DAY 1: Tuesday 9 October 2018

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2 DAY 1: Tuesday 9 October :00-09:15 Welcome Address Speaker: Christian Piaget, Senior Manager Cargo Border Management and Claims, IATA 09:15-09:45 Keynote Address Speaker: Vic Karjian, CEO, Amerijet International Airlines 09:45-10:00 Case Studies Presentation A fictional but realistic cargo claims case will be distributed to the audience, to allow each participant to reflect on those cases until the last day of this Conference. This session s Moderators can be trusted to come up with particularly cunning scenarios which will exploit the audience s vigilance to its maximum. A debate on these cases resolutions is foreseen on the last day. Moderators: Bart Banino, Partner, Condon Forsyth Frank Montbach, Partner, Mound Cotton Wollan & Greengrass LLP 10:00-10:30 Multimodal carriage, door-to-door Multimodal carriage is a recurring challenge for the implementation of existing international legal instruments. This session will address door-to-door movements, recognizing that in the era of a booming e- commerce market, such movements and their legal implications should not be overlooked. Speaker: Frank Montbach, Partner, Mound Cotton Wollan & Greengrass LLP 10:30-11:00 Networking Break 11:00-12:30 Experts Panel This highly interactive session will focus on actual claims management questions submitted by the participants, with the proficient analysis of experienced claims managers. Moderator: Justin Ensign, Manager Customer Relations and Claims, American Airlines Sanjeeva Abeysinghe, Manager Cargo Claims Processing & Recovery, Qatar Airways Sebastian Cosgrove, Manager Cargo Customer Relations, Air Canada Martin De Souza, Assistant Manager Insurance, Singapore Airlines Giuseppe Gatto, Legal & Claims Department, Delvag Versicherungs-AG 12:30-14:00 Networking Lunch 14:00-14:20 IATA Activities Outlook This session is the opportunity to get an overview of IATA s current activities in relation with cargo claims and loss prevention. Speaker: Christian Piaget, Senior Manager Cargo Border Management and Claims, IATA

3 14:20-15:20 Upping the Social Media Game Claims management and customer relations are closely interlinked. With any claims dispute comes an exposure of the airline brand and a risk of disrupting customer relationship. Recognizing the key role of Social Media in brand management, how can we make sure that we are up to game in this daunting arena? This session will provide the views straight from the expert. Speaker: Nathalie Kempa, Senior Manager of Social Media Engagement, United Airlines 15:20-15:30 Lucky Draw (Part I) Try your luck! Each participant gets at least one gift. Will it be a pencil or a model aircraft? 15:30-16:00 Networking Break 16:00-17:30 Joint Session with the Lithium Battery Workshop During this joint session with the Lithium Battery Workshop, we will discuss risk mitigation in the supply chain, including the important role and active safety management system plays. We will also be looking at liability issues and what we can do to improve compliance and loss prevention. Moderator: Geoff Leach, Director DG Office UK Ltd Alex McCulloch, International Dangerous Goods Manager, UPS Mark Mackrell, Partner, Norton White Jeff Hinton, Resident Liability Manager Aviation, Charles Taylor Adjusting 18:00 19:30 Welcome Reception

4 DAY 2: Wednesday 10 October :00-09:45 A Guided Tour of Alternative Dispute Resolution Alternative Dispute Resolution mechanisms are increasingly used in some parts of the world, not least Asia, to resolve cargo claims issues. This session will discuss the current status, strengths and weaknesses of such mechanisms. Speaker: Joan Canny, Senior Vice President and General Counsel, Amerijet International Airlines 09:45-10:30 Airline Perspective on Perishables The rest of this morning will focus on the carriage of perishables, recognizing that claims relating to those shipments are those that keep air cargo claims managers and lawyers awake at night. This Conference part will start with an experienced airline s perspective concerning such carriage. Speaker: Ithrath Usman, Cargo Customer Relations Manager, Emirates Airlines 10:30-11:00 The whole morning will focus on the carriage of perishables, recognizing that claims relating to tnetworking Break managers and lawyers awake at night. This Conference part will start with an experienced airline s perspective concerning such carriage. 11:00-12:30 Panel on Perishables This Panel will debate on the complexities linked with those highly sensitive shipments and what can be done to ensure efficient carriage in line with customers expectations. Moderator: Dan Soffin, International Aviation Legal, Commercial and Operations Expert, Dave Suhajda, Senior Manager Claims and Systems, Polar Air Cargo and Atlas Air Max Zaccar, Chairman, Commercial Insurance George Kakashvili, Lawyer, Lasare Cargo Terminal/Shota Rustaveli Tbilisi International Airport Bert Allard, Manager Special Cargo and Service Delivery, Emirates 12:30-14:00 Networking Lunch 14:00 15:30 Judges Corner A good contender with the Experts Panel as one of the most favorite CCLP sessions over the past 13 years, this session will gather the views of eminent air cargo lawyers on cases submitted by claims managers around the world. Moderator: Rainer Amann, Partner, Urwantschky Dangel Borst Mark Mackrell, Partner, Norton White Ricardo Bernardi, Partner, Bernardi & Schnapp Anita Quy, Partner, Kennedys Law

5 15:30-16:00 Networking Break 16:00 17:00 Joint Session with the Cargo Security and Facilitation Forum: Physical Security of Airside Cargo Facilities Is there a weak link? What standards are in place to ensure that security practices in airside cargo facilities meet the threat picture and is there an opportunity to make improvements? Moderator: Andrew Farrelly, co-founder, CT Strategies Ricardo Bernardi, Partner, Bernardi & Schnapp Elad Gadot, Executive Director, Corposec, ACC3 Independent Validator and TAPA FSR/TSR auditor Ross Lockie, Regional Officer, Aviation Security & Facilitation, ICAO Asia & Pacific Office Howard Stone, Vice President Security, UPS 19:30 21:30 Gala Dinner and Lucky Draw (Part II)

6 DAY 3: Thursday 11 October 2018 Pharma Focus in Cargo Claims and Loss Prevention Pharmaceutical goods have a significant financial impact if they are subject to claims. This session will bring together experienced airline claims managers, lawyers and insurers with experts from the pharmaceutical industry to debate on the respective expectations, concerns and solutions for the carriage of this very sensitive cargo. 09:00 09:45 Jaisey Yip, Associate General Manager Cargo & Logistics Development, Pharma.aero 09:45 11:00 Panel on the transport and handling of Pharmaceutical Products Moderator: Anita Quy, Partner, Kennedys Jaisey Yip, Associate General Manager Cargo & Logistics Development, Pharma.aero Federico Lupp, Head of Business Development EMEA & APAC, DHL Courtney Buckwalter, Assistant Manager - Cargo Claims, United Cargo 11:00-11:30 Networking Break 11:30-12:00 Case Studies Resolution Moderators: Bart Banino, Partner, Condon Forsyth Frank Montbach, Partner, Mound Cotton Wollan & Greengrass LLP 12:00-12:15 Lucky Draw (Part III) Your last chance! So are you getting that last model aircraft after all? 12:15-12:30 Closing Remarks Christian Piaget, Senior Manager, Cargo Border Management and Claims