Scanjet After Sales and Service - One port of Call

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1 Scanjet After Sales and Service - One port of Call

2 Scanjet After Sales and Service One Port of Call ITAMA (Intelligent Tank Management) Services With our experience and knowledge on tank equipment we can ensure the safety of the cargo and add value on services, since we can service multiple products and systems in one service call. If we for an example do service on Tank Level Gauging you can always ask for a status report of i.e. P/V valves and or Tank cleaning machines, ODME, VECS etc. Benefits: Scanjet has more than 50 years experience. One supplier with the know-how of all products in the cargo/ tank hold. Broader service know-how Global supplier Operation safety Dry-docking synergies, one team can service multiple range of equipment Scope of supply that we service: Fixed & Portable tank cleaning machines Gas freeing fans Pressure Vacuum Valves (P/V Valves) Tank level gauging (TLG) Tank Management Vapor emission control system (VECS) Independent High Level Overfill Alarm (IHLOA) Undisrupted Power Supply (UPS) Oil Discharge Monitoring Equipment (ODME) Service & Calibration Service frame agreements & rental services Rental of equipment with service agreements Annual services and health checks World-wide service with local presence Scanjet Service & After Sales department has, during the years, developed its capabilities to world-wide track and service approximately Scanjet equipped vessels. Based on experience and customers need, we can offer different types of services: Dry-docking services/ support Pre-docking inspections Status and health checks Genuine spare parts Re-fits of components & systems Training and education Scanjet focuses on giving the ship-owner best possible support and service during the vessel s lifetime, with rapid and professional follow-ups on spares and service requests. Our world-wide service capabilities are strengthened by the additional inhouse service engineers, that can maintain all Scanjet ITAMA Sailing vessels with Scanjet equipment onboard equipment, for example: a service attendance that starts in Singapore can be finished by one of our other service hubs in Rotterdam. Our new Scanjet Register System (SRS) allows us to share service reports and knowhow in real time between our service hubs. 2

3 Save money and maximize operational up time The best way to minimize the risk of operational down time is through preventive maintenance. Planned maintenance, gives the opportunity to prevent a fault before it occurs, saving not only man hours but also maximizing operational uptime and avoiding cost due to loss of operation. Make sure you use our Service Record Books for track of service and best practices. Training of crew and updating the vessels (PMS) Planned Maintenance System is always a good investment. Dry-Docking Support Scanjet Service directly manages major refits across the world on a regular basis. Service Managers/Engineers are deployed both domestically and internationally, often at short notice, on a dry-docking project basis to oversee major overhauls & repairs as well as larger replacements and refits. As manufacturer, we have the inhouse service expertise in troubleshooting reported issues, minimizing the use of spares and service time. In addition, both the work and spares are covered by warranty. Pre Service inspection Service on demand when and where you need us Pre-Service inspection: To make sure we have the full status and overview of what shall be served and that we have all spares and Issues known before the Service/ Overhaul/ System check-up. This ensures: Professional service people onboard Correct quantity of spares that will be used on site when the service starts That the scope is known No surprises during service Applicable to all Scanjet scope of supply 3

4 Pre Dry Dock Service (TLG) Dry Docking is the best opportunity to service a system as the tanks will be empty and vented, giving us access to all the monitoring points. The pre- dry docking service is meant to assess the overall system status, in order to prepare for the upcoming dry docking with the correct spares, sensors, electronics and software updates. During the pre-dd service, the following points are being checked onboard: Alarm list all open alarms Crew reported specific pending issues Control of software Control of JB and system cabinets 3rd party systems connected to Scanjet equipment (ex: air supply, AMS, etc.) Benefits: Estimate of the work & spares budget A full status report of the system Minimal usage of spares and components needed on dry docking Minimal time wasted on dry docking due to pre-service report Spares and replacement parts are onsite when dry dock starts 4

5 Dry Dock General Dry-docking services and overhaul is very cost effective, this is almost the only time we can have access to all tanks and areas onboard and work in a safe and secure way. If any cables and or sensors junction boxes needs to be inspected worked upon this is the only time we can do this in a good, safe and secure way. Dry dock support Tank Cleaning machines, Portable and P/V Valves Our commitment to support during dry-docking and our expertise in our own equipment and specific knowledge areas makes us: Cost competitive we service faster and more accurate than any yard or crew. Dependable will give 1-year Scanjet warranty(¹) on parts and work that has been made and tested according to Scanjet standard. Orderly we keep service record book up to date with proof of original maker service and parts. Consultative after service you will receive full service report with status and proposed service intervals for future continuous use of the machines. Reassuring we take care of all Scanjet products when it comes to dry-docking, which will give you peace of mind. The above factors will result in: Compliance in accordance with regulations resulting in passage during vetting inspection after dry dock. Increased operational readiness to take cargo. Minimal breakdown of Scanjet equipment and maximized operation up time. Less chance of contaminating the load. 5

6 Dry Dock Support Tank Level Gauging Dry dock support Tank Level Gauging (TLG): Our commitment to support during dry-docking and with the expertise for our equipment and specific knowledge areas we can offer: Dry Dock Services (TLG): At even keel and with all tanks being empty and vented the following can be perform and check: Trim & List inclinometers zero-set Replacement of damaged sensors Check of all junction boxes for water ingress and damages, rust etc. Pressure adjust the pressure sensors (countering the aging effect and bringing up the accuracy) Radars checking and calibration Software updates Ullage adjustments compared to UTI Benefits: A full status report of the system after completion Possible future damages can be avoided Full overview of the whole system and better accuracy Minimal usage of spares and components needed due to pre-service report Minimal time due to pre-service report To be compliant and pass vetting inspections after dry dock services Increase operational readiness to take cargo 6

7 Scanjet Refit Programmes Refit programs: Our unique knowledge and vast program of product and services makes us, very competitive and cost reducing when it comes to re-fits or rentals. Cost competitive life cycle cost Leave 1-year Scanjet warranty(¹) on parts and work Scope P/V Tank cleaning equipment Tank monitoring system & Loading computer Shifting and upgrading During operation During dry-dock Scanjet service and spare part warranty(¹) We will give 1-year warranty on spares and work that has been made and tested according to Scanjet standard during a planned service and or dry docking. This require that we do the job and fill in the Service record book and this must be done by a certified Scanjet Service engineer. 7

8 Scanjet Product Range Electropneumatic gauging Oil discharge monitoring & control system (ODME) Tank pressure Line pressure Pump pressure Sensor with enclosure Uninterruptible power supply (UPS) Draft gauging FO / DO / FW tanks Temperature compensated hydrostatic pressure sensor Microwave radar level gauging Electric pressure sensors 8

9 Tank cleaning Inert Gas System NEW Portable tank cleaning Gas freeing fan Air driven Anti-pirate water cannon Vapor emission control SCANVENT P/V Valves Temperature element Independent overfill alarms 9

10 Training offers in Scanjet Academy TM Scanjet Training and Education Scanjet has been training crew and ship management representatives for almost a decade now. Everything from service and superintendent seminars to hands-on onboard the vessel. With our unique knowledge accumulated over several decades we can offer anything from general to custom oriented training sessions and programmes. Normally it s one day per system or according to quotation. Crew Training This practical hands-on service will familiarize your crew with function and operation of our Tank management system. Normally conducted just prior to delivery of a newbuild, this service is also available when crews are changed or just need a refresher course. System Familiarization Get to know how our system works and how it is controlled, what the rules and regulations are governing Tank Management. This service is targeted at your new build site team and those in your organization who need to know a little more about Tank management systems and its components. System Operator Basic If you need a comprehensive understanding of the function and operation of our system and the regulations governing Tank level management then this service is for you. This course will include simple troubleshooting and ensure operational efficiency. System Operator Advanced This high-level course will give you in-depth knowledge of our system and the issues around Tank Management. You will know how to operate the system, find faults, troubleshoot problems and preserve and maintain the equipment in optimal condition. Scanjet Webinars This webinar will give you in-depth knowledge of the system or product of your choosing, the benefits are that no one has to travel and it requires little lost time preparing and planning. This requires a stable and decent connection to internet. This type is excellent for training in smaller groups. Ask for quotation and options we are very adaptable on webinars. Scanjet Seminars This seminar will give you in-depth knowledge of our systems and the issues around Tank Management. This is a popular seminar at superintendent and technical yearly meetings. You will know what we deliver best practice to install, and the benefits of a fully integrated Scanjet Systems. Covers full scope of Scanjet equipment or the scope you want to discuss. Scanjet Start-up This include start-up of the scope of supply, and training on-site. Ideal is groups of less than ten persons. This is for safety reasons and to be sure that the relevant training is done. 10

11 Spare parts and requests for spares Spare parts Readily available service kits including all necessary parts to perform a correct overhaul. Pro-long the equipment s lifecycle with original spare parts and lower your operating costs. Spare parts are ready to be shipped out within 1 days notice. Price requests are answered within 24 hours. Portable tank cleaning, hoses and venting fans Scanjet portable tank cleaning machines and high-performance gas freeing fans are available in various options to suit your specific needs and requirements. Focus is on operating in a user friendly, safe and secure way. A key point in the design of all our products. P/V valves & re-fit s With our wide range of P/V valves and options a suitable solution is always close by. All in accordance with: IMO/MSC/Circ. 677/1009 ISO15364 Available as for rent or purchase, whichever suits you best. Spare parts and upgrades for PresVac Scanjet can supply almost any spare part for your HS-ISO valve and supervise in-situ overhauls and calibrations. Our staff have years of experience in repair and overhauls. Spare parts are available for all valves produced after Tank level gauging As OEM all Scanjet provided spares are as per original installation or official replacements, insuring the system EX and Class approvals are not jeopardized. All spares are tested prior to being dispatched, assuring compatibility and no system downtime. Replacement instructions and support is provided remotely, in case the spares will be replaced by the crew. During the RfQ phase, troubleshooting is run together with the crew, making sure the correct spares are purchased. Tool kits Scanjet customized tool kits guarantee that you have all the tools you need to perform correct maintenance. Specially developed for Scanjet products. Service kits Original Spares TCM: Our commitment to continuous improvement allows us to supply parts with improved features over time, thus enhancing the performance of the equipment. Our spare parts are at the heart of innovative new hydraulics, mechanical designs and retrofits that extend equipment life and optimizes maintenance efficiency. All our kits come with easy to follow instructions on how to perform maintenance correctly. The instructions are printed on sea-chart paper to withstand the service out on open deck. 11

12 Scanjet Our business mission continues to centre on direct co-operation between the customers and Scanjet. This concept, together with the specialised fabrication in our own workshops using the latest production technology, ensures our customers of an operator friendly and highly qualitative range of products. Head office Branch office Representative Scanjet is a leading global supplier of tank cleaning equipment and solutions for any marine and offshore application. Through an extensive sales and service network, 24 hour service support is available around the world. To learn more, visit Scanjet Marine AB P.O. Box 9316 SE Göteborg Sweden Telephone Telefax Web aftersales@scanjet.se service@scanjet.se 12