Parcel Post Compendium Online Department of Postal Services, CYPRUS. CY - Cyprus CYA

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1 Basic Services 1 Maximum weight limit admitted 1.1 Surface parcels (kg) Air (or priority) parcels (kg) 30 2 Maximum size admitted 2.1 Surface parcels m x 2m x 2m (or 3m length & greatest circumference) m x 1.5m x 1.5m (or 3m length & greatest circumference) m x 1.05m x 1.05m (or 2m length & greatest circumference) 2.2 Air parcels m x 2m x 2m (or 3m length & greatest circumference) m x 1.5m x 1.5m (or 3m length & greatest circumference) m x 1.05m x 1.05m (or 2m length & greatest circumference) Supplementary services 3 Cumbersome parcels admitted 4 Maximum size admitted 4.1 Surface parcels 4.2 Air parcels Metres for any one dimension 1.5 Metres for length & greatest circumference 3.00 Metres for any one dimension 1.5 Metres for length & greatest circumference Parcels service features 5 Electronic exchange of information Use a track and trace system Mandatory tracking events transmitted EMC Departure from outward office of exchange EMD Arrival at inward office of exchange EMH Attempted/Unsuccessful delivery EMI Final delivery Optional tracking events transmitted EMA Posting/collection EMB Arrival at outward office of exchange EME Held by Customs EMF Out of Customs/Departure from inward office of exchange EMG Arrival at delivery office EMJ Arrival at transit office of exchange EMK Departure from transit office of exchange Dispatch messages transmitted PREDES V 2.0 RESDES V 1.1 Pre-advice of international dispatch information - origin post Dispatch receipt information (response to a PREDES) destination post Ready to start transmitting data to partners wishing to receive data Other messages transmitted PRECON RESCON CARDIT RESDIT Pre-advice of international consignment origin post Response to a PRECON destination post Carrier documents international transport origin post Response to a CARDIT destination post 6 Home delivery 6.1 Initial delivery attempt at physical delivery of parcels to addressee 6.2 If initial delivery attempt unsuccessful, card left for addressee 6.3 Addressee has option of paying taxes or duties and taking physical delivery of the item 6.4 There are governmental or legally binding restrictions mean that there are certain limitations in implementing home delivery. 6.5 Nature of this governmental or legally binding restriction. 7 Signature of acceptance 7.1 When a parcel is delivered or handed over a signature of acceptance is obtained captured data from an identity card are registered another form of evidence of receipt is obtained Nature of this evidence Passport, Driving License, any other Official document with Photo 7.2 Ordinary parcels Signature of the addressee or his agent Signature of a de facto agent 7.3 Insured parcels Signature of the addressee or his agent Signature of a de facto agent Insured parcel service 8 Insured surface parcels admitted 8.1 Maximum insured value for surface parcels (SDR) Insured air parcels admitted 9.1 Maximum insured value for air parcels (SDR) 9.2 Maximum insured value when the provisions of the Parcel Post Regulations are not applied 4000 Page 1 of 9

2 10 Marking used for insured parcels 10.1 CP 74 pink label used 10.2 CP 73 label and pink insured label used Cash-on-delivery service for parcel 11.1 Acceptance of Cash-on-delivery (COD) service for parcels outbound COD parcels inbound COD parcels 11.2 Amount charged to the sender for the service (in SDR), in addition to postage charges: for ordinary parcels 1.66 SDR for insured parcels 3.53 SDR 11.3 Additional amount for the delivery of COD parcels Fixed cost 1.76 SDR Value range or the value of the parcel (explanation on how the service charge billed to the addressee is calculated): Consignment service 16 Consignment service by bilateral agreements provided Integrated logistics service 17 integrated logistics service by bilateral agreements provided Addresses for bilateral agreements 18 Contact details of the person responsible for questions concerning bilateral agreements Address: Mr Pavlides Pavlos Head Postal Services,International Relations And Administration Division Post CY-1900 Nicosia Tel: 1: (+357) Fax: (+357) Methods of payment accepted upon delivery for the service charge billed to the addressee Cash : Credit card : Cheque : Payment by mobile phone : Other : 11.5 Methods of payment accepted upon delivery for the value of the COD parcel Cash : Money order : Credit card : Cheque : Payment by mobile phone : Other : 11.6 Maximum value accepted for an inbound COD parcel Express delivery service 12 Express parcel delivery service provided 1502 SDR Admissible radioactive material and infectious substances 19 Radioactive materials admitted in 19.1 Air Parcels Inbound parcels Outbound parcels 19.2 Insured parcels Inbound parcels Outbound parcels 20 Infected substances admitted in 20.1 Air Parcels Inbound parcels Outbound parcels 20.2 Insured parcels Inbound parcels Outbound parcels Parcels with advice of delivery 13 Admission of advice of delivery for 13.1 ordinary parcels 13.2 insured parcels Parcels for delivery free of charges and fees 14 Parcels for delivery free of charges and fees admitted Fragile parcel 15 Fragile parcels admitted Supplementary charges - Customs 21 n-dutiable parcels 21.1 Threshold level below which parcels are free of customs duties and other taxes 21.2 Exemption threshold Local currency 45 USD Including Shipping (Postages) 22 Dutiable parcels Page 2 of 9

