Surveyors & Loss Adjusters Division. Surveyors & Adjusters Division. A World of Local Expertise

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1 Surveyors & Loss Adjusters Division Surveyors & Adjusters Division A World of Local Expertise 402_Survey Loss Adjusters v3.indd 2 05/03/ :48

2 IRAQ KUWAIT BAHRAIN DOHA ABU DHABI DUBAI MUSCAT SALALAH 402_Survey Loss Adjusters v3.indd 3 05/03/ :45

3 About us The principal activity of the Surveyors and Loss Adjusters division of Inchcape Shipping Services (ISS) is the inspection of goods and ships in connection with matters which concern insurance. The foundation of our existence has always been a strong commitment to factual and expert reporting through the unique skills and capabilities of our staff surveyors and claims executives supported by industry leading corporate compliance measures and best industry practice. Our teams of certified, qualified and experienced master mariners, engineers, cargo surveyors and claims and recovery staff have built long-lasting relationships with both local and international clients by providing professional and successful solutions to the most complex insurance cases together with a service of the highest calibre. Our offices in the UAE, Oman, Bahrain, Qatar and Kuwait are known for their excellence and standing in the local market which has been recognized with the appointment as the Lloyd s Agent in these locations. The ISS division of Surveyors and Loss Adjusters seeks to enhance our Principals value proposition by: Reducing time taken to process claims with our trained and certified claims and recovery staff. Reducing cargo transport costs and damage claims through our experienced marine consultants and corporate network. Providing flexible, efficient solutions and advice to clients who are unfamiliar with the region. Maintaining clear and constant communication keeping our clients reassured and updated with the latest information available and single point contact solutions. Providing multi-solution support through the use of our corporate divisions network. Ensuring industry-leading Ethics and Corporate Compliance, HSSE and Quality Management Standards _Survey Loss Adjusters v3.indd 1 05/03/ :45

4 Specialist Projects All projects, whether involving heavy lifts or towage, or both, have one thing in common. The need for qualified, competent and experienced surveyors. This is a prerequisite and if not present in the survey equation it is possible that unwanted situations may arise. This is the reason Inchcape Shipping Services [ISS] employ as their staff surveyors: Master Mariners Marine Engineers who have years of experience in the inspection of ships, their machinery and their cargoes. No matter what the inspection requirements are, ISS always have the right surveyor to do the job at hand with confidence, and with success. ISS act as consultants, supervising a number of complex cargo transportations which include large power plant modules, semi-submersible float-on/float off operations, trailer load on/load offs on barges including overview of the ballast operations, stability review and towage approvals. We have become synonymous with on-site, on-time reporting as well as practical and flexible solution providers. 2 Surveyors & Adjusters Division 402_Survey Loss Adjusters v3.indd 2 05/03/ :45

5 Project Cargo Inspections ISS Surveyors have been involved in a number of substantial projects in the last 10 years. Most notably the Dubai Metro Project, The Weatherford Zubair Project, Bectel Kitimat Project, HHI Barzan, Safaniyah Project (MCD) projects to name a few. Our dedicated staff play major roles in ensuring project shipments are suitably prepared for transport as well as closely overseeing the transportation process. Our attention to detail and signature continuous real time reporting has been rewarded with the repeat business from our valued customers. Our superior capabilities, ability to provide flexible services in line with client requirements and competitive rates have made us the service provider of choice _Survey Loss Adjusters v3.indd 3 05/03/ :46

6 Pleasure Craft & Superyachts Project The surveyors of Inchcape Shipping Services apply strict rules and procedures to each inspection they handle. Our surveyors make themselves thoroughly familiar with the scope of work of each particular assignment, well before they start their attendance. Once inspections have commenced our clients are kept fully informed on the work progress. On completion of attendance our surveyors issue a comprehensive and concise formal report, providing a complete and detailed record of all the appropriate findings and recommendations. Our expertise in matters concerning machinery, hull and other mechanical and electrical components associated with present day superyachts, ensures that successful final results are achieved in respect of every case that we attend. 4 Surveyors & Adjusters Division 402_Survey Loss Adjusters v3.indd 4 05/03/ :46

7 Cargo - Hull - Machinery Some casualties can be of such complicated nature that they may call for the engagement of surveyors who are well versed in the inspection of Cargo, Hull and Machinery. It is important for an attending surveyor to be able to establish the nature, cause and extent of damage and on the basis of his findings to make recommendations with regard to all the necessary repairs. However, there is another important contribution a good surveyor can make towards a casualty, and that is with regard to putting forward recommendations to help prevent the damage inspected from ever happening again. Shipowners invest substantial amounts of money in new buildings and therefore once a ship is commissioned she should stay operational for as long as possible, without interruptions caused by accidents. Similarly, cargo shippers, receivers and underwriters stand to be faced with financial losses when cargoes suffer damage. At Inchcape Shipping Services we employ surveyors who possess multifaceted capabilities that can bring even the most complicated inspections to a satisfactory end for our clients _Survey Loss Adjusters v3.indd 5 05/03/ :46

8 Ship Surveys When we receive a request from shipowners, P&I Clubs or H&M Underwriters to attend to the inspection of a ship we need to concentrate on the pillars that support maritime safety. These pillars are: Technical knowledge Practical experience This is where Inchcape Shipping Services set the standards for service. We do this without any compromises and we always make sure that we appoint the right person for the matter at hand. This way we ensure that the attending surveyor will produce the most satisfactory solution and that he will bring the case to a successful end. It is always the main endeavour of Inchcape Shipping Services to take responsible actions so as to safeguard the environment, life and property. 6 Surveyors & Adjusters Division 402_Survey Loss Adjusters v3.indd 6 05/03/ :46

9 Tug & Barge Oil continues to be the main export of countries in the Arabian Gulf, from Iraq in the north to Oman in the south. As a direct consequence of the above there is continuous development of offshore and onshore facilities dedicated to the export of oil. The building and the commissioning of such facilities entails the use of specialized materials and equipment. Once fabrication of all the necessary engineering materials has been completed these need to be transported to the location where they are to be installed. When such locations are offshore the transport of choice is tug and barge. It is in cases such as these that Inchcape Shipping Services surveyors get involved and ensure that stowage, securing and lashing of the project cargoes [including heavy lifts] are carried out correctly. To complete their attendance our surveyors make assessment of the barge stability and inspect the tug and tow in order to issue towage approval certificates _Survey Loss Adjusters v3.indd 7 05/03/ :46

10 Cargoes in Reefer Containers It is often thought that cargo in reefer containers does not get damaged. This is far from true. Some of the factors influencing the condition of fruits, vegetables and other produce that are carried under refrigerated conditions include: Temperature: [freezing, chill injury] Relative humidity: [storage temperature] Controlled atmosphere: [physical deterioration] Physiological deterioration Chemical deterioration Pathological deterioration Pre-harvest factors Post-harvest handling techniques Packaging methods: [pre-shipment systems] Stowage in containers: [carriage conditions] Stowage and air flow: [fresh-air venting] Breakdowns or delays When any one of the above factors goes wrong it may, as a direct consequence, cause serious damage to the cargo in a reefer container. The inevitable consequence will be substantial insurance claims. It s nice to know that Inchcape Shipping Services have the knowledge and the expertise to protect their clients interests under all possible scenarios. 8 Surveyors & Adjusters Division 402_Survey Loss Adjusters v3.indd 8 05/03/ :46

11 P&I Clubs & Cargo Insurance Claims Inchcape Shipping Services employ claims executives whose main target is to review a claim file and make recommendations to our clients on how they and their service providers can finalise a claim case in the shortest possible time and under the most favourable terms. We provide, among others, claims services for: Particular average Unrepaired damage General average Liability claims under P&I cover and marine insurance policies Our claims executives offer a non-confrontational service. They are well experienced to appoint an appropriate surveyor or to put together a team of surveyors, who are both efficient and cost effective to deal with any assignment (be it a major casualty or a minor event). Our claims executives can identify the best service provider on a case by case basis and in this manner of operating we can offer an unmatched response to any type of claim, irrespective of whether it concerns Cargo Insurers, or P&I Clubs. Our offices in the Middle East act as correspondents for a number of P&I Clubs in the International Group (IG) as well as Non IG and fixed premium underwriters. In combination with our survey capabilities we are capable of rapidly responding to the most urgent and complex of casualties. We have an in depth knowledge of handling collision matters, crew emergencies, FD&D cases, local jurisdiction and local laws that can make the difference for any vessel owner, operator or charterer _Survey Loss Adjusters v3.indd 9 05/03/ :46

12 CARGO SURVEYS Break Bulk Cargo Bulk Cargo Refrigerated Break Bulk Cargo Reefer Container Cargo Dry Container Cargo Petroleum Products Preshipment QUANTITY SURVEYS Draught / Deadweight Bunker Tallying / Outturn Project Cargo Measurement SPECIALIST SURVEYS Heavy Lifts Hull & Machinery (Afloat /in Drydock) Tug & Tow Approval Bollard Pull Assessment Grounding, Salvage, Wreck Removal Cargo Stowing, Lashing, Securing On-Hire / Off-Hire Collision Angle of Blow Ship Pre-purchase Oil Pollution / Clean-up Operations Pre-Demolition Ultrasonic testing of Hatch Covers, by using our own staff trained and equipped by SDT SHERLOG MIDDLE EAST OFFICES UAE - Dubai lloydsagency.dxb@iss-shipping.com claims.dxb@iss-shipping.com Survey survey.dxb@iss-shipping.com UAE - Abu Dhabi Lloydsagency.abudhab@iss-shipping. com pandi.abudhabi@iss-shipping.com Survey survey.auh@iss-shipping.com Bahrain Lloydsagency.bahrain@iss-shipping.com pandi.bahrain@iss-shipping.com Qatar - Doha Lloydsagency.doha@iss-shipping.com pandi.doha@iss-shipping.com Survey survey.doha@iss-shipping.com Oman - Muscat Lloydsagency.muscat@iss-shipping.com pandi.muscat@iss-shipping.com Oman - Salalah Lloydsagency.salalah@iss-shipping.com pandi.salalah@iss-shipping.com Kuwait Lloydsagency.kuwait@iss-shipping.com pandi.kuwait@iss-shipping.com Iraq - Umm Qasr Lloydsagency.ummqasr@iss-shipping.com pandi.ummqasr@iss-shipping.com ADDITIONAL GLOBAL OFFICES Kenya - Mombasa pandi.mombasa@iss-shipping.com Tanzania - Dar Es Salaam pandi.daressalaam@iss-shipping.com Tanzania - Zanzibar pandi.daressalaam@iss-shipping.com Gibraltar iss.gibraltar@iss-shipping.com Taiwan - Taipei richard.yu@iss-shipping.com China - Hong Kong k.c.cheung@iss-shipping.com Japan - Tokyo tokyo.pandi@iss-shipping.com Russia - Sakhalin agency.shl@iss-prisco.ru COAL EXPORT SERVICES INTERNATIONAL (CESI) USA dthompson@cesiservices.com ivansoto@cesiservices.com CHRISTY & GRIFFIN Australia - Port Kembla Australia - Newcastle A World of Local Expertise 402_Survey Loss Adjusters v3.indd 1 05/03/ :47