SAIC TASK MANAGEMENT PLAN. TASK ORDER RFP SOW: 05-TOS-21 for Unscheduled Maintenance and Repair of NDBC Marine Observation Network Alaskan Region

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1 PERIOD OF PERFORMANCE: 01 July 2005 to 30 June 2006 TO TYPE: CPFF 1.0 SCOPE, STATEMENT of WORK AND TECHNICAL/MANAGEMENT APPROACH: 1.1 General Scope: This Task Order assigns responsibility to SAIC to maintain the CONUS and Hawaii MON in a high state of readiness by planning and executing unscheduled maintenance on assets. Our objective is to maintain the Alaskan region network reporting throughout the year at the following prescribed minimum availability targets: Buoys C-MAN a. First Quarter 91.8% 94.1% b. Second Quarter 87.7% 95.1% c. Third Quarter 83.6% 92.3% d. Fourth Quarter 89.1% 93.4% The nature and objective of the work is similar to that described under Task Order 13, Scheduled Maintenance and Repair for NDBC Marine Observation Network (MON) Alaskan region. 1.2 Statement of Work: SAIC will effectively monitor, detect, report, and respond to station outages in timely fashion. We will utilize best operating and most cost-effective shop, logistics, and field service practices to remedy data/station discrepancies in the Alaskan region. We will break out and report estimated and actual dollars spent for labor, materials, shipping, consumables, port and other necessary field services by fund source in accordance with the Scheduling/Reporting Task Order. 1.3 Management Approach: SAIC will assign managers and resources within the Operations Department to reduce the number of data/station discrepancies, and to rapidly recognize and respond to reported outages in the CONUS and Hawaii regions. Principle points of contact will be Brian Musselman and Steve Jacobs. We will conduct all activity in accordance with NDBC instructions, all applicable safety and environmental laws, regulations and policies. Our proactive strategy for quickly responding to unscheduled maintenance includes: 1

2 a. Monitoring station data to quickly identify questionable/errant data, and identifying critical stations and data streams for priority restoration. b. Conducting periodic mooring inspections to replace worn components. c. Strategically building and staging spare buoys and moorings. d. Maintaining a ready inventory of tested spare buoys and components. e. Establishing and exploiting Regional Service Centers (RSC). f. Conducting regional Refurbishment, Integration, and Test (RIT) operations. g. Coordinating all scheduled field service activity with the USCG Office at NDBC. h. Utilizing non-coast Guard vessels for field operations (when necessary). i. Reprioritizing work-in-process to resolve reported data/station discrepancies. j. Seeking cost-effective travel and logistic support for technicians, materials, and equipment. k. Planning and utilizing comprehensive discrepancy repair visits to restore errant stations to full health thus resetting the maintenance interval. l. Collecting and analyzing data on failed equipment to improve component performance and reliability. 1.4 WBS layout (See attached.mpp file) 2.0 ASSUMPTIONS and/or DEVIATIONS: 2.1 Assumptions: a. The estimated cost for this TMP and the entire contract assumes that the scope, type, and level of work effort that SAIC will perform is consistent with the work predecessor contract. b. SAIC will have access to and use of all GFE/GFI currently available. As new employees are hired into the program the same type of GFE/GFI will be made available to support their efforts. c. All GFE/GFI is in proper working/useable condition. d. In the performance of any resulting task order, SAIC will determine skill mixes and skill levels as needed to accomplish this task order management plan. e. This task order is dependent upon the activities and schedule of other task orders as indicated on the attached Task Order Dependencies chart. 2

