Road Transport. Information Guide

Transcription

1 Road Transport Information Guide

2 VOPAK TERMINAL TTR Torontostraat KN Botlek Rotterdam Harbour no Rotterdam Netherlands Logistics T: E: Customer service representatives T: F: E: W: Slot booking VOPAK TERMINAL BOTLEK Welplaatweg KS Botlek Rotterdam Harbour no Netherlands Logistics T: E: Customer service representatives T: F: E: W: Slot booking VOPAK TERMINAL CHEMIEHAVEN Chemiestraat KB Botlek Rotterdam Harbour no Rotterdam Netherlands Logistics T: E: Customer service representatives T: F: E: W: Slot booking VOPAK TERMINAL LINKERO- EVER Haandorpweg B 9130 Kallo Harbour no Belgium Customer service representatives T : /55/56 F : E : vtl.custserv@vopak.com First Come First Served VOPAK TERMINAL EUROTANK Industrieweg 16 B 2030 Antwerp Harbour no. 399 Belgium Customer service representatives T : /38/39/40 F : E : vte.custserv@vopak.com First Come First Served

3 VOPAK TERMINAL VLAARDINGEN Kon. Wilhelminahaven ZOZ KH Vlaardingen Harbour no. 625 Netherlands Truck planning T : Customer service representatives T : / 611 / 612 / 614 / 732 / 782 F : E : am.vlaardingen@vopak.com Slot booking VOPAK TERMINAL ACS Scheldelaan 410 B 2040 Antwerpen Harbour no Belgium Customer service representatives T : /14/05 F : E : vta.custserv@vopak.com First Come First Served Terminal Overview

4 Marc van den Broeck Managing Director NV Trafuco We have read the Vopak Road Handling Guide with attention and interest. It may be unusual for the intended audience to write the foreword for a guide like this, but in this case it makes a great deal of sense. The relationship between the terminal and the carrier, and clearly defined agreements between the two parties, are very important. Vopak s ultimate goal, and ours, is to load and unload cargo as quickly as possible. Our clients are entitled to high-quality service from both the terminal and the carrier. We are also deeply committed to human and environmental safety. In this Carriers Guide, Vopak describes the way in which the company safeguards its objective of rapid and correct interaction. Naturally, the Guide covers the situation in effect today, and as such we assume it will be updated to reflect any adjustments and changes to the situation. We congratulate Vopak on this initiative! 4 Vopak Road Handling

5 Jan Bert Schutrops Division President Vopak Netherlands Connect with carriers Vopak is the world s leading independent tank storage operator. It is our ambition to excel in a strongly rooted culture of safety, flawless execution and operational excellence. We aim to deliver our customers excellent service in a sustainable way. We cannot do this on our own. In order to deliver the best service to our joint customers we like to work together with you. One way of doing so is to be transparent on our working practices and keep you and your drivers connected with us. This booklet provides you hopefully with easily accessible and clear information on our operational and safety standards. I hope it will help you with safe and efficient truck handling at our Rotterdam, Vlaardingen and Antwerp terminals. Please contact us if you need more information or like to discuss whatever subject to improve our service. Good luck! Vopak Road Handling 5

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7 Content 08 Safety 14 Scheduling Driver & Truck Driver Security Driver & Truck Arrival Terminal Fill in request form To weighbridge Driver Operator Operator Operator Driver Receive Vopak Work Order Load / Discharge Hand over Vopak work order Driver & Truck Driver & Truck Driver Logistics 16 From Arrival to Departure 18 Handling Request Form 22 Equipment 26 Legislation 27 Third parties 28 Behaviour 30 Vopak Terminal information Vopak Road Handling 7

8 Safety 8 Vopak Road Handling

9 Basic safety rules There are a few basic safety rules that are important to follow. First of all, onsite motorized vehicles, including forklifts, should only be operated if: The vehicle is appropriate for the purpose and has been inspected and confirmed to be in safe working order. Seat belts are present and worn by all occupants and other appropriate safety devices are used as intended. Loads are secured and do not exceed design specifications. The local road safety regulations are fully complied with. Moreover, drivers must be fully trained, qualified and medically fit to drive and operate their vehicle. Drivers are allowed to enter Vopak Terminals if they: Are able to understand and speak one of the three official ADR languages (English, French and German) or the local language (Dutch). have successfully completed the Vopak Port Instruction Training (PIT Light version for tanker drivers), see the next page; Are wearing the minimum required personal protection equipment, see next page. It is important for drivers to follow all the safety instructions of Vopak employees at all times. The use of mobile phones is restricted to inside of the office building(s) at Vopak terminals. Smoking is not allowed at Vopak Terminals, except for clear indicated dedicated zones. Safety induction Drivers who have passed the Vopak Port Instruction Training (version PIT light for tank truck drivers) will have access for two years, after which the training must be repeated. This Port Instruction Training is available in Dutch and the three official ADR languages (English, French and German). The Port Instruction Training brings safety to the drivers attention. The Port Instruction Training is also an objective measurement of the language skills the driver needs to have for basic communication between our staff and the driver. The figure on page 10 provides an explanation of the process followed with the Port Instruction Training. This picture represents the desired process. Safety badge After registration in the system, the driver will receive a safety badge and the Vopak safety rules flyer with the terminal safety regulations that apply at the terminal. These terminal safety regulations provide instructions for: The general code of conduct at the terminal (what is allowed, what is not allowed). Traffic rules (for road traffic). Vopak Road Handling 9