3 22.1 Customs clearance fee collected for parcels subject to import customs clearance 22.2 Amount of fee collected Local currency 3.5 USD 23 Customs clearance fee collected for for all items declared at customs 24 Administration fees collected for parcels subject to export customs clearance 30.2 specific areas only Proper PO Box numbers and Postal Codes Delivery procedures for parcels for which customs duty and taxes are payable 31 Procedure for parcels for which customs duty is payable 31.1 Pick up of parcel at the customs office 31.2 Addressee s address with collection of customs duties and taxes at the time of delivery 31.3 Delivery to the addressee s address after payment of customs duties and taxes 31.4 Over the counter at the local post office with immediate payment of customs duties and taxes 31.5 Other Special charges - Storage 25 Storage charge collected on a parcel when it is kept beyond the prescribed period, or in the event of return to sender/redirection Special delivery charges 26 Delivery charges collected at the time of delivery in response to the advice of arrival Special charges Poste restante 27 Poste restante service provided 27.1 Amount of charge per parcel Local currency SDR 27.2 Basis for charge if not an amount per parcel Special provisions - Treatment of parcels wrongly accepted 28 Parcels returned to sender Delivery areas 29 Parcels delivered to 29.1 all addresses 29.2 specific areas only Collection PO Boxes only 30 Collection of parcels at post offices provided for 30.1 all addresses Period of retention 32 Period of retention for parcels 32.1 rmal period 1 Month(s) 32.2 Exceptional period 2 Month(s) 33 Retention for parcels for which notice could not be sent or addressed to poste restante 33.1 rmal period 1 Month(s) 33.2 Exceptional period 2 Month(s) Parcels automatically retained 34 Office to which a copy of the CP 78 verification note should be sent Office name: Parcels Section Mr Koliandris George Senior Postal Officer Address: Post CY-1900 Nicosia Tel: 1: (+357) Fax: (+357) gkoliandris@dps.mcw.gov.cy Requests for withdrawal from the post or alteration, or correction of address 35 Requests for withdrawal from the post accepted 35.1 Central office (in destination country) to which requests must be sent Page 3 of 9

4 Office name: Parsels Section Mr Koliandris George Senior Postal Officer Address: Post CY-1900 Nicosia Tel: 1: (+357) Fax: (+357) Office name: Post / Inquiry Section Mr Koliandris George Senior Postal Officer Address: Post CY-1900 Nicosia Tel: 1: (+357) Fax: (+357) gkoliandris@dps.mcw.gov.cy Special provisions - Force majeure 36 Liability admitted in cases of force majeure 36.1 Liability admitted for insured parcels on board ships or aircraft used by designated operators 36.2 Addressee/sender's reservations admitted at the time of delivery Special provisions - Customs declarations 37 Number of CN 23 customs declarations required for inbound parcels 37.1 Number of CN 23 customs declarations required for parcels in transit 37.2 Languages in which CN 23 customs declarations can be completed English Greek Special provisions - Method of dispatching accompanying documents 38 Documents affixed to the relevant parcels Documents attached to the parcels bill Service to customers 39 On-line tracking provided 39.1 Web site address to access information Languages in which track and trace information is available English Greek Hours of service and days(s) on which the inquiry service is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 08:00-15:00 - Tuesday 08:00-15:00 - Wednesday 08:00-15:00 - Thursday 08:00-15:00 - Friday 08:00-15:00 - Saturday - - Sunday - - Languages English Greek National Holidays 41.1 National holidays National holiday in 2019 Month Day(s) National Holidays - Description January 1 New Year's Day January 6 Epiphany March 11 Green Monday March 25 Greek Independence Day April 1 National Day April 26 Orthodox Good Friday April 29 Orthodox Easter Monday May 1 Labour Day Service to designated operators 40. User of the Internet-based Inquiry System (IBIS) 40.1 Details of office(s) responsible for handling parcel post inquiries June 17 Orthodox Whit Monday August 15 Assumption Day October 1 Independence Day October 28 Ochi Day December 24 Christmas Eve December 25 Christmas Day December 26 Boxing Day Page 4 of 9

