Audit Template. Business Requirements. Type or Print. Submitted Date: Contact ID: Shop Name: Address:

Transcription

1 Audit Template Contact ID: Submitted Date: Shop Name: Type or Print Address: Phone: Business Requirements Audit Question: 1. Has your collision repair facility been in business for a minimum of (5) years, or have the ability to demonstrate its credit rating and service history? AUDIT INSTRUCTIONS: Provide a readable copy of the business license, Tax ID, business entity report, credit report or BAR, BBB report and upload. 2. Does your collision repair facility possess Garage Keepers Liability insurance with a minimum of $1M policy limit? AUDIT INSTRUCTIONS: Ensure that policy is current and dates are visible, attach and upload image or PDF of certificate. This should be a standard ACCORD certificate of insurance. 1

2 3. Does your collision repair facility have a clean and presentable company vehicle to conduct valet pick-up and delivery services for your customers? AUDIT INSTRUCTIONS: Provide readable photo(s) of the valet vehicle. 4. Does your collision repair facility maintain a Customer Satisfaction Index (CSI) that is measured by a third party service provider? AUDIT INSTRUCTIONS: Provide a readable copy of a CSI report or invoice from 3rd party provider. NOTE: Insurance company CSI reports qualify. 5. Does your collision repair facility have a preferred rental car provider that offers complimentary customer pick-up and delivery? AUDIT INSTRUCTIONS: Provide the name of the rental car vendor and the address of their local office. 2

3 6. Does your collision repair facility provide a written lifetime refinish product warranty that is backed by an OEM approved paint manufacturer? AUDIT INSTRUCTIONS: Provide a readable copy of the written Lifetime Product Warranty. 7. Does your collision repair facility offer a Limited Lifetime Warranty or a National Limited Lifetime Warranty? AUDIT INSTRUCTIONS: Provide a readable copy of the Limited Lifetime Warranty or National Limited Lifetime Warranty. 8. Does the facility have an assigned storage area for scrapped parts out of view from the general public? AUDIT INSTRUCTIONS: Provide readable photo(s) of the assigned storage area for scrapped parts. 3

4 Customer Service Audit Question: 9. Does your collision repair facility post its hours of operation in a location that is clearly visible from the primary shop entryway? AUDIT INSTRUCTIONS: Provide readable photo(s) of the hours of operation in a location that is clearly visible from the primary shop entryway. 10. Does your collision repair facility clean all vehicle interiors and exteriors before delivery? AUDIT INSTRUCTIONS: Provide readable photo(s) of the detail department. 11. Does your collision repair facility have an adequately maintained customer parking area that is well-lit? AUDIT INSTRUCTIONS: Provide readable photo(s) of the adequate customer parking area. 4

5 Audit Question: 12. Does your collision repair facility have adequate and well-maintained customer reception, waiting, and estimating areas which include conveniently located customer restrooms? AUDIT INSTRUCTIONS: Provide readable photo(s) of the restrooms, waiting areas, and customer reception area. Technical Capabilities 13. Is your collision repair facility I-CAR Gold Class or on the Road to Gold (R2G)? AUDIT INSTRUCTIONS: Provide readable I-CAR Gold Class certificate, I-CAR training transcripts(r2g), or I-CAR ID#. 14. Does your collision repair facility have a frame rack, repair bench, pulling equipment capable of producing simultaneous body and structural pulls? AUDIT INSTRUCTIONS: Provide readable photo(s) of frame rack, repair bench, pulling equipment. Provide the manufacturers name and model number of the frame rack, repair bench. 5