10 Not allowed at terminal Valid PIT Light Arrival at terminal Inspection Inspection Allowed access to the terminal and receive a Vopak information booklet Not blacklisted? PIT Light (training) Inspection PIT Light (exam) Inspection Passed PIT Light (retake) Not passed? Do not allow access to the site on this day Inspection Passed at least 1 day later PIT Light (2nd retake) Not passed? No access to any Vopak terminal for 2 months Inspection Passed Example safety Induction process 10 Vopak Road Handling

11 Firma Company Contactpersoon Contact Kenteken Car registration Datum Date Aankomst Time in OP DE TERMINAL ON THE TERMINAL RESPECTEER ONZE VEILIGHEIDSVOORSCHRIFTEN: THANK YOU FOR FOLLOWING OUR SAFETY REGULATIONS: Handtekening contactpersoon:... Einde onderhoud:... Wear the badge visibly & please hand your pass in to reception on leaving VTE alarmsirenes VTE S.O.S. begin alarm invacuatie evacuatie einde alarm 230 VOLG INSTRUCTIES TERMINALPERSONEEL FOLLOW INSTRUCTIONS FROM THE TERMINAL PERSONNEL Example safety badge Vopak Road Handling 11

12 The use of Personal Protective Equipment (PPE). What to do in case of an alarm. How to report incidents and near misses. The figure on page 11 shows an example of a safety regulations pass. Personal Protective Equipment The following personal protective equipment (PPE) is required at minimum at the terminal: safety helmet, safety glasses, safety shoes and an overall (anti-static, fire retardant) for Botlek, TTR and Chemiehaven. The driver is responsible for providing the required PPEs. There is a tolerance zone (where no PPEs are required, within the blue at Botlek, TTR and Chemiehaven) at each terminal near the traffic department, to allow drivers to get into and out of their trucks comfortably when retrieving the required documents after loading. Signs using the following pictographs indicate the operational zone, which is also clearly marked on the ground. required, a product information card can be provided by the terminals at any time. Within the operational area (marked with a yellow line at Botlek, TTR and Chemiehaven) of the terminal, people are obliged to use at least the standard personal protective equipment (PPE). Standard PPE is taken to mean: Helmet; Safety glasses; Safety shoes; Gloves, when so required for the work; Protective clothing with anti-static properties (EN 1149) and at least limited flame spread properties (EN 533/ NEN14116); Overall (anti-static, fire retardant) for Vopak Terminal Botlek, Chemiehaven and TTR; At Vopak Terminal Vlaardingen, protective clothing without anti-static properties and limited flame spread properties suffices; At the terminal, additional requirements For certain dangerous goods products, full-protection chemical safety suits are required in addition to the standard PPEs. When a driver receives the loading documents, a product information sheet is attached that indicates the required PPEs for loading that particular product. Please note that the safety measures at our terminals may be more stringent than prescribed by the ADR legislation. If 12 Vopak Road Handling

13 with regard to visibility may apply. n Safety sign overview A safety helmet is compulsory onsite and at jetties, building sites and loading bays. Safety glasses are compulsory onsite and at jetties, building sites and loading bays. An overall is compulsory onsite and at jetties, building sites and loading bays. Safety shoes are compulsory onsite and at jetties, building sites and loading bays. Safety gloves are compulsory onsite and at jetties, building sites and loading bays. The maximum speed limit onsite. Safety belts are compulsory onsite. The safety barrier must be in place on top of the vehicle. When working on top of the tankcar / container the safety railing must be raised. At Botlek, TTR and Chemiehaven it is not allowed to work on top of a vehicle without terminal fall protection in place. High visibility clothing are compulsory onsite and at jetties, building sites and loading bays. Mobile phones are not allowed. Access is not allowed without permission or when accompanied. Indicates an assembly point. When the alarm signal sounds, gather at the assembly point. Vopak Road Handling 13

