycle As a Siemens partner, you benefit from a state-of-the-art portfolio offering quality that lasts, both in terms of the products as well as the engineering and commissioning. Our offering is a safe choice in every respect. It ranges from single systems and products to completely engineered and commissioned systems, see next figure for life cycle management model. Our worldwide network of experienced experts work in close cooperation with our engineering and development departments to ensure safe and efficient equipment operation and to be able to provide customers with virtually every level of support quickly and reliably. Whatever your specific crane needs, we have an appropriate solution. 4

6 Technical & Online support Technical inquiries can be made via the Internet by simply filling out the support request form. Our knowledge base will immediately provide you with an appropriate solution. If you require further assistance, you can also contact our team of experts directly either via the support request network or by telephone. Our service support hotline is available 24/7. Quality repairs through expert field service With our worldwide network of certified repair shops, we deliver fast service to ensure highest equipment availability. Our field service offers every type of support at every thinkable level from startup and maintenance to fault clearance and service contracts. After all, reliable crane operation and availability goes hand in hand with solid service support. With our proven product expertise and skills, our service experts are able to provide quality repair and solutions worldwide. Maximum uptime through high-performance spare parts logistics All of our products and systems are designed and developed for use in harsh and industrial environments. In addition, we guarantee 10-to-15-year spare parts availability after the official product phase-out. With respect to ever increasing competitive pressure in most markets, uptime is crucial. We are committed to helping you maximize the availability of your equipment by offering you high-performance spare parts logistics 24/7 worldwide. 5

7 Service programs Preventive maintenance and service contracts Proper equipment maintenance and professional support over the entire life cycle are indispensible for achieving optimum crane performance. Siemens offers a comprehensive preventive maintenance program along with a wide range of service contracts that can be tailored to all types of specific crane requirements. Our spare parts scan and inventory analysis service provides additional benefits. In addition to allowing you to optimize your spare parts strategy, it helps you prevent overstocking, informs you about product phaseouts as well as possible replacements. Furthermore, there are options that offer you monetary benefits. For example, you can return defective parts and order customized spare parts packages for storage on site. Condition monitoring Challenging demands with regard to availability and efficiency make condition monitoring a must. Our solutions enable you to proactively monitor the condition of your crane s drive train in real time, on site or remotely over the Internet, if needed. They allow you to predict potential failures and to optimally schedule planned downtimes, overhauls and repairs. Most importantly, failures can be reliably eliminated before they have the chance to cause severe damage. Modernization Services Crane modernization and upgrades One of the reasons for reduced crane efficiency is outdated technology. With our comprehensive portfolio and extensive expertise, we can help you upgrade your equipment the smart way everything from software updates to the upgrade of older and obsolete technologies with modern power semiconductor technologies. Crane lifetime extension and retrofits If there are no upgrade options, we can replace obsolete components with other cutting-edge Siemens technologies such as the drives and motors of our current product range. These solutions help to facilitate cost savings through increased energy efficiency as well as through process optimization. We can also duplicate older drive and automation concepts where original manufacturing documentation is available. In this way, the crane can be retrofitted without the hassle of a full requalification process. Complexity Level 0 Level 1 Level 2 Level 3 Customer Local Customer support Product & Systems & Solutions Customer + + Product & Systems & Solutions Local Customer support Remote support Cranes Response time minutes hours day days Field service by Cranes HQ 6

8 Optimization Services Energy saving Energy efficiency and CO 2 reduction are key topics in all industries. We can help you to make your energy consumption more transparent and, at the same time, to take advantage of existing potential for optimization, e.g through reuse of regenerated energy. Our advanced motor and converter technologies can increase the energy efficiency of your crane while also optimizing operational reliability and maintenance. Boost productivity During operation, there are many possibilities to boost crane productivity while saving costs. We can systematically track down this potential for you and offer you a whole range of services relating to optimization and modernization. Service contracts to suit your needs Siemens offers customized crane service contracts for virtually every level and need. Services covered by our contracts include: Advantages at a glance Reduced total cost of ownership Optimized maintainability Increased productivity Improved energy efficiency Maximum availability Training Our training programs are designed to enable you to operate and maintain your equipment at peak performance. Designed to provide practical experience enhanced by hands-on training, classes are given by engineers and field service professionals who have an in-depth knowledge of equipment, systems and processes. Classes are designed to match the skills and experience of your staff. Siemens accommodates your needs with off-site seminars and onsite classes focused on equipment operation, repair and preventive maintenance. Technical Consulting and Engineering support Our Technical Consulting and Engineering experts support you during the planning and conception of your project. We offer Technical Consulting Services for everything from detailed analysis and target definition to product and system consulting as well as outlining the technical solution. 7