2016 Webinar Sponsors

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1 Copyright 2016 American Water Works Association 2016 Webinar Sponsors 2 Please consider the environment before printing. 1

2 Webinar Moderator Chad Weikel No Image Available Education & Workforce Manager American Water Works Association Mr. Weikel is currently the Education and Workforce Manager at the American Water Works Association. He is tasked with enhancing the educational outcomes of AWWA Conferences, Webinars, and elearning programs. He has also served as staff liaison for the Small Systems Division and Workforce Strategies Committee. He is an experienced instructional designer, specializing in adult learning with blended delivery. Before AWWA, Mr. Weikel designed and delivered programs of instruction for national audiences such as the National Guard Family Program, Big Brothers Big Sisters of America, and the U.S. Anti-Doping Agency. Mr. Weikel holds a Bachelor of Science degree in Health and Exercise Science from Colorado State University, and a Master of Arts degree in Education, Curriculum and Instruction from the University of Phoenix. 3 Enhance Your Webinar Experience Close Programs Instant messengers Other programs not in use GoToWebinar Support 4 Please consider the environment before printing. 2

3 Webinar Survey Immediately upon closing the webinar Survey window opens Thank you 5 Products or Services The mention of specific products or services in this webinar does not represent AWWA endorsement AWWA does not endorse or approve products or services 6 Please consider the environment before printing. 3

4 Panel of Experts Laura Hudson Senior Marketing Associate PinnacleART Gavin Moore Certification Manager Association of Boards of Certification Alan C. Cranford, PO Water Treatment Plant Manager Murfreesboro Water and Sewer Department James P. Cooper Water Distribution Systems Discipline Leader Arcadis Steve Cavanaugh, P.E. President/CEO - Cavanaugh AWWA WLCC Outreach Chair 7 Agenda I. Part 1 Employer Challenges II. Part 2 Building Value III. Part 3 - PO from an Operator s Perspective IV. Hydrant Flow Testing: Purpose, Process and Experiences V. New Developments in Water Loss Regulation & Policy Laura Hudson Gavin Moore Alan Cranford Jim Cooper Steve Cavanaugh 8 Please consider the environment before printing. 4

5 Ask the Experts Laura Hudson Gavin Moore Alan Cranford Jim Cooper Steve Cavanaugh Enter your question into the question pane at the lower right hand side of the screen. Please include your name and specify to whom you are addressing the question. 9 Part 1 Employer Challenges Laura Hudson Senior Marketing Associate PinnacleART 10 Please consider the environment before printing. 5

6 Overview of Challenges Tale of Two Treatment Plants Industry Concerns Qualities of Successful Operators 11 Tale of Two Treatment Plants Need for Process Knowledge Failures Need for Critical Thinking Skills Need for Professionalism 12 Please consider the environment before printing. 6

7 Aging infrastructure Aging Facility Not hitting regulatory targets Deferred maintenance Lack of process knowledge Unprofessional Staff Undervalued Facility 13 State of the Art Facility New infrastructure Early maintenance issues Process control issues Lack of process knowledge Unprofessional staff All comes down to PEOPLE 14 Please consider the environment before printing. 7

8 Industry Concerns Service Training Safety Retention Recruiting Reciprocity 15 Dominant Failure Pattern The Bathtub Curve Regulations Service Recruiting Safety Training Retention 16 Please consider the environment before printing. 8

9 Our Challenges California Context Increasing Regulatory Requirements Drought Impacts Potential Reuse Projects 17 Reliability Triangle 18 Please consider the environment before printing. 9

10 Ask the Experts Laura Hudson Gavin Moore Alan Cranford Jim Cooper Steve Cavanaugh Enter your question into the question pane at the lower right hand side of the screen. Please include your name and specify to whom you are addressing the question. 19 Part 2 Building Value Gavin Moore Certification Manager Association of Boards of Certification 20 Please consider the environment before printing. 10