14 Scheduling 14 Vopak Road Handling

15 BOTLEK, TTR, CHEMIEHAVEN SCHEDULING The Scheduling department can be reached from 08:00 until 16:00 for questions or assistance with booking in SBS. If a slot is no longer available on a desired day or if a slot is only available a few days later, contact the Scheduling department at or at distribution.vrb.nl@vopak.com. Terminal Scheduling How? ACS First Come First Served (FCFS) No planning Eurotank First Come First Served (FCFS) No planning Linkeroever First Come First Served (FCFS) No planning Botlek Slot booking via Internet Chemiehaven Slot booking via Internet TTR Slot booking via Internet Vlaardingen Slot booking via telephone VRB Scheduling In general there are two different types of truck planning. FCFS: First Come First Served is a service policy whereby the requests for carrier loading are handled in the order in which they arrive at the terminal, without other biases or preferences. Slot booking: time-slot booking is a service policy whereby carriers are required to book a pre-specified time slot for loading or discharging in advance. Carriers are free to pick any available slot. The terminals in Belgium make use of the FCFS process, whereas the terminals in the Netherlands make use of the slot booking process. The choice of process type is primarily based on customer and carrier preferences and terminal layout. n Vopak Road Handling 15

16 Arrival to Departure Driver & Truck Driver Safety device Driver & Truck Arrival at terminal Fill in request form To weighbridge Driver Operator Operator Operator Driver Hand over Vopak work order Receive Vopak Work Order Load / Discharge Driver & Truck Driver & Truck Driver Logistics Weigh Vehicle To parking lot Walk to logistics 16 Vopak Road Handling

17 Driver & Truck Driver & Truck Driver Logistics Weigh Vehicle To parking lot Walk to logistics Driver & Truck Driver Driver Logistics To the loading station Prepare the trcuk Back to truck with Vopak work order Prepare a Vopak work order Logistics Driver Receive final documents Driver ready to leave Truck example Handling process Vopak Road Handling 17

18 Handling Request Form 18 Vopak Road Handling

19 Top of the form Operation Indicate which operation: loading/unloading Order information Product Order nr. Quantity Planned Slot Driver Haulage company ADR Product denomination or product code given by the principal and known to the terminal (Un)loading reference, given by the principal and known to the terminal Quantity given by the principal with corresponding Unit Of Measurement Assigned time slot (if applicable) Name of the driver Name of the Haulage company Indicate whether the product is ADR-classified Customs Destination Border crossings Office destination Destination given by the principal or origin as listed in the delivery papers Only applicable for destinations outside the EC Only applicable for destinations outside the EC or transit material Vehicle nationality of the transport By train Indicate whether the transport (or a route section) is via rail (check the maximum allowed weight) By ship Indicate whether the transport (or a route section) is traveling via sea (check the maximum allowed weight and conformity with IMDG) Identification Max gross weight Empty weight Truck registration ADR tank code Truck type Trailer registration Chassis no. Tank type Tank-container number ADR Tank code Depends on the countries to be traveled through Weight upon arrival (before loading) a T-code must be completed for containers that go by sea Only applicable for ADR Only applicable for ADR Only applicable for containers Only applicable for ADR/IMDG Vopak Road Handling 19

20 Important points of attention There are some points of attention that are important for drivers arriving at Vopak terminals: Use chemical names instead of brand names on cleaning certificates. The compartments must have been cleaned are clearly marked. Use only cleaning certificates in English, German, French or Dutch. Cleaning certificates must not be older than 10 working days for containers and must not be older than 5 working days for tanker trucks. All tank trucks and tank containers need to be clean and dry unless the customer has given written approval for the previous cargo. Vacuum pressure testing for tanker trucks must not be older than 5 working days and for containers must not be older than 10 working days, counted from the date after cleaning as staed on the cleaning certificate. People under the age of eighteen, pets and family are not allowed to enter the terminal. On the entry form, the driver fills out the truck s compartment sizes to be used. The stated capacities will be used to calculate the maximum quantities that 20 Vopak Road Handling

21 Operational information Compartments Capacity 100% Baffle plates Previous cargo Other cargo on board Flushed with nitrogen Cleaned and dry Bottom valves closed? Vacuum test certificate Current temperature Mark the compartments to be loaded/unloaded with an X Only for loadings: enter the total capacity per compartment Only for ADR loadings: state whether the compartment is equipped with baffle plates Name of previous cargo in the compartment Indicate whether there is other cargo already on board upon arrival If flushed with nitrogen, mark yes If compartments are clean and dry, mark yes If the bottom valves are closed, mark yes If certificate is available, mark yes The temperature within the compartments Statement and signature Date Note the current date Signature Signature of the driver confirming he or she agrees with the statement can be loaded in each compartment. At the loading dock, the operator compares the work instruction with the capacities indicated on the truck and checks off a checklist. If the compartment sizes do not correspond with the capacities on the work instruction, the truck will not be loaded and will be sent back to the traffic department for recalculations, thus increasing the truck turnaround time. We would like to emphasize that it is very important drivers know the equipment they are using. For ADR products, it is important to know whether there are baffle plates in the truck/container because the minimum or maximum weight to be loaded may depend on it. ADR products should be loaded to more than 80% or less than 20% of the compartment s gross capacity (if the compartment volume is greater than 7,500 litres), unless baffle plates are present, which do not require a specific fill percentage. If this key information is unknown, the truck turnaround time will increase. n Vopak Road Handling 21

