Fulfillment by Lazada

Transcription

1 Fulfillment by Lazada 1

2 How FBL works? You create PO whenever you want to send products to Lazada s warehouse. Lazada can support you planning the list of SKUs You send products to Lazada s warehouse. Lazada will support you with unloading service. Lazada s experts do the products quality control check. All products will be stamped label, stored and covered by insurance There are kinds of cold storage, bulky storage and the safest area of storage. Products can be monitored through Seller Center. Lazada contributes to processes of unloading, packaging, issuing invoice and delivering your orders, even on weekend or holidays. Lazada coordinates with other 3PLs to deliver your orders. Customers receive updated information. Products are sent to Customers. Order status is switched to Delivered. 2

3 Create PO to send products to Lazada s warehouse 1 2 Click Products at Menu Tab and select Fulfillment by Lazada Select tab Send to Warehouse Select Create new request to create PO 3 N o t i c e!!! One PO can include many product code. Click Save Draft regularly when picking many product codes, in case some data will be lost due to IT error. One PO is limited to 90 codes. Do not exceed this number! Select products to send to warehouse and input products quantities. Select delivery type. You can request products pickup by Lazada (with fee) or deliver on your own. Select pickup date or Arrival date depends on your request above. 3

4 Prepare Products F o r e a s e o f I n b o u n d When you finish creating a PO, you need to modify all products information in Seller Center with which aligned products in reality (Color, Specifications, Technical parameter, ) Prepare additional label, warranty card/stamp and other information related to products. If you decide to send products to Lazada s warehouse on your own, supporting departments will send you back the official Purchase Order. Bring with you 2 pieces of this PO when approaching warehouse for ease at inbound gate. 4

5 Mock Purchase Order (PO) to send product to Lazada s warehouse (*) You have to bring with your PO when warehousing at Lazada 5

6 Apperance at Inbound Gate Visual Check Compare with web Color Match with web, no dirty Product Code Match with web Packaging Status Product is intact, not broken or has to protected by packing material. Do not accept product without cover by box or protect sheet. Sanitary Status Clean, no dust Product Status No scratches, rift No stain, color deformed Surface contains no dents Surface is flat, no line The coating, plating covering paint is not peeling. 6

7 Sample Image Be able to warehousing Not be able to wareshousing Wrong information about size, color, model, motif Product surface is dirty Product with Rusty screw 7

8 Sample Image Be able to warehousing Not be able to wareshousing Products will probably be dirty if you don t wrap them in nilong bubbles Deform boxes Un-packaging Products 8

9 Apperance at Inbound gate Visual Check Compare with web Additional Label (Vietnamese Law - Decree 89 - Article 11 & Provision 34 Article 12) Additional Label contains those information: Product name Name & Address of responsibility person/company Origin/ Manufacturer Quantities Manufacturing month Technical Parameters Safety information/warning. Usage Guide, Preservation instruction. 9

10 Sub-label Sample SUB-LABEL Product name: Rice Cocker Comet CM L (White) Model: CM8046 Color: White Distributor : Company XYZ 21xx Lý Chính Thắng, P.13, Q.10 Mr. Nam 090xxxxxx Origin: China Date Expired/ Warranty : 12 month of warranty by stamp Sub-label need requirements information below: Product name: Your product name in Seller Center system. Model: Your specific information model of product Color : Color of product Distributor: Information of distributor includes : Name of company, name and contact phone of PIC Origin: Name of production country is informed in manufacturer box. Date Expired / Warranty : Date expired or warranty information of product. No. Production (for comestic): Specific information of production 10

11 Apperance at Inbound gate Visual Check Compare with web Usage Instruction Vietnamese language applied Safety notice including Manufacturer Origin Materials CR stamp Accessories Quality and Quantity checking Fitting and Matching checking Warranty Provide enough products information, warranty documents. Confirm by with Lazada the warrant period based on Lazada s invoice to customer Technical Parameter Power Year of manufacturing Mock CR stamp 11

