ADA ACCESSIBILITY AND PARKING ALCOHOLIC BEVERAGE CONSUMPTION ASSISTIVE LISTENING AND TELECOMMUNICATIONS DEVICES

Size: px
Start display at page:

Download "ADA ACCESSIBILITY AND PARKING ALCOHOLIC BEVERAGE CONSUMPTION ASSISTIVE LISTENING AND TELECOMMUNICATIONS DEVICES"

Transcription

1 AA A A A here are several parking facilities located near the dward ones ome. lick here to view a downtown map. rop-off and pick-up for guests with disabilities should be made at the roadway entral ntrance (on roadway) and at the ourtyard near ntry A. omplimentary wheelchair escorts are available at the roadway entral ntrance and at the ourtyard near ntry A. lease see the nearest uest ervice host to request a wheelchair escort. A A uests at the dward ones ome are encouraged to drink responsibly. he alcohol policies are listed below: he legal drinking age in issouri is 21. roper identification is required to purchase alcoholic beverages. he dome reserves the right to deny the sale of alcohol to anyone. nly two alcoholic beverages will be sold at any one time per person. Alcoholic beverages purchased during an event must be consumed or discarded prior to leaving the dome. Alcoholic beverages are permitted in the designated smoking areas. Alcohol sales conclude at the end of the 3rd quarter. he purchase limit (2 per person) may be reduced and sales may be discontinued at any time at the discretion of dome management. uests passing alcohol to minors will be ejected and subject to arrest. oticeably impaired guests will not be allowed to enter the ome. olunteer as the designated driver for your group and register for a prize drawing. olunteers must be 21 or older with a valid driver s license. ign up is at the uest ervice enters. or the safety of all fans, noticeably impaired guests should be reported to the nearest uest ervice ost or ublic afety fficer. A A A uests may obtain a listening device from any uest ervice enter (117,145,417,445) or tune their own portable headset receiver to 89.1 to pick-up the house sound system. A A or your convenience, A machines are provided by ank and are located inside the dward ones ome at oncourse evel ections 117 & 145, and errace evel ection 417 and inside the ud ight arty one. A A A All men s, women s and family restrooms are equipped with a baby changing counter or station. A he strongly encourages fans to not bring any type of bags, but outlined below is what is permissible. ans will be able to carry the following style and size bag, package, or container at stadium plaza areas, stadium gates, or when approaching queue lines of fans awaiting entry into the stadium: ags that are clear plastic, vinyl or and do not exceed 12 x 6 x 12 (fficial team logo clear plastic totes will be available through club merchandise outlets or at nflshop.com). ne-gallon clear plastic freezer bag (iploc bag or similar). mall clutch bags, approximately the size of a hand, with or without a handle or strap, no larger than 4.5 x6.5. An exception will be made for medically necessary items after proper inspection at all gates. All bags are subject to inspection. rohibited bags will not be claim-checked at the gates. f the guest arrives with a prohibited bag and did not drive to the dome, the guest will not be permitted to bring the bag into the event and the bag will not be claim-checked. uests may dispose of the bag at an outside trash receptacle. lease call the America s enter at (314) with questions regarding the bag inspection policy. lease go to for more information on the clear bag policy.

2 & o maintain a family atmosphere, the ams and the dward ones ome management reserve the right to prohibit any signs, banners or similar items (including hand held signs) due to space availability, banner size, materials, interference with other fans or message content. igns, banners or similar items must be football related and in good taste, and may not contain commercial or political endorsements, messages or logos, obscene or indecent language, images or graphic depictions; which may be dangerous, inappropriate, or potentially embarrassing or offensive. anners or signs may not be affixed to metal rods, wooden posts or any other material that could cause injury to other patrons. ans displaying signs or banners should not obstruct any building, team or sponsorship sign, the view of other patrons or cover any mechanical or emergency systems. anners may be temporarily attached to railings using twine, twist ties or plastic tie wraps. o banners expressing support of visiting teams may be affixed to or displayed on any surface. andheld signs or posters that are in compliance with the balance of this policy are acceptable. he ams and the dward ones ome management reserve the right to remove or confiscate any and all banners, signs or similar items that are in violation of the stadium policy or which in their sole respective judgment, may be offensive. emoved banners will not be returned. AA & till camera photography is permitted with lenses up to 3 in length. igital cameras are permitted as long as they do not record video. he use of a tripod is not permitted. lease note that video recording by any device is strictly prohibited by the ational ootball eague. ans observed filming will have their device confiscated. A hildren under the age of two are admitted free provided they sit on an adult s lap as long as doing so does not disturb or obstruct the view of others nearby. hildren two years or older must have a valid ticket for entry. A losed captioning of the game announcements will be available on a ribbon board on the east and west side of the stadium. /A omputers are permitted inside the dward ones ome. ablets (i.e. iads) are permitted provided they are smaller than 12 x6 x12 and can be powered on during the screening process. ideo recording of any game action is strictly prohibited by the ational ootball eague. ans observed filming the game will have their tablet confiscated. A As a global leader in hospitality management and food service management, elaware orth ompanies provides an extensive assortment of dining options, ranging from standard stadium fare to local favorites ostumes are permitted and must be appropriate. tadium personnel ask that costumes be removed upon arrival at the gates and be kept off until the security process has been completed. ostumes cannot detract from the experience of other patrons. t is at management s discretion to deem what is appropriate. uests are advised that bulky clothing and/or costumes will result in delays at security screening outside the dward ones ome. uests will be asked to remove their costumes upon arrival at the gates to clear the screening process. tems that do not clear the screening process will be treated as banned items and will not be claim-checked at the gate. ostumes must fit within the confines of the guest s ticketed seat and must allow for safe passage of fans through the seating row. oy or replica weapons are prohibited from entry Any item deemed to be dangerous or perceived to be dangerous, unsafe or offensive will not be allowed in the dward ones ome. anagement reserves the right to deny entry to anyone refusing to remove dangerous or perceived to be dangerous pieces of a costume or clothing. A