22 Equipment 22 Vopak Road Handling

23 Manhole requirements for top-loading For trucks that are loaded via top-loading, a minimum manhole diameter is required for safety reasons. All loading arms contain a liquiphant to make sure loading stops immediately when compartments have reached the maximum fill percentage. If the loading arm cannot be lowered far enough into the manhole, the liquiphant may not be completely inside the truck, thereby losing its purpose. Though the operator checks whether the compartment capacity corresponds with the capacity the driver has filled out on his entry form, the liquiphant is considered as safety-critical equipment for truck loading. This places some requirements on the size of the manholes: The diameter of the manhole should be at least 450 mm. Inside the tank, there may be no obstacles, such as baffle plates underneath the manhole. The raised edge of the manhole should be less than 100 mm high. Around the manhole, there should be a free area of at least 650 mm. Free area Min. ø 650 mm Max. 100 mm Cone of loading arm Min. ø 450mm Tank compartment No obstacles in area under the manhole Vopak Road Handling 23

24 Single-compartment trucks are safer and more efficient Where possible, single-compartment trucks should be used. The turnaround time for single-compartment trucks is shorter for the following reasons. The order process: calculating the maximum fill quantities takes less time for single-compartment trucks. The loading process: only one manhole has to be opened by the driver and the loading arm does not have to be replaced after filling every compartment separately. The potential deviation between the nominal and loaded quantities is lower for single-compartment trucks. The even spread of product in single-compartment trucks: in multiplecompartment trucks, the loading sequence must be monitored in order to balance the truck. The need for fewer manipulations reduces the potential risk of accidents/ incidents. Maximum number of compartments Trucks with more than four compartments will be refused due to the reach of the loading arms and the range of the fall protection device. Compartment temperature before loading The maximum temperature of a compartment before loading depends on the product to be loaded. Drivers will be informed onsite of the maximum temperature (maximum 30 degrees for Botlek, TTR and Chemiehaven terminals). Compartments with a higher temperature than the local maximum temperature (which is often less than 40º C) will be rejected for loading. Fall protection Containers and trucks must be equipped with a handrail. There are mobile fall protection stairs available for use at the terminal, but these stairs cannot reach all areas of the terminals. As a result, the use of handrails is compulsory. A handrail is not permitted within the terminal permiters at Botlek, TTR and Chemiehaven terminals. The container may only be approached from the top if a 360 degree fall protection is correctly in place. Chassis A chassis with space behind the container has to be sufficiently covered with a plate or grid construction due to the risk of tripping and problems handling the hoses. Handling flexibags The handling of flexibags must be agreed upon with the terminal well in advance. In order to handle flexibags safely, the following conditions must at least be met: The chassis at the back of the container needs to be long enough and covered, so that it can be used to safely make the required connections/ manipulations. 24 Vopak Road Handling

25 It must be possible to connect the hose to the bag without entering the container. Driver (+ extra help) must monitor this operation. point must be available on the container. This grounding point is an official grounding point that is identified as such by a sticker (as shown above). n Grounding Grounding ensures that all exposed conductive surfaces are at the same electrical potential as the surface of the earth. Connection of the grounding cable is mandatory. The driver connects and disconnects the grounding cable (official grounding point and indicated by a sticker; see also the photo above) to/from the metal connection point on the truck and the operator checks whether the connection has been made properly ( green light ). For containers, a grounding Vopak Road Handling 25

26 Legislation ADR maximum degree of filling The maximum quantity of product to be loaded is calculated per compartment, based on the ADR rules, and may differ from the requested quantity. It is the responsibility of the carrier to present suitable equipment that meets both customer order and ADR requirements. If the equipment does not fulfil these requirements, the vehicle may be rejected by the terminal. Maximum weight Depending on the countries to be travelled through, the maximum allowed weight may differ. The rule our terminals follow is that the lowest maximum allowed weight will apply to the loading operation. During preparation of the work instruction for loading, the traffic coordinator will check the total expected weight versus the applicable maximum allowed weight. If this maximum weight risks being exceeded when loading the requested quantity, the quantity to be loaded will be adjusted. n 26 Vopak Road Handling

