Invoice Information. Invoice Requirements Invoice Suggestions Invoice Submittal Sample Invoice Cedit Memo Process

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1 Invoice Information Invoice Requirements Invoice Suggestions Invoice Submittal Sample Invoice Cedit Memo Process

2 Invoice Requirements Cisco Systems Capital Corporation accepts your invoices, credit memos and debit memos via , fax or regular mail. Please see your CSCC purchase order or the Invoice Submittal section of this package for the specific invoice delivery instructions. Invoices, Credit Memos and Debit Memos Invoices, Credit Memos and Debit Memos should include: Q: How will the Partner benefit from having all the required/accurate information on the invoice? A: The Partner will avoid possible rejection of invoices and delays of the payment process. Partner Information: Partner s full legal name and address, Partner contact name and numbers Ship to: Invoice must reflect ship to name of Lessee or End-User. (specify if this is install location or staging location) Cisco part numbers and complete descriptions of the product. If the part numbers are your own inventory part numbers, then full Cisco part numbers must be included in the part descriptions or notations Product serial numbers, for all serialized products Product unit prices and extended prices Freight/shipping cost Invoice date Ship date Bill to: Invoice must reflect Cisco Capital s address as follow: Cisco Systems Capital Corporation Attn: Asset Entry 170 West Tasman Dr. MS 13/3 San Jose, CA Cisco Systems Capital Corporation s purchase order number or Lessee s purchase order number Discounts or trade-in credits must specify which line item(s) the credit should be applied to All items shipped must be listed on the invoice, even items at zero dollars Invoices, Credit Memos and Debit Memos should not include: Sales Tax (with exceptions please reference the tax section of this package for more details) Special Notes on Credit and Debit Memos A credit or debit memo may be generated for a number of reasons DOA product, changes in configuration, pricing discrepancies, etc. Your CSCC Leasing Service Manager needs to be made aware of any circumstances requiring additional invoicing so that he or she can determine when the shipments and any adjustments to the transaction are final. Only then can the closing documentation for the transaction be forwarded to the customer for signature. Enterprise and Key Commerical Version

3 Special Notes on Blind Discounts Invoices for transactions containing blind discounts should have the line items invoiced at full value. The blind discount should be listed as a separate line item or as multiple line items if the discount is to be parsed out and applied to more than one item on the invoice. Special Notes on Serial Numbers and Part Numbers Cisco Systems Capital Corporation requires serial numbers and Cisco part numbers in order to process invoices. If you are unable to provide this information on your invoice, please include a spreadsheet providing this information so that we are able to reconcile your invoice in a timely manner. Enterprise and Key Commerical Version

4 Invoice Suggestions Invoicing Suggestions How to Improve Your DSO The level of detail you provide can affect how quickly we are able to process your invoices for payment. The following tips can help us pay you more promptly: Ensure your invoices match the purchase order for quantity, cost, and configuration. Q: How are funds distributed? A: Funds are distributed in the form of a wire transfer to the assigned location on file. Wire information must be accurate and up to date to assure a successful wire transfer In order for us to know when a transaction is complete, we reconcile your invoices against the purchase order issued at the beginning of the leasing process. If your invoices differ in quantity, cost or configuration from the original purchase order, the reconciliation will be delayed which will slow the deal cycle. In order to avoid any delays in funding your invoices please ensure that the invoices match the purchase order for quantity, cost and configuration. If there are changes to the purchase order, please contact your LSM so changes to the lease documents can be made ahead of time. Notify us when shipments against purchase orders are complete, or whenever the transaction size or configuration changes. Keeping us up-to-date on any transaction changes allows us to know when a transaction has shipped completely, and to quickly process the final customer documentation for the transaction. If the configuration or pricing on a transaction has changed and we are not aware of the change, the final customer documentation will be delayed, which results in your payment being delayed. Provide installation locations for all items on your invoices. For tax purposes, CSCC needs to be sure we have properly recorded the installation locations for all equipment. You can provide this to us on a spreadsheet if you are unable to provide the asset locations on the invoice. See your CSCC purchase order for instructions. If possible, group all invoices for a transaction and submit them to us in one package once the shipment is complete. Sending us a complete package of invoices for a transaction will allow us to process all the invoices together, reconcile the transaction quickly, and move forward to process the final customer documentation. Once the customer signs off on the final documentation, we can process your payment. Enterprise and Key Commerical Version

5 Invoice Submittal Our research has shown that sending an invoice through regular ground mail can add as many as 12 days to the deal cycle. Sending your invoices via or fax the same day they are generated will significantly reduce the deal cycle time and will assist us in expediting funding. Cisco Capital can receive your invoices in any the following ways (also provided on your purchase order): address for invoicing: Fax number for faxed invoices: Mailing address for invoices: Cisco Systems Capital Corporation Attn: Asset Entry 170 West Tasman Drive MS SJC 13/3 San Jose, CA Please address any questions to the Leasing Service Manager noted on your purchase order or Partner Status Report. Please note abovementioned instructions only apply to purchase orders starting with CSC not for purchase orders from Wayne, PA, starting with TFV. Invoices for purchase orders starting with TFV should be sent to the following contacts: Fax number for faxed invoices: Mailing address for invoices: Cisco Systems Capital Corporation Attn: Sales Support Representative (noted on your purchase order) 1111 Old Eagle School Road Wayne, PA Enterprise and Key Commerical Version

6 Sample Invoice Partner legal name and address. Sample Invoice Invoice Date: April 8, 2006 Ship Date: April 7, 2006 Invoice No.: 222 Purchase Order No.: CSC Networking "R" Us Cisco Capital Customer ID No.: purchase order 1234 Fictional Address Way number. San Jose, CA Bill To Cisco Systems Capital Corporation Attn: Asset Entry 170 West Tasman Drive MS SJC 13/3 San Jose, CA Ship To Joe Smith, Inc. Attn: IT Manager 9876 Fictional Address Way San Jose, CA Job Cisco Networking Solution Payment Terms Due on receipt Part Number Description Units Price Ext. Price CP-7960G-CH1 Cisco IP Phone 7960G Cisco Systems, Inc. 1 $ $ Serial # INM Z serial numbers. CP-7914= 7914 IP Phone Expansion Module 4 $ $ Cisco Systems, Inc. part numbers. Final installation location. Install Location : 5678 Fictional Address Way San Jose, CA Subtotal Due $1, Freight $25.00 Tax $0.00 Total Amount Due $1, Thank you for your business! Enterprise and Key Commerical Version

7 Partner Enablement Guide Credit Memo Process Cisco System Capital Corporation realizes that during the life cycle of a lease or finance agreement, after a purchase order has shipped complete, there may be other equipment or services that need to be added or removed from an agreement. In many of these cases, a partner will need to issue a debit or credit memo to Cisco Capital. Documentation Requirements Credit memo from partner. This will include the part numbers of what will be coming off lease or the finance agreement as well as quantity, cost and extended cost. CSCC PO number. Partner contact information. Name, address, and phone number. Locations of items coming off lease. (if available) Additional credit that will be coming to CSCC (VAR BID transactions) Check or wire from the partner for the credit amount. Process Services: 1. Customer contacts partner for notification of cancellation of services. 2. Partner contacts representative at Cisco Systems, Inc. ( CSI ) for cancellation of services. 3. CSI requests cancellation of services and issues credit memo to partner. a. If original order was placed on VAR BID account, CSCC representative will be in touch with partner regarding any additional credit due to customer. b. The credit memo from CSI will reside on the VAR BID account. 4. Partner issues credit memo to CSCC. 5. Partner and CSCC determine cash settlement and reconciliation. a. If VAR BID Account: i. CSCC removes credit memo from VAR BID account. ii. Partner issues payment of difference between their credit memo and the VAR BID credit. b. If Non VAR BID: i. Partner issues credit memo to CSCC. ii. Partner sends payment for credit. 6. CSCC and Lessee determine course of action for application of credit. a. Amend the lease or finance agreement. b. Refund customer. c. Apply to future payment. Enterprise and Key Commerical Version

8 Partner Enablement Guide Equipment: 1. Customer contacts partner for notification of return of equipment. a Equipment returned to partner. i. Partner issues credit memo to CSCC. b. Equipment returned to CSI. i. CSI Issues credit memo to Partner. ii. Partner issues credit memo to CSCC. 2. Partner and CSCC determine cash settlement and reconciliation. a. If VAR BID Account: i. If original order was placed on VAR BID account, CSCC representative will be in touch with the partner regarding any additional credit due to customer. ii. The credit memo from CSI will reside on the VAR BID account. iii. CSCC removes credit memo from VAR BID account. iv. Partner issues payment of difference between their credit memo and the VAR BID credit b. If Non VAR BID: i. Partner issues credit memo to CSCC. ii. Partner sends payment for credit. iii. CSCC amends lease agreement. All credit memos should be sent to: cscc-cm@external.cisco.com You will receive a response from a Cisco Capital representative within twenty four hours of your submittal with the request for additional information or assistance if required. Please note, if you have additional equipment or services that need to be added to an existing lease or finance agreement, exclusive of any returned equipment or services, these additions are considered new transactions. They should be directed to the original Cisco Capital Lease Manager your sales team or customer engaged with. Checks should be sent to: If sending by mail: If sending by Fed Ex or UPS: Cisco Systems Capital Corporation Cisco Systems Capital Corporation C/O Bank of America C/O Bank of America File #73226 File #73226 PO Box Market Street, 21st Floor San Francisco, CA San Francisco, CA Wires should be sent to: Bank of American, San Fancisco branch FBO: Cisco Systems Capital Acct#: ABA#: Please include the customer name and CSC PO # on check stub or remittance advice. Enterprise and Key Commerical Version