West Virginia Region X Coordinated Public Transit Human Services Transportation Plan Update

Transcription

1 West Virginia Region X Coordinated Public Transit Human Services Transportation Plan Update Final Report December South Dixie Hwy. Suite 545 Dayton, OH

2 Moving Public Transportation Into the Future Table of Contents I. Overview... 1 Objectives of This Coordinated Public Transit Human Services Transportation Plan... 2 Purpose... 2 Introduction... 2 Mobility Management (MM)... 4 II. Demographics... 5 Overview... 5 Population Projections... 7 Population Density... 7 Population Projection for Older Adults... 9 Individuals with Disabilities Household Income Zero Vehicle Households Major Trip Generators III. Service Provider Inventory Overview Eligibility for Funding Inventory of Services and Key Stakeholders Service Provider Summaries Faith in Action Caregivers Family Service Upper Ohio Valley Marshall County Senior Center Northwood Health Systems, Inc Ohio Valley Regional Transportation Authority Wetzel County Committee on Aging Wheeling Area Training Center for Handicapped/Russell Nesbitt S Dixie Hwy Dayton, Ohio voice fax

3 Other Stakeholders Bel O Mar Regional Council Greyhound Bus Lines Greater Wheeling Coalition for the Homeless Hometown Transportation, LLC Summary of Transportation Services IV. Transportation Unmet Needs & Gap Analysis Overview Summary of Unmet Transportation Needs and Gaps Analysis V. Coordination Goals Coordinated Transportation Goals Goals and Strategies VI. Coordination Objectives and Strategies Objectives and Strategies Appendix... A S Dixie Hwy Dayton, Ohio voice fax

4 Overview I. OVERVIEW This four year coordinated transportation plan update designed for Public and Human Services Transportation contains a brief evaluation of community characteristics, a stakeholder assessment, an inventory of existing transportation services, and a list of goals and priorities for the community transportation stakeholders in Marshall, Ohio, and Wetzel Counties. Through interviews with human service agencies and transportation providers, demographic analysis, local public meetings and workshops, the Coordinated Public Transit Human Service Transportation Plan Update provides a description of the unmet transportation needs in the area. The Plan also includes a series of approaches to address the current and projected unmet transportation needs of people with low incomes, older adults, individuals with disabilities, and the general public. The intent of this document is to create a guide for local decision makers as they consider advances in the coordination of transportation resources. This Plan was locally adopted by signature of participating stakeholders. This planning effort meets the Federal Transit Administration s (FTA) requirement for a local coordinated transportation plan as set forth in the Safe, Accountable, Flexible, Efficient Transportation Equality Act: A Legacy for Users (SAFETEA LU) guidelines. The details of this Plan provide a basis for continued work. The recommendations listed are designed to improve the use of transit and human service agency transportation resources to address the identified gaps and unmet needs in transportation. This Plan is not a promise of implementation; it is a source of knowledge and shared vision of planned coordination efforts in the Region and State. The strategies can only be achieved through sharing of responsibilities and, in some cases, additional funding. The planning process was under taken by the West Virginia Department of Transportation, Division of Public Transit (DPT) along with RLS & Associates, Inc. (RLS). The Bel O Mar Regional Council and various transportation providers and human service agencies in the surrounding area contributed to the Plan. The Ohio Valley Regional Transportation Authority (OVRTA) and human service agencies in each county also have other mandates and goals that occupy their staff time. However, as all of these agencies handle staffing resources, unmet consumer needs, or funding opportunities, they can turn to this Plan to guide their shared efforts to improve community transportation. Any organization that intends to apply for grant funding during the planning period for which SAFETEA LU guidelines apply should use the information contained in this updated Plan when considering grant applications. This Plan is an update to the Plan developed by the Bel O Mar Regional Council, published in Updates are relevant to the changes that have taken place since the previous plan. COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 1

5 OBJECTIVES OF THIS COORDINATED PUBLIC TRANSIT HUMAN SERVICES TRANSPORTATION PLAN The objectives for this planning effort are to (1) identify current and future needs and gaps in community transportation services for residents and visitors to Marshall, Ohio, and Wetzel Counties, (2) determine the transportation resources available and lacking, (3) create strategies to develop public transit, human services transportation, and private sector transportation options to fill gaps, and (4) develop the most effective means and models for coordinating transportation resources. PURPOSE In August of 2005, Congress passed the Safe, Accountable, Flexible, Efficient, Transportation, Equity Act: A Legacy for Users (SAFETEA LU), reauthorizing the Surface Transportation Act. As part of this reauthorization, grantees under the Elderly Individuals and Individuals with Disabilities (Section 5310), Job Access and Reverse Commute (JARC) (Section 5316), and New Freedom (Section 5317) grant programs must meet certain requirements in order to receive, or continue to receive, funding as of Federal Fiscal Year 2007 (October 1, 2006) and beyond. United States Department of Transportation officials anticipate a full reauthorization of SAFETEA LU. INTRODUCTION SAFETEA LU requires that projects from the programs listed above must be part of a locally developed Coordinated Public Transit Human Services Transportation Plan. This Transportation Plan must be developed through a process that involves representatives of public, private, and non profit transportation resources, human services providers, inter city transportation providers, and members of the general public. Transportation coordination is increasing throughout the nation because the benefits of coordinating are clear. According to the Federal Coordinating Council on Access and Mobility s (CCAM) United We Ride information, nationally, $700 million could be saved if transportation providers were able to coordinate the resources dedicated to providing transportation. This conservative estimate is based on a study conducted by the National Academy of Science s Transportation Research Board (TRB). The estimate highlights the fact that transportation resources (funding, people, vehicles, and services) can be more effectively and efficiently utilized to provide better transportation to communities through coordination. Transportation coordination, while making sense from an efficiency and resource utilization stand point, is also becoming a national mandate for some Federal Transit Administration (FTA) grant programs. During the last few years, the FTA, with the CCAM, developed a national campaign entitled United We Ride, to help promote transportation coordination. The U.S. Congress supported the emphasis on coordinated human service agency and public COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 2

6 transportation efforts with the passage of SAFETEA LU. Coordinated transportation is now an eligibility requirement for the FTA grant programs described in the following paragraphs. Transportation for Elderly Persons and Persons with Disabilities (Section 5310) This program (49 U.S.C. 5310) provides formula funding to States for the purpose of assisting private nonprofit groups in meeting the transportation needs of the elderly and persons with disabilities when the existing transportation service is unavailable, insufficient, or inappropriate to meeting these needs. States apply for funds on behalf of local private non profit agencies and certain public bodies. Capital projects are eligible for funding. Most funds are used to purchase vehicles, but acquisition of transportation services under contract, lease or other arrangements, and state program administration are also eligible expenses. Job Access and Reverse Commute (JARC) Program (Section 5316) The purpose of this grant program is to develop transportation services designed to transport people with low incomes to and from jobs and job related activities. Emphasis is placed on projects that use mass transportation services. Job Access grants are intended to provide new transit service to assist people on public assistance and other low income individuals to reach jobs, training, and child care facilities. Reverse Commute grants are designed to develop transit services to transport workers to suburban job sites. Eligible recipients include local governmental authorities, agencies, and non profit entities. Eligible activities for Job Access grants include capital and operating costs of equipment, facilities, and associated capital maintenance items related to providing access to jobs. Also included are the costs of promoting the use of transit by workers with nontraditional work schedules, promoting the use of transit vouchers, and promoting the use of employer provided transportation including transit benefits. For Reverse Commute grants, the following activities are eligible: operating costs, capital costs, and other costs associated with reverse commute by bus, train, carpool, vans, or other transit service. New Freedom Program (Section 5317) A new funding program that began in Federal Fiscal Year 2006, New Freedom is designed to encourage services and facility improvements to address the transportation needs of individuals with disabilities that go beyond those required by the Americans with Disabilities Act (ADA). The New Freedom formula grant program has been designed to expand the transportation mobility options available to individuals with disabilities beyond the requirements of the ADA. Examples of projects and activities that might be funded under the program include, but are not limited to: Purchasing vehicles and supporting accessible taxi, ride sharing, and vanpooling programs. Providing paratransit services beyond the minimum requirements of the ADA, including seasonal routes. Making accessibility improvements to transit and intermodal stations not designated as key stations. Supporting voucher programs for transportation services offered by human service providers. Supporting volunteer driver and passenger aide/assistant programs. Supporting mobility management and coordination programs among public transportation providers and other human service agencies providing transportation. COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 3

7 MOBILITY MANAGEMENT (MM) Mobility management is a strategic approach to service coordination and customer service which enhances the ease of use and accessibility of transportation networks. Mobility management starts with the creation of partnerships among transportation providers in a particular region, so as to expand the range of viable options that communities have for transportation. When implemented, mobility management will move transit agencies toward collaboration with other transportation providers. The idea behind this approach is to create a full range of well synchronized mobility services within a community creating transit resources that are efficiently coordinated, enabling customers to make better decisions, as well as improved customer service. Mobility Management is an eligible for Section 5310, Section 5316, and Section 5317grant funding and local match is required. COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 4

8 II. DEMOGRAPHICS OVERVIEW The demographics of an area are a strong indicator of demand for transportation service. Relevant data are summarized in this chapter. The data provided in the following section have been gathered from multiple sources including the U.S. Census Bureau s 2010 Census, American Community Survey (ACS) 2005 to 2009, the U.S. Census Bureau s 2000 Census, and the West Virginia University Regional Research Institute. It is important to note that the ACS five year estimates have been used to supplement Census data that is not available through the 2010 Census. As a five year estimate, the data represent a percentage based on a national sample and does not represent a direct population count. West Virginia s Region X is comprised of Ohio, Marshall, and Wetzel Counties. The City of Wheeling, which has an estimated population of 28,486, is the largest city within the study area. The map in Exhibit II.1 depicts the counties and communities within the Region. COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 5

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10 POPULATION PROJECTIONS The West Virginia University (WVU) Regional Research Institute projects the region s population will fall slightly to 89,863 by 2015, a 4.5 percent decrease from the year 2010 population. From 2020 to 2030, it is estimated that the population will continue to decrease. The Institute projects an 11 percent decrease in total population for the Region during the next 20 years; the population of each county is projected to decrease a consistent rate. The projected population of the Region in 2030 is 83,548. Exhibit II.2 shows population trends between 2010 and 2030 for each county. Exhibit II.2 Population Trends, Source: WVU Regional Research Institute POPULATION DENSITY Exhibit II.3 on the following page illustrates the population density per square mile. As illustrated, population densities vary throughout the Region. The cities of New Martinsville, Moundville, and Wheeling have the highest population densities. As the distance from the center of each city increases, the population density per square mile decreases. The more rural parts of Ohio County have a population density of 47 to 245, while rural areas in Marshall and Wetzel Counties have an even lower population density of 15 top 46 people per square mile. COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 7

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12 POPULATION PROJECTION FOR OLDER ADULTS Older adults are most likely to use transportation services when they are unable to drive themselves or choose not to drive. Older adults predominately live on limited incomes and, therefore, transportation services are a more economical option than owning a vehicle. For these reasons, the higher population of older adults in an area is an indicator of potential transit demand. Further, there is a trend occurring in the United States relating to the aging of the population. The two age cohorts with the largest percentage of growth over the last decade (2000 to 2010) were the year old cohort and the year old cohort. People in these two age groups were primarily born during the post WWII baby boom, era defined by the Census Bureau as persons born from 1946 through These baby boomers are now reaching the age of 65 and are becoming more likely to take advantage of transportation services when they are available. The Administration on Aging (U.S. Department of Health and Human Services) reports that, based on a comprehensive survey of older adults, longevity is increasing and younger seniors are healthier than in all previously measured time in history. Quality of life issues and an individual s desire to live independently will place increasing pressure on existing transit services to provide mobility to this aging population. As older adults live longer and remain independent, the need to provide public transit is greatly increased. Exhibit II.4 illustrates the population density of adults age 65 and older by block group. Concentrations of this age group are spread throughout the region. Block groups with the highest concentrations are located in Ohio and Marshall Counties. These block groups indicate areas in which individuals 65 and over comprise over 35 percent of the total population. The older adult population in each county ranges from 23 to 35 percent of the total county population. COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 9