3 A olunteer as the designated driver in your group and be registered to win a prize drawing. olunteers must be 21 years of age and have a valid drivers license. ans can register at any uest ervice enter (117, 145, 417, 445) Any of the following will be cause for ejection from ams football games without refund and may be subject to arrest, and/or revocation of future ticket privileges: Abuse of intoxicants rofane or abusive language or obscene gestures ighting, taunting, or making threatening remarks or gestures ffensive or disorderly conduct Actions that may harm or endanger others moking inside the dome, including electronic or vapor cigarettes ossession or use of illegal drugs eing in possession of prohibited items in the dome hrowing any object (including throwing any object from an escalator) xcessive standing that obstructs the view of others seated in the area tanding or sitting in the aisles efusing to present a ticket stub when asked by dome personnel itting in a location other than your ticketed seat tanding on chairs and/or defacing or damaging any equipment ntering or attempting to enter the field level or playing field earing any apparel with profane or abusive language or picture ailure to follow the instructions of dome personnel ndecent exposure or undressing isplays of affection not appropriate in a public setting Attempting to solicit or distribute literature or other materials on the premises ntering the dome with invalid tickets or credentials Any disruption to the progress of the game Any other conduct or action deemed inappropriate by management A ublic elevators for use by guests with disabilities are located at the roadway entral ntrance (on roadway) and ourtyard ntrance (located at 7th treet & onvention laza, near ntry A). uests with lub and uite tickets should use the elevators located on the west side of the building by entering at the ourtyard entrance. omplimentary wheelchair assistance is available at both elevator locations to assist our guests in getting to their seats and will provide assistance back to roadway entral or ourtyard entry when the guest is ready to leave. lease notify uest ervices staff at the roadway entral ntry or ourtyard ntry to request assistance when you arrive to the game n the event of an emergency, guests can be reached by contacting the America s enter at (314) aller must provide the individual s name and exact seat location (section, row & seat). ublic address announcements will only be made to locate a guest in an extreme emergency. AA dward ones ome guest services staff are trained to handle any emergency situation that arises. uring pre-game, a video will be shown on the scoreboard detailing the evacuation procedure. hould an evacuation become necessary, please make sure you are aware of the exits nearest your seat and be prepared to follow the instructions of the dome staff. lick here to watch the following video to see what to do in the event of an evacuation. A he ational ootball eague, t. ouis ams and the dward ones ome are committed to creating a safe, comfortable and enjoyable gameday experience. e want fans of all ages to enjoy the excitement and enthusiasm of the game. All fans are encouraged to respect the rights of others by displaying proper etiquette. lick here to view the an ode of onduct.

4 A our fully-equipped and professionally staffed irst Aid ooms are located in the dome at ections 110, 126, 410 & 429. ontact the nearest uest ervices ost who will summon help or guide you to the most convenient irst Aid oom As part of s agreement to televise unday night football, the will implement a flexible schedule for unday start times for weeks his will allow the to bring more attractive match-ups to a national audience late in the season, and allow teams having breakout years to play their way onto the unday night schedule on. welve days (12) prior to the scheduled unday games in each flex week, the will decide (after consultation with, and ) and announce the game being moved to 7:30 p.m. and also may announce games moving to 3:05 p.m.. (or the eek 17 games, the decision may be made on six days (6) notice to ensure a unday night game with playoff implications.) lease go to for more information. A A ootballs landing in the stands as a result of play must be returned to the playing field. An America s enter uest ervices staff member will identify themselves and request the ball returned to the field of play. A ates open 90 minutes prior to kickoff. he ud ight arty one and iergarten can be accessed by fans with a valid game ticket 2 hours prior to kick-off using ntry. lease arrive early to enjoy all aspects of the game here are four (4) uest ervice enters at the dward ones ome. hey are located behind sections 117, 145, 417 and 445 to assist guests with lost and found, lost children, dome directions, emergencies, general information and accommodations for guests with disabilities. & ost and found items may be turned in at any uest ervice enter (117,145,417, 445). tems turned in may be retrieved after the event at the uest ervice enter located on the oncourse evel near ection 117 or by calling the America s enter administrative offices at (314) the next business day. ost items will only be held for ten days. /A uests are encouraged to instruct children in their group to find a dome staff member if they become lost or separated from their group. ost children will be taken to the nearest uest ervice enter (117,145,417,445). arents looking for a lost child should follow the same procedure. ag-a-id rogram: hildren may receive bright, fun arm bracelets from guest services displaying their seat location to prevent becoming lost in a crowd ontact the ams icket ffice at (314) A- opt. 4 or us at info@rams.nfl.com. A A A ore than 30,000 parking spaces are available within a 10-minute walk of the dward ones ome. lick here to view a downtown map. A ams merchandise can be purchased at the team store in section 152 and retail locations throughout the dward ones ome on game days.

