Equipment Hire and Purchase

Transcription

1 Equipment Hire and Purchase Online Order System How to Process Your Equipment Orders Online

2 About Us VHHE/ALTER is a managed equipment service: Equipment rental and supply Equipment maintenance and cleaning Presently maintaining over 35,000 items across Victoria. Equipment supplier for Austin Health Includes an on-site retail outlet at the Repatriation Hospital. We are proud to be the equipment supplier for Eastern Health

3 Access to the order system is via our website: Click on the Eastern Health logo to proceed

4 From this page you can select from the following: Equipment Catalogue The password is : Eastern Online Help step-by-step how to complete the online order form. password is : Eastern Online Order Form Click here to continue to the Online Order System

5 Enter your login credentials and click Login to continue. Username: Eastern Password: Eastern Next, select the site from which this order will be placed. Click Continue to proceed

6 Next, select which department to which the order applies. Click Continue to proceed The hospital and department selections help you to determine which cost centre is applicable for billing purposes and which consignment locations are available.

7 The order form consists of two main sections: The Order Details section, & the Equipment Selection table.

8 Order Details Section First, select the applicable cost centre from the dropdown list Then, complete the clients details including their contact person or next of kin. Note that fields marked with an (*) are mandatory Now complete your contact details. Selecting a contact preference will allow our staff to contact you by your preferred method. If equipment is taken from consignment, please select a consignment location. Note the comments box is used to communicate order specific details or requirements. For example: Please adjust chair height to 55cm Notes form a valuable part of the communication process. An alternate delivery address can be entered if the client is not at their listed residential address.

9 Equipment Selection Table Equipment selection is specific to the department selected at the beginning of the form process You can select equipment for either hire or purchase based on the requirement. The equipment quantity can be selected if multiple items are required. The equipment asset number must be entered if equipment is taken from a consignment location. This process ensures up-to-date and accurate stock levels are maintained at all times.

10 Once completed, select the Next button at the top of the form. A new page will open allowing you to review your order details and equipment selected. Changes? Select Back to return to the order page. Confirmed? Select Send Order Request A receipt confirmation screen will appear, while a copy is sent to the address provided From your PDF print a copy

11 Product Catalogue Our full equipment catalogue is available online. The catalogue outlines all tendered items along with some additional items available for private hire and/or purchase. Contact: Hire, Sale & Service

12 Equipment Support After Hours Equipment Support: Hour 7 Day Support National 24/7 HelpDesk Field Service Engineers Available 24/7 This contact information is also located on relevant Hire equipment:

13 DVA Partners VHHE/ALTER are partners with two major DVA supply contractors. We are able to process DVA RAP forms. We undertake hand rail installations, custom banister rails, hand held shower installations and repairs. A printable version of the DVA RAP form is available on our website under the DVA Allianz button. No password required You can fax your completed form to Fax: (03) We are also able to supply TAC / WorkCover through our partners.

14 Question Time If you have any questions, queries or concerns about the order process or other general query please let us know Contact: