Dropship Vendor. Packing and despatching guidelines. July 2016

Transcription

1 Dropship Vendor Packing and despatching guidelines July 2016

2 Contents Packing and Despatching Guidelines... 3 Gift Wrap Packing Standards... 5 Printing a Gift Message... 7 Packaging Size Guidelines... 9 Shipping Guidelines Dangerous Goods Guidelines Packing Slip Temando Label Ordering & Forecasting Myer Packaging... 14

3 Packing and Despatching Guidelines Introduction This section is a guide for Dropship suppliers regarding packing and despatching. What Suppliers need An appropriate sized box or satchel (Refer to section 2.3 for size guidelines) Wrapping paper or branded boxes (supplied by Myer) Packaging tape Bubble wrap Black marker Fragile stickers (supplied by Myer) Australia Post Heavy label stickers (supplied by Myer) Tissue paper Myer thank you card (supplied by Myer) Gift Message Card ((supplied by Myer) Packing Slip (to be printed) Step Action Instructions 1. Ensure product/s picked are correct, in pristine condition and complete for customer despatch. Complete the following: All item details match correctly to the fulfilment list. E.g. Size, color etc. Item/s are not damaged, marked or missing buttons etc. Safety seals on electrical appliance boxes are intact (where applicable). 2. Ensure all security tags, price tickets and hangers are removed. 3. Select appropriate sized box or satchel for packing Where price cannot be removed, it should be blacked out with black marker. If the customer has requested gift wrap, complete the process described in section 2.1 of this guide. merchandise.

4 Step Action Instructions 4. Pack merchandise into parcel Glass/fragile items should be wrapped in bubble wrap. If applicable, individual glasses should also have a piece of tissue paper around each glass. To avoid movement during transit use extra bubble to pack between fragile goods if required. Fragile items must have label affixed to outside of box. Insert the Myer thank you card into package. Add packing slip into parcel 5. Add greeting card (if applicable) If a greeting message has been requested, attach the greeting label to the Myer gift card and place the card into the package. Refer section Seal the parcel Ensure fragile / heavy / dangerous goods labels are affixed to outside of parcel, where applicable. Refer to section 2.5 for further details. Affix shipping label onto the parcel 7. Add parcel to manifest Prepare item for Australia Post / courier delivery

5 Gift Wrap Packing Standards Introduction An item is to be gift wrapped if the customer has requested gift wrap; this request will come through on the order sent by Myer to supplier. What Suppliers need Ribbon (supplied by Myer) White tissue paper Myer branded box (supplied by Myer) Sharp fabric scissors Myer wrapping paper (supplied by Myer) Step Instructions 1. Select an appropriate sized box for the gift; if no suitable sized box is available, please use Myer wrapping paper Fold 1-2 pieces of white tissue and line the box with the folded tissue paper Carefully place and arrange the gift in the box Fold the remaining tissue over the gift neatly to fully cover the gift Place the lid on the box Wrap the ribbon horizontally around the gift Tie the ribbon in a tight halfknot 2. Ensure that the ribbon is tight around the box and continue to tie a tight small bow in the centre front of the box

6 3. Using sharp fabric scissors cut the ends of the ribbons on sharp angles to minimise fraying. Ensure that both ribbon tails match in length and angle cut. 4. Select an appropriate event type slither tag (if applicable) 5. Thread event type slither tag onto the right hand ribbon tail with the message facing upward. Ensure that the slither tag sits close to the bow s knot. 6. Using sharp fabric scissors cut the ends of the ribbons on sharp angles to minimise fraying. Ensure that both ribbon tails match in length and angle cut. The bow should be small and tight. The 2 tails should not exceed 10cm or 100mm in length. Check that both the bow and the tag are centred to the gift. 7. Continue following the above Packing and Despatching Guidelines from step 4.

7 Printing a Gift Message Introduction An item will require a gift message if the customer has requested one in the order In addition to the above packing and despatching process, the following steps will be required for gift messages. What you need Gift Message Card Online shipment label 1. Print the label 2. Affix to the Myer Gift Message Card

8 3. Fold gift card in half. 4. Place the card into the package.

9 Packaging Size Guidelines Introduction This section outlines the suggested item types for packing in satchels and boxes. Satchels Mens, kids, youth and women s apparel Intimate Apparel Accessories Non boxed cosmetics General merchandise: plush toys, office and stationary, books Non-breakable home wares i.e. bed linen, napery and non-fragile kitchenware Boxes All fragile products i.e. glassware, fragrance, frames, millinery Any sharp items i.e. cutlery If the items packaging is at risk of being damaged in post Note: Multiple boxes are not to be sealed together to create a larger size box

10 Shipping Guidelines Under our Australia Post agreement, restrictions apply to the parcel size and weight for standard Australia Post delivery. This includes: Maximum length of 105cm Total cubic dimension cannot exceed 0.13m (this is approximately 0.5m x 0.5m x 0.5m) Maximum weight of 30kg Parcels weighing 16-30kg must have an Australia Post HEAVY label affixed

11 Dangerous Goods Guidelines Introduction Dangerous Goods are substances capable of causing harm to people and property because of their hazardous properties. For example, they may be corrosive, flammable or have other hazardous properties. Suppliers, in conjunction with Myer have a responsibility to ensure that for every chemical within the Myer product range, a current Australia compliant safety data sheet (SDS) provided and that goods classified as hazardous / dangerous are identified when being transported. The Australian Dangerous Goods Code (ADGC or ADG7) is issued by The Advisory Committee on Transport of Dangerous Goods. The document creates a significant level of standardisation for the transportation of dangerous goods in Australia. Packages with hazardous contents will need to display the below stickers. As per the user defined attribute within Retek (UDA), all other products listed as flammable liquid fall into Class 3, packaging 3 which permits up to 2 litres to be dispatched per consignment. The below sticker is acceptable for this circumstance.

12 Packing Slip Below is an example of the Myer packing slip to be issued with all Myer dropship orders.

13 Temando Label Below is an example of the Temando Label to be included on all Myer dropship orders.

14 Ordering & Forecasting Myer Packaging Myer aims to provide a seamless and consistent shopping experience for the customer. Therefore, Myer packaging material is required for all orders regardless of fulfilment location. This includes supplier Dropship arrangements. It is the supplier s responsibility to provide a three month forecast to Myer for packaging material. An introductory packaging material kit will be provided to each supplier site prior to go-live of Dropship. For ongoing ordering of Myer packaging material, suppliers will need to complete and submit the following: Myer Packaging Order Form Step Instructions 1. Forecasting - The supplier will need to provide a 3 month packaging forecast to their Myer representative monthly. - Myer will provide guidance to each supplier regarding what is considered low stock and when the stock level should be reordered. 2. Ordering - The supplier will complete the order from and it to your Myer representative - The packaging will be delivered to the supplier site.