3 f. Coast Guard resources (vessels, boats, and aircraft) are readily available for unscheduled maintenance. If not, we assume we can locate and utilize alternate transportation means suitable to the task and timeline. g. Port and field services, authorized by the Contracting Officer, are available when needed within established Not to Exceed (NTE) limits. h. Consumable materials are available in the field as needed are within established Not To Exceed (NTE) limits. i. We are able to ensure buoys, moorings, LRUs, test equipment, personnel, etc, arrive at the identified point of field service embarkation by the scheduled date. j. Twice per year we will need to contract commercial vessel support for unscheduled field operations. k. During the course of the year, we will conduct 3 unscheduled service visits, 1 exchange/recovery/redeployment operation, 2 full or partial RITs on buoys in the field, two station visits to replace batteries, and will replace two moorings. l. We will maintain and strategically stage (in three separate locations) (Kodiak, Ketchikan, Seward) three standby spare buoys and spare moorings (accounting for deepest regional configuration ) for the Alaskan region for rapid modification, shipping and deployment. m. We will adhere to blue-tag procedures for all components and payloads sent out for field RIT activities, and will collect at least three (3) hours of successful ground truth before departing the station. n. Additional project tracking costs will be addressed in a separate task order. 2.2 Deviations: None. 3.0 SCHEDULE: 3.1 Program Performance Schedule: See Attached (.mpp file) 3.2 Delivery Schedule: Execute timely discrepancy field service to Due Date Continuous performance 3

4 Due Date sustain MON reporting availability targets Submit support requests for CG support six (6) Six weeks prior to field service weeks prior to planned activity Moorings built to mission needs & NDBC Upon fabrication standards Comprehensive status reports Field Service Plans two weeks prior to service. Trip reports two weeks after. Weekly Field Service Briefings Weekly 4.0 DELIVERABLES: Execute timely discrepancy field service to sustain MON reporting availability targets Submit support requests for CG assistance six (6) weeks prior to planned field activity Moorings built to mission needs & NDBC standards Comprehensive status reports Weekly Field Service Briefings Acceptance Criteria Sustained quarterly MON availability targets listed above Upon receipt at NDBC-CG office Upon QA inspection & approval Upon receipt Upon briefing 5.0 PERFORMANCE SPECIFICATIONS AND METRICS: The performance metrics for this task are based on the metrics defined in the Quality Assurance Plan (QAP), Attachment E, Volume II of our initial proposal. We propose using the following applicable QAP metrics to evaluate our overall performance, contribution, and success of the NDBC mission in addition to the specific task order deliverables indicated under Section 4: Metric Weight Performance measures (for associated fee levels) -2.25% target % -2.0% -1.0% (min) fee % (max) Effectiveness MON availability <91% <93% <94% 94% >96% >98% Qtr Buoy C-MAN 25 points Achieve 94% Availability Targets/quarter = Target Fee % 94.1% % 95.1% Target Availability = average of Buoy & C-MAN percentages % 92.3% % 93.4% Customer Satisfaction <86% <88% <90% 90% >93% >96% 4

5 High Customer Satisfaction Customer Satisfaction Adherence to Schedule Safety Minimal lost time due to accidents Satisfaction 3 Transportation & Shipping 5 Quality 1 Task Order deliverables on-time 5 25 points Average score of 90% on surveys = Target Fee <78% <80% <85% 85% >90% >95% 10 points 85% of all field service missions/quarter are successful = Target Fee (discount unavailability of Coast Guard or contracted vessel) >3.0% >2.5% >2.0% <2.0% <1.0% <0.5% 30 points <2.0% lost hours for this Task Order = Target Fee <90 % <93% <95% 95% >97% >98% 95% on-time and accurate shipments deployed outbound from NTSC = Target Fee <91 % <93% <95% 95% >97% >98% 95% of task order deliverable on-time or ahead = Target Fee 5.1 Definition of Metrics Effectiveness metric will be determined using the algorithm in place for determining availability. Customer Satisfaction 1 metric is determined by a grade awarded to SAIC on performance surveys Quality 2 metric is defined by the percentage of meeting all field service scheduling requirements discounting any unavailability issues with respect to CG or commercial transportation. Safety metric has been included due to increased concern over employee safety Quality 1 metric is defined by the percentage of on-time deliverable/reports as compared to the total number of deliverables for this Task Order. 6.0 KEY PERSONNEL: The following personnel are considered key for this TO: 6.1 Brian Musselman 6.2 Steve Jacobs 7.0 COST PROPOSAL: See Attached 8.0 PAYMENT TERMS: Invoices shall be submitted upon completion of each SAIC accounting period. Payment shall be made within 30 days. 5