Section Paragraph / Title Page

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1 1 INTRODUCTION Section Paragraph / Title Page 1.0 Section Contents Manual Holder Table of Contents 1-3, 1-4, Certification of Compliance Record of Amendments List of Effective Pages 1-8, 1-9 Third Edition 1-1

2 1.1 MANUAL HOLDER Name of Company: Wisk Air Limited Carrying On Business as: Wisk Air Helicopters Address: Wisk Air Helicopters 520 Orville Wieben Crescent. Thunder Bay, Ontario P7E 6M9 Telephone: Fax: Third Edition 1-2

3 1.2 TABLE OF CONTENTS Section Paragraph / Title Page 1. INTRODUCTION 1.0 Section Contents Manual Holder Table of Contents 1-3, 1-4, Certification of Compliance Record of Amendments List of Effective Pages 1-8, ADMINISTRATION of MANUAL 2.0 Section Contents Distribution Distribution List Amendments Amendment Procedure DESCRIPTION of AMO 3.0 Section Contents Overview of Company Scope of Work MAINTENANCE PERSONNEL 4.0 Section Contents Organization Chart Company Management Personnel Certificate Holder / Accountable Executive (AE) Person Responsible for Maintenance (PRM) Stores / Parts Manager Certification Authority Approval Aircraft Certification Authority (ACA) 4-3, Stores Certification Authority (SCA) Elementary Work Certification Authority (EWCA) 4-5, Pilots Unlicensed Maintenance Technicians Duties and Responsibilities Accountable Executive (AE) Person Responsible for Maintenance (PRM) 4-7 to Stores/Parts Manager Aircraft Certifications Authority (ACA) Holder 4-9 to Stores Certification Authority (SCA) Holder 4-11, Personnel Performing QA Activities Other Personnel with Technical Responsibilities Personnel Records 4-13 Third Edition 1-3

4 5. TRAINING 5.0 Section Contents General Description Initial Training Update Training Human Factors in Maintenance Training 5-3, Elementary Work Training Independent Check Training Maintenance Related Safety Training MAINTENANCE RESOURCES 6.0 Section Contents Facilities Main Base Sub-Base Alternate Facilities and Remote Locations 6-2, Tools and Equipment Equivalent Tools or Equipment Precision and Specialized Tooling 6-3, Calibration of Measuring and Test Equipment Technical and Regulatory Publications 6-5, MAINTENANCE PROCESSES 7.0 Section Contents Standards of Maintenance Maintenance Process Control 7-2, 7-3, Technical Records and Logbooks Defect Entries Defect Rectification Entries Independent Check Maintenance Release Conditional Maintenance Release Maintenance Arrangements Subcontracts to Approved Organizations Subcontracts to Unapproved Organizations 7-7, Service Difficulty Reporting 7-8 Third Edition 1-4

5 8. STORES and MATERIALS 8.0 Section Contents General Vendors Purchasing Receiving Parts Removed from Company Aircraft Unserviceable Parts Repairable Parts Serviceable Parts Undocumented Parts Distribution of Parts Within the AMO Outside the AMO Shelf Life Control Hazardous Materials Quarantine Stores Scrapping of Parts QUALITY ASSURANCE PROGRAM 9.0 Section Contents General QA Personnel External Supplier QA External AMO Vendor Audit Annual QA Requirements On-Going QA Requirements 9-4, Post Maintenance QA Interim Finding Program Audit Report and Non-Conformances (Findings) Audit and Corrective Action Plan Tracking 9-5, Corrective Action Plans Immediate Action Short Term Action Long Term Action Root Cause Analysis Follow-Up Action DOCUMENTS INCORPORATED BY REFERENCE Third Edition 1-5

6 1.3 MAINTENANCE POLICY MANUAL CERTIFICATION This Approved Maintenance Organization Maintenance Policy Manual (MPM) constitutes the manual required by CAR It reflects Wisk Air Ltd s means of compliance with the current requirements of the Canadian Aviation Regulations. All incorporated documents identified herein and every amendment thereto, shall meet the requirements established in this manual. The policies and procedures outlined in this manual and in all incorporated documents identified herein must be strictly adhered to at all times. Certificate Holder Wisk Air Limited Date 1.4 MAINTENANCE CONTROL MANUAL APPROVAL This Approved Maintenance Organization Maintenance Policy Manual is approved as meeting the requirements of an AMO, pursuant to CAR Civil Aviation Safety Inspector Transport Canada Date Third Edition 1-6

7 1.4 RECORD OF AMENDMENTS Amendment Number Amendment Date Date Inserted Inserted By Third Edition Re-issue Third Edition 1-7

