Chapter IV Cargo Handling Process

Transcription

1 Chapter IV Cargo Handling Process

2 116 CHAPTER IV CARGO HANDLING PROCESS 4.1 INTRODUCTION The Chennai Airport is the one of the foremost Airports in India where passenger and cargo operations were started earlier and has its own reputation. Considering its history, operational efficiency, passenger as well as cargo traffic Chennai airport contributes towards the growth of Indian Economy. The Air Cargo Complex at Chennai Airport was established on 1 st February As Chennai airport is situated in the middle of the continent, connecting both east and west, so many airlines operate from and out to Chennai airport. Major airlines are operating from Chennai airport as it is a hub for automobiles, electronics, Leather goods and textiles industries. In this chapter current cargo handling agents, infrastructure availability, airport charges imposed and the whole cargo handling process in Chennai air cargo are explained in detail. The process prescribed is mandatory for all airports. Special procedures have been prescribed for handling of human remains, live animals and unaccompanied baggage for quick clearances. The participation of Custom House Agent, IATA Agent, Customs officials, airlines and security official make the process smooth and systematic.

3 117 Figure 4.1 Airlines handled by Airports Authority of India in Chennai Source: AAI, CAFAC figures

4 118 Figure 2.2 Airlines handled by Air India in Chennai Source: AAI, CAFAC figures Table 4.1 Export Tonnage handled in Air cargo complex for the year of 2012 to 2014 Chennai Export Tonnage Month Year Percentage of Change JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC Total Source: AAI, CAFAC figures

5 119 Table 4.2 Import Tonnage handled in Air cargo complex for the year of 2012 to 2014 Chennai Import Tonnage Year Percentage of Change Month JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC Total Source: AAI, CAFAC figures Currently two major players are for Air cargo handling in Chennai. One is Air India and another is Airports Authority of India. Bhadra is another private player licensed by Airport Authority of India. Air India Air India is the major ground handling agent in India for most of the domestic and International airlines. They handle all narrow body/wide body aircrafts and even private jet and military charters. Air India Air Transport Services Limited (AIATSL) is a fully owned subsidiary of Air India Limited, formed with an aim to provide unified Ground Handling services (Ramp, Passenger & Baggage and Cargo

6 120 Handling) at most of the airports in India under the brand name 'Air India Airport Services' 1. With a view to bring in focus on the core Ground Handling services, the Passenger, Cargo and Ramp Handling activities have been brought together to form the Ground Handling Subsidiary AIATSL. Air India cargo Handling In Chennai Air India has separate cargo warehouse for export cargo handling which includes i) Weighing of cargo ii) Screening of cargo iii) Loading and palletization of cargo iv) Export cargo documentation v) Release of cargo vi) Loading of cargo on the aircraft vii) Import offloading of cargo viii) Handing over of the cargo to the custodian ix) ULD handling Currently they handle complete cargo operations services for Malaysian airlines, Singapore Airlines, Saudi Airlines, Kuwait Airlines, Air Mauritius and Air India. Bhadra Handling Agent Recently Bhadra ventured itself as a ground handling agent in various parts of India. They took over the cargo operations in Chennai on April 2011 and later 1 Air India, Chennai Cargo ground handling, Chennai, retrieved on , <

7 121 passenger operations. Currently Bhadra is handling 15 cargo airlines like Thai Airways, Emirates Airline, Qatar Airways, Lufthansa Airlines, Cargolux, Cathay Pacific Airways, Thai Air Asia, Air Asia, Srilankan Airlines etc, in Chennai and Aircraft ramp handling for 3 Airlines plus other private VIP charters 2. Bhadra is currently a major player in Chennai with new equipments and technology. All the export and import cargo is done by them. At Chennai Airport, AAI is providing complete airlines handling functions to the airlines through SGHA appointed by AAI. i) Weighing of cargo ii) Screening of cargo iii) Loading and palletization of cargo iv) Export cargo documentation v) Release of cargo vi) Loading of cargo on the aircraft. vii) Import offloading of cargo viii) Handing over of the cargo to the custodian ix) ULD handling x) Storage of cargo xi) Release of cargo to the consignee. 4.2 INFRASTRUCTURE FACILITIES AVAILABLE AT CHENNAI AIRPORT The Air Cargo Complex consists of two major divisions, namely Export Facility and Import Facility. Export Cargo Facility The export facility consists of 16,366 Sqm. of modernized and mechanized terminal for air cargo handling. The main features of export terminal include: 2 Bhadra Cargo handling in Chennai, retrieved on , <

