BOOST PEAK SEASON OPERATIONS WITH VOICE

Transcription

1 BOOST PEAK SEASON OPERATIONS WITH VOICE Voice technology helps you not only survive, but thrive during your peak seasons

2 HOW TO VIEW THIS PDF o Each page builds on the next. o Simply place your PDF viewer in full-screen mode and hit Page Down on your key board to move through the presentation. o The full document takes less than 4 minutes to view.

3 UNDERSTANDING SEASONAL PEAKS Defined simply, a seasonal peak is just an increase in volume for a limited amount of time that recurs on an annual basis. If only it was as harmless as that sounds

4 Peaks affect all aspects of the supply chain

5 Peaks affect all aspects of the supply chain From retailers & manufacturers to 3PL s & transportation

6 Peaks affect all aspects of the supply chain From retailers & manufacturers to 3PL s & transportation Peaks are significant across many industries

7 Peaks affect all aspects of the supply chain From retailers & manufacturers to 3PL s & transportation Companies can experience 10 to 20+ times normal volume during peaks Peaks are significant across many industries

8 Peaks affect all aspects of the supply chain From retailers & manufacturers to 3PL s & transportation Companies can experience 10 to 20+ times normal volume during peaks Peaks are significant across many industries Holiday sales account for nearly 20% of total retail industry sales Or Back To School

9 Peaks affect all aspects of the supply chain Holiday sales account for nearly 20% of total retail industry sales From retailers & manufacturers to 3PL s & transportation But peaks may mean Winter Sports Season Companies can experience 10 to 20+ times normal volume during peaks Peaks are significant across many industries

10 Peaks affect all aspects of the supply chain Holiday sales account for nearly 20% of total retail industry sales From retailers & manufacturers to 3PL s & transportation But peaks may mean Winter Sports Season Or Back To School Companies can experience 10 to 20+ times normal volume during peaks Peaks are significant across many industries

11 Peaks affect all aspects of the supply chain Holiday sales account for nearly 20% of total retail industry sales From retailers & manufacturers to 3PL s & transportation Companies can experience 10 to 20+ times normal volume during peaks But peaks may mean Winter Sports Or Fourth Season Of July Or Back To School Peaks are significant across many industries

12 Peaks affect all aspects of the supply chain Holiday sales account for nearly 20% of total retail industry sales From retailers & manufacturers to 3PL s & transportation Companies can experience 10 to 20+ times normal volume during peaks But peaks may mean Winter Sports Or Fourth Season Of July Or Back To School Peaks are significant across many industries Or Valentine s Day

13 When you couple that with an ever-changing consumer whose behaviors can dictate how those busy seasons play out, we start to appreciate the challenges that peaks offer to the distribution world.

14 Shipping volume increases significantly

15 Shipping volume increases significantly Additional Labor Increased shipping costs

16 Shipping volume increases significantly Additional Labor Increased shipping costs Additional Shifts Temp Labor

17 Shipping volume increases significantly Additional Labor Increased shipping costs Additional Shifts Temp Labor Overtime Training Time Extra Equipment

18 Shipping volume increases significantly Additional Labor Increased shipping costs Additional Shifts Temp Labor Overtime Training Time Extra Equipment And as demand for order quality increases

19 Shipping volume increases significantly Additional Labor Increased shipping costs Additional Shifts Temp Labor Overtime Training Time Extra Equipment And as demand for order quality increases Increased audits Increased need for visibility Reduced efficiency Reduced accuracy

20 And as demand for order quality increases Shipping volume increases significantly Additional Labor Additional Shifts Temp Labor THE IMPACTS Increased shipping costs Increased audits OF PEAK SEASONS ARE FAR-REACHING Increased need for visibility Overtime Training Time Extra Equipment Reduced efficiency Reduced accuracy

21 And as demand for order quality increases Shipping volume increases significantly Increased audits Additional Labor o Profits are impacted by increased labor and Increased shipping costs Increased need for visibility Additional Shifts Temp Labor THE IMPACTS shipping costs o Customer and employee OF PEAK retention are challenged by their experience during SEASONS ARE peaks o Costs associated with FAR REACHING inaccurate inventory rise with returns and chargebacks Overtime Training Time Extra Equipment Reduced efficiency Reduced accuracy

22 A poorly executed peak season can have the most profound impact of all

23 A poorly executed peak season can have the most profound impact of all Loss of customers and future sales.

24 Consider this from a customer who installed Voice prior to their peak season

25 Consider this from a customer who installed Voice prior to their peak season We also estimate that, operating under the old system, this additional volume would have incurred an additional cost of $400,000 during the holiday season alone. From a recent study by the Aberdeen Group.

26 Consider this from a customer who installed Voice prior to their peak season. HOW DOES VOICE We also estimate that, operating under the old system, this additional MITIGATE volume THE would have incurred an additional NEGATIVE cost of $400,000 during the holiday season alone. IMPACTS OF PEAKS?

27 #1. IMPROVED PRODUCTIVITY

28 #1. IMPROVED PRODUCTIVITY Worker: Hands Free Eyes Free Supervisor: Increased Visibility

29 Better Task Focus Worker: Hands Free Eyes Free #1. IMPROVED PRODUCTIVITY Supervisor: Increased Visibility Real-Time Replenishment Pick Process Streamlined Reduced Audits Order Management

30 Better Task Focus Worker: Hands Free Eyes Free #1. IMPROVED PRODUCTIVITY Supervisor: Increased Visibility Real-Time Replenishment Pick Process Streamlined Reduced Audits Order Management While our worker productivity was already good, we were able to achieve an additional 19% productivity improvement. Operations Director, Jordano s Inc.