8 1.5 LIST OF EFFECTIVE PAGES The following pages are currently incorporated in this Maintenance Policy Manual. Person Responsible for Date Transport Canada Date Maintenance Page Revision Status Revision Date Section 1 Introduction Page 1 Edition 3 Original Page 2 Edition 3 Original Page 3 Edition 3 Original Page 4 Edition 3 Original Page 5 Edition 3 Original Page 6 Edition 3 Original Page 7 Edition 3 Original Page 8 Edition 3 Original Page 9 Edition 3 Original Section 2 Administration of Manual Page 1 Edition 3 Original Page 2 Edition 3 Original Page 3 Edition 3 Original Section 3 Description of AMO Page 1 Edition 3 Original Page 2 Edition 3 Original Page 3 Edition 3 Original Section 4 Maintenance Personnel Page 1 Edition 3 Original Page 2 Edition 3 Original Page 3 Edition 3 Original Page 4 Edition 3 Original Page 5 Edition 3 Original Page 6 Edition 3 Original Page 7 Edition 3 Original Page 8 Edition 3 Original Page 9 Edition 3 Original Page 10 Edition 3 Original Page 11 Edition 3 Original Section 5 Training Page 1 Edition 3 Original Page 2 Edition 3 Original Page 3 Edition 3 Original Page 4 Edition 3 Original Third Edition 1-8

9 The following pages are currently incorporated in this Maintenance Control Manual. Person Responsible for Date Transport Canada Date Maintenance Page Revision Status Revision Date Section 6 Maintenance Resources Page 1 Edition 3 Original Page 2 Edition 3 Original Page 3 Edition 3 Original Page 4 Edition 3 Original Page 5 Edition 3 Original Page 5 Edition 3 Original Page 6 Edition 3 Original Section 7 Maintenance Processes Page 1 Edition 3 Original Page 2 Edition 3 Original Page 3 Edition 3 Original Page 4 Edition 3 Original Page 5 Edition 3 Original Page 6 Edition 3 Original Page 7 Edition 3 Original Page 8 Edition 3 Original Section 8 Stores and Materials Page 1 Edition 3 Original Page 2 Edition 3 Original Page 3 Edition 3 Original Page 4 Edition 3 Original Page 5 Edition 3 Original Page 6 Edition 3 Original Page 7 Edition 3 Original Section 9 Quality Assurance Program Page 1 Edition 3 Original Page 2 Edition 3 Original Page 3 Edition 3 Original Page 4 Edition 3 Original Page 5 Edition 3 Original Page 6 Edition 3 Original Page 7 Edition 3 Original Section 10 Documents Incorporated by Reference Page 1 Edition 3 Original Page 2 Edition 3 Original Actual DIRs Refer to DIR LoEP Refer to DIR LoEP Third Edition 1-9

10 2 ADMINISTRATION OF MANUAL Section Paragraph / Title Page 2.0 Section Contents Distribution Distribution List Amendments Amendment Procedure 2-3 Third Edition 2-1

11 2.1.0 DISTRIBUTION The Person Responsible for Maintenance (PRM) is responsible for the maintenance, control and distribution of the MPM This manual (and all copies thereof) shall remain the property of the Company and must be returned upon demand Each person who performs or manages maintenance, elementary work or servicing of Wisk Air helicopters; or has technical responsibilities relating to maintenance control or maintenance of company aircraft has access to a current version of this manual via the internet on the Wisk Air company info board which all employees are given access to Manuals listed on the Manual Distribution List below are the only controlled (approved) copies. Any duplicated copies of the manual or individual pages are considered to be uncontrolled and not approved for use when carrying out company maintenance/maintenance control functions Manual holders are responsible for the safe custody and maintenance of the manual issued to them. They shall insert amendments when directed by the PRM MANUAL DISTRIBUTION LIST All copies of this manual identified on this list are serialized for control purposes and are distributed to holders as identified. Manual Serial Location Number 1 President / Accountable Executive 2 Transport Canada 3 PRM / Air Operator PRMC 4 Company Info Board via Internet Third Edition 2-2

12 2.2.0 AMENDMENTS Amendments will be generated by the PRM upon changes to the company organization, key management personnel, results of the Quality Assurance Program, or when directed by the Minister. Amendments will be distributed and inserted in all manuals within 30 days after receiving Transport Canada approval. Each holder of this manual is responsible for it s safe custody and maintenance AMENDMENT PROCEDURE Each page shall indicate the amendment number and date; and page number at the bottom of the page. Due to page formatting and to preserve page sequencing; if amended content carries over to an additional page, the PRM may choose to add an additional page with the number suffixed by a letter (i.e. 2a, 2b, etc.). This page will be included in the LEP Except for a complete re-issue of the manual, a vertical line drawn in the right margin shall indicate the amended text The PRM shall complete two new copies of the List of Effective Pages (LEP) to identify the amended pages, sign in the space provided, and forward both copies (by mail, fax, pdf copy via attachment, or other means deemed acceptable to both parties at the time) to Transport Canada along with one copy of the amended pages and the Amendment Control Page applicable to the amendment When Transport Canada has approved the amendment, a copy of the LEP with TC s approval stamp and inspector s signature as applicable shall be returned to the Company accompanied by the completed Amendment Control Page The PRM will then issue the amendments to all manual holders within 30 days as per the distribution list. An Amendment Control page (example located in the Section 10 to this manual) shall accompany each amendment issued. Upon receipt of a manual amendment the holder will make the appropriate entries to the Record of Amendments page, insert the new page(s) and destroy the obsolete page(s) Following manual amendment, the manual holder shall sign and return the Amendment Control page to the PRM. This action confirms insertion of the amendment. The return of the approved LEP by TC constitutes acknowledgment of receipt and insertion of the amended pages into the TC copy of the MPM. Third Edition 2-3

13 3. DESCRIPTION of AMO Section Paragraph / Title Page 3.0 Section Contents Overview of Company Scope of Work 3-3 Third Edition 3-1

14 3.1 OVERVIEW OF THE COMPANY References to the Company also implies Wisk Air Maintenance Inc Wisk Air Maintenance Inc. is a privately owned company with its administrative offices and main maintenance base located at 520 Orville Wieben Crescent, Thunder Bay Ontario, Canada. The Company also operates a maintenance facility which includes the Component Overhaul Shop, located in Brandon Manitoba The Company does not normally operate any Sub-Bases, however due to potential operational requirements; a Company helicopter may be temporarily or seasonally based at a separate location to the main base. The contents of this manual shall be adhered to at these locations Wisk Air Maintenance Inc. holds Transport Canada Approved Maintenance Organization (AMO) #43-03 and is approved to perform all Non-Specialized Work and Specialized Work as detailed in Section 3.2, Scope of Work The Company is not approved for Non-Destructive Testing. When NDT is required, the Company will subcontract an approved organization that is rated for the NDT required The Person Responsible for Maintenance is a full time employee, with additional personnel being hired as required. The total number of persons with technical responsibilities employed by the Company changes in response to operational requirements The Company operates and maintains a fleet of Bell 206 series, 206L series, and 407 series helicopters from an established maintenance base as well as remote field locations as applicable. The Company facility is owned, and provides office space to carry out administrative duties, and hangar space large enough to house Company helicopters to allow completion of inspections, maintenance and repairs as required. Maintenance carried out away from the main base is conducted as described in this manual The Company does not normally perform third party maintenance. Third Edition 3-2

15 3.2 SCOPE OF WORK Ratings Bell 206 Series Bell 206 L Series Bell 407 Series Schweitzer 300 Series Bell 206 Series Bell 206 L Series Bell 407 Series Aircraft Structures Limitations All Non-Specialized Work. Specialized Maintenance Dynamic Component Overhaul Specialized Maintenance Structural Repair/Modification as defined in CAR Schedule II; Airframe (1) & (2) Third Edition 3-3

16 MAINTENANCE PERSONNEL Section Paragraph / Title Page 4.0 Section Contents Organizational Chart Company Management Personnel Certificate Holder/Accountable Executive Person Responsible for Maintenance Stores/Parts Manager CERTIFICATION AUTHORITY APPROVAL Aircraft Certification Authority 4-3, Stores Certification Authority (SCA) DUTIES AND RESPONSIBILITES Accountable Executive (AE) Person Responsible for Maintenance (PRM) 4-6, Stores/Parts Manager Aircraft Certification Authority (ACA) Holder 4-8 to Stores Certification Authority (SCA) Holder 4-9, Personnel Performing QA Activities Other Personnel with Technical Responsibilities 4-10, PERSONNEL RECORDS 4-11 Third Edition 4-1

17 4.1 ORGANIZATIONAL CHART Company President (Accountable Executive) Person Responsible for Maintenance (PRM) Personnel with QA Duties / Responsibilities Aircraft Certification Authority (ACA) Holders; Other personnel with technical responsibilities; contracted organizations. 4.2 COMPANY MANAGEMENT PERSONNEL Certificate Holder / Accountable Executive (AE) NAME: Mark Wiskemann The Certificate Holder / Accountable Executive accepts the responsibilities and accountability as detailed in CAR and Person Responsible for Maintenance (PRM) NAME: Kevin Robins AME License # M The PRM meets the applicable requirements set out in CARs subpart (1) through (6); The PRM is responsible to the AE for all of the activities that the AMO undertakes and may assign management functions to specified employees. If applicable, assigned management functions will be defined in written format, accepted by the employee in writing, and submitted to Transport Canada for approval Where the PRM plans to be absent from the position for periods of up to 30 days the duties of the PRM may be assigned to a person who meets the requirements of CARs , except for the TC interview. The delegation will be issued in writing to the individual detailing the extent of the delegation and duration The individual must accept this delegation in writing, and a copy of the delegation forwarded to TC immediately upon acceptance. Longer assignments will require a separate Transport Canada approval. Third Edition 4-2