8 122 i) 02 Elevated Transfer Vehicles (ETVs) with 178 multilevel stackers for storage of built up ULDs. ii) 18 mechanized embedded ULD "build up" positions with inbuilt UNIT load weighing facility. iii) Centre for perishable cargo storage facility with a holding capacity of 40 MT. iv) Strong room for storage and safe custody of valuables. v) Separate storage facilities for dangerous and hazardous goods. vi) 10 x-ray scanning machines for scanning of export cargo. vii) Embedded Electronic and manual weighing scale facilities. viii) Availability of various types of cargo handling equipments. ix) Scissors lifts for BUPs handling. x) Explosive Trace Detector (ETD) xi) CCTV coverage at strategic locations. Cargo safety related signboards displayed at all conspicuous points. Import cargo facility The import facility consists of 42,000 Sqm. of covered area for storage and processing of import cargo. The major facilities available in import include: i) A temperature controlled cold storage consisting 03 chambers for storage of perishable cargo such as Pharmaceuticals, Fruits, Vegetables, Meat, etc. ii) Strong room for storage of import valuable cargo. iii) Separate isolated storage area for dangerous and hazardous cargo. iv) Separate examination area for unaccompanied baggage unit equipped with X-BIS.

9 123 v) Adequate number of various cargo handling equipments such as trolleys, tow-trucks, tractors, forklifts, etc. vi) State of the art ASRS (Automated Storage and Retrieval System) having 8000 storage bins with annual holding capacity of 5,84,000MT spread out in an area of 6700 sqms. Up to 17 meters in height. vii) CCTV coverage at strategic locations. viii) Cargo safety related signs displayed at all conspicuous points. New cold storage facility has been commissioned at Import Phase-III effective from May 2014 which have a temperature of 0 10 Deg. C to store the perishable cargo 2. Table 4.3 Cargo handling equipments available S.No. Type of equipments used for cargo operations 1 Forklift 12 MT 2 Forklift 05 MT 3 Forklift 03 MT 4 Tractor (Diesel) 5 High Mast Stacker 6 Battery Operated Pallet Trucks (BOPT) (Ride on) 7 Hydraulic Pallet Trucks 8 Tow Trucks 9 Four Wheel Trolleys 10 Two Wheel Trolleys 11 Electronic Weighing Scales 12 Manual Weighing Scales 13 X-Ray Machines Source: AAI 2 Airports Authority of India, Chennai, Cargo facilities, retrieved on , <

10 124 Working system of air cargo operations The cargo operations are managed through Integrated Cargo Management System (ICMS) which is a software developed by AAI for conducting the air cargo activities in an online mode. The system is integrated with 10G Oracle data base and customer interface is provided through web based EDI. In fact, the customer agents are facilitated to do the transactions with AAI on their own using the web based EDI without having the need to contact cargo complex counters. Performance of Chennai air cargo Table 4.4 Cargo Handled by AAI & AI at Chennai Airport Year Tonnage of Cargo Handled at the Air Cargo Complex at Chennai Airport Export (tonnes) % Change over previous year Import (tonnes) % Change over previous year Total (tonnes) ,511 3,211 18, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , % Change over previous year

11 125 Year Tonnage of Cargo Handled at the Air Cargo Complex at Chennai Airport Export (tonnes) % Change over previous year Import (tonnes) % Change over previous year Total (tonnes) , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , Source: AAI % Change over previous year 4.3 INTERNATIONAL AIRFREIGHT EXPORT / IMPORT PROCEDURES IN CHENNAI CARGO WAREHOUSE Process 1 i) Shipper sends booking enquiry details to CHA s IATA agent with shipper letter of instruction, invoice and packing list and customs declaration details.