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14 INDIVIDUALS WITH DISABILITIES Enumeration of the population with disabilities in any community presents challenges. First, there is a complex and lengthy definition of a person with a disability in the Americans with Disabilities Act (ADA) implementing regulations, which is found in 49 CFR Part This definition, when applied to transportation services applications, is designed to permit a functional approach to disability determination rather than a strict categorical definition. In a functional approach, the mere presence of a condition that is typically thought to be disabling gives way to consideration of an individual s abilities to perform various life functions. In short, an individual s capabilities, rather than the mere presence of a medical condition, determine transportation disability. The U.S. Census offers no method of identifying individuals with a transportation related disability. The best available data for Region X is available through the 2000 U.S. Census estimate of individuals with outside of the home disabilities. The U.S. Census defines a go outside the home disability as a disability that restricts a person s ability to leave the home alone for shopping or medical trips. Despite the age of the data, it should be noted that due to the population size of Region X the 2000 U.S. Census provides the most accurate data available. Exhibit II.5 is intended to provide a comparison of the disabled population in each county. The chart identifies the highest population of individuals with a disability reside in Marshall County. The total disabled population estimate for the county is 640. There are an estimated 538 individuals with a disability in Ohio County. In Wetzel County, 286 people have a gooutside the home disability. Overall, approximately 0.1 percent of the population with a disability is between ages 16 and 20; 48.2 percent are between ages 21 and 64; and, 51.6 percent are age 65 or older. Exhibit II.5 Disability Incidence by Age Group by County Source: 2000 Census COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 11

15 HOUSEHOLD INCOME Exhibit II.6 illustrates the household incomes for the study area according to the American Community Survey (ACS) 2005 to According to the survey, there are a total of 41,023 households in Region X. Of those households, about 54 percent of earn an annual income of less than $40,000. Of the households earning less than $40,000, approximately 15 percent earned between $20,000 and $29,999. Another 17 percent earned between $10,000 and $19,999, and about 10 percent earned less than $10,000 per year. The median household income is similar for each county (Exhibit II.7). Exhibit II.6 Household Income by County Source: ACS COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 12

16 ZERO VEHICLE HOUSEHOLDS Exhibit II.7 Median Household income County Median Income Ohio $30,836 Marshall $30,989 Wetzel $30,935 Source: ACS The number of vehicles available to a housing unit is also used as an indicator of demand for transit service. Overall, 10 percent of the all households have no available vehicle. An additional 37 percent of households have only one vehicle, which can be a challenge to a family with more than one employed adult. Exhibit II.8 shows vehicle availability by the number of households in each county. Exhibit II.8 Zero Vehicle Households Source: ACS Exhibit II.9 illustrates the percentage of housing units that have no available vehicle, according to ACS 2005 to 2009 data. The block groups with the darkest shading have the highest percentage of housing units with no available vehicles. The block group locations with the highest concentration of these households are within Ohio and Marshall Counties and centered around Wheeling and Moundsville; over 33 percent of households within theses block groups have no vehicle available. Areas with a moderate percentage of zero vehicle households, ranging from 10 to 17 percent can be found in all the counties in the Region. COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 13

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18 MAJOR TRIP GENERATORS The term trip generator is used to describe locations where concentrations of people are likely to live (apartment complexes, nursing homes, etc.) or where people are likely to meet their shopping, child care, health care, educational, or employment needs. The map in Exhibit II.10 illustrates the major trip generators in Region X including major human service agencies, education centers, health care facilities, and shopping locations. The most common trip origins and destinations by county, according to the 2007 Coordinated Public Transit Human Services Transportation Plan are listed below: Agencies Family Service UOV Marshall County Senior Center Wetzel County Commission on Aging Ohio County DHHR Marshall County DHHR Wetzel County DHHR Education West Virginia Northern Community College West Virginia Business College Housing St John s Home REM WV Inc. Florence Critteton Services Wheeling Housing Authority Benwood McMechern Housing Auth. Moundsville Housing Authority Medical Ohio Valley Medical Center Wheeling Dialysis Center Wheeling Hospital Wetzel County Hospital Reynolds Memorial Hospital Shopping The Highlands Walmart Wheeling Shopping Triadelphia Walmart Moundsville Walmart Moundsville Walmart New Martinsville Kroger Moundsville Kroger Benwood Kroger Wheeling COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 15

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20 III. SERVICE PROVIDER INVENTORY OVERVIEW The inventory of service provider capabilities and the structure of transportation resources provide planners with the necessary foundation for designing changes that will complete and improve the network of transportation resources. Multiple components of community outreach activities were utilized to encourage public and human service agency transportation providers and users to participate in the inventory aspects of this Plan, which included focus groups and one on one interviews. An understanding of existing resources, vehicle utilization, and financial information is necessary prior to implementation of new coordinated approaches to service for older adults, individuals with disabilities, people with low incomes, and the general public. The summary and vehicle utilization tables at the end of this chapter provide an overview of the vehicle inventories and utilization, hours of service, and passenger eligibility for each of the participating organizations (where information was provided by those organizations). The ultimate goal for organizations that provide, purchase, or use transportation for older adults, individuals with disabilities, people with low incomes, and the general public is to improve upon the existing network of services to create new efficiencies so programs can provide additional service with the existing level of funding. If services are to be expanded in the future, additional funding will be necessary. ELIGIBILITY FOR FUNDING Certain coordinated transportation stakeholders are eligible for additional funding through the Federal Transit Administration s (FTA) Section 5316 Program, Job Access and Reverse Commute (JARC); Section 5317 Program, New Freedom; and the Section 5310 Program, Transportation for Elderly Persons and Persons With Disabilities. Criteria for eligible applicants to the Section 5316 and 5317 programs are as follows: Public entities providing public transit services; or, Private, nonprofit entities designated by local government to provide public transit services. Criteria for eligible applicants to Section 5310 are as follows: Private, nonprofit 501(c)(3) corporations; Public bodies identified by the state as lead agencies in a coordination project; or Public bodies that certify that no private, nonprofit corporations exist within their jurisdiction for the provision of elderly and disabled transportation. COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 16

21 Organizations that are not eligible applicants for Sections 5316, 5317, or 5310 may still benefit from these programs through agreements with eligible organizations, and should seek partnerships and formal contractual agreements with eligible applicant(s) in order to achieve the coordinated transportation goals. INVENTORY OF SERVICES AND KEY STAKEHOLDERS Key public and human service agency transportation stakeholders from all counties in Region X were invited to participate in one on one interviews with RLS and Associates, Inc. staff to discuss the existing transportation resources utilized for their consumers. Public meetings were also held with invitations extended to all stakeholders and the general public. A list of the 95 stakeholder organizations that were invited to participate in the interviews and stakeholder meetings is included in the Appendix. Participating Transportation Stakeholders Interviewers used a standard set of questions for each interview to promote consistency in the findings. Several organizations volunteered to participate either through a personal, face to face discussion or via a telephone interview. Stakeholders that provide transportation services described their programs and resources. Other organizations that purchase trips from a third party provider or arrange transportation on behalf of their consumers expressed several common interests regarding the unmet transportation needs of their consumers and the general public. The following paragraphs describe the transportation provided by each of the participating organizations. The nine organizations that participated in an one on one interview or completed a survey are listed below: Bel O Mar Regional Council Faith in Action Caregivers Family Services of the Upper Ohio Valley Greater Wheeling Coalition for the Homeless Marshall County Seniors Northwood Health Systems, Inc. Ohio Valley Regional Transportation Authority (OVRTA) Wetzel County Senior Center Wheeling Area Training Center for Handicapped (WATCH)/Russell Nesbitt Descriptions of the transportation related services as provided by the organizations that operate transportation and participated in an interview or responded to a survey are provided on the following pages. COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 17

22 SERVICE PROVIDER SUMMARIES Results from one on one interviews and provider surveys are summarized in the following paragraphs. FAITH IN ACTION CAREGIVERS Faith in Action Caregivers is a private non profit organization. The agency uses volunteers to provide transportation for medical appointments, shopping and other purposes necessary to independent living. The agency s mission is to support the independent living of older adults and people with disabilities through the shared ministry of faith communities in Ohio, Marshall, and Belmont Counties. Faith In Action focuses on escorted transportation services that other agencies are unable to provide. There are 600 Faith In Action programs across the nation. Programs: Consumer Eligibility: Hours/Days of Service: Mode of Services: Transportation Staff: Faith In Action Caregivers Escorted Transportation, Reassurance Phone Calls, Respite Care, Chores, Errands and Shopping, Friendly Visits, Minor Home Repairs, Home Based Exercise Program General Public 24 hours a day/7 days a week Door Through Door Demand Response 1 Director 1 Clerical Staff 1 Volunteer Administrator 80 to 90 Volunteer Drivers 2 Schedulers Annual Trips Provided: 5,862 Annual Transportation Cost: $71,400 Cost per Passenger Trip: $12.18 Funding Sources for Transportation: Donations, Faith Based Support, Foundation Support, Fundraising COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 18

23 Schedule and Service Area Volunteer transportation service is operated throughout Ohio, Marshall, and Belmont Counties. Service is available 24 hours a day and is only limited by volunteer driver availability. Fare Structure and Eligibility There is no eligibility restriction for transportation provided by the agency. Faith in Action does not charge a fare or suggest donations from passengers. The agency state there is no fee for any service provided regardless of income level. Faith in Action operates as a neighbor in the community and serves with no anticipation of financial compensation. Scheduling Passengers are encouraged to call as soon as possible to schedule trips. If there is room in the volunteer driver schedule, the coordinator will accommodate a trip request made on the day of travel. All services are based on the availability of volunteers. Coordination When appropriate, the agency currently coordinates by referring callers to other transportation providers in the area when a volunteer is not available or when a wheelchair accessible vehicle is required. Faith In Action does not have wheelchair accessible vehicles. Funding Faith in Action receives funding from donations, faith based support, foundation support, and fundraising. All funding for Faith In Action must be for the general budget because there are no separate budgets for transportation service. Faith in Action does not intend to accept State or Federal funding, either directly or indirectly. FAMILY SERVICE UPPER OHIO VALLEY Family Service Upper Ohio Valley is a non profit agency serving older adults in Ohio County. Services include credit counseling, financial management assistance, adult day care Alzheimer s support, in home care, nutrition, and transportation. Consumers are transported to medical appointments, dialysis, and nutrition. The agency also provides transportation for shopping opportunities each Monday. Programs: Consumer Eligibility: Family Service Upper Ohio Valley Credit Counseling, Financial Management Assistance, Adult Day Care Alzheimer s Support, In Home Care, Nutrition, Transportation Van Transportation: Ohio County Adults Age 60 and Older NEMT: Ohio County Residents Age 18 and Older COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 19