11 A Solution for Operators and Utilities The Industry needs a new resource for: finding quality operators recognizing quality operators mitigating reciprocity hurdles standardizing operator certification 21 Certification Basics As defined by National Commission for Certifying Agencies: a standardized process demonstration of knowledge/skill for a profession public recognition 22 Please consider the environment before printing. 11

12 Elusion of a True Standard 23 Elusion of a True Standard The unfortunate aspect lies in the fact that the programs are as diverse as they are numerous. This seriously impairs the value of certification. The survey demonstrates a critical need for a nationwide standard of personnel classification. WPCF Taskforce, Please consider the environment before printing. 12

13 Make Certification Valuable In certification, value is tied to: Validity Conformity to longestablished standards Transparency Usefulness Jobs, license, recognition 25 Validity Operators & Psychometricians Know Best Job Analysis Need-to-Know Exam Development Beta Testing/Cut Score Study 26 Please consider the environment before printing. 13

14 Validity Operators & Psychometricians Know Best Eligibility Criteria Code of Conduct Certification Process and Governance 27 Usefulness Recognition creates visibility Professional designation POWER Ceremonies Reciprocity ABC membership Networking 28 Please consider the environment before printing. 14

15 Value of PO Certification Internationallyfocused Peer-developed Conformity to standards Enhancing perceptions Please consider the environment before printing. 15

16 Ask the Experts Laura Hudson Gavin Moore Alan Cranford Jim Cooper Steve Cavanaugh Enter your question into the question pane at the lower right hand side of the screen. Please include your name and specify to whom you are addressing the question. 31 Part 3 - PO from an Operator s Perspective Alan C. Cranford, PO Water Treatment Plant Manager Murfreesboro Water and Sewer Department 32 Please consider the environment before printing. 16

17 Rationale PO certification from an Operator s perspective Is the PO certification for you Understand the commitment of the profession 33 Learning Objectives Articulate the benefits of the PO certification Recognize the importance of the PO certification Identify how the PO certification applies to you 34 Please consider the environment before printing. 17

18 Agenda What is a professional Why did I choose the PO Dedication to your profession Standardization of certification Public health of our customers Environmental health 35 Agenda Cont d Ethical decisions Recognition of PO certification Successful PO Mentorship of future POs Changes in the industry 36 Please consider the environment before printing. 18

19 What is a Professional 37 Why Did I Choose the PO 38 Please consider the environment before printing. 19

20 Dedication to Your Profession 39 Standardization of Certification 40 Please consider the environment before printing. 20

21 Public Health of our Customers 41 Environmental Health 42 Please consider the environment before printing. 21

22 Ethical Decisions 43 Recognition of the PO Certification 44 Please consider the environment before printing. 22

23 Successful Professional Operator 45 Mentorship of future POs 46 Please consider the environment before printing. 23

24 Changes in the Industry 47 Summary Commitment to the profession Obligation to public health Moving forward for the future 48 Please consider the environment before printing. 24

25 Ask the Experts Laura Hudson Gavin Moore Alan Cranford Jim Cooper Steve Cavanaugh Enter your question into the question pane at the lower right hand side of the screen. Please include your name and specify to whom you are addressing the question. 49 Hydrant Flow Testing: Purpose, Process and Experiences James P. Cooper Water Distribution Systems Discipline Leader Arcadis 50 Please consider the environment before printing. 25

26 Preview of Upcoming Webinar Increase Value of Hydrant Testing Reporting and Asset Mgmt. Utility Management Technical Knowledge Flow Testing Purpose Hydraulic Calculations Sharing Lessons Learned Addressing Common Questions Practical Experience Hydrant Flow Testing Operations Insight What is a Valid Test? Testing Procedures Testing Sequence and Planning Using Test Data Safety Considerations 51 Hydrant Flow Testing Webinar Save the Date! April 6, 2016 Brief Preview Today 52 Please consider the environment before printing. 26

27 Why should we flow test hydrants? System Pressures and Flow Rates Asset Condition and Operability Water Quality Characteristics Opportunity for Customer Interaction 53 Why should we flow test hydrants? Available Fire Flow Rates System Planning Model Calibration Maintenance Management 54 Please consider the environment before printing. 27