12 126 ii) IATA agent provides Air freight rate to shipper, routing, pricing and transit. iii) Once shipment is confirmed shipper has to provide Invoice, packing list and order copy ( if required) iv) Once shipment is confirmed, shipper advices the date of clearance to agent and CHA who in turn will book space with the airline Process 2 IATA Agent i) Authorized to hold Airlines Airway Bill stock. ii) Once shipper confirms the booking based on the pricing routing transit, the IATA agent executes the Master Airway bill as per Shipper Letter of Instruction ( electronic or manual AWB). iii) Authorized applicant has to sign on the Airway Bill bunch if the copies are manually prepared. iv) Liaises with CHA s for customs clearance process. v) CHA submits the clearance document with the ICGATE for generating shipping bill. Once the shipping bill number is generated, it is entered in the Integrated cargo manifest system for cargo acceptance. vi) Along with Carting order release and shipping bill copy, agent enters the details in the GHA system for Terminal charges billing. vii) If cargo is available, the agent marks labels and transports it to the airport. If cargo is to be picked up, agent sends the truck to shippers warehouse.

13 127 viii) While the above process is being initiated Agent sends truck to shipper warehouse for cargo pick and makes it ready for carriage or if shipper has his own truck he brings the cargo to GHA warehouse. Process 3 Airline i) Agent confirms space and pricing with the airlines, based on shipper s request ii) An IATA agent submits the shipment details in GHA system; airline issues carting order for the shipment which means it is accepted by the airlines. iii) Based on airlines carting order, GHA releases the terminal storage challan to CHA and obtains receipt. iv) Cargo is brought to the ramp area for the check of dimension, weight and condition of packing by Airline/GHA staff. Process 4 Clearing house agent i) Holders of license issued by customs. ii) Only authorized CHA agent can enter Customs Area.

14 128 iii) CHA with all necessary documents (invoice, packing list etc) processes for customs clearance of the cargo. iv) CHA prepares the shipping bill based on exporter s instruction to submit at EDI (Electronic Data Interchange), eg. EPCG bill, DEPB bill, free bill, draw back bill, section 74 bill and electronically files the same etc. v) ICEGATE acknowledges and generates the shipping bill number. vi) CHA approaches EO (Examination Officer) for registering the cargo entered in Customs system using annexure c. vii) Customs system advises the Examination Officer to examine particular carton. viii) As advised, CHA brings the cargo inside warehouse for examination. ix) After physical examination by EO (Examination Officer) the report is given in the system and let export order is given by Appraising Officer. x) CHA obtains printout of the shipping bills and approaches the AO for stamp and signature. The customs copy of the shipping bill along with invoice, packing list and other declaration and the copy of AWB is handed over to the Customs section.. xi) CHA collects all the shipping bills from Customs clerk and approaches the EO (Examination Officer) and Superintendent (Let us export). xii) CHA approaches EFO Customs to get the signatures on the Shipping Bills. xiii) Customs copy is attached along with shipping bill and is handed over to Customs.

15 129 xiv) EP copy, Exchange control copy and exporter copy are retrained by the agent xv) Only exchange control copy and exporter copy are retained by CHA. xvi) CHA hands over the Airway Bill bunch, EP copy, general declaration, security declaration to the airline s representative. Process 4 GHA Operations Screening i) Once the AWB documents along with Customs approval bunch are handed over to the GHA or airlines, the next step is screening of cargo. ii) Screening of cargo is done by GHA that is Air India and Jet Airways (authorized handling agent in Chennai for screening, approved by BCAS) iii) Screener/qualified DG staff checks all the relevant documents such as security declaration copy, shipper declaration copy, and shipment details, Non- DG certificate or MSDS certificate if required. iv) All the types of cargo are screened and examined. v) In the case of odd dimension cargo, physical emanation or cooled off is done by the GHA or airline representative. vi) Once screening of cargo is done, screener certifies the MAWB documents and the sticker is affixed on each cargo parcels.

