Extended Machine Contracts for Manufacturing Excellence

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1 Industry Services Extended Machine Contracts for Manufacturing Excellence Technology-based services for a greater competitive edge Minimum downtime and the optimum use of staff and resources are key to sustainable success in industry. Siemens provides the basis for greater productivity, flexibility, and efficiency with technology-based services throughout the lifecycle of an industrial plant reliably, globally, and around the clock. In-depth technology and product knowledge as well as industry expertise within Siemens global network of experts ensure a considerable competitive edge. The challenge: Increased machine productivity with minimized maintenance costs Maximum machine availability has the very highest priority. In order to guarantee efficient operation, it is equally important to minimize failure times as it is to ensure shortest possible downtimes and plannable maintenance intervals. At the same time, maintenance and repair costs should be transparent and calculable so as to optimize the costefficiency of a machine or system. Siemens Manufacturing Excellence provides services that are perfectly matched to all different requirements and contributes significantly to planning security, cost reduction and transparency, thereby increasing machine or system productivity. Answers for industry.

2 Customer Fault message Response time Clarification Bid/ confirmation Travel time Work duration Problem solved gelöst Fault Downtime without service contract Fault message Response time Clarification Travel time Work duration Problem solved Downtime with service contract Less downtime! Less downtime with a service contract up to 48 hours! educed machine downtime risk! with known maintenance budget! Optimized process with a service contract Individual services to secure machine availability Individual service contracts at a fixed price The Extended Machine Contracts package covers contractually agreed services which are individually tailored to all kinds of different project requirements, and specified as a flat rate in a service agreement. Siemens Industry Services thus offers customized solutions for machine and system maintenance and for reducing the risk of machine downtimes. Application area In these individually negotiated contracts, Siemens and the machine and system operator together assemble maintenance concepts from the following modules: preventive measures, repair, access to Siemens service personnel with defined response times, service intervals, and spare parts logistics/ management. Here, Siemens covers the cost risk by billing services at flat rates (contractual costs) with the object of providing efficient, customized maintenance support. The machine operator does not bear any risks, and can rely on high machine availability. Under the joint agreement Siemens ensures access to qualified service engineers for on-site troubleshooting and professional spare parts logistics. Your benefits: Individualized services at a fixed price The advantages of flat rate billing for services are: Security of planning, reduced costs and transparency of costs Higher productivity thanks to minimal downtimes Service packages tailored to requirements Supplementing and relieving the service personnel at the manufacturer or end user Access to the worldwide service structure of Siemens Product marketing new parts, replacement parts Product lifecycle Phase-out phase replacement parts, repairs, replacement process Machine lifecycle Siemens service concepts adapted to the machine lifecycle End customer (machine user) Machine manufacturer (OEM) / dealers / distributors End of lifecycle Support 2

3 Spare part Replacement Repair Supplementary Supply of spare parts Standard supply Immediate supply Emergency service 24 h / 365 d Parts are exchanged on a replacement basis Spare parts supply as standard, immediate or emergency service Return of the defective part Repairs performed Normal repair Fast repair Function repair Supplementary services Component upgrade service General overhaul > = 1 machine / system Check Return of diagnostics parts Extended spare parts availability The Lifecycle Check provides a comprehensive analysis of spare parts availability Lifecycle Check our standard for an optimized spare parts strategy Increased productivity intelligent spare parts management Siemens Industry Services provides comprehensive answers to questions about security and maintaining machine productivity, for example: Can the customer expect to be able to simply obtain a spare part or have a repair made? Do spare parts need to be stored on site? Can the stock of spare parts be reduced? Are there upgrade options? How long can machines and systems be kept in operation using spare parts, repair, replacement or upgrade? What do spares or upgrade parts cost? Overview of the services offered by Siemens Industry Services: Acquisition of all modules in your machine/system which have control or drive-relevance The acquired modules are analyzed with respect to their availability as spare/replacement or repair part. Information about estimated phase-out and discontinuation dates and possible follow-on types is collected and recorded in a report. Support for optimum spare parts strategy: Demand-based ordering of the Siemens spare parts service Optimization of customer s spare parts inventory (stock reduction) Buyback of spare parts that are no longer needed Punctual availability of upgrades Definition of follow-on solutions / general overhaul The benefit: Increased productivity and cost transparency The Siemens Lifecycle Check permanently increases the efficiency and cost-effectiveness of machines and systems. The advantages at a glance: Increased productivity because machine outages are rare Optimized spare parts supply keeps downtimes to a minimum Reduction in asset and warehousing costs Use of the Siemens spare parts service You only store selected spare parts on site Reduce stocks of superfluous parts Extension of the machine/system lifecycle Installation of suitable follow-on types 3