28 Hydrant Flow Testing Considerations Site Conditions Dechlorination Orifice Size Matters 55 Hydrant Flow Testing Terms Residual Hydrant Located near Flow Hydrant Utilized to measure pressure within the distribution system Static Pressure Pressure during typical demands with no hydrants flowing Residual Pressure Pressure measured while the flow hydrant is open 56 Please consider the environment before printing. 28

29 Calculation of Available Fire Flow Pressure from flowing hydrant Calculated Available Fire Flow Rate Field Test Flow Rate 57 Hydrant Flow Test Procedure 1. Preparation Identify flow and residual hydrants Evaluate traffic control needs Confirm test equipment condition and availability 58 Please consider the environment before printing. 29

30 Many Lessons Learned Clear distance for flow exiting hydrant Rain suit even if the sun is shining Consider Public Impact 59 Hydrant Flow Testing: Purpose, Process and Experiences April 6, 2016 Webinar Who Should Attend? Operators, Engineers & Managers Anyone Operating Hydrants Fire Department Leaders Private Fire Protection Staff 60 Please consider the environment before printing. 30

31 Ask the Experts Laura Hudson Gavin Moore Alan Cranford Jim Cooper Steve Cavanaugh Enter your question into the question pane at the lower right hand side of the screen. Please include your name and specify to whom you are addressing the question. 61 New Developments in Water Loss Regulation & Policy Steve Cavanaugh, P.E. President/CEO - Cavanaugh AWWA WLCC Outreach Chair 62 Please consider the environment before printing. 31

32 Agenda Brief review of Feb 17 Water Loss Webinar Drivers Regulatory Landscape Tools Prelude to In-Depth AWWA Tools Webinar Free Water Audit Software Component Analysis of Leakage Please consider the environment before printing. 32

33 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14 4Q14 1Q15 2Q15 3Q15 4Q15 1Q16 2Q16 3Q16 4Q16 AWWA Water Loss Control - Quarterly Webpage Views What s driving change? 66 Please consider the environment before printing. 33

34 Impact on Bond Ratings #48 Enterprise Risk Profile Assessment Factors (Table 10) * final review, expected publication December Landscape of Varying Levels of Water Loss Management Policy 68 Please consider the environment before printing. 34

35 On the Horizon WA ME OR NV CA ID UT AZ MT WY CO NM ND SD NE KS OK MN IA MO AR WI IL MS NH NY MI PA MD OH IN WV VA KY NC TN SC AL GA CT RI NJ DE MA AK TX LA FL HI 69 IWA/AWWA Standard Water Balance Own Sources Water Imported Total System Input ( allow for known errors ) Water Exported Water Supplied Authorized Consumption Water Losses Billed Authorized Consumption Unbilled Authorized Consumption Apparent Losses Real Losses Revenue Water Non- Revenue Water Billed Water Exported Billed Metered Consumption Billed Unmetered Consumption Unbilled Metered Consumption Unbilled Unmetered Consumption Unauthorized Consumption Customer Metering Inaccuracies Systematic Data Handling Errors Leakage on Mains Leakage on Service Lines Leakage & Overflows at Storage 70 Please consider the environment before printing. 35

36 IWA/AWWA Standard Water Balance Own Sources Water Imported Total System Input ( allow for known errors ) Water Exported Water Supplied Authorized Consumption Water Losses Billed Authorized Consumption Unbilled Authorized Consumption Apparent Losses Real Losses Revenue Water Non- Revenue Water Billed Water Exported Billed Metered Consumption Billed Unmetered Consumption Unbilled Metered Consumption Unbilled Unmetered Consumption Unauthorized Consumption Customer Metering & Data Inaccuracies Leakage on Mains Leakage on Service Lines (before the meter) Leakage & Overflows at Storage 71 Unbilled Authorized Consumption Apparent Losses Non- Revenue Water Real Losses 72 Please consider the environment before printing. 36

37 MGD Fire Dept Usage Operational Flushing Tools for control include efficient flushing practices and awareness campaigns Unbilled Authorized Consumption Non-physical / revenue loss - slow meters, billing issues and theft Cost impacts at retail rate. Tools for control include data management, quality control policies/practices, & meter testing & repair Apparent Losses Non- Revenue Water Physical loss - leakage Cost impacts at wholesale rate Tools for control include leakage and pressure management Real Losses Water Loss as a Percentage of Supply is not an Indicator of Performance Water Supplied (MGD) Authorized Consumption (MGD) Water Loss (MGD) Water Loss (Percent of Supply) 28% 26% 24% 22% 20% 18% 16% 14% 5 12% 0 10% Please consider the environment before printing. 37

38 3-V Volume MG per Year Gal/connection/d ay Leakage Index Value $ per Year Economic Loss Index Validity Water Audit Data Validity Score 95% Confidence Limits Key Data Input Grades Please consider the environment before printing. 38

39 M36: Water Audits and Loss Control Programs M36: New Content Enhanced guidance related to the optimized use of the AWWA Free Water Audit Software Detailed instruction on production flowmeter and supply data management Leakage management strategy via the Free Leakage Component Analysis Tool from the Water Research Foundation Project, "Real Loss Component Analysis: a Tool for Economic Water Loss Control Water audit summary statistics and data on operational practices of utilities Case Studies Regulatory developments in water loss control in nine state, regional, and provincial agencies 78 Please consider the environment before printing. 39