18 4.2.3 Stores / Parts Manager NAME: Chris Redfern The Stores/Parts Manager has been assigned the management functions of the Company Stores. He is directly responsible to the PRM for the management and functional activities of the Stores. 4.3 CERTIFICATION AUTHORITY APPROVAL The PRM shall issue the respective Certification Authority upon completion of the Company requirements relative to the authority granted and successful evaluation by the PRM. Evaluation will include the candidates overall training and experience, as well as knowledge of Transport Canada requirements and Company policies and procedures Documentation of the evaluation(s) is by use of the applicable Qualification Evaluation Checklist and the applicable Evaluation Sheet Found in Section 10 of this Manual For all categories of Company signing authority, if the Company Update Training requirements are not met, Company signing authority is canceled on the thirtieth day following the expiration date of Update Training For all categories of Company signing authority, when the holder s employment with the Company is terminated, Company signing authority is immediately canceled. It is the responsibility of the employee s direct supervisor to notify the PRM of the termination of employment Renewal for all categories of Company signing authority upon expired license renewal, expired Update Training renewal, or re-employment with the Company is accomplished in accordance with the same procedures and requirements as that for original issue Aircraft Certification Authority (ACA) ACA consists of two Authorities; Type 1 ACA and Type 2 ACA. Shop Certification Authority is not in use at this time Type 1 ACA permits the holder to certify a maintenance release for nonspecialized work carried out on a Company Aircraft that he / she is approved for. A Type 1 ACA holder is also approved to carry out and certify an Independent Check on any Company helicopter listed in the Company scope of work Third Edition 4-3

19 Type 2 ACA permits the holder to certify a maintenance release for specialized work as follows: Category 1 Dynamic Components as listed in Section 3 to this manual. Category 2 Sheet Metal Structures as listed in Section 3 to this manual ACA may be issued to personnel when the following requirements have been met: a) Holds a valid TC AME license with an M1 or M2 rating applicable to the specific aircraft group (may hold an AME License with the S rating if for only Type 2 Category 2), b) Meets the Recency Requirements of CAR , c) Has been evaluated by the PRM as having adequate experience relative to the ACA being issued. This includes the airframe, engine and systems on the aircraft for Type 1 ACA; or structural repair / component overhaul for Type 2 ACA. The evaluation shall be by interview, practical demonstration of abilities, or written exams, which will be documented and kept on file, d) Has satisfactorily completed the Company s Initial Training program, e) Update training and Human Factors training requirements are met. f) For Type 1 ACA Has confirmation of completing an approved initial helicopter airframe and engine type-training course for which they are required to sign the maintenance release; or are Grandfathered by virtue of their previous TC AME license endorsement(s) issued prior to August Proof of having held ratings may be by means of the superseded license, TC issued historical record, or prior AMO ACA held. g) For Type 2 ACA -holds Type 1 ACA -has a minimum of 6 months of practical experience in component overhaul or sheet metal structures (as applicable) The PRM will authorize each ACA holder by means of a letter and ACA Card that will define the specific certification authorities held. Each ACA number is unique to the individual and will not be re-issued to other personnel A copy of this letter and ACA card will be kept in the employee s file, and a copy will be given to the individual. The ACA Card will be returned to the PRM when ACA authority is terminated. Third Edition 4-4

20 4.3.2 Stores Certification Authority (SCA) SCA holders are non-aca holders who are authorized to perform receiving inspections on aeronautical products entering the Company Stores system as well as issue certified aeronautical products and individual or small quantities from certified batches (such as hardware or o-rings) from the Company Stores to Company helicopters or work orders (as applicable) SCA may be issued to personnel when the following requirements have been met: a) Has been evaluated by the PRM as having adequate knowledge of the Company Parts and Material Control Procedures Manual; Canadian Aviation Regulations relative to the position; and adequate training and experience regarding certification of, handling and storage of, receiving and issuing of Aviation Aeronautical Products, Aircraft Components, Materials, and consumables. b) Has satisfactorily completed the Company s Initial Training program. c) Update training and Human Factors training requirements are met The PRM will authorize each SCA holder by means of a letter and SCA Card that will define the specific certification authorities held. Each SCA number is unique to the individual; and will include the Company AMO# and the individual s SCA Number, which is the unique number linked to the SCA holder. As such, SCA numbers will not be re-issued to other personnel A copy of this letter and SCA card will be kept in the employee s file, and a copy will be given to the individual. The SCA Card will be returned to the PRM when SCA is terminated. 4.4 DUTIES AND RESPONSIBILITIES All personnel with technical responsibilities are ultimately responsible to the PRM for the accomplishment of their duties and responsibilities; they are required to be conversant with their assigned duties and the regulations, policies and procedures as described in this manual Accountable Executive (AE) The Accountable Executive is ultimately responsible for all of the activities carried out by the Approved Maintenance Organization. Third Edition 4-5

21 4.4.2 Person Responsible for Maintenance (PRM) The Person Responsible for Maintenance is responsible to the Accountable Executive for all of the activities carried out by the Approved Maintenance Organization. The PRM is authorized to remove aircraft from operation because of non-compliance with the requirements of the CARs, Inspection Schedule, or because the operation of the aircraft could have an adverse effect on the safety of persons, animals, property, or the environment The PRM is responsible for the Quality Assurance Program. Any personnel performing QA duties report directly to him. His QA duties consist of, but are not limited to the following: a) Establishing and maintaining an effective Quality Assurance Program; b) Ensuring that required audits are carried out on this AMO and external agencies providing services to the Company in accordance with the QA Program; c) Ensuring that corrective action is carried out to rectify any deficiencies identified by the Quality Assurance Program; d) Retention of records associated to the Quality Assurance Program; e) Communicating all findings and results from the Quality Assurance Program to the Company President; and when applicable the responsible manager, supervisor, or person holding responsibility for an area by title or other written delegation The PRM will ensure that all maintenance activities are accomplished in accordance with the policies and procedures defined in this manual. His duties consist of, but are not limited to the following: a) Coordinate the maintenance, repair, modification, overhaul and alteration of aircraft and aeronautical products; ensuring the quality of aircraft maintenance workmanship by compliance with the manufacturers recommendations and/or industry standards b) Act as liaison between the Company and Transport Canada regarding maintenance and related subjects; c) Providing the Company with direction and policy respecting aircraft maintenance, parts, materials and support equipment; d) Formulating and approving policies and procedures that will ensure proper management and efficient operation of the AMO; e) Responsible for the control, distribution and preservation of records relating to the maintenance functions carried out by the Company; Third Edition 4-6

22 f) Assigning production tasks, identifying problem areas and ensuring the completion of the maintenance performed; g) Ensuring that maintenance personnel are competent regarding maintenance methods to be employed in the performance of work; h) Ensuring that inspection and maintenance packages are complete with respect to the work undertaken by the Company; i) Ensuring that the work performed and certifications have been entered in the aircraft maintenance record prior to the aircraft s return to service; j) Monitoring aircraft inspections, repair and modification processes including quality of shop and/or work performed by external agencies; k) Ensuring that Company personnel comply with the procedures contained in this MPM; l) Issue appropriate Certification Authority to qualified personnel; m) Ensuring that sufficient parts, materials, special tools and equipment are available to accomplish the maintenance tasks; n) Receiving, preservation, stocking, issuing and documentation of aeronautical products and materials; o) Maintaining records of certification and traceability for aeronautical products and materials; p) Ensuring the quarantine stores area is maintained to an acceptable standard and the contents are secure; q) Ensuring that all aeronautical products and materials issued are properly identified; r) Ensuring that current technical publications are available to, and used by maintenance personnel performing work on aircraft and components; s) Ensuring the condition and cleanliness of the work place and equipment is maintained; t) Ensuring calibration of precision tools and equipment are current prior to use; u) Retention of precision tool calibration records; v) Establishing a maintenance personnel training program as required; w) Ensure personnel with technical responsibilities have acquired the necessary training courses or instruction when new or unfamiliar equipment is introduced into service; x) Maintaining maintenance personnel records for training, authorizations, and qualifications; y) Ensuring this manual and technical reference publications is up to date and amended in a timely manner; z) Ensuring that Service Difficulty Reports are submitted to Transport Canada in accordance with this MPM; Third Edition 4-7

23 4.4.3 Stores/Parts Manager The Stores/Parts Manager is responsible to the PRM for managing the acquisition, receiving, storage and distribution of all aeronautical products within the Company. Specific duties are outlined in the Parts and Material Control Procedures Manual (WALP&MCPM) which is located in Section 10 to this manual The training/competency requirements are the same as for the Stores Certification Authority as detailed in section Aircraft Certification Authority (ACA) Holder All Company Aircraft Certification Authority Holders are responsible to the PRM for the performance, quality and regulatory compliance of their work; ensuring that all maintenance carried out on Company aircraft under his or her care is in strict conformity with the policies and procedures contained in the Canadian Aviation Regulations; Manufacturer s Maintenance and Overhaul Manuals, and other Instructions for Continuing Airworthiness; and this Company Maintenance Policy Manual Specific responsibilities consist of, but are not limited to the following: a) Remain current regarding applicable Airworthiness Directives, Service Bulletins, other manufacturer information and Instructions for Continuing Airworthiness regarding aircraft their ACA covers. b) Ensure that all aircraft operating in his care are maintained in an condition, and that they are capable of meeting operational demands; c) Coordinate with the PRM on all maintenance and inspection requirements for the aircraft assigned to him; d) Monitor activities around his aircraft for adherence to approved maintenance practices; e) Keeping company equipment, tools and work space in a clean and orderly fashion and complying with company regulations and safety practices. f) Monitor aircraft spares inventories to ensure those quantities are kept at acceptable levels; g) Ensure that all aeronautical products to be installed on Company helicopters can be traced to an approved source; h) Ensure that all aeronautical products received meet the receiving requirements of the Company MPM Section 8, Stores and Materials; i) Ensure that all unserviceable aeronautical products have the appropriate forms and / or tags completed and that they are returned to the Company main base or shipped to the vendor as directed in a timely manner, and are adequately inhibited and securely packaged to prevent damage and corrosion in transit; Third Edition 4-8