24 Hours/Days of Service: Mode of Services: Transportation Staff: 8:00 AM to 3:00 PM On Week Days, Wednesday 8:00 AM to 5:00 PM Wednesday Door to Door Demand Response 1 Director 1 Vice president 4 Drivers (Part Time) 1 Scheduler 2 Maintenance Personnel (Part Time) Annual Trips Provided: 9,878 Annual Transportation Cost: $130,583 Cost per Passenger Trip: $13.21 Funding Sources for Transportation: Section 5310, Title III B, Medicaid, Life Funds, Donations, United Way, Fundraising, Medicaid, Marshall County Commission, City of Wheeling, Northwestern AoA, fees, and various corporate grants. Schedule and Service Area The transportation service is operated using seven vehicles, three of which are wheelchair accessible. Transportation for adults age 60 and older is provided to the Ohio County Senior Center, banks, grocery stores, medical appointments, and for other essential functions. Destinations are primarily limited to Ohio County; transportation to border counties may be considered when services needed are unavailable in Ohio County, or if an equivalent service is available at a closer location outside of Ohio County. Specialized non emergency medical transportation (NEMT) is also available for Ohio County residents who are 18 to 59 years of age and require transportation to a medical appointment. The NEMT service is available for Medicaid and non Medicaid eligible individuals. Those who do not receive Medicaid benefits pay a fee equivalent to the rate paid by West Virginia Medicaid, payable at the time of transport. Fare Structure and Eligibility There is no set fare structure. Passenger donations are suggested based on the distance to and from the requested destination. No one will be denied services based upon his/her unwillingness or inability to donate. COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 20

25 Transportation is available for adults age 60 and older. Drivers will provide assistance to passengers with mobility limitations as they enter and disembark the vehicle, including people using walkers and canes, or people who have visual impairment. Scheduling It is recommended that trips are scheduled one week in advance. The agency works with local doctors to group passenger trips whenever possible. Last minute requests will be accommodated, if possible. Older adults traveling to a senior center for nutrition are placed on a standing order and do not have to schedule the trip on advance. Coordination Currently, the Family Service Upper Ohio Valley is party to a contract agreement with Marshall County Senior Center. Under the contract, the Senior Center provides trips for Family Services and is reimbursed at a predetermined contract rate. The agency cites perceived restrictions placed on the use of vehicles by funding sources, insurance concerns, and unique consumer populations as barriers to sharing the use of vehicles and mixing consumers of different agencies. Funding The Family Service Upper Ohio Valley receives funding from West Virginia Bureau of Senior Services, the Northwestern Area Agency on Aging, the U.S. Department of Housing and Urban Development, the City of Wheeling, the Marshall County Commission, fees, Section 5310, Title III B of the Older Americans Act, Medicaid, LIFE, donations, United Way, fundraising. If the agency had additional funding it would increase driver wages and repair its vehicles that are currently not in use due to maintenance problems. MARSHALL COUNTY SENIOR CENTER Marshall County Senior Center is a nonprofit organization serving adults age 60 and older, and individuals with disabilities. Centers in Cameron and Moundsville provide nutrition, social services, and transportation. Transportation services are available Monday through Friday from 8:15 AM to 3:30 PM. Programs: Consumer Eligibility: Hours/Days of Service: Mode of Services: Marshall County Senior Center Nutrition, Social Services, Transportation Adults age 60 and older and individuals with disabilities of any age 8:15 AM to 3:30 PM Monday Friday Door to Door Demand Response COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 21

26 Transportation Staff: 1 Director 1 Clerical Staff 1 Dispatcher 5 Drivers (1 in Cameron, 2 in Moundsville, 1 in Wheeling/Bellaire, and 1 in the McMechen area) Annual Trips Provided: 8,335 Annual Transportation Cost: $109,647 Cost per Passenger Trip: $13.15 Funding Sources for Transportation: Title III B, LIFE, Section 5310, County Funding, Donations Schedule and Service Area Services are available from 8:15 AM to 3:30 PM, Monday through Friday. Transportation services are to locations in Marshall County as well as to Wheeling, Martin s Ferry, and Bellaire for medical and shopping trips. Major destinations include the senior center, Walmart, Kroger, and medical appointments in Wheeling, Fare Structure and Eligibility There is no set fare structure. Donations are requested but not required. Transportation is available for adults age 60 and older and individuals with disabilities of any age. Marshall County Senior Center is not a Medicaid transportation provider. Medicaid eligible trip requests are referred to Home Town Transportation. Scheduling There are no advance reservation requirements for transportation. However, staff at the center recommend that consumers schedule trips for medical appointments at least one day in advance, to ensure availability. Coordinated Transportation Marshall County Senior Center shares information about area transportation providers and agencies. It also makes referrals to Home Town Transportation. The Center has also allowed joint use of their vehicle when Family Services had a vehicle in the garage for repair. Marshall County Senior Center provides transportation for Northwood Health Systems. The number of trips provided through the contract seem to have decreased, according to the Senior Center Transportation Director. Finally, Marshall County Senior Center transports people to bus stops where they transfer to OVRTA to complete their trip. There have only been a few requests for transfers/connections to OVRTA. COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 22

27 The Center indicated that local officials have tried to coordinate transportation between the local organizations over recent years. Even with support of local officials, coordinated transportation efforts are only minimally successful because providers are protective of their services and current funding levels. Funding The senior center receives funding from the Federal Transit Administration Section 5310 Program via the West Virginia Division of Public Transit (DPT) to purchase its vehicles. Other revenue sources include Title III B of the Older Americans Act, the Legislative Initiative for Seniors Fund, donations, and local match money from Marshall County. The Center would like to extend its hours of operation so that it could serve more purposes, including earlier morning trips to the Wheeling Dialysis Center, but the operating budget is maximized and does not allow for expansion. NORTHWOOD HEALTH SYSTEMS, INC. Northwood Health Systems, Inc. in a private non profit organization that is dedicated to providing cost effective, quality care of children, adolescents, adults, and senior citizens with emotional problems, mental illness and drug and alcohol addictions. The organization is committed to helping people achieve their highest possible quality of life. Transportation is provided for Northwood Health Systems consumers. Programs: Consumer Eligibility: Northwood Health Systems, Inc. Care for individuals with emotional problems and mental illness Individuals with emotional problems and mental illness Hours/Days of Service: Wetzel County: 6:30 AM to 4:00 PM, Monday Friday 9:00 AM to 3:00 PM, Saturday Marshall & Ohio Counties: 8:00 AM to 9:00 PM, Monday Friday 9:00 AM to 3:00 PM, Saturday Mode of Services: Transportation Staff: Door to Door Demand Response 1 Executive Director 3 Clerical 45 Drivers (everybody in the organization can be a driver. All staff members are trained for PASS.) 2 Maintenance COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 23

28 3 Dispatchers/Schedulers Annual Trips Provided: 29,000 (estimate) Annual Transportation Cost: $904,413 Cost per Passenger Trip: $31.19 Funding Sources for Transportation: Section 5310, Medicaid, Agency Funding Schedule and Service Area Transportation services are available on a demand response basis as follows: Wetzel County: 6:30 AM to 4:00 PM, Monday through Friday Marshall County: 8:00 AM to 9:00 PM, Monday through Friday Ohio County: 8:00 AM to 9:00 PM, Monday through Friday All Counties: 9:00 AM to 3:00 PM, Saturdays Fare Structure and Eligibility Consumers do not pay a fare for transportation. Transportation costs are part of the consumer s total service costs. Only agency consumers are eligible for transportation. Scheduling There are no advance reservation requirements for transportation. Early mornings and late evenings have the lowest demand for service. The agency operates a fleet of 28 vehicles, seven of which are wheelchair accessible. Coordinated Transportation Northwood Health Systems understands the benefits of coordinating transportation resources. It suggests a structure where small organizations contract with larger organizations so that everyone can benefit from the resources available to the community. However, licensure requirements significantly reduce the trip sharing opportunities (i.e., client mixing on vehicles) for Northwood. In particular, Northwood would be interested in sharing a pool of vehicles for transportation in the local area. When the agency has a vehicle in the garage, it must incur significant costs by renting a vehicle. Funding In 2010, Northwood had an operating budget of $414,896 and a capital budget of $365,970 for consumer transportation. COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 24

29 Total operating expenses in 2010 were $904,413. The agency experienced a net loss of ($489,517) for consumer transportation. The operating budget included wages, mileage reimbursement for staff that drive personal vehicles to provide consumer trips, fuel, vehicle insurance, maintenance, taxes, administrative expenses, and depreciation. OHIO VALLEY REGIONAL TRANSPORTATION AUTHORITY The Ohio Valley /Eastern Ohio Regional Transportation Authority (OVRTA/EORTA) is the public transportation provider in the Wheeling area. The system operates eleven fixed routes and AdVANtage, complementary paratransit service. Seven of the fixed routes serve West Virginia, while four serve Ohio. Paratransit services are available within 1.5 miles of any fixed route to individuals who are certified as ADA eligible. Programs: Consumer Eligibility: Hours/Days of Service: Mode of Services: Transportation Staff: OVRTA/EORTA Transportation General Public 6:00 AM to 6:30 PM Monday Friday 6:00 AM to 6:00 PM Saturday Fixed Route and Paratransit Curb to Curb Demand Response 1 Director 4 Managers 31 Drivers 9 Maintenance Personnel 2 Dispatchers Annual Trips Provided: Fixed Route: 293,053 Paratransit: 3,000 Annual Transportation Cost: Fixed Route: $2,005,000 Paratransit: $205,000 Cost per Passenger Trip: Fixed Route: $6.84 Paratransit: $68.33 Funding Sources for Transportation: Passenger Fares, Property Tax Levy, Section 5307, Contracts, ARRA, United Way COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 25

30 Schedule and Service Area The transportation authority operates a fleet of 22 buses and 4 paratransit vehicles. Service is provided Monday through Friday, from 6:00 AM to 6:30 PM and Saturday from 6:00 AM to 6:00 PM. OVRTA Service is provided throughout the West Virginia communities of Wheeling and Bethlehem in Ohio County, as well as Benwood and McMechen in Marshall County. EORTA operates four fixed routes that primarily serve the Ohio communities in Belmont and Jefferson Counties of Bellaire, Bridgeport, Brookside, Martin s Ferry, Rayland, Shadyside, Tiltonsville, Yorkville and the communities located along the Blaine route west of Brookside. Exhibit III.1 depicts the OVRTA/EORTA System Map. Fare Structure and Eligibility Fixed route transportation is available to the general public, while demand response paratransit is available to individuals with disabilities. Fares are $1.30 for the general public and $0.65 for seniors and individuals with disabilities. Monthly passes are sold for $42.00 to the general public and $21.00 for seniors and individuals with disabilities. The AdVANtage paratransit services fare is $2.60 per trip. Scheduling Trips on the paratransit service must be scheduled up to 14 days in advance. If possible, requests for same day transportation will be accommodated. COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 26

31 Exhibit III.1 OVRTA/EORTA System Map Source: OVRTA/EORTA COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 27

32 Coordinated Transportation OVRTA sells vouchers to the United Way and Coalition for the Homeless. The agencies reimburse OVRTA for the vouchers and OVRTA accepts the vouchers as fare payment for their trip. Similarly, OVRTA sells tokens to other human service agencies, including Health and Human Services. Tokens are given to agency consumers and accepted as payment by OVRTA. Other attempts to coordinate have been explored, but it seems that agencies do not have enough incentive to coordinate services and plans are not implemented. OVRTA is willing to discuss coordination opportunities with any organization in the service area. Funding The Ohio Valley /Eastern Ohio Regional Transportation Authority receives Section 5307 funding, ARRA funding, and local fare revenues, and United Way funding. The local property tax is the authority s primary source of funding and provides the majority of the local match for grants. If more funding were available the agency would continue to update the fleet, expand routes, and extend operating hours later into the evening for employment purposes. WETZEL COUNTY COMMITTEE ON AGING Wetzel County Committee on Aging is a private non profit agency that provides services for adults 60 years of age and older, individuals with disabilities, and veterans in Wetzel County. The agency operates nutrition programs, senior activities, and transportation. The agency operates six transportation vehicles. There are eight drivers, two clerical staff members, three managers, and an executive director. Volunteers are not used for transportation tasks. The primary trip purpose of agency customers is non emergency medical transportation and transportation service to the senior center. Programs: Client Eligibility: Hours/Days of Service: Mode of Services: Transportation Staff: Wetzel County Committee on Aging Transportation, Senior Nutrition Adults age 60 and Older, Individuals with Disabilities, Veterans 8:00 AM to 4:00 PM Monday Friday Door to Door, Demand Response 1 Director 3 Managers 2 Clerical Staff 8 Drivers Annual Trips Provided: 13,606 COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 28

