Parcels As partner to all major carriers, we handle parcel delivery in Scotland and London, and outbound services across the UK and EU.

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1 Menzies Distribution Around the Clock Against the clock Since 1833 Introduction Menzies Distribution is a time critical business with a national network of more than 50 depot locations across the UK and Ireland. We re very proud of our heritage in logistics but there s more to us today than our 180 year track record. Our Business Streams Retail Logistics High Street delivery and daily collections for retail and ecommerce clients. Parcels As partner to all major carriers, we handle parcel delivery in Scotland and London, and outbound services across the UK and EU. Menzies Response Provides integrated fulfilment, print and mailing, contact centre and distribution services. Newstrade Packing and delivery of newspapers and magazines to 33,000 retailers, 364 days of the year. FORE FORE provides retail consultancy, merchandising services and event management services to UK retailers and businesses. JYL Hand2Hand A specialist in micro delivery, sampling and free distribution activities. MENZIESDISTRIBUTION.COM

2 Modern logistics with a remarkable history 950 Vehicles 1,700 33, ,000 delivery routes customer deliveries daily distribution depots across the UK daily delivery miles driven MENZIESDISTRIBUTION.COM

3 NEWSTRADE Distribution Packing and delivery of newspapers and magazines to 33,000 retailers, 364 days of the year WHat we offer Our core business is the distribution of 7.1 million newspapers and magazines every day. We receive and collect print media products in bulk from our publishing customers, pick and pack them to individual store order-levels, and deliver them in the early hours to more than 33,000 retailers throughout the UK and Ireland. WHat you can expect Coverage across the UK and Ireland We provide national coverage in the UK and Ireland and undertake daily Newspaper and Magazine deliveries. Management & control of retail channel We offer cost effective, time-critical access to retail sales channel and real-time sales data. Strong Customer Relationships Trusted partner to retailers and publishers. MENZIESDISTRIBUTION.COM

4 NEWSTRADE Distribution Fulfilment and Distribution services We pick, pack and dispatch newspapers and magazines throughout the UK. Trunking We trunk from newspaper printers to wholesale branches. Sales reporting and reconciliation We provide daily sales estimates for newspaper titles and comprehensive reporting and analysis of sales trends for over 2,500 print media titles. Sales and returns information is transmitted electronically twice per week to our newspaper publisher and magazine distributor clients. Returns We offer waste management, gift reuse, magazine redistribution, product placement and copy allocation.

5 PARCELS Distribution As partner to all major Carriers, we handle parcel delivery in Scotland and London, and outbound services across the UK and EU WHat we offer Our Parcels Distribution network offers neutral consolidation of parcels and freight services for national parcel carriers, businesses and consumers. We provide real time parcel tracking updates and high quality proof of delivery services, with signature capture being sent to customers almost as soon as parcels have been collected or delivered. That s why we are trusted both by consumers and the country s major carriers, such as DPD, DHL, APC, and Fed Ex. WHat you can expect Neutral Consolidation Unique coverage in Scotland with full track & trace capability and a unique, all electric fleet in London. Seamless IT integration Our integrated IT service provides a natural extension to parcel carriers and full end-toend tracking. All-electric vehicles The world s largest 100% electric vehicle fleet, currently operating in London, reducing CO2 and NOx emissions. MENZIESDISTRIBUTION.COM

6 Parcels Distribution Parcel Delivery services We provide parcel delivery services in the following postcode areas: AB (including sameday)/iv/kw/hs/ PA20-80/FK17-21/KA27-28/DD8-11/PH Gnewt Cargo Our Gnewt Cargo business provides Central London delivery services with an all-electric vehicle fleet in postcodes SE1/EC1-4/W1/WC1-2. Pallets Pallet delivery services in postcodes PA20-80/FK17-21/ PH Logisitics and Shipping Specialist logistics support for shipping and helicopter companies in the North East of Scotland.

7 retail logistics High Steet Delivery and daily collections for retail and ecommerce clients WHat we offer We collect from your Distribution Centre and trunk your products across the UK to our depots. There, we unload and sort your products into efficient radial delivery routes to meet the needs of your business; then our professional, uniformed drivers deliver them with a varied fleet including tail lift, box and curtain-sided vehicles, and vans for smaller drops all equipped with on-board telemetry. WHat you can expect Next day coverage, including Scotland We offer national, next day coverage capability 24/7. Proven technical capability Transport management, routing, KPI reporting, automated track and trace and more. Tailored and bespoke services Our collection and consolidation options are tailored to your requirements. MENZIESDISTRIBUTION.COM

8 retail logistics Deliveries Delivery of products to retailers across the UK, including cages and pallets. e-commerce Click & Collect Steamlining your processes and saving you time and money. Collection and Consolidation Collection and consolidation for Down Stream Access and International distribution providers. Proof Of Delivery Electronic proof of delivery is available in real-time. Our People Dedicated account management and on-site support, including pre-sales consultation and bespoke service design.