5 A A/ A n accordance with the screening procedures, you and your belongings may be searched upon entry to the dward ones ome. y tendering a ticket and entering the dome, you consent to such searches and waive any related claims that you might have against the, its member clubs, their affiliates, the dward ones ome or their agents. f you elect not to consent to the searches, you will be denied entry into the dome or your safety and the continuity of the game on the field, the following items are prohibited in the dward ones ome: ood and beverages* ottles**, cans, coolers, containers, thermoses Animals or pets (not including service animals) Artificial noisemakers of any kind (i.e. cowbells or air horns) riefcases, backpacks, fanny packs, cinch bags, luggage, computer bags or clear bags that are larger than 12 x6 x12 amera and binocular cases larger than 4.5 x6.5 onfetti or glitter irearms, knives and weapons of any kind ireworks, candles, flares, balloons llegal drugs or substances aser devices ace and pepper gas eanuts in the shell rojectiles (i.e. risbees, mini-footballs or beach balls) urses larger than a 4.5 x6.5 clutch eat cushions elfie sticks or poles and sticks of any kind oy or replica weapons ideo cameras Any item that could obstruct a guest s view of the field Any item that is deemed dangerous or perceived to be dangerous, unsafe (spikes, sharp looking objects, mallets, etc) or offensive * xceptions may be made for those with medical requirements or special needs. * imited snacks that fit into a quart size bag are allowed for each person. ** mpty, clear plastic bottles 16oz or less are allowed. A ublic safety measures may be increased based on direction from the ational ootball eague, t. ouis olice or government. A A adios and televisions are permitted provided they do not interfere with the enjoyment of the game by other patrons. lease use headsets so as not to disturb other guests. A AA All games can be heard live on ams adio n accordance with the ational ootball eague public safety procedures, the dward ones ome has a no re-entry policy. f a guest exits the facility, they will not be allowed to re-enter. A A or information on scoreboard messages and fees, please contact the ams front office at (314)

6 AA ervice animals, or those in training, are welcome in all areas of the dward ones ome. o other animal or pet is permitted in the ome he dward ones ome is a smoke-free facility. moking of any kind, including electronic or vapor cigarettes is prohibited. moking is permitted only in the designated smoking areas located at the ourtyard (west of ntry A) and outdoors at ntry and ntry. uests who exit the ome outside the designated smoking areas will not be permitted to re-enter the ome in accordance with the ome re-entry policy n accordance with the public safety best practices, lick here to view the street closures leading up to game time trollers are permitted inside the dward ones ome. f the strollers are small enough they may be stored under your seat during the game. arger strollers may be checked at a uest ervice enter location (117, 145, 314, 417, 445). AA A lick here to get the latest aer ark ailgate information. A or assistance with fan behavior on game days, text <space> location & issue to tandard rates apply. A mbrellas are permitted inside the dward ones ome if they are small enough to be stored under your seat during the game. A ill all windows open three hours prior to kickoff and close after halftime. ill all is located at the main ticket office on the ast side of the dward ones ome at the roadway entral ntrance (between entries & ). ams season ticket holders wanting to leave tickets for pick-up should do so at ill all. he season ticket holder must clearly record the name of the person picking up the tickets and also indicate his or her name along with a phone number (preferably mobile phone) on the ticket envelope. ill all tickets can be claimed only by the person whose name appears on the ticket envelope. alid photo.. is required. A he dward ones ome provides complimentary wheelchair escorts for guests who request assistance. heelchair assistance is available free of charge at two locations: roadway entral and the ourtyard entry, just west of ntry A. hese two locations are also our designated drop off areas. or guests who did not have a wheelchair escort when they entered the ome but would like to request a ride out of the ome, we ask that you see one of the uest ervices wheelchair escorts at the nearest uest ervice enters, which are located near ection 117, 145, 417 and 445. lub and uite ticket holders should see the oncierge on these levels to request a wheelchair escort for a ride out of the ome. A