6 15. Does your collision repair facility have a three-dimensional measuring system with current data subscription covering current and past ten model years? AUDIT INSTRUCTIONS: Provide readable photo(s) of the three-dimensional measuring system including make and model number, as well as a copy of a current data subscription invoice. 16. Have your collision repair technicians received proper training to operate the three dimensional measuring equipment in your facility? AUDIT INSTRUCTIONS: Provide readable document(s) of equipment manufacturer training certificates. Note: I-CAR MEA01 certificate is acceptable. 17. Does your collision repair facility have at least one Squeeze-type Resistance Spot Welder operating on 220-volt 3-phase power supply and providing a minimum of 600 psi clamping force at the tips and can supply 12,000 amps of current at the electrodes? AUDIT INSTRUCTIONS: Provide readable photo(s) of Squeeze-type Resistance Spot Welder and the make and model of the welder manufacturer. Provide the model name(s) and model number(s) in the text boxes provided. 6

7 18. Does your collision repair facility have at least one 220-volt Gas Metal Arc (GMA) or Metal Inert Gas (MIG) welder? AUDIT INSTRUCTIONS: Provide readable photo(s) of the 220-volt Gas Metal Arc (GMA) or Metal Inert Gas (MIG) welder. 19. Does your collision repair facility have an R134a refrigerant recovery and recycling system or use a sublet provider? AUDIT INSTRUCTIONS: For In-house: Provide readable photo(s) of the R134a recovery/recycling equipment. For sublet: Provide invoice(s) from sublet vendor for recovery/recycling services. 20. Does your collision repair facility have proof of compliance with the EPA Section 609 refrigerant recycling rule of the Clean Air Act of 1990? AUDIT INSTRUCTIONS: Provide a readable copy(s) of Mobile Air Conditioning Society (MACS), EPA, ASE, or verified section 609 certification equivalent. 7

8 21. Does your collision repair facility have the ability to conduct and verify four-wheel alignment either in-house or through a sublet provider? AUDIT INSTRUCTIONS: For In-house: provide photo(s) of the wheel alignment system and a fourwheel alignment printout. For sublet: provide invoice(s) as well as a four-wheel alignment printout from the sublet provider. 22. Does your collision repair facility have the ability to remove, replace, or reinstall steering and suspension components, and engine and power train units (either in-house or through a sublet provider)? AUDIT INSTRUCTIONS: In-house: provide readable photo(s) of engine hoist, strut compressor,and bearing press. For sublet: provide document(s) of invoice(s) for this service from the sublet vendor. 23. Does your collision repair facility have the ability to service both active and passive restraint systems, either in-house or through a sublet provider? AUDIT INSTRUCTIONS: In-house: Provide readable photo(s) of Scan Tool. For sublet: Provide legible document(s) of invoice(s) for this service from the sublet vendor. 8

9 24. Does your collision repair facility utilize an electronic p-page logic estimating system? AUDIT INSTRUCTIONS: Provide copy of estimate or current invoice from Mitchell, Audatex, or CCC One. 25. Does your collision repair facility have a spray enclosure (paint booth) with forced drying capabilities that meets local, state, and federal requirements? AUDIT INSTRUCTIONS: Provide readable photo(s) of the spray enclosure (paint booth). 26. Does your collision repair facility utilize an OEM approved refinishing system? AUDIT INSTRUCTIONS: Provide readable photo(s) of the paint mixing system of OEM approved refinish system. 9

10 27. Does your refinish technician have proof of training from your OEM approved paint manufacturer? AUDIT INSTRUCTIONS: Provide readable document(s) of paint manufacturer training certificates. I-CAR industry training alliance is acceptable. 28. Does your collision repair facility use OE repair procedures with electronic documentation as proof of compliance? AUDIT INSTRUCTIONS: Provide invoice(s) showing use of AllData, Mitchell, CCC, or online OE. 29. Does the facility have at least one work stall with Nissan approved working lift? Is the work stall a two-post above ground lift with a lift capability of at least 7000 lbs that is safe, well maintained and in good working order? AUDIT INSTRUCTIONS: Provide readable photo(s) of the two-post above ground lift with Make and Model. 10