24 j) Lead and direct all personnel working on aircraft under his supervision, ensuring they are properly qualified or supervised for the tasks to which they have been assigned; k) Maintain and update all current technical logbooks for aircraft assigned to him; l) Ensure that all work carried out on aircraft assigned to him is recorded in the appropriate sections of the Journey and Technical Logbooks, Component History Records, and applicable Company record forms; m) Ensure that component times between overhaul and life limits are not exceeded, and that components are not disassembled without permission from the PRM; n) Ensure that the Certificate of Airworthiness remains in force and that the aircraft weighing record is current. Ensure that weight and balance amendments are computed and distributed in accordance with this manual for the addition or removal of any equipment; o) Ensure that all aircraft manuals and documents required for the proper maintenance and inspection of the aircraft in his care are amended and updated in accordance with the requirements of the Company MPM; p) Ensure that aircraft status and spares back orders are documented to provide continuity of aircraft maintenance and spares control with successive rotating ACA Holders; q) Ensure that the engine(s) installed in the aircraft assigned to him are internally cleaned as required to ensure rated power is maintained; r) Control and maintain all ground support equipment and shop tools assigned to the aircraft; s) Develop recommendations for improved effectiveness for any areas within his scope of responsibility; t) Carry out special assignments as directed by the PRM Stores Certification Authority (SCA) Holder All Company Stores Certification Authority Holders are responsible to the PRM to ensure that all aeronautical products brought into or issued from the Company Stores is in strict conformity with the policies and procedures contained in the Company MPM and its Documents Incorporated by Reference Maintenance as well as the Canadian Aviation Regulations Specific responsibilities consist of, but are not limited to the following: a) Coordinate with the PRM on all matters affecting the aeronautical product requirements controlled via the Company Stores; b) Monitor activities around his area for adherence to approved Company practices; c) Monitor related spares inventories to ensure those quantities are kept at acceptable levels; Third Edition 4-9

25 d) Ensure that all aeronautical products entering and leaving the Stores can be traced to an approved source; e) Ensure that all aeronautical products received meet the receiving requirements of the Company MPM Section 8, Stores and Materials; f) Ensure that all unserviceable aeronautical products transitioning through Stores have the appropriate forms and / or tags completed prior to being issued in-house for repair or sent to an approved Vendor for repair; ensure aeronautical products are adequately inhibited and securely packaged to prevent damage and corrosion in storage or transit; g) Ensure that all personnel working within the Stores area under his supervision are properly qualified for the tasks to which they have been assigned; h) Maintain and update the Company Inventory Control System for all products entering or being issued from the Stores; i) Develop recommendations for improved effectiveness for any areas within his scope of responsibility; j) Carry out special assignments as directed by the PRM Personnel Performing QA Activities Personnel performing QA activities are directly responsible to the PRM for the performance of, and while performing QA activities Company personnel performing QA activities shall be trained by the PRM regarding the Quality Assurance Program outlined in Section 9 of this manual; and shall not have been directly involved in the work or processes being audited The PRM shall evaluate the individual prior to assigning them to QA activities. The evaluation shall be documented. It is desirable for Company personnel performing QA activities to have received structured training in QA, auditing techniques, or other related training; however this is not mandatory as the opportunity for on the job training (OJT) exists with the direct reporting to the PRM External agents conducting audits on behalf of the Company shall have documented training and practical experience in audit procedures. Evidence of their training and experience shall be provided to the PRM for his use and records. The person shall be evaluated and approved by the PRM prior to audit activities commencing Other Personnel with Technical Responsibilities The PRM may require assistance in some areas that he is responsible for such as the Technical Library, painting, parts preparation, or other areas with duties that are applicable to the maintenance functions he is responsible for. Third Edition 4-10

26 These duties may be carried out by individuals hired specifically to carry out those task(s) or company personnel filling other job descriptions within the company. Personnel are directly responsible to the PRM for the performance of these duties Personnel with Technical Responsibilities shall meet the applicable initial training requirements of this MPM as well as be trained as required to meet the responsibilities / duties of the position; prior to being authorized by the PRM. 4.5 PERSONNEL RECORDS The Person Responsible for Maintenance maintains a separate personnel file for all Company maintenance personnel. These personnel files will include the following (as applicable): a) Pertinent Personal data applicable to each individual b) Experience c) Qualifications d) Training History e) AME license f) Aircraft Certification Authority and/or Elementary Work Certification Authority issued All personnel are to advise the PRM whenever there has been a change affecting their personal records A current list of all Certification Authorities granted is maintained on a computer based program by the PRM All personnel records will be retained for a minimum of 2 years after the Company no longer employs the individual. Third Edition 4-11

27 5 TRAINING Section Paragraph / Title Page 5.0 Section Contents General Description Initial Training Update Training Additional Training Human Factors in Maintenance Training Independent Check Training Maintenance Related Safety Training 5-4 Third Edition 5-1