16 130 Process 5 Cargo palletization i) Once the cargo is screened it is brought inside the cargo warehouse for palletization. ii) Airlines hand over the check list of the cargo to be loaded as per the flight allocation. iii) Manpower allocation is done for each airlines based on flight arrival time. iv) GHA loaders coordinate with airlines representative to load the cargo based on flight contours. v) ULD are placed on the dollies for cargo loading and shipments details are entered in the loading form by the GHA. vi) If it is a pallet cargo, it is loaded using forklift based on the weight of the cargo. vii) Once cargo loading is completed checklist is given for creating of cargo manifest. viii) Cargo manifest is prepared by GHA and it is approved and sealed by Export Foreign Officer. ix) GHA segregates the AWB documents bunch as per the airlines requirements. x) All the loaded pallet cargo is placed on dollies for export release. xi) Customs approved manifest copy are handed over to the security person ( CISF) and the ULD is moved out of cargo warehouse and it is brought to the staging area.

17 131 Process 6 Cargo Ramp Handling i) In the post GHA warehouse process, Export cargo ULD is moved from the staging area to the bay side. ii) Once flight lands, GHA offloads the incoming cargo based on the LDM and CPM using main deck and lower deck loaders. iii) GHA Ramp staff check all the hold positions of the aircraft and supervise the ramp functions. iv) All the relevant documents that is incoming general declaration, outgoing general declaration, memorandum, crew baggage declaration and flight plan are given for flight clearance. v) Once the import ULD is offloaded, export loading process starts based on the loading instruction list prepared by load and trim staff. vi) On completion of the cargo loading, the Export AWB bunch is placed in the pouch and ATC Clearance Certificate is handed over to the crew.

18 132 Process 7 Import cargo handling i) The import ULDs are brought inside the cargo warehouse for offloading. ii) Import documents bunch is segregated as per the import manifest. iii) ULD break down is done at import warehouse in the presence of GHA officials. iv) GHA staff writes the inward register number on all the cargo and it is stored based on the type of cargo. v) Forklifts and other equipments are used for pallet and heavy cargo offloading. vi) Once all the ULD break down is done, flight finalization takes place based on the comparison of the import manifest with actual pieces arrived. vii) Segregation of documents is done by AAI. viii) If any discrepancy is recorded, it is informed to the concerned departments that is airlines and Customs. ix) All the import cargo are stacked inside the respective sheds (VAL,VUL,PER, COLD Storage, DGR, GCR etc)

19 133 Process 8 Import Customs clearance i) Pre alert from shipper/consignee to agent. ii) Advance filing of consol manifest CGM filed in ICEGATE. iii) Airlines file IGM before the arrival of the flight ( Airline Master level, break bulk agent at house level). iv) Airlines issue delivery order to break bulk agent in case of consol or shipper / CHA. In case of direct shipment after collection of Delivery Order fees and agent collects the documents from Airline office. v) Break bulk agent again reissues the Delivery Order to consignee in case of consolidate shipments. vi) Agent hands over the Master Airway Bill in case of consol shipment, invoice, packing list and other documents to Clearing House Agent for cargo clearance. vii) Importer/ CHA files bill of entry electronically and provide necessary information about the cargo to the Customs. viii) Customs officer appraises the cargo for duty. ix) Once the duty is remitted electronically, payment copy submitted to the GHA and the Customs for physical release of cargo. x) Gate pass is issued based on the clearance form Customs and GHA. xi) Agent or consignee can bring their truck to loading point of warehouse. xii) Cargo truck departs for consignee warehouse.