27 Third parties Surveyor Depending on the customer s instructions, the (un)loading process has to be supervised by a surveyor. The activities of the surveyor may be performed before and/or after (un)loading (e.g., inspection, sampling and analysis and so forth). If applicable, the driver will be informed by the traffic coordinator upon receipt of the work instruction for (un)loading. Customs Depending on the customs status of the product(s) delivered or to be dispatched, it is possible that customs or excise authorities must be notified of the vehicle s arrival or departure, before actual (un)loading takes place. The authorities may have to formally witness and approve the (un)loading, possibly after a physical check of the documents and/or the product itself. This customs process might increase the truck turnaround time significantly. n Vopak Road Handling 27

28 Behaviour 28 Vopak Road Handling

29 In general we expect that all third parties (drivers, contractors and surveyors) will respect the terminal regulations during their stay at the terminal, including the proper use and housekeeping of the sanitary installations for public use. We would like to ask all carriers to observe these regulations when entering our terminals: Wear proper PPE as prescribed. Use terminal equipment only when authorized. Do not use electrical apparatus in the operational zone without a proper permit (e.g., mobile phone, camera and so forth). Do not use electrical apparatus outside the operational zone without a proper permit. Do not smoke or create a flame. Do not stay near the vehicle during operational handling, unless instructed otherwise. Always follow instructions given by Vopak personnel. Leave the key in the ignition lock, while (un) loading the vehicle. Always use proper fall protection when working at heights. Do not enter the terminal in an intoxicated condition (drugs & alcohol). Respect the terminal traffic regulations (e.g., speed limit). Do not perform cold work or hot work without a permit. It is forbidden to enter confined spaces, unless the situation demands this and an appropriate and complete risk analysis has been completed in advance with a team of terminal specialists. If the above regulations are not followed, Vopak Management will determine a sanction based on the nature of the violation and the person s history of violations. For minor violations, the first sanction is a warning. After a severe violation and/or recurring violations, temporary blacklisting, from three weeks up to permanently, will be considered. n Vopak Road Handling 29

30 Vopak terminal information 30 Vopak Road Handling

31 Vopak Terminal ACS Vopak Road Handling 31

32 R2 A12 R2 A12 A1 Antwerpen Vopak Terminal ACS Address Scheldelaan 410 B 2040 Antwerpen Harbour no Belgium Contact Customer service representatives T : /14/05 F : E : vta.custserv@vopak.com 32 Vopak Road Handling

33 Hours of operation Monday through Friday: 08h00 15h30 (check-in). All service fees apply to operations during normal working hours, i.e., from 08 h00 to 17h00. All operations outside these hours are subject to overtime fees. Legal holidays and their compensation days are treated as Sundays Requests for overtime should be submitted before 15h00 by phone and confirmed by or fax by the company that will be paying the overtime. This or fax should contain all the information required to issue a correct invoice, such as the complete company name, reference number, address and VAT number. In certain cases, we will not be able to perform loadings in overtime: Intervention of a third party (expert); Customs documents Overtime system full Overtime will be charged irrespective of the late or non-arrival of the truck. Vopak Road Handling 33

34 Planning and arrival handling The terminal uses the First Come, First Served principle. There is no slot booking system. Carriers should make sure all required documents (e.g. licenses, cleaning certificates) are available upon arrival and that the temperature of the tank does not exceed 40 C. Operations Most loading is top-loading by automatic truck-loading gantry (North/ South), however, there is also some bottom loading, depending on the product/tank combination. Unloading is bottom-unloading. Vopak Terminal ACS is divided into North and South area; trucks sometimes have to cross the public road for loading/unloading operations. Weighing before and after loading For loadings that do not take place at an automatic truck-loading gantry, weighing takes place at the unmanned weighbridge, positioned on the North side of the terminal. The weighing procedure is illustrated by the three pictures. This procedure also applies to unloading operations. The same procedure must also be followed after loading/unloading. n 34 Vopak Road Handling

35 Vopak Terminal Eurotank Vopak Road Handling 35

36 A12 R2 A1 A12 A11 Antwerpen Vopak Terminal Eurotank Address Industrieweg 16 B 2030 Antwerp Harbour no. 399 Belgium Contact Customer service representatives T : /38/39/40 F : E : vte.custserv@vopak.com 36 Vopak Road Handling