9 FORE provides Retail consultancy, merchandising services and event management services to UK retailers and businesses WHat we offer FORE is the leading UK retail consultant, providing news category management and field marketing services for a range of clients. FORE provides category management services to over 9,700 retail outlets with a combined annual news turnover in excess of 760 million per annum 19% of the UK news market. WHat you can expect bespoke Category Management services Cost effective category management services. Automated stock management Our automated news and magazine stock management system saves time and money. Expertise and Experience Our team of retail experts have a proven range of skills to suit your bespoke requirements.

10 Retail Consultancy and Direct Sales Distribution We advise retailers on the best solutions to drive engagement and sales, including outsourced field sales management. Event Management and Travel road shows We oversee the management of events for a number of businesses in the UK and worldwide. Field Merchandising and Mystery shopping Our services extend to merchandising opportunities and mystery shopping. Compliance Audits We adhere to the highest compliance standards within our industry.

11 Menzies Response Provides Integrated Fulfilment, print and mailing, contact centre and distribution services WHat we offer We have the capacity, the people, the expertise and the passion to deliver on time, every time! We provide complete, end-to-end, fulfilment and related operational support services. Our comprehensive range of services is enhanced by our substantial core infrastructure, an extensive UK distribution network and proven, configurable and resilient IT solutions. WHat you can expect Services A comprehensive range of fully developed services. We deliver bespoke, integrated service solutions developed to meet our clients specific operational requirements. Capacity Extensive, strategically situated, primary operational facilities supported by a wider, National network infrastructure. Quality Our commitment to quality is proven with accreditation to ISO 9001, which focuses on high levels of customer service quality. MENZIESDISTRIBUTION.COM

12 Menzies Response Order Fulfilment and Ecommerce A comprehensive range of fulfilment services: Ecommerce & promotional fulfilment, POS storage & distribution, bulk collation, distribution & delivery. Reverse logistics. Print and Mail A fully capable Print and Mailing house: digital & litho printing, paper enclosing & direct mail, polywrapping, hand enclosing and data services. Take One Media Take One Media provides leaflet display and distribution services, branding and advertising opportunities and on-demand leaflet ordering with direct marketing and bespoke runs. Customer support A full service multi-channel contact centre: Our Contact Centre is more than just a call centre. We will be the guardians of your customer care and deliver strong brand advocacy. Whether over telephone, , social media or website contact forms, we will process payments, manage enquiries and solve problems efficiently and cost effectively.

13 A specialist in micro delivery, sampling and free distribution activities WHat we offer We offer micro-delivery services with a personal touch, bringing products, leaflets, newspapers and more to customers in environments ranging from face-to-face distribution on the high street to airside supply for executive lounges. WHat you can expect Flexible Global Media supply In-person distribution, product sampling and direct-to-desk are just some of our services. Publisher Negotiations and Management We maintain strong relationships with publishers, ensuring we meet service expectations. Operational Airport Services On-board Retail (airline) - Media and Technology Operational Airport Services.

14 Media on the MOve We have over 30 years experience in the publishing and travel industry and have developed our flexible, global media supply as a one stop shop for: Promotional and Sponsorship Opportunities On-board Retail (Media and Technology) Digital Delivery Operational Airport Services Our team also ensure your marketing materials reach the right audience with Demographic Profile matching. JYL HandTOHand Catering for hand-to-hand distribution services, direct to desk and promotional staffing and management services, JYL are the market leader in micro-delivery with a personal touch.

15 Customer Service Contact Centre Inbound and outbound call centre services, back office processing WHat we offer Within our CCA Global Standards accredited centre the services we offer include handling all types of B2B and B2C inbound enquiries via various channels telephone, , social media; managing outbound sales and service campaigns; processing of back office administration. WHat you can expect highest standard technology Avaya Aura ACD, SAP customer management system, fully automated workflow management (Teleopti WFM), 100% call recording inbound and outbound using Redbox technology. Dedicated Account/ Campaign Managers An expert, knowledgable and trained team of Agents and Managers providing a seamless extension of the client brand. Year Round Operations providing customer support 364 days of the year. MENZIESDISTRIBUTION.COM

16 Customer Service Contact Centre Inbound Customer Queries Protecting your brand image, our highly skilled Advisors manage all types of customer interactions through various channels ensuring that an excellent customer experience is delivered consistently. outbound customer research, sales and promotional campaigns Our dedicated teams work with you to create and implement your campaign to achieve success for your business. Back office processing Placing orders, amending records, bulk keying, scanningthese are just a few of the services we offer in relation to back office administrative tasks.