33 Annual Transportation Cost: $115,000 Cost per Passenger Trip: $8.45 Funding Sources for Transportation: Title III B, Medicaid, United Way, Local Funding, Section 5310 Schedule and Service Area The transportation service is operated throughout Wetzel County, using two sedans, one minivan, three vans, and a light duty bus. The hours of transportation are Monday through Friday, 8:00 AM to 4:00 PM. Transportation services are provided door to door. Drivers assist passengers as needed. Major destinations include Wheeling, Glendale, New Martinsville, Sistersville, Fairmont, Clarksburg, Morgantown, Marietta, and Pine Grove. Fare Structure and Eligibility Standard fares are not charged, however there is a suggested donation. The agency serves adults age 60 and older, individuals with disabilities, veterans, and people with low incomes in Wetzel County. Scheduling Passengers are encouraged to call as far in advance as possible. The agency s policy requires a 24 hour notice, but same day trips reservations can be take if space is available. Coordination Wetzel County Council on Aging does not formally coordinate. However, they do send their drivers to training groups with other agencies and transit services in the region. They also work with their clients to provide referrals whenever the agency cannot provide the trip. Funding The agency is a recipient of Title III B of the Older Americans Act, Medicaid reimbursement for non emergency medical transportation, United Way, Local Funding and, Section WHEELING AREA TRAINING CENTER FOR HANDICAPPED/RUSSELL NESBITT Wheeling Area Training Center for Handicapped (WATCH) is a private, non profit organization located in Wheeling. The agency provides job training and transportation assistance to individuals with disabilities in and around Wheeling. WATCH is part of the Russell Nesbitt agency that provides a variety of services to individuals with disabilities in the Wheeling area. Programs: WATCH/Russell Nesbitt Job Training, Employment, Job Support, Transportation COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 29

34 Consumer Eligibility: Hours/Days of Service: Mode of Services: Transportation Staff: Individuals with disabilities in the Wheeling Area 7:25 AM to 2:10 PM, Monday Friday Curb to Curb Demand Response 1 Director 3 Drivers 1 Maintenance Personnel Annual Trips Provided: 1,500 Annual Transportation Cost: Funding Sources for Transportation: Information Not Provided Medicaid, Title 19 Schedule and Service Area Transportation services are available from 7:25 AM to 2:10 PM, Monday through Friday. The agency operates two vans. Services are available to consumers living in the Wheeling area. Consumers are transported from their home to the WATCH agency where consumers perform various contracted work services. Fare Structure and Eligibility Transportation services are limited to agency consumers and there are no fares. Scheduling Consumers are listed as standing order and utilize transportation services to get to and from employment. Coordinated Transportation WATCH occasionally shares vehicles and repair services with Russell Nesbitt, if the need arises. WATCH and Russell Nesbitt recently merged into a single organization. Funding Funding sources for transportation services include Title 19 and Medicaid work reimbursement. With more funding the agency would invest and a new van and hire additional staff to increases the agencies capacity to service consumers. COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 30

35 OTHER STAKEHOLDERS BEL O MAR REGIONAL COUNCIL The Bel O Mar Regional Council is responsible for transportation planning in the Region, including Ohio and West Virginia counties. As such, the Council deals with the transportation needs and gaps in service. Recent coordinated transportation activities have been successful in Ohio, but there are fewer success stories in the West Virginia counties. Continued efforts to inform and educate West Virginia Commissioners may help with progress of coordinated transportation efforts. GREYHOUND BUS LINES The Greyhound station that serves Region X is located at 1405 Main Street in Wheeling. Hours of operation are listed in Exhibit III.2. Please note that hours are subject to change. Exhibit III.2: Greyhound Operation Hours Days Hours of Operation Monday Friday 6:00 AM 6:00 PM Saturday 6:00 AM 2:00 PM Source: Greyhound Bus Lines; GREATER WHEELING COALITION FOR THE HOMELESS The Greater Wheeling Coalition for the Homeless does not provide transportation services. However, it purchases tokens from OVRTA and provides tokens to agency consumers. During the Fiscal Year, the agency spent $9,091 on OVRTA tokens for its consumers. OVRTA tokens are given out to consumers for required appointments, but the agency does not have adequate funding to purchase enough tokens to cover the needs of all consumers. The agency identifies access to transportation as one of the largest barriers present among the homeless community. Individuals who are homeless need transportation services to work, school, and required medical treatments. The continued sprawl of service and employment centers into the Wheeling suburbs and beyond the existing transit system service area is creating a growing gap between homeless shelters and low income residential areas and employment or shopping areas. The agency identified several necessary service improvements. More transportation service between Moundsville and Wheeling, and between the Highlands and Wheeling, is needed for medical and employment purposes. All OVRTA routes and service hours, and Sunday service is a great need among the homeless population. Also, the addition of bus shelters would be an improvement to safety over the existing open stops. COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 31

36 HOMETOWN TRANSPORTATION, LLC. Hometown Transportation is a private company that provides non emergency medical transportation (NEMT) in and around Moundsville. The company was established in It is located in Moundsville, WV. Marshall County Senior Center refers Medicaid eligible trips to Hometown Transportation. SUMMARY OF TRANSPORTATION SERVICES The matrix in Exhibit III.3 shows the available services by county in the Region. The matrix identifies public transportation, older adult transportation, transportation for individuals with disabilities, and inter city transportation. Exhibit III.3 Transportation Service Matrix County Public Transportation Senior Transportation Transportation for Individuals with Disabilities Veterans Inter City Transportation Ohio x x x x Marshall x x x x Wetzel x x x Exhibit III.4 identifies the organizations that provide transportation in the Region. The list includes public, private, and non profit organizations. Within the table the number of vehicles, the types, of services, the service area, and funding sources are identified for each provider. The map in Exhibit III.5 identifies the service area of each identified provider. There are 68 passenger transportation vehicles in Ohio, Marshall, and Wetzel counties that are operated by seven public and non profit agencies, not including private limousine, Greyhound Bus, taxi companies, and non profit organizations that did not disclose their fleet inventory. The majority of transportation services are available on weekdays between 8:00 AM and 4:00 PM. Weekend and evening transportation is available on a more limited basis. All of the identified vehicles are used to transportation for older adults, people with low incomes, individuals with disabilities, and/or the general public, many of who are registered as consumers of the organizations identified as transportation stakeholders. This inventory does not include school buses or Head Start vehicles. COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 32

37 Marshall County Name Service Type Passenger Eligibility Burns & Church Transportation Company Faith in Action Caregivers First Class Limo Exhibit III.4: Provider Summary Table Service Area Taxi General Public Ohio and Marshall Counties Human Service Agency Seniors and Individuals With Disabilities Ohio and Marshall Counties Taxi General Public Ohio and Marshall Counties Service Description Immediate Response Demand Response Immediate Response Hours of Service Not Reported Any Time Monday Sunday Not Reported Fleet Information Funding Not Reported Passenger Fares Volunteers Use Their Personal Vehicles Donations, Faith Based Support, Foundation Support, Fundraising Not Reported Passenger Fares Marshall County Senior Center Northern Panhandle Heard Start Northwood Health Systems Human Service Agency Older Adults and Medicaid eligible Head Start Head Start Students Human Service Agency Agency Consumers Marshall County Marshall, Ohio, and Wetzel Counties Ohio and Marshall Counties Demand Response Demand Response Demand Response 8:15 AM 3:30 PM Monday Friday Not Reported 6:30 AM 4:00 PM Monday Friday 9:00 AM 3:00 PM Saturday 4 Vans 2 Mini Vans Title III B, Medicaid, United Way, Local, Section 5310 Not Reported Head Start 8 Vans in Marshall County (28 total vehicles in fleet) Section 5310, Medicaid, Agency Funding COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 33

38 Marshall County Name Service Type Passenger Ohio Valley/Eastern Ohio Regional Transportation Authority Russell Nesbitt Services Hometown Transportation Public Transportation Human Service Agency Non Emergency Ambulance Service Service Area Eligibility General Public Wheeling, Registered Agency Consumers Medicaid eligible and non Medicaid eligible Bethlehem, Benwood, McMechen Marshall, Ohio, and Wetzel Counties Service Description Fixed Route and Paratransit Demand Response Moundsville Medical Transportation Hours of Service 6:00 AM 6:30 PM Monday Friday 6:00 AM 6:00 PM Saturday 730 AM 5:00 PM Monday Friday Not Reported Fleet Information 15 Buses 2 Vans Funding Fares, Tax Levy, Section 5307, Contracts, ARRA, United Way Not Reported Medicaid, Title 19 Ambulance Medicaid and Private Pay COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 34

39 Ohio County Name Service Type Burns & Church Transportation Company Wagner Cab Service Yellow Cab of Moundsville Family Service Upper Ohio Valley Faith in Action Caregivers First Class Limo Northern Panhandle Heard Start Passenger Eligibility Service Area Taxi General Public Ohio and Marshall Counties Human Service Agency Human Service Agency Older Adults and Medicaid eligible Older Adults and Individuals With Disabilities Service Description Immediate Response Ohio County Demand Response Ohio and Marshall Counties Taxi General Public Ohio and Marshall Counties Head Start Head Start Students Marshall, Ohio, and Wetzel Counties Demand Response Immediate Response Demand Response Hours of Service Not Reported 8:00 AM 3:00 PM On Week Days, Wednesday 8:00 AM 5:00 PM Wednesday Any Time Monday Sunday Not Reported Not Reported Fleet Information Funding Not Reported Passenger Fares 4 Vans 3 Mini Vans Volunteers Use Their Personal Vehicles Section 5310, Title III B, Medicaid, Life Funds, Donations, United Way, Fundraising, Medicaid, Local Government Donations, Faith Based Support, Foundation Support, Fundraising Not Reported Passenger Fares Not Reported Head Start COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 35

40 Ohio County Name Service Type Northwood Health Systems Ohio Valley/Eastern Ohio Regional Transportation Authority Russell Nesbitt Services Wheeling Area Training Center for Handicapped Human Service Agency Public Transportation Human Service Agency Human Service Agency Passenger Eligibility Agency Customers Service Area Ohio and Marshall Counties General Public Wheeling, Bethlehem, Benwood, McMechen Registered Agency Customers Agency Customers Marshall, Ohio, and Wetzel Counties Service Description Demand Response Fixed Route and Paratransit Demand Response Ohio County Demand Response Hours of Service 8:00 AM 9:00 PM Monday Friday 9:00 AM 3:00 PM Saturday 6:00 AM 6:30 PM Monday Friday 6:00 AM 6:00 PM Saturday 730 AM 5:00 PM Monday Friday 7:25 AM 2:10 PM Monday Friday Fleet Information 17 Vans in Ohio County (28 total vehicles in fleet) 15 Buses 2 Vans Funding Section 5310, Medicaid, Agency Funding Fares, Tax Levy, Section 5307, Contracts, ARRA, United Way Not Reported Medicaid, Title 19 2 Vans Medicaid, Title 19 COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 36

