ICT challenges in a greenfield hospital project May 2012

Transcription

1 Bringing service to life ICT challenges in a greenfield hospital project May 2012 Presented by Peter Nevin Technology & Systems Director Serco Fiona Stanley Hospital Project

2 Agenda Background Fiona Stanley Hospital Serco s Role ICT in the Hospital Project Methodology Challenges Lessons Learned Questions

3 About Me Director Technology and Systems Serco FSH Project Owner and Principal Nevin Consulting 18 years various CIO roles Public and Private Sector experience Local and Global roles 5 years Chair CIO Executive Council Board of Advisors

4 About Serco Serco Australia Wholly owned subsidiary of Serco plc UK More than 110,000 employees globally FTSE Top 100 Company Growing workforce of more than 9,000 employees across the Asia Pacific region Australia, New Zealand, Hong Kong and mainland China More than 20 years experience delivering essential services on behalf of its customers, which include: Federal Government & State Governments Corporate clients Tourists and rail passengers

5 Fiona Stanley Hospital This $2 billion hospital is the largest ever State Government building infrastructure project.

6 Fiona Stanley Hospital From April 2014, patients, visitors and staff will benefit from an exceptional hospital environment.

7 Scale of Fiona Stanley Hospital Situated on a 64 hectare site, 15 kms south of CBD 150,000 sqm of floor space (Forth Valley Royal Hospital is 95,000 sqm) 6,300 rooms 783 beds, including 140 rehabilitation beds State-of-the-art technology into every level of the hospital More than five hectares of natural bushland, parks, gardens and courtyards 3,600 car parking bays Bordered by St John of God Private Hospital, Murdoch University, Challenger Institute Two and a half times the size of Perth s current tallest building

8 Fiona Stanley Hospital Greenfield Site ADMINISTRATION REHABILITATION PATHOLOGY EDUCATION MAIN HOSPITAL CAR PARK CENTRAL PLANT CAR PARK MENTAL HEALTH

9 Fiona Stanley Hospital The main concourse running through the entire hospital site

10 Serco contract summary Contract signed between Serco Australia and WA Health to provide facilities - July year contract with two five year extension options Providing an innovative and technological solution with continuous improvement

11 People and organisation Serco services at Fiona Stanley Hospital Delivery of an integrated suite of patient centred services to deliver a digital hospital Design and delivery of services Integrated digital hospital Purchase and installation of equipment Principal s clinical and health service delivery

12 Serco services at Fiona Stanley Hospital Provide an intelligently integrated solution for a suite of patient centred services within an advanced digital environment Health Technology Sterilisation Hotel Services Estate Services Patient Technology & Systems Clinical Services (WA Health)

13 Serco services at Fiona Stanley Hospital Audio visual Child care Cleaning Electronic records management Energy and utilities External transport Grounds maintenance Health record management and clinical coding Help desk and communication Internal logistics Linen MES (Managed equipment service) Management and integration Patient catering Patient entertainment system Pest control Safety and incident management Scheduling and billing Sterilisation Supplies management Transition Vehicle and traffic management Waste management Human resources management ICT

14 Key subcontractor British Telecom Partnership with BT for ICT to support delivery of digital hospital 10 year contract - build and support infrastructure Provide ICT to support the delivery of other contract services such as patient entertainment and audio visual Install, integrate and support FM applications suite Run 24 hour ICT support service desk and provide ICT support for State

15 ICT

16 Creating a digital hospital Unified communications Real time location services Digital hospital Mobile and desktop computing Patient entertainment

17 Service excellence for the benefit of patients Advanced patient entertainment system Bedside access to clinical records for clinicians Equipment and resource tracking a first for WA Health Single patient record to improve safety, security and efficiency

18 Health Technology Sterilisation Hotel Services Estate Services Service Integration Methodology ICT Patient Flow, Staff & Clinical Flow, Asset Utilisation Application Integration

19 Project Methodology Complex - 50k lines Waterfall Methodology Single PMO Multiple Work Streams Management vs Governance Dependencies Tools

20 Project Management Challenges Mobilisation Personnel resources Logistics Tools High visibility Purchasing processes Many stakeholders Whole of solution view Multi-discipline coordination Outsourcing

21 Project Challenges No existing ICT function Specification in parallel to defining services Very complex physical environment Fixed date for go live Zero tolerance for slipped elements of the program Many, many parties supplying hardware and software Functionally deep ICT solution

22 Client Focus Many Clients WA Health Subcontractors South Metropolitan Area Health Health Information Network Clinicians Patients Serco service lines

23 Technology Challenges Program duration vs Technology development life cycle Leading edge technologies On-site location Building site to clinical environment Integration AGV through to clinical instrument tracking Access and identity cards Soft and firmware upgrades No existing environment

24 Project Director Lessons Role of the PMO Work breakdown structure is king Time vs Cost PM knowledge of project content Monitoring and rework

25 Key Leadership Skills Vision Client Focus Internal vs External Project Ownership Solution Knowledge Know the Business = CIO Skills

26 Bringing service to life Thank you and any questions?