37 Hours of operation Monday through Thursday: 08h00 16h00 (check-in). Friday: 08h00 15h00 (check-in). Trucks requiring blending operations must present themselves at the terminal no later than noon. All service fees apply to operations during the normal working hours. Overtime will be charged from 16h00 (Monday through Thursday) and from 15h00 (Friday). Legal holidays and their compensation days are treated as Sundays Requests for overtime should be submitted and confirmed by or fax by the transport company/customer by 15h00 on the same day at the latest (from Monday through Thursday ) and by 14h00 at the latest (Friday) (request a minimum of two hours). This or fax should contain all the information required to issue a correct invoice, such as the complete company name, reference number, address and VAT number. In certain cases, we will not be able to perform loadings in overtime: Vopak Road Handling 37

38 Intervention of a third party (expert); Customs documents Overtime system full Overtime will be charged with a minimum of two hours, irrespective of the late or non-arrival of the truck. Planning and arrival handling The terminal uses the First Come, First Served principle. There is no slot booking system. Carriers should make sure all required documents (e.g. licenses, cleaning certificates) are available upon arrival and that the temperature of the tank does not exceed 40 C. Operations Both top- and bottom-loading are available, depending on the tank/ product combination. There is only limited automatic truck loading; most vehicles need to pass the weighbridge before and after (un) loading. Truck handling stops every workday at 20h00; after that time, the loading gantries are used for handling railcars. n 38 Vopak Road Handling

39 Vopak Terminal Linkeroever Vopak Road Handling 39

40 R2 A11 A11 Beveren Zwijndrecht Antwerpen Vopak Terminal Linkeroever Address Haandorpweg B 9130 Kallo Harbour no Belgium Contact Customer service representatives T : /55/56 F : E : vtl.custserv@vopak.com 40 Vopak Road Handling

41 Hours of operation Monday through Friday: 08h00 16h00 (check-in). All service fees apply to operations during normal working hours, i.e., from 08 h00 to 17h00. All operations outside these hours are subject to overtime fees. Legal holidays and their compensation days are treated as Sundays Requests for overtime should be submitted before 15h00 by phone and confirmed by or fax by the company that will be paying the overtime. This or fax should contain all the information required to issue a correct invoice, such as the complete company name, reference number, address and VAT number. In certain cases, we will not be able to perform loadings in overtime: Intervention of a third party (expert); Customs documents Overtime system full Vopak Road Handling 41

42 Overtime will be charged irrespective of the late or non-arrival of the truck. Planning and arrival handling The terminal uses the First Come, First Served principle. There is no slot booking system. Carriers should make sure all required documents (e.g. licenses, cleaning certificates) are available upon arrival and that the temperature of the tank does not exceed 40 C. Operations All loading is top-loading on an automatic truck-loading gantry. Unloading is bottom-unloading. Truck license plate. Gate check-in time. The information is displayed in three colors, with the following meanings: - Green: access to the terminal had been activated; the vehicle should enter within the next ten minutes, or access will be deactivated. - Orange: access to the terminal has not yet been activated, but will be activated within the next twenty minutes, the driver should prepare to enter the terminal. - Red: access to the terminal has not yet been activated, which means that the maximum number of vehicles is already onsite for that bay. n Vopak Terminal Linkeroever is equipped with a terminal access control system. Upon check-in the driver will receive a badge that will open the gate upon entrance. Television screens have been installed at the gate house and at the traffic department to allow the driver to check the terminal entry status. These screens display the following information (one line per vehicle): Loading bay number. Carrier name. 42 Vopak Road Handling

43 Vopak Terminal Botlek Vopak Road Handling 43

44 Rozenburg A15 Botlek Rotterdam A15 Hoogvliet Vopak Terminal Botlek Address Welplaatweg KS Rotterdam-Botlek Harbour no Rotterdam Netherlands Contact Logistics T: E: Customer service representatives T: F: E: W: 44 Vopak Road Handling

45 Hours of operation Monday through Friday: 07h00 23h00 Last check in at 21h45. All service fees apply to operations during the normal opening hours. All operations outside these hours are subject to overtime fees. Legal holidays and their compensation days are treated as Sundays Requests for overtime should be submitted before 16h00 by phone and confirmed by or fax by the company that will be paying the overtime. This or fax should contain all the information required to issue a correct invoice, such as the complete company name, reference number, address and VAT number. In certain cases, we will not be able to perform loadings in overtime: Intervention of a third party (expert); Customs documents Overtime system full Overtime will be charged irrespective of the late or non-arrival of the truck. Planning and arrival handling Vopak Terminal Botlek uses slot booking appointments to reduce waiting times Vopak Road Handling 45

