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2 11th BESTUFS Workshop TECHNOLOGY AND PROCESSES: THE ROADMAP TO PRODUCTIVITY 19 th September 2003 Palmela/Portugal

3 TOPICS Brief presentation Iberian transport Iberian logistics Complementary Services Diferentiation factors Information systems Results Conclusion

4 Brief presentation of LS Group Familiar company established in % of capital owned by Luis Simoes family Holding social capital of 16,5 Million Consolidated sales in Million 11 companies 1300 people 24 sites in Iberian Peninsula

5 GLS iberian network PORTO (Gaia) LA CORUÑA LUGO MACEDO CAVALEIROS COIMBRA OVIEDO VALLADOLID MADRID BILBAO ZARAGOZA BARCELONA LISBOA (Carregado) PORTALEGRE VALÊNCIA LOURES BORBA Logistic Operation Center (COL s) SEVILLA ALICANTE Transport Operation Center (COT s) ALBUFEIRA Regional Plataforms MÁLAGA

6 Organizational structure BOARD EXECUTIVE PRESIDENT Human Resources Procurement Business Development Finance Recruitment Training Organizational Development Quality, Safety and Environment Common Services Corporate Sales Development Marketing and Institutional Relations Planning and Controlling Financial Control Legal Information Technology Accounting Iberian Transport Iberian Logistics New Ventures Complementary Businesses LOCAÇÃO E GESTÃO DE FROTAS, SA. TRANSPORTES REUNIDOS, LDA. Eurofrigo

7 Major clients

8 Major clients

9 Iberian transport Leader in Portugal Leader in road transport Portugal/Spain/Portugal 10 freight management operation centers in Iberia 1200 vehicles Average age of 3 years On-board computers Global Positionning Systems

10 Iberian transport Services (Ambient and chilled temperature) Full truck load (FTL) Less-than-truck load (LTL) Distribution Freight management

11 Iberian transport Flows More than 100 Million Kms/year More than 2 Million tons/year +/- 900 Iberian services/day +/- 50 European services/day

12 Iberian logistics Leading FMCG Logistics Service Provider in Portugal High performance Information Systems Qualified Human Resources High availability of warehousing and transport vehicles High density network of logistics operation centers and cross-docking regional platforms

13 Iberian logistics Services (Ambient and chilled temperature) Primary transport Warehousing Order processing Picking Inventory control Co-packing Logistics of promotional events

14 Iberian logistics More than sqm of warehouses Daily through-put Pallets IN/OUT Picking units Deliveries 370 Distribution routes Ton delivered Co-packing units

15 Complementary services Rent - a - Cargo Technical Equipments and Integrated Services to the road haulage industry Insurance Brokers Mobile Advertising Real Estate Management

16 Differentiation through: Quality Main companies certified by ISO 9002 Training hours/year Technology High performance IT capabilities (see further detailed description)

17 Information Systems Warehouse Management System - GEODE Distribution Management System - SID RF and Code Bar readers GPS and on-board computers

18 Warehouse Management System - GEODE Multi-client, multi-site, and multi-warehouse Lot control FEFO, FIFO Inventory control Article tracking Product recall Reports and statistics Package developed by CLÉ 128 (French company) We operate this system since 1995

19 Distribution Management System - SID Order management and tracking Transport planning and freight management Deliveries management Control of cross-docking plataforms Cost and results management Reports and statistics Package designed and developed internally - Proprietary Application

20 RF and Code Bar Readers With RF we are able: To increase productivity To reduce operative errors To standardise procedures To improve the quality of information To provide a better service

21 On-board computers with GPS System that integrates the technologies of: Information Technologies Electronics Telecommunications Global Positionning System... which allows: Real time data about positionning of vehicles and cargo Route management and follow up Communications between any of the vehicles and the Operation Control Centers

22 On-board computers with GPS GPS GSM Data/SMS Operation Control Centers ON BOARD COMPUTER Hauling vehicle identification Drivers identification Positionning Tranport documentation control (CMR) Truck refuelling information Temperature control Fuel consumption Tachograph (Kilometres, drivers activities) Driver Keyboard CanBus Door opening GLS Freight Transport, Logistics and Distribution

23 On-board computers with GPS Hardware On board computer Reliable and with an high processing and storage information capacity, the XTraN unit is, truly, the heart of the system Support Equipment On board activity assistent User friendly Man/Machine Interface

24 On-board computers with GPS Software and Communications Complete and updated cartographic base Parametrization of 70 events related to vehicles and drivers activities Information integrated with back office systems

25 On-board computers with GPS Drivers and semi-trailers identification Driving times Freight managment Deliveries status Anomalies report Merchandise Track and Trace

26 Phone Fax Mail Web (future) Sending the order to the vehicle Reporting of events to the operations control center Reporting of events to the operations control center Data load in to SMART (TMS) Order transfer Assigning a vehicle to the order (system suggests the vehicle) Customer Service Rep s Assignment of vehicles to customer Goods delivery

27 On-board computers with GPS Goods positionning; Transport documentation control (CMR s) at unloading point; Delivery data (date and time of load and unload operations, immobilization time); Record and resolution of service anomalies; Increase the optimization of route planning based on accurate information; Increase the safety of goods; Door opening (trailers) through alarms to the Operation Control Center;

28 On-board computers with GPS Temperature control inside trailers through alarms to the Operation Control Center; Real time vehicle positionning through digital maps; Notification of vehicle approach to destination; Accurate driving data (average kilometres and speed per trip); Improve preventive maintenance planning; Provides data to support drivers activity managment; Monitoring specific fuel consumption;

29 Results Cost reductions: Communications - 40% Tolls - 18% Empty millage - 10% Vehicles immobilization - 56% Fuel - 8% Unproductive drivers - 6%

30 Results And also: More accurate information Improvement of service levels More satisfied costumers More business And more profit

31 New projects We are developing a system that: Makes easy and automatic the comunication with clients via Web Reduces the number of physical documents in the chain and gives the client the possibilty to view their real image on-line Gives the client the visibility about the performance of all the chain

32 New projects Integrates all the business management systems to add value to the client Gives the client the capacity to consult and interact online with the information systems and the contact persons in GLS

33 Conclusion Major importance of technology and information systems in our activity has a LSP IT only adds value if: It helps to reengineer and integrate processes to reduce costs to include people and to serve costumers better... We hope to achieve all this!

34 TO GO FURTHER... WHERE THE FUTURE GOES!