11 30. Does the facility utilize pressure-feed corrosion protection material application equipment with wand attachments for applying anti-corrosion materials inside body cavities with a 360 degree spray pattern? AUDIT INSTRUCTIONS: Provide readable photo(s) of corrosion protection material application equipment with wand attachments. Regulatory Compliance 31. Does your collision repair facility have at least one eye flushing and washing station? AUDIT INSTRUCTIONS: Provide readable photo(s) of the eye flushing and washing station. 32. Does your collision repair facility assure that Material Safety Data Sheets (MSDS) are current and can be readily accessed by all employees and emergency responders? AUDIT INSTRUCTIONS: Provide readable photo(s) of physical Material Safety Data Sheets (MSDS) and their location or electronic access login information. 11

12 33. Does your collision repair facility provide appropriate Personal Protective Equipment (PPE) to all of its technicians? AUDIT INSTRUCTIONS: Provide readable photo(s) of all Personal Protective Equipment (PPE). 35. Does the facility have appropriate storage for Hazardous Materials and liquid waste and use a licensed contractor for the disposal of Hazardous Waste? AUDIT INSTRUCTIONS: Provide readable photo(s)of appropriate storage area for Hazardous Materials. 12

13 Advanced Capabilities Audit Question: 36. Does your collision repair facility have the capability and equipment to repair advanced structural composites or carbon fiber components? AUDIT INSTRUCTIONS: Provide readable photo(s) of advanced structural composites or carbon fiber repair equipment and materials. 37. Have any of your technicians completed training or certification in the repair of advanced structural composites or carbon fiber components? AUDIT INSTRUCTIONS: Provide readable photos of any advanced structural composites or carbon fiber repair training certificates or certification. 38. Does you collision repair facility utilize a GMA MIG welder with silicon-bronze welding capabilities? AUDIT INSTRUCTIONS: Provide readable photo(s) of GMA MIG welder with silicon-bronze welding capabilities. Also provide the make and model in text box provided. 13

14 39. Have any of your technicians completed any training or qualifications for GMA MIG siliconbronze welding? AUDIT INSTRUCTIONS: Provide readable photo(s) of GMA MIG welder with silicon-bronze welding capabilities. Also provide the make and model in text box provided. 40. Does your collision repair facility have any other specialized repair equipment, training, or certifications such as OEM certification or ASE Blue Seal? AUDIT INSTRUCTIONS: Provide readable photo(s) of any additional specialized repair equipment, training, or certifications. 14

15 Aluminium Audit Question: 41. A work separation system that isolates aluminum vehicles from vehicles undergoing steel repairs separation can be a separate room or curtain system. AUDIT INSTRUCTIONS: Provide readable photo(s) of designated aluminum repair area. 42. A designated set of hand/special tools specifically for aluminum vehicles to prevent from cross contamination with steel body vehicles. AUDIT INSTRUCTIONS: Provide readable photo(s) of separate aluminum tools. 43. A 220v Pulse MIG welder specifically for welding aluminum vehicles. AUDIT INSTRUCTIONS: Provide readable photo(s) of 220v Pulse MIG Welder and provide the manufacturer and model of the welder. Please provide the model name(s) and model number(s) in the text boxes provided. 15

16 44. A dent extraction system specifically designed for aluminum that contains an aluminum stud welder, heat gun, pyrometer, aluminum hammers, and dent extraction system. AUDIT INSTRUCTIONS: Provide readable photo(s) of designated dent extraction system that contains an aluminum stud welder, heat gun, pyrometer, aluminum hammers, and dent extraction system. Please provide the manufacturers name and model number of the dent pulling system in the text boxes provided. 45. A specialized aluminum SPR (Self Piercing Rivet) gun approved by the Ford Paint and Body Technical Center currently only Henrob and Pro Spot SPR riveters are approved. AUDIT INSTRUCTIONS: Provide readable photo(s) of approved SPR (Self Piercing Rivet) gun and upload 46. A wet mix dust extraction system? The system can be portable or centrally installed system. AUDIT INSTRUCTIONS: Provide readable photo(s) of a wet mix dust extraction system. 16

17 47. OPTIONAL-A designated welding fume extraction system. AUDIT INSTRUCTIONS: Provide readable photo(s) designated welding fume extraction system. 17