4 Health Check one-time inspection for SINUMERIK machine tools The all-inclusive package for machines and systems With the Health Check, Siemens Industry Services offers a service package comprising: Inspection Data back-up Maintenance Lifecycle Check The benefit: Increased productivity through services from Siemens Industry Services With an annual Health Check, Siemens increases the productivity of machines or systems through high availability and at the same time optimizes spare parts availability and ensures fast repair. Siemens is the expert for machine and system equipment and offers an all-inclusive package with the following services: Documentation of item numbers Checking spare parts availability Generation of a data backup Replacement of fans and buffer batteries Checking filters and operator control elements Recommendations for solutions An overview of the Health Check services from Siemens: Inspection Control components such as fans and operator control elements are checked in a defined way. The system operator receives a status report. Data back-up All the control and drive-relevant data for the machine is saved and transferred to the machine operator for professional and secure archiving. If data is lost, this data backup enables the machine to be recommissioned without delay. Maintenance Siemens performs defined maintenance work including inspection and data back-up for the CNC control and everything associated with it to increase the availability of machines (e.g. checking and replacing fans and batteries). The machine operator receives a maintenance report. Lifecycle Check Siemens documents the machine and system data and all of the control and drive-relevant modules on site. The spare parts analysis based on this shows the availability of spare parts. For critical or discontinued components, recommendations are given for replacement parts and solutions based on follow-on products. Service-relevant documentation is checked to ensure that it is available. The machine operator is provided with an analysis report. 4

5 Current range of contracts Machine lifecycle Machine manufacturer s liability for defects Replacement of material Liability for defects Extension of the period for replacement of material Staff incl. personnel services and travel costs Additional services RSC (Repair Service Contract) LSC (Local Service Contract) Customers Machine manufacturers & dealers Machine operators Customer-compliant applications Flexible and plannable tailored to individual requirements Efficient securing of machine availability with no cost risks Siemens Industry offers two contract variants, a Repair Service Contract and a Local Service Contract a real win-win situation for every machine! Repair Service Contract (RSC) After-sales service at flat rates Developed specifically for machine manufacturers and dealers, it offers after-sales service at the machine installation site at flat rate prices. End users protect themselves for a period of time of their choice against the labor and material replacement costs incurred when troubleshooting Siemens products after the second commissioning. The labor services cover: provision of service engineers fault diagnostics resolving the fault Local Service Contract (LSC) The modular preventive program This modular, customized service contract for machine users ensures the availability of machine tool and production systems and makes a crucial contribution to efficient production. The scope of the contract is matched to the individual service concept. Siemens also offers contractual services outside regular office hours: Availability of the Siemens Service up to 24 hours per day, 365 days per year Shorter response times: from the regular next day service down to four hours The terms of the contract can extend the warranty period to up to five years. For services outside the scope of the RSC, customers can utilize the regional support or purchase additional services. These include extended service periods, negotiated response times and preventive measures. 5

6 Benefits of the Repair Service Contract: Reduced downtimes and full cost control The advantages at a glance: Financial risks arising from liability for defects are covered in flat rate prices Faults are corrected at the machine installation site without requiring proof of defect from the machine tool manufacturer or dealer Stored product and end user information reduces downtimes at the machine operator Benefits of the Local Service Contract: The complete care package The advantages for machine or system operators: Machine availability is assured by reducing machine downtimes Plannable costs through negotiated service contract prices Demand-oriented services 6

7 An investment that pays off: negotiated services, individually tailored to your requirements Service availability Lifecycle Check Maintenance Troubleshooting Preventive maintenance Spare parts availability analysis Defined response time Spare parts service Spare parts replacement Work performed Maximum availability Risk reduction Cost security Thanks to optimized spare parts availability Thanks to preventive maintenance and data backup Thanks to fast service calls Thanks to agreed service standby times Thanks to guaranteed intervention times Price stability through fixed prices Costs can be planned An overview of our contractual services Service contract The complete care package for your machines Modular services perfectly matched to your machine s requirements A contract with Siemens Industry Services provides guaranteed service and spare parts availability, cost security and a high degree of machine productivity. Siemens not only ensures that important data is constantly backed up, but also makes certain that the machine or system inventory is kept up-to-date, and that spare parts availability can be planned. For the worst case scenario, Siemens will negotiate a rapid service deployment so as to minimize downtimes. The machine or system operator needs only to select the service package that fits their specific requirements. The benefit: Increased machine productivity Siemens Industry Services plays a key role in avoiding downtimes and increasing machine productivity with a modular service concept that is individually matched to the project requirements: Service availability Available round the clock. 24-hour help line, call back within 1/2 hour, on-site service at the latest after 6 hours Lifecycle Check Extension of the machine lifecycle through a spare parts analysis for an individual spare parts strategy Maintenance and inspection Regular inspection and preventive maintenance of the control components Troubleshooting Expert on-site service resolves faults quickly and efficiently Spare parts service Fast and flexible delivery and replacement with original spare parts The benefit: Increased machine availability though preventive maintenance The Siemens Service Contract is a true win-win situation for every machine or system. The advantages at a glance: Increased productivity thanks to less machine and system downtimes Reduced risks due to preventive maintenance Plannability and transparency of costs 7

8 For further information and support, please contact your local Siemens partner: siemens.com/services/partner The information in this data sheet contains general descriptions of the technical options and features available and may not always apply in individual cases or may be changed as a result of continuing product development. Performance features are binding only if expressly agreed upon by contract. All product designations may be trademarks or product names of Siemens AG or supplier companies whose use by third parties for their own purposes could violate the rights of the owners. Siemens AG Industry Sector Customer Services Division Motion Control Systems P.O. Box Erlangen Germany Learn more at: siemens.com/industry-services Order No. E10001-T480-A259-V Dispo No K No Printed in Germany TH DB Siemens AG 2013 siemens.com/sinumerik/manufacturing-excellence