12 Other information N o t i c e f o r H e a l t h & B e a u t y c a t e g o r y Using and Preserving Manual Vietnamese language applied Safety warning included Lot no (Circular 06/2011 Prime Minister Ministry of Health: Instruction of managing beauty products ) Lot No./Batch No. need to be presented on the packaging or product label, addtional label Expired period (Circular 06/2011) Detail expired date (MM/DD/YYYY) must apply for product with expired period under 30 months. Expired month or year can apply for product with expired period over 30 months Only accept expired period for product of Consignment, Outright, Transshipment if its lifetime remains over 50% The lifetime (shelflife) of a product is counted from the date of manufacturing to the date of expire. 12

13 Apperance at Inbound gate Visual Check Compare with web Over 2 mil VND value Electronics Cellphones Laptop Tablet Under 2 mil VND value Electronics Cellphones Laptop Tablet HAVE seal Home Appliances Fashion products Health & Beauty Etc, NO seal Home Appliances Fashion products Health & Beauty Etc, Check the whole consignment Sample check 10% of the whole 20% for the 2 nd round if receive complain from Customers 30% for the 3 rd round if receive complain from Customers. Sample check 10% of the whole 20% for the 2 nd round if receive complain from Customers 30% for the 3 rd round if receive complain from Customers. Sample check 10% of the whole 20% for the 2 nd round if receive complain from Customers 30% for the 3 rd round if receive complain from Customers. 13

14 TIPS for ease at Inbound Gate For product with torn, damaged seal: Check all criteria. If the result releases good, re-seal by Lazada s label. For product with available seal or warranty stamp: Just check the apperance. All products warehousing at Lazada have to be packed in separated product, including additional label and related documents 14

15 Stock Management 1 S t o c k w i l l b e u p d a t e d 2 Click Products on Menu Tab Select Manage Products After warehousing at Lazada, your products will be handed to warehouse managing department and distributed to appropriate areas. Stock availability will automatically be updated to Seller Center for your convenience Absolutely avoid updating stock on Seller Center by yourself. Those orders arising due to your updating stock will be cancelled and you will be fined 200.,000 VND. BE CAREFUL!! Select tab Send to Warehouse Select Create new request to create PO. 15

16 Weekly Report 2 t y p e o f w e e k l y r e p o r t Lazada will send 2 report weekly for seller via List of products should be sent to Lazada (Monday each week) Quantity report (Friday each week) List of products should be sent to Lazada Weekly, Partner support center (PSC) will send seller a list of product that should be sent to Lazada s warehouse. These products have potential for selling. 16

17 Quantity weekly report Lazada will send you report for each item that is managed in PO. To get detail at each PO, You press (+) button of the left of PO number. You could see status of each item in UID Status column. 17

18 CAPTION STATUS ITEM IN UID COLUMN defective defective - damaged delivered lost packed quarantined ready for QC received removed return - packed return - picked returned supplier shipped sold offline written off Item was returned from customer and have sign of using Item was returned from customer and completely damaged Item was successfully delivered to customer Item was lost in warehouse Item was packed and ready to ship for cunstomer Item was completely checked by Inbound department but not have not moving to specific location storage or return to seller. Item is ready for checking by Inbound department. Item is stored at Lazada s warehouse. Item was removed from database because of error system Item was packed and ready to return for supplier. Item was pick out location store for returning to supplier. Item was returned for supplier. Item is on the way for customer. Item is sold offline not in website Item was lost over 90 days, defective - damaged over 120 days 18

19 Create request to take back product from Lazada s warehouse Click Products on Menu Tab and choose Fulfillment by Lazada Sellect tab Send to Warehouse Click Create new request to creat a new request N o t i c e You have to fill exactly your quantity. If your number is greater than the real stock, the system will get error and your request cannot be fulfill. Sellect your product to take back and fill quantity. Select delivery type. You can request products pickup by Lazada (with fee) or deliver on your own. Select pickup date or Arrival date depends on your request above. 19

20 Follow your requests in Seller Center Click Products on Menu Tab and choose Fulfillment by Lazada You can see the details of the RS request including the RS oder number and RS details. You must look at the RS oder number as picture shown above. Sellect tab Send to Warehouse You can take back your product at Lazada s warehouse with requests that have status Accepted. Click Show Details to see your requests. N o t i c e s : Warehouse department just only supports on RS request has been approved. You can come to receive your products after 48 hours when RS has been approved. (The status of this PO request will be changed from "Submitted" to "Accepted". When coming to warehouse, you need to notify accurate RS number for Lazada warehouse staff. For example: "RS " 20