Transportation Department. Presented by Marty Ryan Chief Transportation Officer

Transcription

1 Transportation Department Presented by Marty Ryan Chief Transportation Officer 1

2 UP & BNSF PSA On-Board Personnel CCF Dispatch Center & Crew Callers GPS Center TRANSPORTATION DEPARTMENT Stations Services Scheduling & Service Design Rules Dept. 2

3 3 ORGANIZATIONAL CHART

4 4 ORGANIZATIONAL CHART

5 THE OPERATIONS TEAM David Cook, Director Rock Island District Janet Carbonelli, Senior Director Transportation Department Victor Flores, Director Chicago Union Station District 5 Cedric Smith, Director Metra Electric District David Rodriguez, Director Consolidated Control Facility

6 FACTS ABOUT TRAIN SERVICE Metra partners with the UP and BNSF to provide the following service: 686 Weekday trains 260 Saturday trains 173 Sunday trains 1,119 Weekly trains 290,000 daily riders 78.6 million annual riders 6

7 DISPATCH CENTER Located at Consolidated Control Facility (CCF). Operates 24/7 with more than 70 employees. Moves more than 500 passenger trains daily. 7 Coordinates/communicates more than 100 freight moves daily.

8 CREW CALLERS Located at CCF and operates 24/7. Responsible for making sure more than 300 job assignments are filled each weekday. Monitors hours of service laws. 8

9 A-2 TOWER DISPATCH Metra has three remaining towers: Vermont Street (RI) 16 th Street (RI) A-2 (CUS) 9

10 ONBOARD PERSONNEL Our employees are on duty 365 days a year 24/7. 10

11 ONBOARD PERSONNEL Work in all kinds of weather 11

12 TRAIN CREW CONDUCTS A JOB BRIEFING 12

13 13 TRAIN CREW SETTING UP THEIR TRAIN

14 TRAIN CREW QUALIFICATIONS Transportation conductors & engineers must be Metra-certified and carry FRA license. 14 Responsible for transporting thousands of passengers hundreds of miles safely each day.

15 TRAIN CREWS PREPARE TO TROUBLE-SHOOT EQUIPMENT 15

16 THE LIFE OF A TRANSPORTATION MANAGER 16 Transportation managers performed more than 43,000 operational tests on train crews in An increase of 18,000 tests from They are also the first to respond to incidents and accidents on our railroad.

17 RULES DEPARTMENT Metra s Rules Department Responsible for development, interpretation and monitoring of FRA rules. Administrates rules exams to more than 1,400 employees annually, including engineers, trainmen, maintenance of way, roadway workers, tower operators and dispatchers. Metra is part of Chicago Operating Rules Association (CORA) Analyzes status of Chicago Terminal. Made up of freight and passenger railroads. Monthly meetings. Director Andre Hunt is secretary/treasurer. Andre Hunt Director, Rules Department Metra is part of General Code of Operating Rules Association (GCOR) Nationwide organization. Meets twice a year. Creates and changes operating rules for the industry. Director Andre Hunt has a voting power as Metra s representative. 17

18 18 Questions?

19 19 Organizational Chart

20 STATION SERVICES Station personnel/ticket agents Passenger Services Ticket Services ADA Project Manager Quality Control Inspector/Coordinator David Rubino, Director of Station Services 20

21 STATION QUALITY CONTROL / ADA Josel Gonzalez, Quality Control Inspector James Ferneborg, Accessibility Project Manager Luz Roman-Ellis, Quality Control Coordinator In 2017, Metra's quality control inspector and coordinator visited, inspected and reported on more than 200 stations, alerting railroads and municipal forces of problems & defects to facilities, ADA ramps, platforms and signage. 21 The accessibility project manager visited a variety of schools, special education programs, Metra districts and rehabilitation facilities, to promote Metra s ongoing commitment to equal access.

22 TICKET SALES CLERK In 2017 our agents sold more than 4.2 million tickets and collected nearly $115 million in revenue. 22 Our agents help customers navigate our system and are another layer of safety and safety messaging at outlying stations.

23 23 COMMUNICATION SUPERVISORS

24 GPS CENTER GPS operators use satellite technology to track and monitor all train movements. Can send passengers customized alerts notifying them of service disruptions, platform changes and other up to the minute information. Can make live on-board announcements. Office operates 24/7. Corinna Gallardo-Jerbis, Manager Customer Communications 24

25 GPS OPERATORS Work closely with train crews, dispatchers and communication supervisors on the status of trains. 25 Share up to the minute information with customers via: Website alerts alerts Twitter

26 SCHEDULING AND SERVICE DESIGN Responsible for: Scheduling all revenue and nonrevenue trains. Jeff Brantz Manager, Service Design Adding additional service for special events. Analyzing ridership and run times to adjust train schedules and find efficiencies within the department. 26 Participating in projects that involve transportation and technology.