46 and to assure fast and well-organized handling. After receiving the customer s Reference number and Product name, transport companies are requested to book a slot via the slot booking system. Slots for the following day may be booked until 17h00. Vopak guarantees up to two hours loading time for correctly booked slots. In addition, drivers must arrive at least 30 minutes before the reserved time, unless the driver has not yet completed the PIT Light test, in which case the driver must arrive at least 45 minutes before the reserved time. In case of multiple orders per vehicle or a combination of vehicles, the guaranteed slot time will be extended proportionally. If drivers show up without a booked slot, the availability of open slots will determine (un)loading time. If there are no slots available, drivers will be asked to leave our premises. Drivers who show up late for their slots (i.e., less than thirty minutes before the start of the slot) will only be served if a new (un)loading slot is available. If there are no slots available, drivers will be asked to leave our premises. Vopak does not guarantee loading time for drivers who show up less than thirty minutes before the start of their booked slot. All tank trucks and tank containers must be clean, dry and odorless unless the customer has given written approval for the previous cargo. For clean containers a vacuum test certificate is required. Operations All product loadings are top-loading on a weighbridge on a truck loading gantry. All discharge trucks must be weighed before and after discharge. The temperature of the tank may not exceed 30 C. Trucks for offloading nitrogen must have an operating pressure of at least 2.47 bar, because the unloaders are emptied with N2 of 1.9 bar. n Upon arrival, all drivers need to report to the gate house and complete the handling request form. They should make sure all required documents (e.g. identification, licenses, cleaning certificate) are available upon arrival. Customer parcels are only released to the correct Product name and customer s Reference number. 46 Vopak Road Handling

47 Vopak Terminal Chemiehaven Vopak Road Handling 47

48 Rozenburg A15 Botlek Rotterdam A15 Hoogvliet Vopak Terminal Chemiehaven Address Chemiestraat KB Rotterdam-Botlek Harbour no Rotterdam Netherlands Contact Logistics T: E: Customer service representatives T: F: E: W: 48 Vopak Road Handling

49 Hours of operation Monday through Friday: 08h00 16h15. Last check in at 15h15. All service fees apply to operations during normal working hours, i.e. from 08h00 till to 16h15. All operations outside these hours are subject to overtime fees. Legal holidays and their compensation days are treated as Sundays Requests for overtime should be submitted before 15h00 by phone and confirmed by or fax by the company that will be paying the overtime. This or fax should contain all the information required to issue a correct invoice, such as the complete company name, reference number, address and VAT number. In certain cases, we will not be able to perform loadings in overtime: Intervention of a third party (expert); Customs documents Overtime system full Overtime will be charged irrespective of the late or non-arrival of the truck. Planning and arrival handling Vopak Terminal Chemiehaven uses slot Vopak Road Handling 49

50 booking appointments to reduce waiting times and to assure fast and well-organized handling. After receiving the customer s Reference number and Product name, transport companies are requested to book a slot via the slot booking system. At Vopak Terminal Chemiehaven, (un)loading slots need to be booked at least 24 hours before (un) loading. Vopak guarantees up to two hours loading time for correctly booked slots. In addition, drivers must arrive at least 30 minutes before the reserved time, unless the driver has not yet completed the PIT Light test, in which case the driver must arrive at least 45 minutes before the reserved time. In case of multiple orders per vehicle or a combination of vehicles, the guaranteed slot time will be extended proportionally. If drivers show up without a booked slot, the availability of open slots will determine (un)loading time. If there are no slots available, drivers will be asked to leave our premises. Drivers who show up late for their slots (i.e., less than thirty minutes before the start of the slot) will only be served if a new (un)loading slot is available. If there are no slots available, drivers will be asked to leave our premises. Vopak does not guarantee loading time for drivers who show up less than thirty minutes before the start of their booked slot. Upon arrival, all drivers need to report to the gate house and complete the handling request form. They should make sure all required documents (e.g. identification, licenses, cleaning certificate) are available upon arrival. Customer parcels are only released to the correct Product name and customer s Reference number. All tank trucks and tank containers must be clean, dry and odorless unless the customer has given written approval for the previous cargo. For clean containers a vacuum test certificate is required. Operations All product loadings are top-loading on a weighbridge on a truck loading gantry. All discharge trucks must be weighed before and after discharge. The temperature of the tank may not exceed 30 C. Trucks for offloading nitrogen must have an operating pressure of at least 2.47 bar, because the unloaders are emptied with N2 of 1.9 bar. n 50 Vopak Road Handling

51 Vopak Terminal TTR Vopak Road Handling 51

52 Rozenburg A15 Botlek Rotterdam Hoogvliet Vopak Terminal TTR Address Torontostraat KN Botlek Rotterdam Harbour no Rotterdam Netherlands Contact Logistics T: E: Customer service representatives T: F: E: W: 52 Vopak Road Handling

