NON-CONFORMING PRODUCT AND CORRECTIVE ACTION. PDF created with FinePrint pdffactory trial version Procedure No.

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1 NON-CONFORMING PRODUCT AND CORRECTIVE ACTION 1 of 5

2 INDEX: 1. PURPOSE SCOPE DEFINITIONS REFERENCES ASSOCIATED DOCUMENTS PROCEDURE REJECTION DURING MANUFACTURE CUSTOMER REJECTION/COMPLAINTS REVIEW PROCEDURE... 2 of 5

3 1. PURPOSE To provide a method whereby any nonconforming detail, assembly or component m recognized and a suitable record kept of those items and the appropriate action taken to scrap, return to supplier, re-work or obtain a concession. A further objective is to determine the cause of the nonconformity and to ensure that appro action may be taken to prevent a similar re-occurrence. 2. SCOPE The procedure covers receiving inspection, manufacture final test and customer complain all of the company s products.. 3. DEFINITIONS None 4. REFERENCES 4.1 Purchase Material. TK-QP Contract Review. TK-QP Reject Note. TK-QF Quality Manual. TK-QM 4.5 Customer rejection reports 4.6 Reject label. TK-QF Corrective Action Request. TK-QF ASSOCIATED DOCUMENTS None 6. PROCEDURE 6.1 REJECTION DURING MANUFACTURE When a detail, assembly or component is deemed to be unfit for the purpose for w was intended it must be reported to the Operations Director and the detail, assem component must be marked by a red marking pen or red sticker/label. The decis reject a detail, assembly or component shall be made by the Operations Director The Operations Director must then complete a rejection note, TK-QF-001 givin following details: 3 of 5

4 a) Job Number b) Date c) Customers name d) Drawing number e) Sheet number f) Detail number (where applicable) g) Quantity h) Reason for rejection/description of nonconformity The action to be taken after the initial rejection and the completion of the reject no depend on the nature of the item(s) rejected and the reason for rejection The following options shall be available: a) Correction by whatever means possible to bring the detail or assembly back with both drawing and customer requirement b) By concession, given by the customer after consultation c) By scrapping and remaking when the rejection is to serious to be consider either a correction or concession By whatever method adopted (as listed above) all details must be entered on the note and signed by the Operations Director. In the instance of a "Concession" adopted the date, time and name of customers representative giving the conce must be recorded together with the means of communication, i.e. Post, Telephone or Visit. The reject note number to be entered on the Job Record Sheet All reject notes must be given to the Quality Assurance Manager as soon a appropriate action has been taken. All scrapped items must be kept in the Oper Directors office for review by the Quality Review Committee All items purchased, all parts supplied by Customers and all sub-contracted rejected shall be dealt with under the Procedure for the Control of Purchase Mat TK-QP CUSTOMER REJECTION/COMPLAINTS All details, assemblies and tools rejected by the customer for investigation, rework remaking are to be marked with a red marker pen or red sticker/label and placed Operations Directors office. All customer reject reports and any other relevant docu or information are to be given to the Quality Assurance Manager The Quality Assurance Manager should retain the customers original reject note Procedure for Contract Review TK QP 001 for issuing of Reject Job Cards After inspection, investigation and consultation where necessary the reject to be p together with job cards for rework or remake, with the Operations Director. To k 4 of 5

5 line with 'in-house' rejects the Operations Director will complete a rejection note T 001 The Reject Note Number to be entered on the Job Record Sheet. TK-QF If a written complaint or verbal complaint which is taken to a higher level than th noted is received then this will be logged on form TK-QF-032 (C.A.R.) and dealt w per reject procedure and discussed at the next quality review and management m and all records will be maintained in the customer complaints log. These reject no be given to the Quality Assurance Manager on completion of the reject and the review procedure follows as for in-house rejects. 7. REVIEW PROCEDURE 7.1 Periodical meetings between the Operations Director, Technical Manager and indiv concerned shall be held to evaluate the Reject Notes, the cause for rejection an costs involved. 7.2 Any findings coming from such a meeting to be recorded by the Quality Assu Manager and it is his responsibility to see that any recurring causes for rejection are with, and the analysis of costs to be forwarded to the Company Managers commit the form of minutes. 5 of 5