Our people and processes backed by industry leading technological solutions have made us the benchmark for cargo handling standards in India

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1 Our people and processes backed by industry leading technological solutions have made us the benchmark for cargo handling standards in India Menzies Aviation Bobba Bangalore Pvt. Ltd. Page 1

2 Brief History Menzies Aviation Menzies Aviation is one of the world s leading ground and cargo handling companies operating at 140 stations in 32 countries, spanning six continents, serving more than 500 loyal aviation customers. Menzies handles in excess of 1 million flight turnarounds, supporting million of passengers and 110 million tonnes of cargo globally each year. Menzies ground handling services cover ticketing, checkin, load control, baggage transfer, ramp handling, aircraft pushback, loading and unloading, toilet and water services, de-icing and other ancillary services to both airlines and airport authorities. Menzies cargo handling business provides services such as ramp transfer, import/export handling, landside surface transportation, real-time track and trace facilities and state of the art e-communication and business management systems. Menzies offers ground and cargo handling services to most international airlines including Emirates, British Airways, Singapore Airlines, Thai International, Air France/ KLM, Lufthansa, Etihad Airways, Easy Jet, Alaska Airlines and JAL to name but a few. Bobba Group Bobba Group of Companies under the Chairmanship of technocrat, Mr. V. S. Bobba, has more than four decades of experience in aviation. The group encompasses specialization in Aviation and Social Care. The Company was established in 1993 as the appointed General Sales Agent for Lufthansa German Airlines, Cargo Division, for South and East India. As the company flourished with a dedicated and focused team, it was entrusted by the Principal with additional responsibilities of Cargo Handling (documentation and supervision), Ramp Handling, Supervision and Flight Operations at Bangalore, Chennai, Calcutta and Hyderabad. Besides commercial ventures, the Bobba Group is deeply involved in philanthropy and have been active in supporting Old age Homes and providing educational assistance to economically weak and physically challenged. Menzies Aviation Bobba (Bangalore) Pvt. Ltd. Is a joint venture (JV) between Menzies Aviation and Bobba group established under the Greenfield Airport Policy of Government of India. The JV offers an amalgamation of leading international and domestic Indian practices to customers including leading International & Domestic Airlines. The JV strives to offer world class end to end cargo-handling services in a state of art Cargo terminal. It endorses the concept of Greenfield Cargo terminal with a eco friendly infra-structure where 99% lighting comes from natural sources, less Carbon emissions and implemented recycling of water. Menzies Aviation Bobba Bangalore Pvt. Ltd. Page 2

3 Our Cargo Terminal Terminal details Plot Size 7.3 acres International Import International Export Domestic 58,142 Sq.ft. 48,852 Sq.ft. 54,973 Sq.ft. Dedicated Cold Zone 8,509 Sq.ft. Further vertical expansion growth possibility within the warehouse. Services on offer International & Domestic Cargo handling Documentation services Facility features The cargo terminal is an Indian Government Approved Customs Custodian. The Company has BCAS approved regulatory status. It Operates on 24 X 7 basis: customs clearance, X-ray screening, CCTV surveillance, cafeteria, Acceptance, delivery, security control, and dedicated Cold Zone with controlled room temperatures (15º to 25 ºC) and refrigerated cold rooms for Airline build up pallets (2º to 8º C). Office building Ground Floor 10,258 Sq.ft. (for Reception, Help Desk, Business Centre, Bank, ATM and Facility counters and waiting lounge.) First Floor Second Floor Third Floor Basement 10,258 Sq.ft. for Indian Customs 10,258 Sq.ft. Menzies Bobba Management 34,338 Sq.ft. for Indian Customs, Airlines, Freight Forwarders and others Industry partners. 20,150 Sq. ft. Car parking Total Hardstand Area 1,48,439 Sq.ft. The facility also has a Bank with ATM and business Centre. Warehouse includes cold storage, animal / Plant quarantine, valuable / perishable cargo Storage, exclusive Dangerous Goods rooms, Lift and Run system for ULD Storage and demarcated areas for other special freight. Security control is managed through High Definition CCTVs, Explosive & Narcotics trace detectors and other security measures prescribed by the regulatory authorities. Infrastructure includes Landside/airside power sockets to serve cool dollies, electric powered active power control units for refrigerated trucks. The company works very closely with Customs, Ministry of Textiles, Drug Control Authorities, Plant & Animal Quarantine Departments, Central Industrial Security Force, other Regulators and related Trade bodies. Menzies Aviation Bobba Bangalore Pvt. Ltd. Page 3

4 Operational Standards Menzies Aviation Bobba (Bangalore) Pvt. Ltd. has adopted a large part of operational processes from the Menzies network to create an effective, safe, secure and functional operational environ-ment that guarantees consistent, uniform & sustainable quality. The company has a dedicated team of professionals who have been trained comprehensively not only in the cargo handling needs of a wide range of products, but to also emulate world-class standards of customer service and advocacy. The Cargo terminal is the first ISAGO (IATA Safety Audit for Ground Operations) registered warehouse in India. Safety & Security Five layer security Access control at all levels of entry and exit points Access control in the warehouse and office areas 7.3 acres under constant CCTV surveillance Menzies Bobba & Central Industry Security Force security personnel at security points round the clock Dual Mode X-ray Machines Latest fire detection & suppression systems IT System Menzies Aviation Bobba continues to significantly invest in IT to enable increased efficiency in day-to-day operations and quality of customer service. Menzies was instrumental in developing HERMES, a bespoke GBP 2.7 million event management software system for cargo logistics in conjunction with Magic Software Enterprises, this unique system places service delivery at its heart by managing, controlling and tracking shipments through the entire distribution channel and also Cargo 2000 (C2K) compliant. A key feature of HERMES is its ability to manage complex service requirements of various airlines and their range of products. It also provides to-the-minute information on the location of all consignments and automatically processes documentation for customs clearance, so the company has full control of events with real time data capture, service level monitoring, integration of all process elements, high level of automation with paperless operation. Menzies Aviation Bobba Bangalore Pvt. Ltd. Page 4

5 Cold Zone The pharmaceutical and healthcare industry is quite unique and demanding in its logistics requirements. It warrants expertise in complex logistics processes as well as a comprehensive understanding of its quality assurance, legislative frame-work, transport and handling requirements. After having studied the logistics requirements of the pharmaceutical, healthcare industry and various perishable commodities, Menzies Aviation Bobba have devised a winning and unique combination of resources, which would ensure competitiveness, compliance and prompt service delivery. As a corollary, Menzies Aviation Bobba Cargo Terminal has opened up a dedicated Cold Zone onsite and adopted operational processes with permanent temperature monitoring which meets the requirements of WHO, IATA and GDP guidelines. Our Cold Zone has been assessed and certified as meeting the requirements of World Health Organization (WHO), Good Storage and Distribution Practices (GSDP). We are committed to ensure the highest level of integrity for pharmaceutical and healthcare products, throughout the supply chain. Cold Zone Details Controlled Room Temperature (15º to 25ºC) Pharmaceuticals, Perishable, Time & Temperature sensitive shipments require special attention to its handling. An increase in the quantum of regulation brings with it an increase in the demand for handling requirements of temperature-sensitive cargo. Menzies Aviation Bobba, with its dedicated Cold Zone, is well prepared to handle such demands, within the existing infrastructure of the Cargo terminal. The infrastructure of 8,509 Sq.ft offers an acceptance area of 2580 Sq.ft and a storage and buildup area of 5929 Sq.ft. Storage Area Airline Build up pallets stored Under controlled room temperatures (15º to 25 ºC) Refrigerated Cold room for Airline build up pallet (2º to 8º C) 20 ULD positions 02 ULD positions Menzies Aviation Bobba Bangalore Pvt. Ltd. Page 5

6 Operational Process A complete handling process is in place from acceptance to the release of cargo, from the warehouse. A comprehensive system on par with global standards has been deployed, which ensures no excursion in temperature while at our Cold Zone. Temperature control alarm notification Hooter & SMS system. An effective, safe, secure and functional operational environment is in place that guarantees consistent and sustainable quality. Menzies Aviation Bobba (Bangalore) Pvt. Ltd. Plot No. C-04L Kempegowda International Airport Devanahalli, Bangalore INDIA T: F: E: ceomabb@menziesbobba.com Menzies Aviation Bobba Bangalore Pvt. Ltd. Page 6