53 Hours of operation Monday through Friday: 08h00 16h15. Last check in at 15h15. All service fees apply to operations during normal working hours, i.e., from 08h15 to 16h00. All operations outside these hours are subject to overtime fees. Legal holidays and their compensation days are treated as Sundays Requests for overtime should be submitted before 15h00 by phone and confirmed by or fax by the company that will be paying the overtime. This or fax should contain all the information required to issue a correct invoice, such as the complete company name, reference number, address and VAT number. In certain cases, we will not be able to perform loadings in overtime: Intervention of a third party (expert); Customs documents Overtime system full Overtime will be charged irrespective of the late or non-arrival of the truck. Planning and arrival handling Vopak Terminal TTR uses slot booking Vopak Road Handling 53

54 appointments to reduce waiting times and to assure fast and well-organized handling. After receiving the customer s Reference number and Product name, transport companies are requested to book a slot via the slot booking system. At Vopak Terminal TTR, (un)loading slots need to be booked at least 24 hours before (un)loading. Vopak guarantees up to two hours loading time for correctly booked slots. In addition, drivers must arrive at least 30 minutes before the reserved time, unless the driver has not yet completed the PIT Light test, in which case the driver must arrive at least 45 minutes before the reserved time. In case of multiple orders per vehicle or a combination of vehicles, the guaranteed slot time will be extended proportionally. If drivers show up without a booked slot, the availability of open slots will determine (un)loading time. If there are no slots available, drivers will be asked to leave our premises. Our loading bay has a limited number of parking spaces. Drivers arriving more than two hours before the start of their slots will therefore be asked to come back at a later time. Drivers who show up late for their slots (i.e., less than thirty minutes before the start of the slot) will only be served if a new (un)loading slot is available. If there are no slots available, drivers will be asked to leave our premises. Vopak does not guarantee loading time for drivers who show up less than thirty minutes before the start of their booked slot. Upon arrival, all drivers need to report to the gate house and complete the handling request form. They should make sure all required documents (e.g. identification, licenses, cleaning certificate) are available upon arrival. Customer parcels are only released to the correct Product name and customer s Reference number. All tank trucks and tank containers must be clean, dry and odorless unless the customer has given written approval for the previous cargo. For clean containers a vacuum test certificate is required. Operations All product loadings are top-loading on a weighbridge on a truck loading gantry. All discharge trucks must be weighed before and after discharge. The temperature of the tank may not exceed 30 C. Trucks for offloading nitrogen must have an operating pressure of at least 2.47 bar, because the unloaders are emptied with N2 of 1.9 bar. n 54 Vopak Road Handling

55 Vopak Terminal Vlaardingen Vopak Road Handling 55

56 A20 A20 A4 Schiedam Vlaardingen exit 16 A4 Vopak Terminal Vlaardingen Address Kon. Wilhelminahaven ZOZ KH Vlaardingen Harbour no. 625 Netherlands Contact Truck planning T : Customer service representatives T : / 611 / 612 / 614 / 732 / 782 F : E : am.vlaardingen@vopak.com 56 Vopak Road Handling

57 Hours of operation Normal working hours: Monday through Friday: 07h30 16h00. All service fees apply to operations during the normal working hours. All operations outside these hours are subject to overtime fees. Requests for overtime should be submitted to our customer service department in advance by or fax by the customer or the transport company. This or fax should contain all the information required to issue a correct invoice, such as the complete company name, reference number, address and VAT number. Planning and arrival handling Vopak Terminal Vlaardingen uses slot booking appointments to reduce waiting times and to assure fast and well-organized handling. After receiving the customer s Reference number and Product code, transport companies are requested to contact the truck planning desk ( ) to make a specific handling appointment, no later Vopak Road Handling 57

58 than one day prior to arrival. Drivers are requested to report at least fifteen minutes before agreed slot booking time. Without a scheduled appointment, trucks will be handled in the first available free slot. Upon arrival, all drivers need to report to the gate house and complete the handling request form. They should make sure all required documents (e.g. identification, licenses, cleaning certificate) are available upon arrival. Customer parcels are only released to the correct Product code and customer s Reference number. All tank trucks and tank containers need to be clean and dry unless the customer has given written approval for the previous cargo. As Vlaardingen is a Vegoil terminal, all tank trucks that are already (partially) loaded with other ADR-classified goods must request mixed loading permission prior to entering the terminal. This permission must be requested when scheduling the appointment. Only certain class eight and nine goods are accepted at Vopak Vlaardingen. Operations All product loadings are top-loading on a weighbridge on a truck loading gantry. All discharge trucks need to be weighed before and after discharge on the unmanned weighbridge near the entrance gate; drivers receive a badge for automatic self-weighing. n 58 Vopak Road Handling

59 Vopak Road Handling 59

60 Delivering trust, every single day Vopak Nederland Westerlaan CK Rotterdam Netherlands Tel: