QUALITY CONTROL INSTRUCTION

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1 QUALITY CONTROL INSTRUCTION NUMBER QCI 103 REVISION N TITLE: Servotronics Inc. Quality Clauses PURPOSE: To establish a system to implement Servotronics & Customer flow down Quality Requirements to Servotronics Suppliers Purchase orders and any referenced documents shall contain all requirements to be flowed down to sub-tier suppliers, i.e., key characteristics, special processing instruction/certification etc., when required. If conflicts are detected by the suppliers, it is the supplier s responsibility to immediately cease working on the order and contact Servotronics Purchasing Department for clarification. Servotronics incorporates SQC s on its purchase orders when they are required and designates by number those particular requirements that apply to the order... A copy of this procedure including the specific SQC s is accessible to Suppliers at NOTICE Specific program requirements that are defined in documents listed on the purchase orders or specific notes listed in the body of the purchase order may supersede/modify the defined SQC requirements. This document contains proprietary information and such information may not be disclosed to others for any purpose nor used for manufacturing purposes without written consent from Servotronics, Inc. 1

2 SERVOTRONICS QUALITY CLAUSES (SQC's) SQC 100 Order of Precedence The requirement specified herein in no way relieves the supplier of complying with the drawing/specification requirements. In the event of a conflict the purchase order requirements shall govern. SQC 102 Changes Supplier shall not deviate from the specified requirements without written approval from buyer. SQC 104 Right to Audit Servotronics reserves the right to perform quality audits to verify conformance to contractual requirements. Servotronics and Servotronics Customers reserve the right to inspect the work in process at any reasonable time. SQC 106 Servotronics Source Inspection Inspection by Servotronics personnel is required at the supplier's facility. Contact Servotronics Quality Assurance Department upon receipt of the order to allow appropriate inspection planning. The supplier shall furnish, at no cost to Servotronics, the necessary facilities, equipment, documentation and personnel in support of this inspection. The supplier shall notify Servotronics five (5) working days prior to any identified inspection points. NOTICE Servotronics Quality Assurance reserves the right to waive, on an individual basis, the requirement for Servotronics source inspection. This will be accomplished only by written notification from Servotronics Quality Assurance. SQC 108 Government Source Inspection Inspection by government personnel is required prior to shipment from the supplier's facility. Upon receipt of this order, promptly notify the government representative who normally services your facility so that appropriate inspection planning can be accomplished.

3 SQC 110 Certificate of Total Conformance Certification is required. The certification must include: 1) Original Manufacturer's Name 2) Drawing and/or Specification Number 3) Drawing and/or Specification Revision 4) Reference to Servotronics Purchase Order Number 5) Technical Data Required 6) Serial Number, Date Code, Lot Number, Batch Number or Heat Number as Applicable 7) The certification shall contain the name of authorized agent of the supplier as evidence, by title Certificate of Compliance required with each shipment on this order. Certificate to include statement that "Material on this order meets all applicable specifications and requirements. Conforming test reports are on file subject to examination by Servotronics, Inc." NOTICE Servotronics Inc. does not accept any converted billet/ingot material by material distributors. Certification of Compliance is only accepted and considered valid when issued by the original manufacturing source (Original Mill) Certified Material Analysis conforming to applicable specifications are required on this material. Reports will be identifiable with and accompany each shipment. Casting and forging reports must be further identifiable with heat and melt numbers Certified Physical Objective Evidence Reports conforming to applicable specifications are required on this material. Reports will be identifiable with and accompany each shipment. Casting and forging reports must be further identifiable with heat and melt numbers. Tempered Material reports must be further identifiable with hardness range. SQC 112 First Article Inspection Report Supplier is required to conduct or have conducted a First Article Inspection under the following conditions: a) At final inspection on the first fabricated development or production parts, components, subassemblies and assemblies manufactured. One (1) part shall be selected from the lot, submitted to final inspection, be clearly identified as the first article part, have a complete conformity inspection to purchase order requirements, and the result recorded on a first article form. b) Any change to the engineering drawing shall require a first article inspection of the affected characteristics on one (1) identified piece from the first lot shipped against the revised drawing. c) Whenever 2-year + lapse in production has occurred for any part, component, subassembly and/or assembly, a first article inspection shall be required on one (1) identified piece from the first lot shipped after the lapse. The First Article Inspection Report shall be forwarded to Servotronics along with the First Lot of product. SQC 117 Quality Assurance System The suppliers shall maintain a calibration system in accordance with MIL-STD-45662, ISO10012 or ANSI/NCSL Z540-1.

4 SQC 118 Servotronics Minimum Inspection Requirements or Certification to ISO 9001 This specification requires the establishment of a quality system by the supplier to assure compliance with contractual requirements set forth by Servotronics, Inc. It is based upon requirements, which were developed by the nature of the product and or service. REQUIREMENTS A) RESPONSIBILITY FOR INSPECTION - The supplier shall perform, or have performed, all inspection and or tests necessary to substantiate that the material or services offered for acceptance conform to purchase order requirements. B) SUPPLIER RECORD RETENTION REQUIREMENTS - Suppliers shall maintain verifiable objective evidence of all work or processes performed, on all inspections and tests performed, results obtained and disposition of nonconforming articles. These records shall be identified to all Purchase Order requirements, associated articles, including unit or lot serialization, when applicable shall be made available to Buyer upon request, and shall be retained for a minimum of ten (10) years after final payment under the related purchase order, or for an additional period if specified on the purchase order. **If material, component, assembly is marked as a FLIGHT SAFETY PART on the purchase order and/or drawing, records shall be retained for a minimum of forty (40) years after delivery, or for an additional period if specified on the purchase order.** C) CORRECTIVE ACTION - The supplier shall take prompt action to correct assignable conditions, which have resulted or could result in the submission of nonconforming product or services to Servotronics, Inc. Servotronics may issue a Corrective Action Request generated after nonconforming material has been received. These requests must be completed and returned. Failure to do so may result in the supplier s removal from Servotronics Approved Supplier List. D) INSPECTION EQUIPMENT - Inspection/Test Equipment used by the supplier shall provide valid measurements. The supplier shall have a calibration system with traceability to National Standards. E) QUALITY VERIFICATION - Servotronics, its customers and/or Government Quality Representative reserve the right to verify, at the supplier's facility, conformance of the material or service to purchase order requirements. F) NON-CONFORMANCE Non-conforming Materials shall be identified and segregated from conforming material. Non-conforming Material shall not be supplied to Servotronics, Inc. without written approval in advance from Servotronics, Inc. Quality Assurance Department. Non-conforming Material, having received approval, shall be segregated and the specific non-conformance clearly identified prior to shipment to Servotronics. G) ACCOMMODATION AND ASSISTANCE - When on-site verification of a purchase order conformance is required, the supplier shall provide the equipment, facilities, and personnel necessary for our representatives to verify conformance. SQC 120 Statistical Process Control (SPC) Statistical Process Control (SPC) has been imposed on this purchase order: Supplier is required to comply with the requirements of Quality Control Instruction (QCI) No. 100, SPC Procedure. Dimensions requiring charting are as directed by Servotronics. SQC 122 Right of Access Servotronics, our customers and /or regulatory agencies, reserve the right of access to a contractor or sub-contractor s facility and the right to review pertinent records.

5 SQC 124 Supplier Record Retention Requirements Suppliers shall maintain verifiable objective evidence of all processes, inspections, tests and disposition of nonconforming articles. These records shall be identified to all Purchase Order requirements, associated articles, including unit or lot serialization when applicable, and shall be made available to Buyer upon request. These records shall be retained for a minimum of ten (10) years after final payment under the related purchase order, or for an additional period if specified on the purchase order, or at such a time that the supplier ceases operations, all records must be transferred to Servotronics, Inc. **If material, component, assembly is marked as a FLIGHT SAFETY PART on the purchase order and/or drawing, records shall be retained for a minimum of forty (40) years after delivery, or for an additional period if specified on the purchase order.** SQC 126 SQC 128 SQC 130 SQC 132 SQC 134 Buyer Furnished Articles/Consigned Product When property is furnished by buyer in support of Buyer's purchase order, Supplier shall maintain a system for the inspection, protection, and control of this property, and shall report to Buyer any Buyer-furnished property found damaged, malfunctioning, or otherwise unsuitable for use. Supplier shall protect deficient buyer-furnished property to prevent further damage or additional repair costs. Identification and Handling Suppliers shall maintain facilities and procedures adequate to control identification of articles throughout all phases of manufacture, inspection, calibration and storage, and to prevent damage, loss, substitutions and quality degradation. Packaging and Shipping Supplier shall provide packaging and shipping operations to assure the following: a) The articles are as ordered by buyer, are complete and are properly identified and protected from damage during shipment. b) Packaging and markings are as required by the purchase order. c) Required documentation is correct, complete and legible. d) Buyer source inspection and Government source inspection are evidenced, if applicable. DFARS Compliance Servotronics Inc. requires that all specialty metal be compliant with the requirements of Defense Federal Acquisition Regulations Supplement DFARS (Restriction on Acquisition of Certain Articles Containing Specialty Metals) and DFARS (Contracting with Qualifying Country Sources). Certification must be provided verifying compliance. Special Processes The Supplier shall validate any processes for production and/or service provision where the resulting output cannot be verified by subsequent monitoring or measurement. Special Processes include: Heat treating Chemical Processing Plating Coatings Nonconventional Machining Surface Enhancement Validation records need to be submitted with first delivery to Servotronics. Records to be included shall be mutually agreed upon by the Supplier and Servotronics. Additional documentation may be required with every subsequent order, as determined and agreed upon by the Supplier and Servotronics. Once Validation records have been sent, Servotronics must be notified prior to any change in the process, location or equipment. Updated Validation records will need to be submitted after any approved change.

6 SQC 136 Special Processes - Nadcap Accreditation The Special Process(es) on this order must be performed by Nadcap-approved suppliers. Supplier or any sub-tier supplier used must be Nadcap approved for the specific Special Process(es) to be performed. Failure of a supplier to gain accreditation for any Special Process could lead to their exclusion from Servotronics Approved Supplier List. The Supplier must ensure that the Nadcap accreditation specifically covers the processes being performed for Servotronics. SQC 138 Supplier Notification Requirement The Supplier is required to notify Servotronics, Inc. of any changes in product and/or process, changes of suppliers, changes of manufacturing facility location. SQC 140 Supply Chain Flow Down The Supplier is required to flow down to their supply chain all applicable requirements including customer requirements. SQC 142 Fraudulent/Counterfeit and Suspect Counterfeit Product Definition - Counterfeit Work means parts or product that is or contains unlawful or unauthorized reproductions, substitutions or alterations that have been knowingly mismarked, misidentified, or otherwise misrepresented to be an authentic, unmodified part from the original manufacturer, or a source with the express written authority of the original manufacturer or current design activity, including an authorized aftermarket manufacturer. Unlawful or unauthorized substitution includes used product represented as new, or the false identification of grade, serial number, lot number, date code, or performance characteristics. Part or Product is Suspect Counterfeit Work when credible evidence (including but not limited to, visual inspection or testing) provides reasonable doubt that the part or product is authentic. a) Supplier shall not deliver Counterfeit Work or Suspect Counterfeit Work to Servotronics, Inc. b) Supplier shall maintain counterfeit risk mitigation processes in accordance with industry recognized standards. c) Supplier shall immediately notify Servotronics, Inc. if the Supplier becomes aware that it has delivered Counterfeit or Suspect Counterfeit Work. Upon request, Supplier shall provide documentation that authenticates traceability of the affected part(s) to the applicable sub-tier supplier or OEM. d) In the event the part of product delivered to Servotronics, Inc. constitutes Counterfeit Work, Supplier shall promptly replace said Counterfeit Work at its expense with genuine work. e) Supplier shall flow down these requirements to any sub-tier suppliers for the delivery of items that will be included in or furnished as product to Servotronics, Inc. SQC 144 Expectations of Supplier We expect from our Suppliers what is expected from us: Zero Defects, First Time, Every Time. The expected performance standard is ZERO DEFECTS achieved through defect prevention. Ethical behavior is expected in all aspect of the business.