31 #2. IMPROVED ACCURACY

32 #2. IMPROVED ACCURACY Mis-picks Go Away Quantity Errors Minimized

33 #2. IMPROVED ACCURACY Location Command Help Mis-picks Go Away Quantity Errors Minimized Check Digit Confirmation Focus on one job at a time Audible Confirmation

34 #2. IMPROVED ACCURACY Location Command Help Mis-picks Go Away Quantity Errors Minimized Check Digit Confirmation Focus on one job at a time Audible Confirmation I asked for an accuracy rate of 99.99%, and that was easily obtainable. In just six months, I ve already gotten my return on investment. Director of Information Systems, Smith Drug Company

35 #3. EFFICIENT WORKFORCE

36 Consistent Training Methodology #3. EFFICIENT WORKFORCE Browser Enabled A/V Training Tools Frees Up Supervisors Self-paced Self Instruction

37 Consistent Training Methodology #3. EFFICIENT WORKFORCE Browser Enabled A/V Training Tools Frees Up Supervisors Self-paced Self Instruction We reduced training from one day to hours, if not minutes. VP of Logistics, Sport Chalet

38 #4. IMPROVED WORKPLACE SAFETY

39 Eyes Free Removes Distractions #4. IMPROVED WORKPLACE SAFETY Audible Safety Check Procedures Hands Free Allows Proper Lifting & Handling Reduces Dropped or Damaged Product

40 Eyes Free Removes Distractions #4. IMPROVED WORKPLACE SAFETY Audible Safety Check Procedures Hands Free Allows Proper Lifting & Handling Reduces Dropped or Damaged Product We ve cut warehouse injuries in half and boosted our accuracy rate when filling orders to 99.99% from about 97% or 98%. VP of Distribution, Giant Eagle

41 #5. REFINED, FLEXIBLE PROCESSES

42 Voice Enablement of Additional Tasks Real-Time Re-planning of Tasks #5. REFINED, FLEXIBLE PROCESSES Re-prioritizing Replenishments Hardware/ Software Rental Program

43 Voice Enablement of Additional Tasks Real-Time Re-planning of Tasks #5. REFINED, FLEXIBLE PROCESSES Re-prioritizing Replenishments Hardware/ Software Rental Program Based on our initial success in using Vocollect Voice in our picking operation, we have now applied it to the tasks of replenishment, putaway and cycle-counting. Global VP of Operations, Fox Racing

44 Now consider what Vitech customer London Drugs has to say about Voice and peaks

45 Now consider what Vitech customer London Drugs has to say about Voice and peaks Voice has allowed us to address the peaks of our business by enabling us to see the increased volume required, adjust our temporary workforce and allocate staff to the hot spots, equipping them with the equipment they need, then by flooding the work zones with resources needed to meet the demand.

46 Now consider what Vitech customer London Drugs has to say about Voice and peaks Voice has allowed us to address the peaks of our business by enabling us to see the increased volume required, adjust our temporary workforce and allocate staff to the hot spots, equipping them with the equipment they need then by flooding the work zones with resources needed Vitech to really meet understood the demand. our operation and individual workflows and was able to configure the software to match our particular operational needs.

47 How Vitech Helps: Vocollect Voice Implementation Experts

48 How Vitech Helps: Vocollect Voice Implementation Experts 100+ WMS Installations 70+ Vocollect Voice Installations Highest Vocollect Certification Total Solution Provider

49 100+ WMS Installations 70+ Vocollect Voice Installations Best Practices for WMS / Voice Integration How Vitech Helps: Vocollect Voice Implementation Experts PLUS Voice Workflows for All Channels Highest Vocollect Certification Total Solution Provider

50 100+ WMS Installations 70+ Vocollect Voice Installations Best Practices for WMS / Voice Integration How Vitech Helps: Vocollect Voice Implementation Experts PLUS Voice Workflows for All Channels Highest Vocollect Certification Total Solution Provider Experts in Extending Voice Beyond Picking Focus on Best Use for Voice Direct Interface or Middleware Interfaces with 100+ Host Systems 20 Years SCE Experience Highly Referenceable

51 If you want to learn even more about how Vitech and Voice can boost operations during peaks Watch this Webinar: Talk Your Way Through Seasonal Peaks

52 THANK YOU FOR YOUR TIME. Visit our website for more information and to contact us to see if Voice is a good fit for your operation.

53 About Vitech Business Group, Inc. At Vitech, we use our knowledge, experience and passion to achieve exceptional levels of supply chain performance for our clients. Vitech s expertise in delivering solutions with HighJump Software's product suite and Vocollect Voice sets us apart as a leader in the supply chain industry. Vocollect represents nearly 70% of the world market for Voice in distribution applications and Vitech helps drive that market share as their North American Integrator Partner of the Year. Our expertise is rooted in a long history of providing our customers with unique solutions that incorporate hardware, software, and value-added professional services. Commitment to our customers success ensures they achieve the best investment-to-return ratio in the industry. About Vocollect by Honeywell Vocollect by Honeywell is the leading provider of innovative voice technology solutions that help companies with mobile workers run a better business. Together with a global team of over 2,000 Vocollect Certified Professionals, Vocollect enables companies to save more than $20 billion annually through further optimization of operations, improving business decision capabilities, and delivering the industry s premier worker experience in challenging industrial environments to nearly one million mobile workers who move in excess of $5 billion of products every day. Vocollect integrates with all major WMS and ERP systems and supports the industry s leading handheld computing devices.