40 AWWA Free Water Audit Software AWWA Free Water Audit Software: Reporting Worksheet WAS v5.0 American Water Works Association. Copyright 2014, All Rights Reserved.? Click to access definition + Click to add a comment Water Audit Report for: Northern San Leandro Combined Water Sewer Storm Utility District ( ) Reporting Year: / /2013 Please enter data in the white cells below. Where available, metered values should be used; if metered values are unavailableplease estimate a value. Indicate your confidence in the accuracy of the input data by grading each component (n/a or 1-10) using the drop-down list to the left of the input cell. Hover the mouse over the cell to obtain a description of the grades All volumes to be entered as: MILLION GALLONS (US) PER YEAR To select the correct data grading for each input, determine the highest grade where the utility meets or exceeds all criteria for that grade and all grades below it. Master Meter Error Adjustments WATER SUPPLIED < Enter grading in column 'E' and 'J' > Pcnt: Value: Volume from own sources: +? 5 1, MG/Yr +? 1 MG/Yr Water imported: MG/Yr MG/Yr +? +? Water exported: MG/Yr 9 MG/Yr +? +? Enter negative % or value for under-registration WATER SUPPLIED: MG/Yr Enter positive % or value for over-registration. AUTHORIZED CONSUMPTION Click here:? option Billed metered: MG/Yr +? for help using buttons below Billed unmetered: MG/Yr +?? Unbilled metered: MG/Yr Pcnt: Value: Unbilled unmetered: +? MG/Yr 1.25% MG/Yr Default option selected for Unbilled unmetered - a grading of 5 is applied but not displayed Use buttons to select AUTHORIZED CONSUMPTION: MG/Yr? percentage of water supplied OR value WATER LOSSES (Water Supplied - Authorized Consumption) MG/Yr Apparent Losses Pcnt: Value: 0.25% Unauthorized consumption: +? MG/Yr MG/Yr Unauthorized consumption volume entered is greater than the recommended default value Customer metering inaccuracies: +? MG/Yr 1.00% MG/Yr Systematic data handling errors: +? MG/Yr 0.25% MG/Yr Apparent Losses:? MG/Yr Real Losses (Current Annual Real Losses or CARL) Real Losses = Water Losses - Apparent Losses:? MG/Yr WATER LOSSES: MG/Yr NON-REVENUE WATER NON-REVENUE WATER:? MG/Yr = Water Losses + Unbilled Metered + Unbilled Unmetered SYSTEM DATA Length of mains: +? miles Number of active AND inactive service connections: +? 6 1,000 Service connection density:? 10 conn./mile main Are customer meters typically located at the curbstop or property line? Yes (length beyond the property of service line, Average length of customer service line: ft +? boundary, that is the responsibility of the utility) Average length of customer service line has been set to zero and a data grading score of 10 has been applied Average operating pressure: +? psi Industry Standard (M36) Free Defaults provided ~10 Volume Inputs ~7 System Data Inputs COST DATA Total annual cost of operating water system: +? 5 $1,000,000 $/Year Customer retail unit cost (applied to Apparent Losses): +? 7 $3.50 $/1000 gallons (US) Variable production cost (applied to Real Losses): +? 7 $3, $/Million gallons Use Customer Retail Unit Cost to value real losses WATER AUDIT DATA VALIDITY SCORE: awwa.org/waterlosscontrol AWWA Free Water Audit Software: Reporting Worksheet WAS v5.0 American Water Works Association. Copyright 2014, All Rights Reserved. Click to access definition Click to add a comment Water Audit Report for: Northern San Leandro Combined Water Sewer Storm Utility District ( ) Reporting Year: / /2013 Water Supplied e enter data in the white cells below. Where available, metered values should be used; if metered values are unavailable please estimate a value. Indicate your confidence in the accuracy of put data by grading each component (n/a or 1-10) using the drop-down list to the left of the input cell. Hover the mouse over the cell to obtain a description of the grades All volumes to be entered as: MILLION GALLONS (US) PER YEAR To select the correct data grading for each input, determine the highest grade where the utility meets or exceeds all criteria for that grade and all grades below it. Master Meter Error Adjustments ER SUPPLIED < Enter grading in column 'E' and 'J' > Pcnt: Value: Volume from own sources: +? 5 1, MG/Yr +? MG/Yr Water imported: +? MG/Yr +? MG/Yr Water exported: +? MG/Yr +? MG/Yr Enter negative % or value for under-registration WATER SUPPLIED: MG/Yr Enter positive % or value for over-registration. HORIZED CONSUMPTION Click here:? Billed metered: +? MG/Yr for help using option Data Billed unmetered: Validity +? MG/Yr buttons below Unbilled metered: +? MG/Yr Pcnt: Value: Unbilled unmetered: +? MG/Yr 1.25% MG/Yr Default option selected for Unbilled unmetered - a grading of 5 is applied but not displayed AUTHORIZED CONSUMPTION:? MG/Yr Use buttons to select percentage of water supplied OR ER LOSSES (Water Supplied - Authorized Consumption) MG/Yr value rent Losses Pcnt: Value: Unauthorized consumption: +? MG/Yr 0.25% MG/Yr Unauthorized consumption volume entered is greater than the recommended default value Customer metering inaccuracies: +? MG/Yr 1.00% MG/Yr Systematic data handling errors: +? MG/Yr 0.25% MG/Yr Apparent Losses:? MG/Yr 80 Losses (Current Annual Real Losses or CARL) Real Losses = Water Losses - Apparent Losses:? MG/Yr WATER LOSSES: MG/Yr -REVENUE WATER NON-REVENUE WATER: ter Losses + Unbilled Metered + Unbilled Unmetered? MG/Yr Please consider the environment before printing. 40 TEM DATA

41 Authorized Consumption Water Losses & Non-Revenue Water 81 Real Losses (Current Customer Annual Real metering Losses or inaccuracies: +? CARL) Real Systematic Losses = Water data Losses handling - Apparent errors: Losses: +? MG/Yr MG/Yr MG/Yr 3.15% 0.25%? Default option selected for Systematic WATER LOSSES: data handling errors - a grading of 5 MG/Yr is applied but not displayed Apparent Losses:? MG/Yr NON-REVENUE WATER NON-REVENUE WATER:? System Data MG/Yr = Water Losses + Unbilled Metered + Unbilled Unmetered (Current Annual Real Losses or CARL) SYSTEM DATA Real Losses = Water Losses - Apparent Losses:? MG/Yr Length of mains: miles +? Number of active AND WATER inactive service LOSSES: connections: ,000 MG/Yr +? Service connection density: 10 conn./mile main? NUE WATER Are customer meters typically located at the curbstop or property line? Yes (length of service line, beyond the property NON-REVENUE Average length of customer WATER: service line: +? ft MG/Yr boundary, that is the responsibility of the utility)? s + Unbilled Metered + Average Unbilled length Unmetered of customer service line has been set to zero and a data grading score of 10 has been applied TA Average operating pressure: psi +? Length of mains: +? miles COST DATA Number of active AND inactive service connections: +? 6 1,000 Total annual cost of operating water system: +? 9 $1,000,000 $/Year Service connection density: Customer retail unit cost (applied to Apparent Losses):? 10 conn./mile main +? 7 $3.50 $/1000 gallons (US) Variable production cost (applied to Real Losses): +? 5 $ $/Million gallons Use Customer Retail Unit Cost to value real losses r meters typically located at the curbstop or property line? Yes (length of service line, beyond the property Average length of customer service line: +? ft boundary, that is the responsibility of the utility) WATER AUDIT DATA VALIDITY SCORE: Average length of customer service line has been set to zero and a data grading score of 10 has been applied Average operating pressure: + *** YOUR? 6SCORE IS: 60 out of *** psi Financial Metrics PRIORITY AREAS FOR ATTENTION: A weighted scale for the components of consumption and water loss is included in the calculation of the Water Audit Data Validity Score Based on the information provided, audit accuracy can be improved by addressing the following components: Total annual cost of operating water system: +? 9 $1,000,000 $/Year 1: Volume from own sources Customer retail unit cost (applied to Apparent Losses): +? 7 $3.50 $/1000 gallons (US) 2: Customer metering inaccuracies Variable production cost (applied to Real Losses): +? 5 $ $/Million gallons Use Customer Retail Unit Cost to value real losses 3: Variable production cost (applied to Real Losses) T DATA VALIDITY SCORE: *** YOUR SCORE IS: 60 out of 100 *** A weighted scale for the components of consumption and water loss is included in the calculation of the Water Audit Data Validity Score REAS FOR ATTENTION: nformation provided, audit accuracy can be improved by addressing the following components: rom own sources 82 Please consider the environment before printing. 41

42 System Attributes and Performance Indicators AWWA Free Water Audit Software: System Attributes and Performance Indicators WAS v5.0 American Water Works Association. Copyright 2014, All Rights Reserved. Water Audit Report for: Northern San Leandro Combined Water Sewer Storm Utility District ( ) Reporting Year: / /2013 System Attributes: Performance Indicators: Financial: *** YOUR WATER AUDIT DATA VALIDITY SCORE IS: 60 out of 100 *** Apparent Losses: MG/Yr + Real Losses: MG/Yr = Water Losses: MG/Yr Unavoidable Annual Real Losses (UARL): MG/Yr? Annual cost of Apparent Losses: $52,747 Annual cost of Real Losses: $148,850 Valued at Variable Production Cost Return to Reporting Worksheet to change this assumpiton Non-revenue water as percent by volume of Water Supplied: 9.1% Non-revenue water as percent by cost of operating system: 23.3% Real Losses valued at Variable Production Cost Operational Efficiency: Apparent Losses per service connection per day: Real Losses per service connection per day: Real Losses per length of main per day*: Real Losses per service connection per day per psi pressure: gallons/connection/day N/A gallons/connection/day 1, gallons/mile/day N/A gallons/connection/day/psi From Above, Real Losses = Current Annual Real Losses (CARL): million gallons/year? Infrastructure Leakage Index (ILI) [CARL/UARL]: 3.28 * This performance indicator applies for systems with a low service connection density of less than 32 service connections/mile of pipeline 83 Documentation AWWA WLCC Free Water Audit Software: User Comments Use this worksheet to add comments or notes to explain how an input value was calculated, or to document the sources of the information used. The real water loss contributers are the booster tank over flows 700 GPM in 400 GPM out. The village needs a SCADA system for automation on the pumps to prevent over flows. General Comment: WAS v5.0 American Water Works Association. Copyright 2014, All Rights Reserved. Audit Item Comment Volume from own sources: Production from 2 groundwater wells, each with a 6" turbine meter. Meter is electronically calibrated, and flow tested once per year. Vol. from own sources: Master meter Daily readings are manually recorded and transferred to the Monthly Operating Report. Error adjustment calculated from calibration and flow test results: 3.77% error adjustment: over-registration x 855 MG produced = MG volume error adjustment. Water imported: n/a Water imported: master meter error n/a adjustment: Wholesale to Buncombe County, 3 points of custody transfer: (2) 8" mag meters and (1) 6" turbine meter. Meters are electronically calibrated, and flow tested Water exported: once per year. Water exported: master meter error Meter readings taken monthly via drive by reading. Error adjustment calculated from calibration and flow test results: 1.25% under-registration x 122 MG exported adjustment: = 1.53 MG volume error adjustment. Billed metered: 14,110 accounts, billed monthly. Billed Metered volumed derived from Monthly Billing Register totals by Rate Code. Lag-time adjustment not performed. 84 Please consider the environment before printing. 42

43 Own Sources (Adjusted for known errors) Water Exported AWWA Free Water Audit Software: Water Balance Water Audit Report for: Northern San Leandro Combined Water Sewer Storm Utility District ( ) Reporting Year: / /2013 Data Validity Score: 60 Authorized Consumption Billed Authorized Consumption Billed Water Exported Billed Metered Consumption (water exported is removed) Revenue Water Billed Unmetered Consumption Unbilled Metered Consumption Unbilled Authorized Consumption Unbilled Unmetered Consumption Water Supplied Unauthorized Consumption Apparent Losses Customer Metering Inaccuracies Systematic Data Handling Errors Water Losses Water Imported Leakage on Transmission and/or Distribution Mains Real Losses Not broken down Leakage and Overflows at Utility's Storage Tanks Not broken down Leakage on Service Connections Not broken down WAS v5.0 American Water Works Association. Copyright 2014, All Rights Reserved. Non-Revenue Water (NRW) 85 Component Analysis of Real Losses 86 Please consider the environment before printing. 43

44 Four Pillars of Managing Leakage Active Leakage Control Existing Real Losses Speed & Quality of Repairs Economic Level Unavoidable Real Losses Pressure Management As each component receives more or less attention, the losses will increase or decrease Maintenance Rehab Repair Source: AWWA Water Loss Control Committee 87 Summary Come to part 2 of our Webinar: Purpose, Process, and Benefits of Completing a Water Audit April 20 to learn more 88 Please consider the environment before printing. 44

45 Ask the Experts Laura Hudson Gavin Moore Alan Cranford Jim Cooper Steve Cavanaugh Enter your question into the question pane at the lower right hand side of the screen. Please include your name and specify to whom you are addressing the question. 89 Bookstore Resources Wastewater Operator Certification Study Guide Catalog No Water Operator Certification Study Guide, Sixth Edition Catalog No E Water Treatment Operator Training Handbook, Third Edition Catalog No E Water Distribution Operator Training Handbook, Fourth Edition Catalog No E 90 Please consider the environment before printing. 45

46 Upcoming Webinars March 23 Optimizing Surface Water Treatment: Compliance through Water Quality Monitoring March 31 Smart Water Migration: The Right Time at the Right Pace This complimentary webinar is sponsored by Neptune April 6 Hydrant Flow Testing: Purpose, Process, and Experiences April 20 Purpose, Process, and Benefits of Completing a Water Audit Register for a 2016 Webinar Bundle Individual Full Year Group Full Year 91 Upcoming Conferences Register Online at: 92 Please consider the environment before printing. 46

47 Thank You for Joining AWWA s Webinar As part of your registration, you are entitled to an additional 30-day archive access of today s program. Until next time, keep the water safe and secure. 93 Presenter Biography Information Laura Hudson holds a Ph.D. in Cultural Studies with a D.E. in Critical Theory. Prior to joining the PinnacleARTTM team, Hudson taught or assisted in English, Humanities, Critical Theory, Women s Studies and a variety of ethnic studies courses at the University of California. Hudson studied Sociology, Communications, Advertising, Media and Popular Culture, which gives her special insight into how work culture develops from the ground up, and how corporations and employers can help shape and support proactive work cultures. Hudson has been working with water and wastewater clients for the past six years, and has worked as a marketing professional and technical writer for more than eight years. Gavin Moore joined ABC in 2011 to assist in the development of ABC s Model Standards of Operator Certification, which was published in January Gavin serves as the staff liaison to C2EP and administrates its voluntary certification programs while continuing his work with Model Standards through conducting conformity assessments of operator certification programs. Gavin also co-authored an article on professionalizing water and wastewater operators in the AWWA publication, OpFlow. Alan C. Cranford earned a Master of Science Degree in Strategic Studies from the United States Army War College in Carlisle, Pennsylvania, a Bachelor of Science Degree in Public Administration from Athens State University and an Associate of Science Degree in Water and Wastewater Management Technology from Shoals Community College. He has been an employee of the Murfreesboro Water and Sewer Department (MWSD), Murfreesboro, Tennessee for over twelve (12) years in the position of Water Treatment Manager. He has over 30 years of experience in water and wastewater treatment and operations. Mr. Cranford is a certified Class IV Professional Operator (PO) by the Certification Commission for Environmental Professionals (C 2 EP) of the Association of Boards of Certification and is a Grade IV Water Treatment, Grade II Distribution System and Grade II Collection System Operator in the State of Tennessee and Grade IV Water Treatment Operator in the State of Alabama. He is Chair of the Tennessee Water and Wastewater Operator Certification Board, an active member of the American Water Works Association (AWWA), Kentucky/Tennessee Section American Water Works Association (KY/TN Section AWWA) and served as the KY/TN Section AWWA Chair in and was a recipient of the George Warren Fuller Award from AWWA in Please consider the environment before printing. 47

48 Presenter Biography Information James P. Cooper, PE, ENV SP, Senior Engineer, Arcadis Mr. Cooper serves as the firm s water distribution management, planning and modeling discipline leader, driven by practical field experience and technical expertise in distribution system operations, design and modeling. His experience is anchored in the water, environment, and oil and gas sectors working with public, private and non-profit organizations. Mr. Cooper s knowledge of water conveyance has assisted numerous utilities with planning solutions, performance evaluations and holistic system optimization resulting in practical and resource-optimized improvements. His research has resulted in the development of calibration techniques though application of data mining and advanced statistical analysis with emphasis on smart water solutions. Jim is a certified water distribution operator and regularly performs hydraulic and quality testing, including hydrant flow testing. Steve Cavanaugh, President/CEO, Cavanaugh & Associates For almost three decades, Steve has worked with public and private sector clients to develop intelligent stewardship solutions to some of today s most challenging issues. In addition to his agricultural expertise on waste-to-energy and biomass facilities, Steve is known in the industry as an expert in the field of Water Loss and Revenue Recovery. His dedication to improve and protect the world s water resources through teaching Utilities how to discover and embrace efficient business practices has been noted as refreshing to an industry plagued by a quick fix mentality. 95 CE Credits (CEUs) and Professional Development Hours (PDHs) AWWA awards webinar attendees CEUs. If you wish to take advantage of the opportunity to earn CEUs, visit Certificates will be available within 30 days of the webinar 96 Please consider the environment before printing. 48

49 How To Print Your CEU Certificate of Completion Within 30 days of the webinar, login to or register on the website. If you are having problems, please Once logged in, go to: My Account My Transcript Information To print your official transcript, click Print list To print certificates, click Download certificate Webinar Sponsors 98 Please consider the environment before printing. 49