5 National holiday in 2018 Month Day(s) National Holidays - Description January 1 New Year's Day January 6 Epiphany 44.2 Postal parcel services operated by a transport company or companies 44.3 Service provided throughout the country Localities February 19 Orthodox Ash Monday March 25 Greek Independence Day April 1 National Day April 6 Orthodox Good Friday April 9 Orthodox Easter Monday May 1 May Day May 28 Orthodox Whit Monday August 15 Assumption Day October 1 Independence Day October 28 Ochi Day / Greek National Day December 24 Day Before Christmas Office(s) of exchange handling parcels 45 Details of office(s) of exchange responsible for handling parcel post Office name: IMPC codel: Larnaca Office of Exchange Mr Michael George Postal Surerintendant Address: Larnaca Airport Office of Exchange CY-6911 Larnaca Tel: 1: (+357) Fax: (+357) CYLCAA gmichael@dps.mcw.gov.cy December 25 Christmas Day December 26 Boxing Day Regional Holidays 41.2 Regional holidays Regional holiday in Month Day(s) Regional/Local Holidays Localities and description Cancellation of fees 42 Fees cancelled when they concern 42.1 parcels returned to sender 42.2 parcels redirected to a third party 42.3 parcels abandoned by the sender 42.4 parcels lost or destroyed 42.5 parcels rifled or damaged Redirection within the country of destination 43.1 Redirection done without a request from the sender or addressee 43.2 Redirection fee charged 43.3 Amount of redirection fee (SDR) 8 Hours of service and days(s) on which the OE is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 07:00-19:00 - Tuesday 07:00-19:00 - Wednesday 07:00-19:00 - Thursday 07:00-19:00 - Friday 07:00-19:00 - Saturday - - Sunday - - Observations/Comments Delivery standards See the annexes. Barcode 48 Barcode sample used on all outward international postal parcels. Redirection is valid for 3 months Miscellaneous provisions operation of the parcel service 44.1 Postal parcel services operated by the designated postal operator Page 5 of 9

6 - Annexes Parcel delivery standards - Air parcel OE Name Larnaca OE Airmail IMPC Code CYLCAA Tel (+357) Fax (+357) Hours of operation 7:30-13:30 From the airport of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-15:00 Thursday Friday --- Monday 15:01-23:59 Friday Monday Tuesday 00:00-15:00 Friday Monday --- Tuesday 15:01-23:59 Monday Tuesday Wednesday 00:00-15:00 Monday Tuesday --- Wednesday 15:01-23:59 Tuesday Wednesday Thursday 00:00-15:00 Tuesday Wednesday --- Thursday 15:01-23:59 Wednesday Thursday Friday 00:00-15:00 Wednesday Thursday --- Friday 15:01-23:59 Thursday Friday Saturday 00:00-23:59 Thursday Friday --- Sunday 00:00-23:59 Thursday Friday --- Definition of zones Zone 1: , , , , Zone 2: , , , , Zone 3: Nicosia, Limassol, Famagusta, Larnaca, Paphos. Nicosia, Limassol, Famagusta, Larnaca, Paphos. Arrival at office of exchange: 15:00PM Page 6 of 9

7 - Annexes Customs clearance times: Items subject to customs duty: Items not subject to customs duty: In principle generally 24 hours, depending on the availability of customs authorities 24Hours 2Hour Page 7 of 9

8 - Annexes Parcel delivery standards - Surface parcel OE Name Larnaca OE SAL IMPC Code CYLCAA Tel (+357) Fax (+357) Hours of operation 7:30-13:30 From the airport/port/office of exchange of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-15:00 Monday+1 Tuesday Monday 15:01-23:59 Tuesday+1 Wednesday Thursday 00:00-15:00 Tuesday+1 Wednesday Tuesday 15:01-23:59 Wednesday+1 Thursday Wednesday 00:00-15:00 Wednesday+1 Thursday Wednesday 15:01-23:59 Thursday+1 Friday Thursday 00:00-15:00 Thursday+1 Friday Thursday 15:01-23:59 Friday+1 Monday Friday 00:00-15:00 Friday+1 Monday Friday 15:01-23:59 Monday+1 Tuesday Saturday 00:00-23:59 Monday+1 Tuesday Sunday 00:00-23:59 Monday+1 Tuesday Definition of zones Zone 1: , , , , Zone 2: Zone 3: Nicosia, Limassol, Famagusta, Larnaca, Paphos. Nicosia, Limassol, Famagusta, Larnaca, Paphos. Arrival at office of exchange: Customs clearance times: 15:00PM In principle generally 24 hours, depending on the availability of customs authorities Page 8 of 9

9 - Annexes Items subject to customs duty: Items not subject to customs duty: 24Hours 2Hour Last validation date: Da V1 01/12/2017 Page 9 of 9