41 Wetzel County Name Service Type Northern Panhandle Heard Start Northwood Health Systems Russell Nesbitt Services Wetzel County Committee on Aging Passenger Eligibility Head Start Head Start Students Human Service Agency Human Service Agency Human Service Agency Agency Consumers Registered Agency Consumers Older Adults, Medicaid eligible, Veterans Service Area Marshall, Ohio, and Wetzel Counties Ohio and Marshall Counties Marshall, Ohio, and Wetzel Counties Wetzel County Service Description Demand Response Demand Response Demand Response Demand Response Hours of Service Not Reported 8:00 AM 9:00 PM Monday Friday 9:00 AM 3:00 PM Saturday 730 AM 5:00 PM Monday Friday 8:00 AM 4:00 PM Monday Friday Fleet Information Funding Not Reported Head Start 3 Vans in Wetzel County (28 total vehicles in fleet) Section 5310, Medicaid, Agency Funding Not Reported Medicaid, Title 19 2 Sedans 1 Minivan 3 Vans 1 Bus Title III B, Medicaid, United Way, Local Funding, Section 5310 COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 37

42

43 Exhibit III.6: Region IX Vehicle Utilization Time of Day Operated System AM PM Name 3:00 4:00 5:00 6:00 7:00 8:00 9:00 10:00 11:00 12:00 1:00 2:00 3:00 4:00 5:00 6:00 7:00 8:00 9:00 10:00 Example Backup Backup 5 Backup 6 Backup 7 Backup Backup 6 Backup Backup 4 Backup Family Service Upper Ohio Marshall County Seniors Ohio Valley Regional Transpiration Authority Russell Nesbitt Services 1 2 Backup 1 Wheeling Area Training Center for Handicapped Wetzel County Committee on Aging

44 Needs & Gaps IV. TRANSPORTATION UNMET NEEDS & GAP ANALYSIS OVERVIEW This chapter provides documentation of the needs assessment and gaps analysis procedures that were conducted for the planning process. Outreach and needs assessment activities were targeted to the general public and organizations that serve individuals with disabilities, older adults, people with low incomes, and the general public. Outreach activities included the following: Two general public and stakeholder meetings: o August 10, 2011 at Altenheim Resource Center in Wheeling. o November 3, 2011 at Altenheim Resource Center in Wheeling. Standardized interviews with transportation providers and other key stakeholders: o 21 transportation stakeholders were identified. o 9 one on one interviews were conducted. The following paragraphs summarize and outline the results of the comprehensive needs assessment process. Detailed outreach documentation is provided in the Appendix. General Public and Stakeholder Workshops The RLS project staff facilitated two local meetings to obtain input from stakeholders and the general public. The meetings were advertised in The Intelligencer. In addition to the meeting announcements, a story about the project was published on the front page of The Intelligencer on August 10, Invitations were mailed to local public and private transportation providers, human service agencies, senior centers, and other private and non profit organizations that have a mission to serve the targeted populations in each county. Copies of the organizations invited to participate in the meeting, newspaper announcements, and invitations are provided in the Appendix. o Invitations to the meeting were distributed via the U.S. Postal Service and e mail to over 21 organizations. o Greater Wheeling Coalition for the Homeless distributed meeting invitations to its continuum of agencies (including 46 agencies). o Center for Excellence in Disabilities posted the meeting announcement on its website. o The general public was informed about the meetings through newspaper announcements posted in The Intelligencer. Sixteen organizations and the general public attended the workshops. Participants included public transportation providers, human service agencies, schools, private providers, the general public, and planning organizations. Organizations represented at the meetings are listed below: COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 40

45 Altenheim Resource Bel O Mar Regional Council Center for Excellence in Disabilities, West Virginia University Faith in Action Caregivers Family Services Upper Ohio Valley Hancock City Senior Wellness Center Marshall County Senior Center Northwood Health Systems Ohio Valley RTA Russell Nesbitt Services RNS WATCH Steal Valley RTA WVDHHR WV DOT Division of Public Transit Wetzel County Senior Center Wheeling Dialysis Center Key Stakeholder Interviews A standardized interview tool was developed and used as a guide during interviews with several transportation providers and key stakeholders. All organizations that provide public transportation, and/or have received or applied for funding through Section 5310, Section 5317, Section 5309, Section 5316, and Section 5317 were invited to participate in a one on one interview with the RLS consulting team. Nine organizations agreed to participate in a one onone interview. Results of the inventory portion of the interviews are included in Chapter III. Additional information about the unmet transportation needs and gaps in services from the perspective of these stakeholders are incorporated into the summary at the end of this chapter. Review of Relevant Transportation Studies The Coordinated Public Transit Human Services Transportation Plan (adopted in August 2007 by the Bel O Mar Regional Council/BOMTS Policy Committee) was reviewed to determine relevant information about the transportation needs and goals for the area. According to the 2007 Plan, coordinated transportation priorities were as follows: Priority 1: As the overriding intent of coordination is to maximize the mobility options of the targeted population groups, it is recognized that existing programs must be maintained. Thus, the top priority of the Plan is to utilize Section 5310 and Section 5316 funds to maintain existing services. Section 5310 funds should be applied to replacement of vehicles, as they become eligible. Section 5316 funds should be applied to the services provided by Change, Inc. in Marshall County. Section 5309 funds should continue to be utilized to purchase vans for the OVRTA to maintain the advantage program. COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 41

46 Priority 2: To address the need to improve service in Pine Grove area of Wetzel County, the second priority is to apply Section 5310 funds for purchase of a lift equipped expansion vehicle to be operated by the Wetzel County Commission on Aging. Priority 3: As there is a clearly documented need to provide job access services to individuals with low incomes in Ohio County, the third priority is to apply Section 5316 funds to establish this new service, which would preferably be provided by an existing provider. Priority 4: Section 5317 New Freedom funds will be applied for to support additional, program related services, which would be provided by a current Federal Transit Administration subrecipient. SUMMARY OF UNMET TRANSPORTATION NEEDS AND GAPS ANALYSIS Throughout the public meetings, interviews, and inventory of existing service, stakeholders identified several new unmet transportation needs and gaps in services and documented the priorities that should carry forward from the original Plan (2007). A list of identified issues is provided below. The existing transportation providers and other planning and resource agencies are commended by all stakeholders for their efforts to meet every person s most vital transportation needs. The following list is not intended to criticize any transportation providers, but rather, it is intended to update the unserved or underserved aspects of the public, private, non profit, and human service agency transportation network so that the local stakeholders have the necessary information to establish and prioritize their goals for improved coordinated transportation over the next four years. Unmet Transportation Needs and Gaps in Service Vehicles that are appropriate for rural and urban areas of each county must be purchased and maintained in good working condition. Additional wheelchair accessible vehicles are needed to fulfill the gap in available transportation services for all counties. Individuals with low incomes, older adults, and people without vehicles need access from their places of residence to employment opportunities and employment training programs. In particular, the employment transportation to/from Highlands was suggested. Later evening transportation services are needed for access to employment. Transportation earlier in the mornings is needed for the Dialysis Center in Wheeling. Public transportation service is needed to/from New Martinsville. Inter city transportation is needed between Wheeling and the Steubenville/Weirton area. Public transportation is needed in Wetzel County. Countywide transportation service is needed outside of Wheeling. Advocates for transportation must reach State level decision makers and influence policy decisions. Drivers from all transportation providers must receive a standard level of training to work with passengers with special needs. COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 42

47 Better and more comprehensive marketing and outreach to ensure that the community is well informed about safe transportation resources available in the area. Challenges to Coordinated Transportation While there are challenges to implementing coordination among varied transportation providers, services, and funding sources, it is important to note that transportation coordination is successfully implemented throughout the country, and certain aspects of coordination already exist in the Region. Therefore, issues such as guidelines for the use of funding and vehicles, unique needs presented by different populations served, etc. should challenge, but not stop, a coordination effort. Some of the challenges noted by local transportation stakeholders are listed in the following bullet points: Transportation providers and agencies must work together to overcome perceived barriers to sharing resources. For example, insurance restrictions and funding guidelines may limit coordination of resources as they stand today. However, a coordinated effort to educate insurance companies and funding sources about the benefits of coordination have proven successful in other areas and are also likely to be successful in Region X. Local and State elected officials and agency directors are not fully aware of the costs and benefits of coordinating resources. For this reason and others, there is no incentive for local agencies to work together in a coordinated effort. Transportation providers must overcome the negative image of public transit and improve local public support. Coordinated transportation planning is an unfunded concept. Local stakeholders indicated that agencies do not have the financial incentive to work in a coordinated effort. There are many resources available to assist communities as they coordinate transportation, including but not limited to United We Ride ( and the Community Transportation Association of America ( For more information about coordinated transportation opportunities in West Virginia, transportation providers should contact the West Virginia Department of Transportation, Division of Public Transit. The next chapter outlines coordinated transportation goals that were identified by the local stakeholders. COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 43

48 Goals V. COORDINATION GOALS COORDINATED TRANSPORTATION GOALS Seven primary goals expressed by participating stakeholders are described in this chapter. Each goal is supported by the input provided by participants, including the general public, private and public entities, and participating organizations either through local stakeholder meetings, previous planning studies, or one on one interviews. Additional goals may be added throughout the implementation phases as needs and resources change and develop. Table V.1 on the following page provides a matrix relating each goal to the identified unmet transportation needs and gaps in service. A description of each goal is provided in the paragraphs that follow. Requests for funding through the programs encompassed in SAFETEA LU must align with the goals identified in this chapter and the strategies in Chapter VI. Additional goals or strategies may be added through an amendment to this plan. Furthermore, organizations that did not have an opportunity to participate in this plan may be added through an amendment. Plan amendments may be facilitated at the regional level; however, West Virginia DOT/DPT has the authority to override regional decisions regarding addition of goals or participants to the Plan. COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 44

49 Table VI.1: Matrix of Goals and Unmet Needs Goals/Needs Rural Area/ Suburban Transportation Connect People to Employment Connect People to Necessary Health Care Inform the Public about Resources Goal #1: Communicate X X X Goal #2: Address Escalating Costs X X X Goal #3: Public Outreach X X X Wheelchair Accessible and Service Area Appropriate Vehicles Goal #4: Maintain and Enhance Services X X X X X Goal #5: Economic Development X X X X Goal #6: Access to Employment X X X Goal #7: Enabling Legislation and Coordination Funding X X X X COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 45

50 GOAL #1: Improve communication among public transportation providers, non profit agencies, and for profit companies with the intent to fill gaps in each county and the region. Participating stakeholders will distribute this Plan to Executive Directors, Board Members, and elected officials as an effort to educate them about the gaps that exist in the network of available transportation resources. Furthermore, the Plan will be an educational resource to illustrate the difference in cost per trip provided by agencies that are serving similar populations in the same geographic area. The intent of opening communication is to reduce unnecessary duplications in service and direct future funding toward resources that will improve mobility options for the local area. The goal also includes implementation of a centralized call center for consumers who need transportation. The call center should have comprehensive and current transportation provider information, including but not limited to eligibility, wheelchair accessible vehicles, schedules, service area, passenger fares, and driver qualifications. GOAL #2: Address escalating costs and barriers to sharing resources, passengers, or funding. Coordinating transportation resources is a strategy for addressing escalating costs of mobility for consumers and the general public. However, the local agencies have indicated two primary barriers to coordination. First, many providers indicate that their insurance provider will not allow for vehicle sharing or transporting passengers from other agencies. Second, agencies have indicated that their transportation programs are limited and negatively impacted by increasing fuel costs and decreasing revenue. Goal #2 addresses control of escalating costs and removal of the above noted challenges to coordinating resources. Strategies listed under Goal #2 can be accomplished with no additional costs. GOAL #3: Develop and deploy effective public outreach materials and activities. Participating stakeholders indicated that even with challenges to sharing resources, they could take a coordinated approach to marketing and public outreach. Development of effective outreach materials and activities can be coordinated through simple efforts such as developing pamphlets and Public Service Announcements about safe transportation options. As the public becomes more aware of the network of transportation options, those people who are dependent on others for transportation will be exposed to new modes of transportation and avenues for personal independence. GOAL #4: Maintain at least the same level of transportation to ensure all people in the Region have a sustainable level of self sufficiency. Goal #4 involves agencies maintaining a fleet of vehicles that are appropriate for the service area and consumer needs, including wheelchair accessible vehicles. Replacement and expansion vehicles must be purchased on an appropriate schedule. Vehicles purchased with Federal COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 46