20 134 Import Procedure for Human Remains Clearance as prescribed by Airport Authority of India and Customs Department, Chennai Figure 4.3 Import procedure for clearance of Human Remains Source: AAI

21 135 Import Procedure for Live Animal Clearance as prescribed by Airport Authority of India and Customs Department, Chennai. Figure 4.4 Import procedure for clearance of live animal Source: AAI

22 136 Import/Export Procedure for Un accompanied Clearance as prescribed by Airport Authority of India and Customs Department, Chennai Figure 4.5 Import procedure for clearance of Un accompanied baggage Source: AAI

23 137 Figure 4.6 Export procedure for clearance of Un accompanied baggage Source: AAI Since Live Stock and Human Remains demand quick and urgent delivery, special procedures have been introduced by the authorities as detailed above.

24 138 Free Period allowed for Export /Import cargo 24 hours (1 day) free period is allowed to the exporter to process/hand over the customs cleared export cargo to the custodian at the cargo terminal. While the imported goods can be cleared within 72 hours from the time of arrival without payment of any demurrage charges. 4.4 AIRPORT CHARGES AT CHENNAI Export Cargo TSP charges are collected by AAI from agents and airlines for the use of cargo terminal and for processing for cargo Table 4.5 Terminal, Storage and Processing Charges Sl.No Type of Cargo Rate per kilogram with effect from 7th April, 2008 Rs/P Minimum rate per consignment with effect from 7th April, 2008 Rs/P (1) (2) (3) (4) 1 General Re Rs # Special Rs Rs Perishable Re Rs Source: AAI Table 4.6 Demurrage Charges (leviable from shipper) Sl.No Type of Cargo Rate per kilogram Per day with effect from 7th April, 2008 Rs/P Minimum rate per consignment with effect from 7th April, 2008 Rs/P (1) (2) (3) (4) 1 General Re Rs # Special Rs Rs Perishable Re Rs

25 Import Cargo Tables 4.7 Terminal, Storage and Processing Charges Minimum rate per Rate per kilogram consignment Sl.No Type of Cargo with effect from with effect from 7th April, 2008 Rs/P 7th April, 2008 Rs/P (1) (2) (3) (4) 1 General Rs Rs # Special and Valuable Rs Rs Source: AAI Demurrage Charges Demurrage is a form of liquidated damages for breaching the laytime as it is stated in the governing contract (the charter party).free storage period for Import cargo shall be 72 hrs. (03 working days) including the date of the arrival of flight. For the next 48 hrs. If clearance is affected after 120 hrs. (05 working days) demurrage will accrue for the entire period from the date/time of the arrival of the flight, as follows: Table 4.8 Demurrage Charges Minimum rate per Rate per kilogram consignment Sl. Type of PERIOD with effect from with effect from No. Cargo 7th April, th April, 2008 Rs/P Rs/P (1) (2) (3) (4) (5) 1 Up to 120 hrs. General (5 days working) Cargo including free period Rs.1.37 Rs Source: AAI # Special Valuable Cargo Up to 120 hrs. (5 days working) including free period Up to 120 hrs. (5 days working) including free period Rs.2.37 Rs Rs Rs. 1,220.00

26 Aircraft Handling Charges Aircraft handling charges include route navigation facility charges, terminal navigation landing charges, parking charges, aviation turbine fuel charges, ramp handling, cargo palletization and other airport charges. Below table shows the various aircraft handling charges. Table 4.9 Schedule of charges leviable on airlines for various cargo services rendered at the air cargo terminal, Chennai airport Sl.No. Particulars Rates (Rs.) 1 Comprehensive aircraft handling, example Air Bus 330 freighter, upto 3 hours ground time (rate per freighter handling) Charges for Palletisation (rate per ULD) Charges for Containerisation (rate per ULD) Charges for bulk cargo per kg. 5 Charges for Destuffing per kg. 6 X-ray screen charges 3.0 per kg 7 Ground power unit (per flight) Air starter unit (per flight) Courier handling (per flight) Route navigation facility charges (per flight A330F) 11 Landing Charges per single landing (per MT) (Per Metric Ton in excess of 100 MT) 12 Housing Charges up to 100 Metric Ton Parking Charges up to 100 Metric Ton Price in metro (Dollars / Kl) for International airlines (per litre) Source: AAI, AI, IOC / (Per MT) 8.40 (Per MT)

