ETAIL KILLS RETAIL SKILLS(QCF) Level 2 Diploma in. Qualification Specification

Transcription

1 ETAIL KILLS Level 2 Diploma in RETAIL SKILLS(QCF) Qualification Specification Overview This qualification is a competence qualification which been approved by Skillsmart Retail and focuses on the ability of learners to perform effectively at work demonstrating the skills required to be a competent member of the retail work team. Typical job Retail Sales Assistant, Customer Sales Advisor, Retail Supervisor, Merchandisor, Stock Room Assistant Qualification code: Level: Credit value: Guided learning hours: Minimum learning age: 600/7637/ Min Max

2 1 Purpose of qualification This qualification is a competence qualification which been approved by Skillsmart Retail and focuses on the ability of learners to perform effectively at work demonstrating the skills required to be a competent member of the retail work team. The qualification national occupational standards have been developed in consultation with awarding organisations, employers and training providers. What does this qualification cover? Units in this qualification cover all areas of working in the diverse areas of retailing, the knowledge and skills required to be able to work confidently and competently in the fast paced world of retailing. This qualification allows learners the opportunity to further develop practical job skills at work. Who is this qualification for? This qualification is for learners who: Potential new entrants into the retail sector who have little or no previous experience Learners considering moving into this industry, who also may have been employed for some time in a different sector Established employees undertaking a retail apprenticeship It is suitable fo learners aged: Who supports this qualification? This qualification is: Accredited by Ofqual at Level 2 Supported by People 1st Developed with industry support What could this qualification lead to? Typical job roles include: Retail Sales Assistant, Customer Sales Advisor, Retail Supervisor, Merchandisor, Stock Room Assistant These qualifications may support the knowledge required towards some aspects of: Level 2 in Retail Knowledge Level 2 Intermediate Apprenticeship in Retailing Entry requirements Learners must be at least 16 years old. There are no formal entry requirements for this qualification. However, learners must have the potential to achieve all aspects of the qualification. In particular, learners should be able to demonstrate that they have the minimum levels of literacy and numeracy required to comply with the health and safety aspects of the scheme, the completion of the learning outcomes, and the assessments. How is the qualification achieved? This qualification is gained when all the necessary units have been achieved. The centre will then be able to apply for the learner s certificate. The learner will also receive a certificate of unit credit, listing all the units they have achieved. However, if they don t manage to complete the full qualification, learners can still claim a certificate of unit credit for the units achieved. Therefore, they still have proof of their ability and could complete the qualification at a later date. Units can also be taken individually (stand-alone). The qualification manual must be used in conjunction with the delivery and assessment of any individual units to ensure that assessment requirements and methodologies are consistently applied. 0 1 of 6

3 2 What will be assessed? How Workplace assessment of occupational competence is required. This must be carried out in line with the guidance available from the Training Services section of the People 1st website ( The guidance consists of: Assessment Principles; a booklet containing assessment guidance for each unit; and a list of some agreed equivalences between previous and current versions of units will it be assessed? Where appropriate, learners will be assessed in naturally occurring planned activities carrying out their work tasks. Assessment against the learning outcomes of the qualification may be through observation of performance. Performance evidence may be provided by the employer in partnership with the approved centre staff where established performance management processes are used by the employer to monitor staff performance. Structure To complete the Level 2 Diploma in Retail Skills, learners must achieve a minimum of 37 credits at least 22 of which must be at level 2. 8 credits must come from achievement of the mandatory unit in group M. A minimum of 14 credits must come from the optional units in group OA A maximum of 5 credits can come from the optional in group OB A maximum of 15 credits can come from group OC Mandatory Unit Group M QRS2/247 Work effectively in a retail team 8 37 T/503/5735 Optional Units Group OA QRS2/201 Receive goods and materials into storage in a retail environment 4 22 R/503/5659 QRS2/202 Place goods and materials into storage in a retail environment 4 19 J/503/5660 QRS2/203 Keep stock on sale at required levels in a retail environment 3 16 L/503/5661 QRS2/204 Process customer orders for goods in a retail environment 3 19 R/503/5662 QRS2/205 Process returned goods in a retail environment 3 18 Y/503/5663 QRS2/206 Assemble products for display in a retail environment 2 9 H/503/5665 QRS2/207 Hand-process fish in a retail environment 6 21 K/503/ of 6

4 3 Optional Units Group OA continued QRS2/208 Process greengrocery products for sale in a retail environment 7 17 M/503/5667 QRS2/209 Finish meat products by hand in a retail environment 9 29 T/503/5668 QRS2/210 Organise own work to meet a dough production schedule in a retail environment A/503/5672 QRS2/211 Maintain food safety while working with food in a retail environment 6 13 J/503/5674 QRS2/212 Pick products in a retail environment to fulfil customer orders 4 19 R/503/5676 QRS2/213 Check stock levels and sort out problems with stock levels in a retail environment 2 10 D/503/5678 QRS2/214 Finish bake-off food products in a retail environment 3 15 H/503/5679 QRS2/215 Glaze, coat or decorate bake-off products for sale in a retail environment 3 15 Y/503/5680 QRS2/216 Display stock to promote sales to customers in a retail environment 5 26 M/503/5684 QRS2/217 Help customers to choose products in a retail environment 6 20 T/503/5685 QRS2/218 Carry out promotional campaigns in a retail environment 4 18 A/503/5686 QRS2/219 Deal with customer queries and complaints in a retail environment 4 24 F/503/5687 QRS2/220 Demonstrate products to customers in a retail environment 3 15 J/503/5688 QRS2/221 Process payments for purchases in a retail environment 4 17 L/503/5689 QRS2/222 Process applications for credit agreements offered in a retail environment 5 25 F/503/5690 QRS2/223 Promote loyalty schemes to customers in a retail environment 3 11 J/503/5691 QRS2/224 Provide a bra fitting service in a retail environment Y/503/5694 QRS2/225 Follow guidelines for planning and preparing visual merchandising displays 5 22 D/503/5695 QRS2/226 Dress visual merchandising displays to attract customers 7 35 H/503/5696 QRS2/227 Order and position signage and graphics for visual merchandising displays 3 15 K/503/5697 QRS2/228 Dismantle and store props and graphics from visual merchandising displays 3 15 M/503/5698 QRS2/229 Make props and decorate fixtures and panels for visual merchandising displays T/503/ of 6

5 4 Optional Units Group OA continued QRS2/230 Assemble visual merchandising displays 4 20 D/503/5700 QRS2/231 Follow point-of-sale procedures for age-restricted products in a retail environment 2 11 J/503/5707 QRS2/232 Provide National Lottery products to customers 4 25 L/503/5708 QRS2/233 Advise customers on the fixing and care of tiles 6 35 R/503/5709 QRS2/234 Cash up in a retail environment 2 9 L/503/5711 QRS2/235 Promote a retail store s credit card to customers in a retail environment 3 12 R/503/5712 QRS2/236 Provide service to customers in a dressing room in a retail environment 3 16 Y/503/5713 QRS2/237 Promote food or drink products by offering samples to customers 2 13 D/503/5714 QRS2/238 Deliver goods from a retail environment to the customer s delivery address 3 17 H/503/5715 QRS2/239 Help customers to apply for a retail store s credit card and associated insurance products 4 22 M/503/5717 QRS2/240 Help customers to choose delicatessen products in a retail environment 3 15 T/503/5718 QRS2/241 Portion delicatessen products to meet customer requirements in a retail environment 2 9 A/503/5719 QRS2/243 Demonstrate make-up and skincare products to customers at a beauty counter in a retail environment 4 of T/503/5721 QRS2/244 Operate a customer record card system on a beauty counter in a retail environment 2 8 A/503/5722 QRS2/245 Protect own and others health and safety when working in a retail environment 5 28 Y/503/5727 QRS2/246 Reduce security risks in a retail environment 5 25 D/503/5728 QRS2/248 Prepare newspapers and magazines for return to merchandisers 2 10 A/503/5736 QRS2/249 Check the accuracy of records of hours worked in a retail environment 4 17 J/503/5738 QRS2/250 Give customers a positive impression of yourself and your organisation 5 33 L/601/0933 QRS2/253 Hand divide, mould and shape fermented dough 4 21 T/601/4555 QRS2/254 Select, weigh and measure bakery ingredients 3 16 D/601/4551 QRS2/255 Identify and report the presence of pests, diseases and disorders 3 23 K/502/1511

6 5 Optional Units Group OA continued QRS2/256 Maintain moisture levels for crops or plants 2 15 R/502/0854 QRS2/257 Merchandise plants and other relevant products 6 45 J/502/0771 QRS2/258 Provide nutrients to crops or plants 2 15 L/502/0853 QRS2/259 Remove unwanted plant growth to maintain development 5 38 Y/502/ Optional Units Group OB QRS2/057 Sort donated goods for resale or recycling in a retail environment 3 50 D/503/5664 QRS2/058 Maintain food safety while working with food in a retail environment 5 28 F/503/5673 QRS2/059 Load orders for despatch from a retail store to customers 3 50 Y/503/5677 QRS2/060 Provide a counter and takeaway service 3 24 L/601/5016 QRS2/061 Contribute to monitoring and maintaining ease of shopping in a retail sales area 2 27 K/503/5716 Optional Units Group OC QRS2/301 Audit stock levels and stock inventories in a retail business A/503/5669 QRS2/304 Manage staff to receive goods in a retail environment 5 24 D/503/5681 QRS2/305 Organise and monitor the storage of stock in a retail environment 6 27 H/503/5682 QRS2/306 Maintain the availability of goods on display in a retail environment to promote sales 6 30 L/503/5692 QRS2/307 Management the payment transaction process in a retail environment 9 43 R/503/5693 QRS2/308 Choose merchandise to feature in visual merchandising displays 6 27 K/503/5701 QRS2/309 Manage the use of signage and graphics in visual merchandising display 7 31 K/503/5702 QRS2/310 Evaluate the effectiveness of visual merchandising displays 9 46 M/503/ of 6

7 6 Optional Units Group OC continued QRS2/312 Contribute to improving a retail organisations visual merchandising policy 8 36 A/503/5705 QRS2/315 Help customers to choose specialist products in a retail environment 8 34 M/503/5720 QRS2/320 Produce staffing schedules to help a retail team to achieve its targets 5 22 K/503/5733 QRS2/073 Monitor and support secure payment point use during trading hours 3 13 F/503/5737 QRS2/302 Source required goods and services in a retail environment 6 28 T/503/5671 QRS2/303 Monitor and help improve food safety in a retail environment L/ QRS2/311 Manage budgets for visual merchandise projects T/503/5704 QRS2/313 Design visual merchandise display layouts F/503/5706 QRS2/314 Help customers to choose alcohol beverages in a retail environment J/503/5710 QRS2/317 Deputise for the leader of a retail team Y/503/5730 QRS2/318 Contribute to the continuous improvement of retail operations within own area of responsibility D/503/5731 QRS2/319 Manage the prevention of wastage and loss in a retail environment H/503/5732 QRS2/321 Monitor and maintain health and safety in a retail environment M/503/ of 6