28 5.1 GENERAL DESCRIPTION Company personnel with technical responsibilities are exposed to Initial, Update, Additional, and Human Factors training. All training is meant to provide theoretical and practical knowledge of regulatory, technical, and Human Factors subjects applicable to the individual s duties Training may be provided through verbal instruction, demonstration, and electronic or other medium, document review and on the job training. Each person receiving training shall demonstrate the satisfactory completion of each task or area of training to the PRM or assigned instructor prior to training record certification. In addition, training shall be provided on the applicable regulations and company policies to the degree necessary to complete their individual scope of work Each trainee shall be allocated sufficient time for training in each task or area of training until they demonstrate adequate knowledge to the PRM or instructor providing the training A record of training completed will be provided to the individual upon completion of the training session. The PRM shall maintain a copy of each record of training in the individual s personnel file The PRM may evaluate and accept equivalent forms or records of training issued by other training agencies or AMO s, documenting the evaluation Details of training curriculum as well as copies of all training forms are found in the Company Training Manual located in Section 10 to this manual. 5.2 Initial Training Personnel shall successfully complete Company Initial Training prior to being granted any technical responsibilities. Initial Training may comprise of, but may not be limited to Company policy; procedures; facilities and administrative familiarization; PRM evaluation (if necessary) for Aircraft Type and Series Differences training; maintenance related safety issues and human factors. 5.3 Update Training All personnel with technical responsibilities shall complete Update Training at least once every three years. Training may address changes to aircraft and engine manufacturer s tasks, maintenance schedules, regulations, Company MPM and other documents, or other areas deemed necessary by the PRM. When new personnel are hired, the PRM may evaluate Update Training received through other AMO s for acceptance. The evaluation must be documented. Third Edition 5-2

29 Update Training may be obtained through, but not limited to, reviewing Company training material, attending aviation seminars; the use of on line training programs; trade publications; manufacturers training, interaction and discussions with qualified specialist organizations; Transport Canada publications, etc. 5.4 Additional Training Additional training will be provided when new equipment, processes, publications, or regulatory changes are implemented; any time it is discovered that correct procedures are not being followed; as determined by the Company Quality Assurance program or as directed by Transport Canada Curriculum for additional training will be developed by the PRM and tailored to address each individual s area of deficiency. 5.5 Human Factors in Maintenance Training Newly hired staff accepting technical responsibilities that have not received training in human factors will complete human factors training prior to performing their duties Initial training for human factors must be provided through a structured classroom setting and be of duration adequate to cover all the following elements: a) human performance; b) factors influencing human error, including: (i) fatigue; (ii) stress; (iii) assertiveness; (iv) awareness; (v) resources; (vi) knowledge; (vii) team work; (viii) norms (commonly accepted standards and procedures); (ix) complacency; (x) pressure; (xi) distraction; and (xii) communication; c) error management, including error prevention and error containment All personnel with technical responsibilities shall complete Update Training for Human Factors at least once every three years. This training may be accomplished through textbook review, structured class, electronic or other medium that captures the applicable items listed above as determined by the corrective action process resulting from findings through the Company Quality Assurance program; Company Safety Program or as otherwise determined by the PRM. Third Edition 5-3

30 5.7 Independent Check Training Independent Check Training shall be carried out by a Company ACA holder with ACA on the type of aircraft being trained for, and shall consist of the following elements: a) Technical training on the aircraft manufacturer s standard practices including airframe, powerplant and flight controls. b) Review of Transport Canada Airworthiness Notice C-010, latest edition. c) Hands on review of the helicopter flight/powerplant control cable/rod safety devices and their installation and rigging basics. 5.8 Maintenance Related Safety Training Maintenance related Safety Training may be in the form of Maintenance / Safety Memos issued by the PRM; verbal briefings, safety meetings, postings on the Safety Bulletin Board in the hangar, or issued by the PRM via or posted via the Company website For major maintenance safety related issues where a memo has been issued, confirmation of memo review shall be obtained from each individual Records shall be maintained by the PRM for a minimum of two years after the date of the meeting or memo issue. Third Edition 5-4

31 6 MAINTENANCE RESOURCES Section Paragraph / Title Page 6.0 Section Contents Facilities Main Base Sub-Base Alternate Facilities and Remote Locations 6-2, Tools and Equipment Equivalent Tools or Equipment Precision and Specialized Tooling Calibration of Measuring and Test Equipment 6-4, Technical and Regulatory Publications 6-5, 6-6 Third Edition 6-1

32 6.1 FACILITIES Wisk Air Helicopters main base of operations is at 520 Orville Wieben Crescent, Thunder Bay, Ontario; located at the Thunder Bay Ontario airport (CYQT) All master work orders, work orders, personnel records, and all other documentation related to the A.M.O. are on file at this location Main Base The main base building is temperature controlled and well lit with power, compressed air and hot/cold water. It comprises of central administrative offices, secure Stores and Quarantine area, hoist and tooling necessary to perform the functions within the AMO Scope of Work as detailed in Section 3 to this manual. The hangar areas are capable of accommodating all aircraft types within the A.M.O Scope of Authority The contents of this manual are accessible at this location via the Company website and shall be adhered to Sub-Base The Company operates a Component Overhaul Shop and Maintenance Base located in Brandon Manitoba. The building is temperature controlled and well lit with power, compressed air and hot/cold water. It comprises of an administrative office, segregated Component Overhaul Shop, secure Stores and Quarantine area as well as a hoist and tooling necessary to perform the functions within the AMO Scope of Work as detailed in Section 3 of this manual. The hangar area is capable of accommodating all aircraft types within the A.M.O Scope of Authority The contents of this manual are accessible at this location via the Company website and shall be adhered to Alternate Facilities and Remote Locations Due to the nature of helicopter operations the Company (Air Operator) may conduct operations from alternate facilities and remote locations as required. Third Edition 6-2

33 These operational requirements may dictate that the maintenance of aeronautical products must be carried out (on site) away from primary or secondary maintenance bases. When these situations arise, temporary hangar space may be sought; or support equipment in the form of portable work tents, heaters, lighting, generators, etc. will be forwarded to the site as necessary to facilitate the maintenance Under these conditions any maintenance required under the AMO Scope of Work as detailed in Section 3 to this manual may be carried out on-site with the exception of Dynamic Component overhauls The contents of this manual are normally accessible at this location via the Company website and shall be adhered to In circumstances where the Company website is not accessible, provisions shall be made by the PRM to ensure availability to the relative information is available to the ACA Holder. This may be by verbal communication, fax, , or other available current technology TOOLS and EQUIPMENT Tools, equipment, and test apparatus shall conform to the specifications, or be equivalent to the specifications required by the manufacturer s current maintenance manuals or instructions for continued airworthiness (ICA) The Company maintains an inventory of necessary tools, test and ground support equipment to properly maintain and inspect all aircraft and components outlined in the Scope of Authority. These tools and equipment may be transported from one maintenance facility to another or to various remote locations as necessary Tools and equipment that is not owned by the Company or not available at an alternate location will be borrowed (via letter of permission), rented or loaned from another AMO, the airframe or engine manufacturer, or other tool supplier A listing of Company owned tools and equipment found in Section 10 to this manual. Third Edition 6-3

34 6.2.2 Equivalent Tools or Equipment The PRM may approve the use of a tool or equipment deemed to be equivalent to that recommended by the manufacturer for certain applications. Prior to use of an equivalent tool, the PRM shall compare performance criteria for the tool or equipment and ensure that the substituted tool or equipment can provide at least the same function, measurement, output, etc., as that recommended by the manufacturer The comparison and PRM approval shall be documented on a tool equivalency form found in Section 10 to this manual Precision and Specialized Tooling A record of all Company owned precision and specialized tools, including those requiring calibration will be maintained by the PRM. Refer to Section Company and personal tools requiring calibration are tracked on the Company computerized tracking system To ensure calibration control, a forecast is generated monthly. The PRM will ensure this forecast is reviewed so he is aware of the status of the precision tools and may action those that are coming due for recalibration Calibration of Measuring and Test Equipment All precision tools (including personal and borrowed tools) used on aircraft or aeronautical products for torqueing, adjusting, setting, or otherwise measuring to specified values are subject to the Company calibration policy The Company employs the use of a Digital Torque Tester with calibration traceable to the National Bureau of Standards. This unit will be used to verify torqueing devises within the limitations of the testing unit. Tools which are verified to be within the limits stated on the Calibrated Tools Schedule / Procedure (located in Section 10 to this manual) are approved for continued use Tools that do not meet the limits stated in the Calibrated Tools Schedule / Procedure shall be sent to a facility approved to the National Bureau of Standards for adjustment or repair as required Test and calibration of precision tools not subject to shall be accomplished by a facility approved to the National Bureau of Standards or to a master gauge with calibration traceable to those standards. Third Edition 6-4

35 Prior to use, precision tools must be verified by the ACA holder certifying the work, ensuring the tool is within the calibration interval specified. Any tool suspected of inaccuracy or damage will be taken out of service until such time as it is repaired and re-certified or replaced The calibration interval for Company owned and personal precision tools is stated on the Calibration Schedule The initial calibration interval for precision tools new to the Company will be as stated by the tool manufacturer; or as stated by the airframe, engine, or component manufacturers recommendations (if any) Where the tool manufacturer; or airframe, engine, or component manufacturer does not specify calibration intervals, the tool or equipment will be calibrated once every twenty four months from new; or for used precision tools, if a continuous calibration history has been maintained and is available Tools that do not meet this requirement shall be initially calibrated at one year intervals until sufficient history is available to justify inclusion on the twenty four month schedule Depending on the documented history, the PRM may evaluate and adjust the interval either up or down as deemed necessary. This will be documented in accordance with the Calibrated Tools Procedure. 6.3 Technical and Regulatory Publications The PRM and all personnel with technical duties or responsibilities shall have access to all applicable technical and regulatory materials necessary to perform their duties As a minimum, these publications shall consist of: a) Airworthiness Directives (Canadian, FAA, and Foreign as applicable) b) Aircraft and Engine Type Certificate Data Sheets c) Company Maintenance Control Manual d) Company Maintenance Policy Manual e) Airframe Manufacturer Maintenance Manuals. f) Airframe Manufacturer Parts Manuals. g) Airframe Manufacturer Service Bulletins. h) Engine Manufacturer Maintenance Manuals. i) Engine Manufacturer Parts Manuals. j) Engine Manufacturer Service Bulletins. Third Edition 6-5