27 AISATS AIR FREIGHT TERMINAL BENGALURU Cargo Handling Facilities Table 4.10 Air India Sats air freight terminal in Bengaluru Two level cargo complex Ground level for domestic handling 9,800 m2 Upper level for international handling 10,000 m2 2 nd and 3 rd level mezzanine offices 3,500 m2 Total area (incl. parking etc) 30,000 m2 Design capacity 210,000 Material handling system (MHS) by Siemens LTD (a) AISATS is capable of handling all types of cargo including i) General cargo ii) Perishable cargo iii) Transshipment cargo iv) Express mail and courier v) Cargo requiring special attention (VAL, AVI, DGR)

28 142 (b) Cargo Handling Facilities i) Automatic Storage & Retrieval system (ASRS) ii) Elevated Transfer Vehicle System (ETC) iii) Very Narrow Aisle System 17 m (VNA) iv) Dangerous Goods Rooms v) Live stock room vi) Strong rooms vii) ULD and bulk cargo Cold rooms viii) Unaccompanied baggage room ix) Vulnerable cage x) Courier Terminal (c) AISATS BLR Cargo Facilities Automatic Storage & Retrieval System (ASRS) i) State of the art system FIRST of its kind in India ii) Investment USD 3 Million iii) Stores and retrieves cargo within 1min iv) Capable of handling 750 tonnes v) Storage capacity of 1,000 loaded bins vi) Connected to Cargo Operating vii) System (COSYS) and Inventory Control System (ICS) viii) Made operational in 2008

29 143 (d) AISATS BLR Cargo Facilities Elevated Transfer Vehicle (ETV) i) State of art semi-automatic ETV system by Siemens ii) iii) Connected to Cargo Operating System (COSYS) and Inventory Control System (ICS) Handling capacity of 360 containers iv) Made operational in 2008 (e) AISATS BLR Cargo Facilities Very Narrow Aisle Truck (VNA) & High Rise Racking i) State of the art system FIRST of its kind in India for any air-freight terminal ii) FIRST in India for 17m height VNA iii) Investment USD 1.1 Million iv) Capable of handling 2,500 skid positions v) Made operational in Dec 2011

30 144 Cargo Facilities DGR room Vulnerable Cage Storage Racks Cold room with data logger Strong room Pallet racks Table 4.11 AISATS Bengaluru Cargo Facilities AISATS BENGALURU Cargo Facilities Forklifts 12 x 3 Ton, 1 x 5 Ton, 1 x 10 ton capacity fork lifts ULD storage 360 ULDs (ETV) Bulk cargo storage 1,000 positions (ASRS) Skidded cargo storage 3,500 positions (VNA & Other Racks) Strong room 700 sq ft (3 strong rooms) Dangerous goods room 350 sq ft (2 DG rooms - radioactive room - 150sq ft Transhipment handling area 1,500 sq ft Bulk cold storage 2,000 sq ft (3 cold rooms, temp +2 to +8 degrees) ULD cold storage 4 main deck pallets (temp -20 to +25 degrees) Pharmaceutical Cold Room 96 skid position (temp +15 to +25 degrees) Mail and courier areas 2,200 sq ft Live Stock Handling Facility 150 sq ft Unaccompanied baggage area 1,000 sq ft Service centres for acceptance / 1,600 sq ft delivery of cargo