51 Transit Administration (FTA) funding sources must be coordinated and must not duplicate existing services. In addition to maintaining service at the 2011 level, transportation providers will also seek to effectively expand transportation of public transit service into unserved or underserved portions of the study area. Expansion will be based on an existing or new needs assessment and should be coordinated with OVRTA/EORTA. Intercity transportation as well as local service should be considered. Passenger aides for frail and elderly individuals, or individuals with permanent or temporary mobility limitations will also be added to existing transportation services to ensure that public transportation is a viable option for people that require additional assistance. All strategies under Goal #4 require additional or consolidated funding. GOAL #5: Address any economic development opportunities that could benefit from the support of transportation service provided by private, public, non profit, or human service agency operators. Strategies deployed under Goal #5 are intended to prepare existing and future (not yet established) transportation providers for support of economic development opportunities in the communities. The need for transportation to employment and employment training/education centers may develop during the planning horizon ( ). If such needs arise, local transportation stakeholders will implement the appropriate new services and/or expansions. Strategies listed under Goal #5 require additional funding or consolidated local resources. GOAL #6: Improve access to employment and employment related opportunities for individuals with low incomes and the general public. Goal #6 is also focused on improving access to employment. It differs from Goal #5 because it focuses on new transportation opportunities for individuals with low incomes who need transportation for employment and employment related purposes. The goal involves expansion of transportation service hours and new or expanded routes and service area. Goal #6 involves service expansions and requires additional funding or consolidated local revenues. GOAL #7: Develop Local, State, and Federal policy and enabling legislation, with language to encourage coordinated public and human service agency transportation among various agencies. Participants in the planning process strongly expressed the need for State and Federal policy and enabling legislation that gives clear direction and mandates coordinated transportation efforts. Without direction, individual agencies may be less motivated to work together toward improving the transportation environment. Agencies may also experience real or perceived barriers to coordinating financial resources, which result in unnecessary duplications or gaps in available transportation. This goal strives to support implementation of stronger State and Federal coordinated transportation policies. COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 47

52 GOALS AND STRATEGIES The Coordination Strategies section in the following chapter offers a detailed description that outlines the strategies, implementation timeframe, responsible party(ies), performance measure(s), and priority for implementation of each of the above noted coordination goals. The implementation timeframes/milestones are defined as follows: Immediate Activities to be achieved within 6 months. Near term Activities to be achieved within 6 to 12 months. Mid term Activities to be achieved within 13 to 24 months. Long term Activities to be achieved within 2 to 4 years. Ongoing activities are those that either have been implemented prior to this report, or will be implemented at the earliest feasible time and will require ongoing activity. Objectives and implementation strategies are offered in this chapter as a guideline for leaders in the coordination effort as well as the specific parties responsible for implementing each objective. Goals, objectives, and strategies were refined and prioritized with consideration of the available resources for the Region during the second stakeholder and general public workshop. COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 48

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54 Strategies VI. COORDINATION OBJECTIVES AND STRATEGIES OBJECTIVES AND STRATEGIES Objectives and strategies identified in this document have the support of participating stakeholders. Implementation timeframes and responsibilities may vary with the realities of staffing levels and financial resources. Local stakeholders have established the objectives and strategies as a plan. Implementation will be determined by availability of financial resources. Stakeholders may amend the Plan to include additional strategies, as necessary. Bel O Mar Regional Council or the stakeholder organizations that participated in the planning effort must formally adopt amendments to the Plan. West Virginia DOT/DPT also have the authority to approve requests for amendments to the Plan. Transportation stakeholders and the general public were invited to a public meeting to rate the priority of each of the following strategies. The average priority level of all votes is indicated in the grey box within each strategy description. Priority rating sheets are in the Appendix. Goal #1: Improve communication among the public transportation providers, non profit agencies, and for profit companies with the intent to fill gaps and reduce unnecessary duplication in each county and the region. Objective A Ensure all human service agencies throughout the Region are knowledgeable about the transportation services available from the various transportation providers. Strategy 1.1: Following its adoption the Coordinated Public Transit Human Services Transportation Plan Update will be distributed to stakeholders who were invited to participate as well as any elected officials, older adult facilities, human service agencies, major employers, medical facilities, schools, and non profit and for profit agencies that serve older adults, individuals with disabilities, people with low incomes, and the general public. The intent is to educate local stakeholders about the gaps in service and goals for the future. Implementation Time Frame: Immediate (within 6 mos.) Priority Level: High Staffing Implications: No additional staff required. Implementation Budget: Expenses for printing and postage (up to $100). Potential Grant Funding Sources: Individual agencies will use existing funds to print the plan if additional hard copies are requested. COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 49

55 Responsible Parties: All participating transportation providers will distribute the information in this document to their respective managers, Boards of Directors, granters, and other stakeholders. Performance Measures: Number of documents distributed (electronically or mail) to community stakeholders. Executive directors and community leaders are informed about unmet transportation needs and gaps in service. Strategy 1.2: Create a forum for continued discussion of mobility issues, whether they are barriers, improvements, or observations. It is vital that a coalition of knowledgeable organizations representing the transportation and quality of life interests is created to fill the leadership role for coordinating transportation resources in the Region. Once in place, the group can study this Plan, assign tasks to members, and work toward implementing the strategies and tasks described herein. The coordinated transportation coalition (CTC) should establish annual goals and objectives that are monitored, at least quarterly, throughout the calendar year. If any goal appears to be faltering, the coalition can review the situation and work to get it back on track. There are times when goals must be adjusted to meet circumstances that arise. This should be done when necessary. Once a leadership decision is made, permanent arrangements regarding the oversight of the coalition can be made including roles and responsibilities. The first objective of the CTC will be to improve public outreach, marketing, and communication. Implementation Time Frame: Near term (6 to 12 mos.) and Ongoing Staffing Implications: Use existing staff until a mobility management effort is started. Priority Level: Moderate Implementation Budget: Minimal expense for labor, printing, and postage. Potential Grant Funding Sources: This strategy is part of a mobility management effort. If a mobility management program is implemented, the activity of meeting and planning would be eligible under Section 5316 (JARC) or Section 5317 (New Freedom) with 20% local match. The local match may be derived from Local, State, or any non DOT Federal funding source. Local match should be shared among the various participating organizations. Responsible Parties: All public, private, and human service agencies transportation providers, including non emergency medical transportation (NEMT) providers and veterans organizations COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 50

56 in the Region must designate a representative to participate. OVRTA will take the initiative in organizing the CTC. Performance Measures: A Coordinated Transportation Coalition (CTC) is created. The appropriate representative for older adults, individuals with disabilities, people with low incomes, and the general public agree to participate in the CTC. A mission statement and objectives of the CTC are defined and agreed upon. Tasks are assigned and moved toward implementation. Institutional documents (i.e., Memoranda of Understanding/Agreement) are written, presented, and approved by the participating agencies. Objective B Make information about transportation services easily accessible for the general public through a centralized traveler information center. Strategy 1.3: Develop and operate a one stop traveler information center to coordinate transportation information on all travel modes and manage eligibility regulations and arrangements for customers among supporting organizations. An information center will include a toll free phone number that is widely advertised to the public. Transportation providers will be responsible for working with the information center to update information on the site. Implementation Time Frame: Staffing Implications: Near term (6 to 12 mos.) Staff time to operate the call center. Agency staff time to update program information. Priority Level: Moderate Implementation Budge t: Salary for call center operator and management. Total cost will be less if the function is added to an existing entity. A new organization could range from $10,000 to $30,000 for the first year. Potential Grant Funding Sources: The call center could be implemented as a mobility management activity and is eligible for Section 5317 and 5316 funding. Local match can be derived from any non U.S. DOT Federal program as well as local and State funding. All agencies that benefit from the service should share the local match responsibility. Responsible Parties: A lead organization could not be identified during the planning process, but stakeholders suggested that the West Virginia Aging and Disabilities Resource Centers (ADRC) would be a logical location for the call center ( COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 51

57 Performance Measures: Number of schedules shared. Information center established with information from all organizations. Ridership changes. Number of unnecessary duplications of transportation service in the Region that have been eliminated. Goal #2: Address escalating costs and barriers to sharing resources, passengers, or funding. Objective A Address the problem of insurance as an obstacle in the provision of coordinated public transportation service. Strategy 2.1: The CTC should work with the other regions across the state and the West Virginia Public Transit Association toward the development of a statewide insurance pool that can be used by the state s public transportation providers to procure affordable vehicle insurance. The insurance pool must include necessary clauses to protect participating transportation providers from significant increases that result from accidents or incidents of another member of the insurance pool. Implementation Time Frame: Mid term (13 to 24 mos.) Priority Level: Moderate Staffing Implications: None Implementation Budget: None Potential Grant Funding Sources: No additional funding is required. Responsible Parties: The responsible party to implement this strategy is the West Virginia Department of Transportation with support and input from local providers and elected officials. Performance Measures: Development of an insurance pool with appropriate protections for the providers. Number of providers utilizing insurance pool. Overall amount of money spent on insurance for all participating transportation providers decreases after the pool is initiated. Objective B Establish fuel savings options for transportation providers that are not eligible for reduction/reimbursement of fuel sales tax programs. COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 52

58 Strategy 2.2: Establish a fuel purchasing consortium for non profit agencies in the Region. All agencies should be solicited to maximize the number of gallons of fuel purchased each month. As more gallons of fuel are consumed, the cost per gallon decreases. The consortium can meet with the various service station owners in their local service area and determine which company would give the best price based upon the total estimated number of gallons of fuel that would be consumed by the agencies each month. Potential fuel providers must be able to provide itemized billings to identify each participating agency and its vehicles. A central office would receive the invoices and process the fuel invoice as well as payments from the consortium agencies. Agencies will agree to promptly pay for fuel consumption. It is also recommended the consortium fuel contract be visited annually to ensure the best price is being realized by all involved agencies. Implementation Time Frame: Mid term (13 to 24 mos.) Priority Level: Moderate Staffing Implications: Staff time to negotiate. Implementation Budget: Salary for staff to develop the consortium and negotiate prices. Potential Grant Funding Sources: Costs could be absorbed by existing agencies. Or, mobility management activities, such as planning the consortium are eligible for Section 5317 and 5316 funding. Local match is required and should be shared by the participating agencies. Fuel costs would continue to be the responsibility of individual participating agencies. Responsible Parties: Public transportation providers and human service agencies that provide transportation that are not eligible for reduction/reimbursement of fuel sales tax. The CTC should identify a lead organization for this effort. Performance Measures: Number of agencies added to the consortium. Participating agency s fuel cost savings compared to last 12 months. Number of miles traveled versus fuel costs. Goal #3: Develop and deploy effective outreach and marketing activities and materials. Objective Ensure that the general public and agencies and organizations that serve the targeted populations are knowledgeable about the safe transportation services available to them from various transportation providers. COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 53