31 145 Table 4.12 AI SATS Bengaluru Cargo Cold Room Facilities AISATS AIR FREIGHT TERMINAL COLD ROOM DETAILS Name Location Temp Range Inner Dim (LxW) Volume (LxWxH) DOOR (WxH) COL -1 Domestic 2 to 8 Degree 346 x x 275 x x 110 COL 2 Export 2 to 8 Degree 346 x x 275 x x 110 COL 3 Import 2 to 8 Degree 346 x x 275 x x 110 COL 4 Pharma ETV Cold Room COL 2 Frozen COL 3 Frozen Export 15 to 25 Degree 520 x x 170 x x 92 ETV -20 to + 25 Degree Accommodate 4 MD Build up Pallet Export (-6 Degree) 150 sqft This facility is inside the 2 to 8 degree cold room (for small pieces) Import (-6 Degree) 150 sqft This facility is inside the 2 to 8 degree cold room (for small pieces) Dedicated Facility for storing of Pharma cargo requiring ambient temperature (15 to 25 degree Celsius) Temp. Probe & Infrared Temp. Gun for taking readings Cold Room Facility Data Logger (3 months memory) for recording of cold room reading

32 Aisats Coolport AISATS is setting up Bengaluru s first dedicated perishable cargo handling centre AISATS COOLPORT at Kempegowda Int l Airport, expected to be launched by 2016 i) 40,000 tons annual perishable cargo handling capacity ii) Temperature monitored and humidity controlled environment iii) Testing facility as per Plant Quarantine requirements for EU & US bound shipments iv) Export section will have a) Pharma cold rooms b) Vegetables and fruits cold rooms c) Ambient temperature buildup area of 2150 sqm i) Import section will have a) Pharma cold rooms b) Vegetables and fruits cold rooms c) Ambient temperature delivery area of 200 sqm d) Ambient temperature buildup area of 2150 sqm i) 4,000 sqft area for Customs, Drug Controller, Central Food Technological Research Institute & other govt agencies.

33 Cargo Handling IT Infrastructure SATS Cargo Operations System COSYS deployed at BLR ii) Interface to the MHS ICS System iii) Interface to web portal Galaxy System for airlines and freight forwarders iv) Interfaced to Customs System ICS COSYS ICEGATE GALAXY Inventory Control System (ICS) GALAXY Cargo Handling IT Infrastructure i) Cargo 2000 compliant sending Freight Status Update (FSU) messages: RCS/RCF/ TFD/AWD/ DEP/DLV. Sending discrepancy messages DIS (FDCA, FDAW, MSCA, MSAW, OFLD) DGR cargo stored by classification in DFT room

34 148 ii) Generates Customs Manifest, Cargo Manifest for export and import flights. iii) Auto generates all charges for agents. Fire hydrant and signage iv) Generates cargo inventory list by location for stock checking. v) Auto trigger of messages to airlines at timing requested by airline. vi) Maintains historical data at flight and shipment level as required. vii) Fire hydrants and fire extinguisher to handle various of fire incidents. Extinguishers labelled with filling expiry dates. viii) Spill kit to restrict spread of DGR goods spillage. ix) Separate racks for different classes of DGR cargo in DGR room. x) Emergency response contact numbers displayed in all operation areas and procedure in even of emergency. xi) Safety officer to ensure full compliance to safe practices in operations. xii) Fire Evacuation drill conducted every 6 months with BIAL 3. Conclusion In this chapter, the details and services of two major players in Chennai airport that is Air India and Bhadra are given. The process involved is very clearly explained step by step in Chennai Air cargo terminal. The process of special cargo like Human Remains, unaccompanied baggage and live animals are specially given in flow chart. The various airport charges imposed are clearly given for reference. In Bengaluru airport section, various terminal facilities and equipments are available, information systems used etc, are discussed to highlight the difference. Advanced level of facilities and equipments are used in Bengaluru airport. 3 AISATS, Cargo Terminal Facilities, Bengaluru