59 Strategy 3.1: Participating organizations and agencies will collaborate to develop shared marketing and outreach opportunities and approaches that will serve to educate consumers and potential consumers about how transportation services are operated, the benefits of using them, how to schedule trips, and where to get more information. Potential marketing and outreach activities could include, but are not limited, to the following concepts: Develop a Public Service Announcement (PSA) using statements from current riders and community members that are supportive of transportation. Develop a brochure and/or PSA explaining the driver qualifications of participating organizations and why those qualifications are important (i.e., securing wheelchairs). Create a pamphlet containing information about all of the transportation resources available in the Region and distribute it at public locations. The pamphlet can replace or supplement individual agency brochures. There are a variety of media opportunities available to the stakeholders (i.e., social media, radio, , and paper copies of information). Stakeholders will utilize multiple outreach opportunities to ensure information is widely distributed. In addition to creating new avenues for outreach, stakeholders will also make effective use of existing directories, such as those created by the Family Resource Network in each county, and the West Virginia Aging and Disability Resource Centers ( Implementation Time Frame: Near Term (6 to 12 mos.) and Ongoing Priority Level: Moderate Staffing Implications: Staff time for outreach activities and development of marketing materials. Implementation Budget: Expenses for printing and outreach activities (up to $2,000). Expenses for staff time. Potential Grant Funding Sources: Local grants, contributions, and donations. If outreach is deployed as a function of a mobility management effort, Section 5316 (JARC) grant funding is eligible. Local match may be derived from any non U.S. DOT funding program and/or a combination of funding from participating agencies. Responsible Parties: All public, private, and human service agency transportation providers in the Region will provide input and guidance. The CTC participants will lead the effort. Performance Measures: A transportation pamphlet and PSA is created by each participating organization. Presentations are made to the appropriate audiences at least one time per year in each county. Note that the appropriate audience may include staff within an agency (i.e., Department of Human Services, or Area Agency on Aging). Number of new passengers after initiating the marketing activities. COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 54

60 Transportation information is current and accurate in the existing Family Resource Network and Aging and Disability Services websites and directories. Strategy 3.2: Establish a Travel Trainer Program to provide a designated individual(s) to train new and future passengers about safely using public transit. In addition to riding with passengers, qualified Travel Trainers will offer training events at schools, senior centers, human service agencies, and other venues to demonstrate how to schedule a trip and ride the transportation services offered by each of the CTC organizations. Travel training can be implemented as a new program or a demonstration project, if approved the granting agency. Implementation Time Frame: Mid Term (13 to 24 mos.) and Ongoing Priority Level: Moderate Staffing Implications: Travel Trainer(s) will be hired or existing trainers will be cross trained to benefit all transportation providers. Implementation Budget: Expenses for training events and salary for the travel trainer will depend upon the scope of the program. Potential Grant Funding Sources: Travel Training is an eligible expense under Section 5317 (New Freedom). Local match of 50% is required. Local match may be derived from any non U.S. DOTfundingprogramand/ora combination of fundingfromparticipating agencies. Responsible Parties: All public, private, and human service agency transportation providers in the Region will provide input and guidance. The lead agency must be eligible for Section Additional information about Travel Training is available from United We Ride ( Performance Measures: A Travel Training Program is outlined by the CTC. Funding is secured. Number of individuals trained by the Travel Trainer(s) who continue to ride on public or human service agency transportation. Customer satisfaction as measured by feedback received through passenger surveys. Goal #4: Maintain at least the same level of transportation service to ensure that all people in the Region maintain a sustainable level of self sufficiency. Objective A Purchase new and replacement vehicles and equipment to maintain the same or better service for all people in the region, including wheelchair accessible vehicles. Strategy 4.1: Participating organizations and agencies purchase new and replacement vehicles on a schedule that ensures transportation will continue to be provided at the 2011 level of COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 55

61 service or better. Coordination and trip sharing opportunities will be explored before purchasing new vehicles. Implementation Time Frame: Ongoing Priority Level: High Staffing Implications: Staff time for development of vehicle replacement and expansion plans, and purchasing vehicles. Implementation Budget: Capital expenses associated with vehicle purchase. Potential Grant Funding Sources: Section 5310, Section 5311, and Section 5316 (JARC) are Federal resources for capital expenses of eligible agencies. Contact the West Virginia DPT to determine eligibility. Local match of 20% is required for all capital purchases with the above noted programs. Local match may be derived from any non U.S. DOT Funding program. Responsible Parties: All public, private, and human service agency transportation providers in the Region should work together to develop vehicle fleets appropriate for the service areas. Performance Measures: Each transportation provider develops a vehicle replacement plan and purchasing plan. The plans are submitted to the CTC for review, prior to purchase. The purpose of the review is to determine if vehicle purchases support the regional goals of improving service to older adults, individuals with disabilities, people with low incomes, and/or the general public through a coordinated effort. New and replacement vehicles are purchased and added to the active vehicle fleet. Objective B Expand transportation services into unserved or underserved areas of the Region, including Wetzel County and intercity service. Strategy 4.2: Public transportation services will be expanded into underserved or unserved portions of the Region, including rural areas surrounding Wheeling and all of Wetzel County. Expansion of public transit service must be based on a needs assessment. COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 56

62 Implementation Time Frame: Long Term (2 to 4 yrs.) Priority Level: Moderate Staffing Implications: Staff time for project planning and operations. Implementation Budget: Capital and operating expenses associated with vehicle purchase, driver wages, fuel, maintenance, and insurance. Actual costs will depend upon the scope of the project. Potential Grant Funding Sources: Section 5310, Section 5311, and Section 5316 (JARC) are Federal resources for capital expenses of eligible agencies. Contact the West Virginia DPT to determine eligibility. Local match of 20% is required for all capital purchases with the above noted programs. Local match may be derived from any non U.S. DOT Funding program. Responsible Parties: OVRTA and/or Bel O Mar will lead the planning effort. Performance Measures: A needs assessment is conducted. Funding for expanded services is applied for and received. Sustainable local match is obtained. Number of trips provided by new transportation services. Number of trips per hour. Cost per hour and trip to provide the service. Strategy 4.3: Implement a structured intercity service between Wheeling and the Steubenville/Weirton areas. Implementation Time Frame: Mid Term (13 to 24 mos.) Priority Level: Moderate Staffing Implications: Staff time for project planning and operations. Implementation Budget: Capital and operating expenses associated with vehicle purchase, driver wages, fuel, maintenance, and insurance. Actual costs will depend upon the scope of the project. Potential Grant Funding Sources: Section 5311, Section 5311(f), and Section 5316 (JARC) are Federal resources for capital expenses of eligible agencies. Contact the West Virginia DPT to determine eligibility. Local match of 50% is required for all operating and 20% for capital expenses. Local match may be derived from any non U.S. DOT Funding program, including local and State funds. Responsible Parties: OVRTA, transportation providers in Weirton and Steubenville, and the Bel O Mar Regional Council and Brooke Hancock Jefferson Metropolitan Planning Commission will lead the planning effort. COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 57

63 Performance Measures: A needs assessment is conducted. Funding for expanded services is applied for and received. Sustainable local match is obtained. Number of trips provided by new transportation services. Number of trips per hour. Cost per hour and trip to provide the service. Objective C Make transportation more accessible for everyone. Strategy 4.4: A Passenger Aide/Assistant will be hired to assist the frail elderly or other individuals who need extra assistance with boarding, riding, and disembarking public and human service agency transportation vehicles. This strategy will ensure that individuals who need assistance when traveling alone have a safe and comfortable ride to and from their necessary appointments, grocery shopping, social events, and other purposes. Family Services Upper Ohio Valley and some other agencies already provide an assistant to ride with consumers. Under this strategy, a new assistant could be hired, or an existing assistant could be trained to work with consumers from all of the participating organizations. The Passenger Aide/Assistant must be qualified to provide assistance to individuals with a wide range of differing abilities. One of the benefits of sharing a designated Passenger Aide/Assistant is that it may allow the individual agencies that use existing staff (i.e., case managers) to provide the service the safe option of assigning their staff to another necessary and productive task for the agency and allowing the qualified assistant to travel with the passenger. Implementation Time Frame: Near Term (6 to 12 mos.) Priority Level: High Staffing Implications: Passenger Aide/Assistant(s) will be hired and trained. Implementation Budget: Salary and training expenses for Passenger Aide/Assistant(s). Costs will vary depending upon the number of hours the Aide works and the cost of training events. Potential Grant Funding Sources: Section 5317 (New Freedom) is a Federal resources available for this program. Contact the West Virginia DPT to determine eligibility. Local match of 50% is required. Local match may be derived from any non U.S. DOT Funding program and should be shared by all organizations benefiting from the Passenger Aide/Assistant. Responsible Parties: Transportation providers. COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 58

64 Performance Measures: A needs assessment is conducted among the directors of participating agencies. Funding for the Aide/Assistant is applied for and received. Number of trips provided using the Aide/Assistant. Number of new passengers who use the Aide/Assistant. Benefits to agencies that were previously paying case managers (at a higher salary) to accompany passengers or directly provide transportation. Goal #5: Address any economic development opportunities that could benefit from the support of transportation service provided by private, public, non profit, or human service agency operators. Objective Support employment opportunities and economic development by providing transportation to and from work or job training and education opportunities. Strategy 5.1: Employment related and economic development transportation services will be developed, as appropriate. Potential strategies include carpools, car loan programs such as Wheels to Work, vanpools, employer sponsored transportation, route expansions, and/or service area expansions. Expanded hours of service to accommodate shift work will be implemented, as appropriate. Implementation Time Frame: Mid term (12 24 mos.) and Ongoing Priority Level: Low Staffing Implications: Additional staff may be required for service expansions. Implementation Budget: Capital expenses associated with vehicle purchase. Operating expenses associated with service expansions. Potential Grant Funding Sources: Section 5310, Section 5311, Section 5307/5309, and Section 5316 (JARC) are potential Federal resources. Contact the West Virginia DPT to determine eligibility. Local match of 20% is required for all capital purchases and 50% for operating with the above noted programs. Local match may be derived from any non U.S. DOT Funding program, local government, donations, grants, and contracts for service with employers or other organizations. Responsible Parties: All public, private, and human service agency transportation providers in the region will work together through the CTC to implement employment related transportation opportunities in a coordinated manner. The CTC will agree upon a lead agency. OVRTA will be responsible for possible service expansions. COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 59

65 Performance Measures: Opportunities to improve transportation to work and work related activities are explored and documented. Employers are approached and informed about the benefits of providing or contributing to public and coordinated shared ride transportation for employees. Number of employment related trips provided, if service is implemented. Number of individuals who are able to gain and sustain employment because of reliable transportation. Goal #6: Improve access to employment and employment related services for people with low incomes and the general public. Objective Assist people with low incomes who are working or job hunting to purchase transportation passes for work and work related activities. Strategy 6.1: Transportation providers and human services agencies that serve individuals with low incomes will research the opportunities for implementing a subsidized transit voucher program. Eligibility limitations for the voucher will be set by the participating organizations. A sponsoring agency or foundation will provide a grant to an eligible recipient, in turn the recipient will contract with a transportation provider. The sponsoring agency will then provide a voucher to its eligible consumer(s) and the consumer(s) will give the voucher to the transportation provider to account for his or her fare. In this manner of agreement, the transportation provider can use the contract with the agency as local match to Federal grants. The contract can be used as local match as long as the source of funding supporting the contract is not a U.S. DOT program. Implementation Time Frame: Mid term (13 to 24 mos.) Priority Level: Moderate Staffing Implications: Staff time to secure funding and manage the program. Implementation Budget: To be determined based on the scope of the program. Potential Grant Funding Sources: Section 5316 (JARC) cannot be used to purchase the vouchers but can be used to pay for program administration and oversight. A local match is required. Funding from any non U.S. DOT program is eligible match money. Funding for the vouchers should be derived from the agencies sponsoring the passenger. Responsible Parties: The CTC will discuss the possibility of implementing new transportation vouchers and determine which transportation providers will accept the vouchers, the amount of subsidy needed, and billing/contractual procedures. COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 60

66 Eligible non profit organizations, including but not limited to organizations working with the Department of Health and Human Resources (DHHR) may apply for grant funding to support administration of a subsidized voucher program. Performance Measures: A voucher program is funded and implemented. Number of individuals benefiting from the program by gaining transportation to work and for other purposes. Number of individuals who are now able to sustain employment due to reliable transportation to and from work and work related activities. Strategy 6.2: Public transit hours of operation will be expanded to meet the transportation needs of employees and employers, particularly employees who earn low incomes. Implementation Time Frame: Mid term (12 24 mos.) Priority Level: Moderate Staffing Implications: Additional staff may be required for service expansions. Implementation Budget: Operating expenses associated with service expansions. Potential Grant Funding Sources: Section 5307 and Section 5316 (JARC) are potential Federal resources. Contact the West Virginia DPT to determine eligibility. Local match of 50% for operating with the above noted programs. Local match may be derived from any non U.S. DOT Funding program, local government, donations, grants, and contracts for service with employers or other organizations. Responsible Parties: OVRTA is the responsible party. Performance Measures: Opportunities to improve transportation to work and employment related activities are explored and documented. Employers provide information about projected ridership/demand. Number of employment related trips provided, if service is implemented. Number of individuals who are able to gain and sustain employment because of reliable transportation. Strategy 6.3: Hours of transportation service will be expanded through vehicle sharing or driver sharing agreements between agencies. This strategy would be implemented in areas where OVRTA does not operate or is unable to expand services. Expanded services will be based on a needs assessment process. As illustrated in the vehicle utilization table, most transportation COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 61

67 services end before 5:00 PM and several vehicles are not being used in the evenings. Participating agencies should establish vehicle sharing agreements to allow for use of vehicles by drivers of another organization. Implementation Time Frame: Mid term (12 24 mos.) and Ongoing Priority Level: Moderate Staffing Implications: A part time driver will required for service expansions. Implementation Budget: Operating expenses associated with service expansions. Potential Grant Funding Sources: Section 5310 and Section 5316 (JARC) are potential Federal resources. Contact the West Virginia DPT to determine eligibility. Local match of 50% for operating with the above noted programs. Local match may be derived from any non U.S. DOT Funding program, local government, donations, grants, and contracts for service with employers or other organizations. Responsible Parties: Non profit agencies and senior centers will develop vehicle sharing agreements. A lead organization will hire and train part time drivers, or participating agencies can utilize existing part time drivers. Performance Measures: Opportunities to improve transportation to work and employment related activities are explored and documented. Employers provide information about projected ridership/demand. Number of employment related trips provided, if service is implemented. Number of individuals who are able to gain and sustain employment because of reliable transportation. Goal # 7: Develop Local, State, and Federal policy and enabling legislation with language to encourage coordinated public and human service agency transportation among various agencies. Objective West Virginia Department of Transportation, Division of Public Transit will provide leadership and mandate requirements to coordinate public and human service agency transportation at the local and regional level. Strategy 7.1: The first step to educating Local, State and Federal level program administrators is to demonstrate the actual cost/benefit of providing transportation. Cost/Benefit analysis requires data collection. The data collection process should begin with and then update the data COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 62

68 provided in this plan. Data collection will also serve the purpose of identifying underutilized local resources. First, human service agencies, organizations representing veterans, older adult programs, and public transportation providers will agree on a standardized format to define, collect, and report performance measure data that reflects the actual fully allocated cost and other performance statistics of the transportation provided for eligible consumers. At minimum, the performance measures will include the following: (1) The average number of vehicles in operation per day per agency; (2) The number of one way passenger trips provided for older adults, individuals with disabilities, people with low incomes, and the general public; (3) The number of revenue vehicle miles traveled; (4) The number of revenue hours operated; (5) The number of trips that were requested but could not be provided, and the reason why the trip request could not be satisfied; (6) Transportation expenses associated with the transportation services provided by an agency (salaries, benefits, fuel, maintenance, advertising, utilities, etc.); and, (7) The number of callers referred to another transportation provider. Implementation Time Frame: Mid term (13 to 24 most.) and Ongoing Priority Level: Moderate Staffing Implications: Staff time to collect and report statistics and quarterly updates. Implementation Budget: Labor costs associated with staff time to gather and share information. Potential Grant Funding Sources: Costs will be minimal and most likely be absorbed by the participating agencies. Responsible Parties: All participating human service agencies, veterans administration, senior centers, faith based, and public transportation providers in the Region will collect performance measure data and report it quarterly to the lead organization for the this strategy. The lead CTC will organize and lead the effort. Performance Measures: Performance measures are defined and understood by all participating organizations. Performance statistics are collected and reported on a quarterly basis. Performance measures are summarized into a regional summary of transportation efficiency and effectiveness. COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 63

69 Strategy 7.2: The CTC will actively encourage State and Federal legislators and State Department executives to develop policies that support coordinated transportation efforts from the top down. Active participation from the CTC will involve developing educational presentations so that executives understand transportation funding structures, the actual cost of providing transportation, and the gaps and duplications created by the weaknesses in West Virginia s existing coordinated transportation Executive Order. Implementation Time Frame: Near Term (6 to 12 mos.) and ongoing. Priority Level: High Staffing Implications: Staff time to participate in education and outreach. Implementation Budget: A small budget for printing and travel to State conferences may be required. Potential Grant Funding Sources: The costs will be minimal and most likely absorbed by the existing agencies and other local sources as an administrative and business development expense. Responsible Parties: Designated members of the CTC will be responsible for developing a message and delivering that message to State legislators and Department Directors. Members of the CTC should work with the WV DOT/DPT for guidance while developing presentations and outreach efforts. Performance Measures: Number of presentations made to local, State, and Federal legislators regarding the importance of coordinated transportation and the unmet transportation needs and unnecessary duplications in service that continue to exist because of policy. Each participating agency in the CTC delivers a presentation to their respective State Department Director about the unmet transportation needs and the goals that could be achieved by enforcing coordinated transportation policies. Policies are developed to mandate coordinated transportation in West Virginia. Strategy 7.3: Stakeholders believe that without additional funding, significant progress in coordinated transportation is unlikely because they do not have the time or funding to plan for a coordinated transportation service. Therefore, local stakeholders will encourage the State to designate funding for coordinated transportation planning and start up operations. COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 64

70 Under this strategy, local stakeholders will seek a coordinated transportation planning and startup program that is awarded on a competitive basis and to eligible organizations throughout West Virginia. The program, if created, should be managed by the West Virginia DOT/DPT. Implementation Time Frame: Long Term (2 to 4 yrs.) Staffing Implications: None. Priority Level: Moderate Implementation Budget: A small budget for printing and travel to State conferences may be required. Potential Grant Funding Sources: If this strategy is implemented as part of the Mobility Management program, it is eligible for Sections 5316/5317 (JARC/New Freedom). A local match of 20% is required for Mobility Management. Responsible Parties: The WV DOT/DPT would be responsible for developing and managing the program. Performance Measures: Number of coordinated transportation start up programs created. Number of trips provided by the coordinated transportation start up program in this Region. Participating agencies reduce or discontinue unnecessary duplications of transportation services and provide more trips within the existing budget, while maintaining quality service to consumers. Cost per coordinated trip for the program. COORDINATED PUBLIC TRANSIT HUMAN SERVICE TRANSPORTATION PLAN UPDATE REGION X 65

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72 Table of Contents Appendix... A 1 Public Outreach... A 1 Newspaper Announcement... A 2 Meeting 1 Presentation added as handouts with four slides to a page... A 4 Meeting 2 Presentation added as handouts with four slides to a page... A 11 Stakeholder Contact List... A 20 Invitations... A 26 Meeting 1 Sign in Sheets... A 34 Meeting 2 Sign in Sheets... A 36 Stakeholder Survey... A 37 Public Survey... A 47 Strategy Rating Sheets... A 50 Signatures of Adoption... A 73

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74 Appendix APPENDIX PUBLIC OUTREACH Focus Group Stakeholder and General Public Meeting Date: Meeting 1: August 10, 2011 Meeting 2: November 3, 2011 Location: Altenheim Resource Center 1359 National Rd., Wheeling, WV Invitations Distributed U.S. Mail: Meeting: September 18, Meeting: October 10, 2011 Web Posting: Newspaper Notice: Meeting 1: The Intelligencer Week of September 18 th Meeting 1: The Intelligencer Week of October 24 th Radio/TV PSAs: Other: Distributed in local community/senior centers, etc. Information was provided in alternative formats, upon request. Events were open to all individuals, including hearing impaired. Information was provided in alternative formats, upon request. Interpreters provided, upon request. Number of Attendees (by location & date): Invitation letter and mailing list attached. Copies of flyers, brochures, etc. Copy of Public Notice from each newspaper in which it appeared Copy of invitation and mailing list attached. Sign in Sheets attached. Copy of web posting (if available) Focus Group Summary Included in Report Surveys Date(s) Surveys Were Distributed: U.S. Mail Web Posting E mail Upon request Other (please specify): Newspaper Notice: Radio/TV PSAs: COORDINATED PUBLIC TRANSIT-HUMAN SERVICE TRANSPORTATION PLAN UPDATE-REGION X A-1

75 Other Outreach Efforts Flyers or Brochures in: Senior Centers Community Centers City/County Offices Other: mailed and ed the public and providers surveys. Teleconferences Consultants called organizations to request follow up information. Organizations that did not participate, but major transportation providers, were contacted by telephone to verify that they received the invitation/meeting notice. Miscellaneous Meetings, Conferences, etc.: If other activities include meetings, conferences, etc., please indicate the following information for each event: NEWSPAPER ANNOUNCEMENT Meeting 1 The West Virginia Department of Transportation, Division of Public Transit, is coordinating the federally mandated update of the region s SAFETEA LU Coordinated Public Transit Human Services Transportation Plan. To initiate this update, you are invited to attend a public and stakeholder workshop on Wednesday, August 10, 2011 from 1:00 to 3:00 PM at Altenheim Resource Center 1359 National Rd., Wheeling, WV To provide a little history on SAFETEA LU and the coordinated plan, in August of 2005, Congress passed the Safe, Accountable, Flexible and Efficient Transportation Equity Act A Legacy for Users (SAFETEA LU), reauthorizing the surface transportation act. As part of this reauthorization, grantees under the Elderly and Disabled Transportation Program (5310), Job Access and Reverse Commute (JARC 5316), and New Freedom Initiative (NFI 5317), are required to meet certain requirements in order to receive funding (beginning in Fiscal year 2007 and beyond). One of the SAFETEA LU requirements is that projects planning to apply for funding from the programs listed above must be part of a locally developed coordinated public transit human services transportation plan. This plan must be developed through a process that includes representatives from public, private, and non profit transportation services, human services providers, and the general public. The plan developed in 2007 met this requirement; however, these plans must be updated every four years. Participation in the update will be considered in future applications for funding ( ). COORDINATED PUBLIC TRANSIT-HUMAN SERVICE TRANSPORTATION PLAN UPDATE-REGION X A-2

76 The meeting will be facilitated by Laura Brown and Matt Conover of RLS & Associates, Inc. Please R.S.V.P. your attendance at the meeting by calling Matt Conover at or Please also indicate with your R.S.V.P. any special assistance or accommodations you may require at the meeting. COORDINATED PUBLIC TRANSIT-HUMAN SERVICE TRANSPORTATION PLAN UPDATE-REGION X A-3

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