Customs Brokers International Freight Forwarders North American Transport. Warehousing and Distribution

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2 Customs Brokers International Freight Forwarders North American Transport Warehousing and Distribution

3 HISTORY Founded as Customs Brokers in Montreal in 1951 Expanded to Vancouver and Toronto Started operations as International Freight Forwarder in 1983, and as Freight Broker in 1995 Milgram now employs close to 300 employees across Canada

4 GROUP SERVICES Transportation: - Air, Ocean, Truck and Rail - International and across North America Customs Brokerage: - Canada, USA and Mexico Logistics Cargo Insurance Consulting

5 GROUP INTERNATIONAL TRANSPORTATION Network of offices and agents throughout the world: - Europe - Great Britain - Far and Middle East - Indian sub-continent - South Africa

6 GROUP INTERNATIONAL TRANSPORTATION Export consolidations Import consolidations Air Freight Ocean Freight Full Containers Internet Track and Trace Services

7 GROUP TRUCK TRANSPORTATION Complete trucking & intermodal services in Canada, United States and Mexico Single point of contact for - pick-up and delivery -tracing - rate negotiations - freight auditing - customs clearances Internet tracing and information management Door to door service

8 CUSTOMS BROKERAGE Customs release and accounting, drawback, duty relief, temporary entry, permits... Specialized teams to handle OGD (Other Government Department) requirements experienced with OGDs such as Canadian Food Inspection Agency, Department of Ocean Fisheries, Health Canada, and the Department of Foreign Affairs and International Trade

9 OPERATIONS Milgram manages their client s business using operational teams that handle a designated group of clients. Each operational team is lead by a supervisor who is at all times.

10 SERVICE TEAMS Each team is responsible for all phases of a customs transaction, up to the point of invoicing. This means that a client s files are physically located within the same working group at all times, and available to all members of the group regardless of the port of entry or border crossing.

11 SERVICE TEAMS This also means that it is easy and convenient for the client to speak to someone who has the file, or who has access to the file. In fact, our online system includes information as to the current location of the file within our office.

12 GROUP CUSTOMS BROKERAGE Customs release, drawback, duty relief, temporary entry, permits... Extended service hours (24 hours) Experienced, reliable, efficient Single point of contact for customs in: - Canada -USA -Mexico

13 CUSTOMS COMPLIANCE Importers and their supply chain partners are expected to voluntarily comply with all Customs laws and administrative program requirements Compliant importers enjoy the benefits of a positive working relationship with Canada Customs Compliant Customs Brokers enjoy the same benefits and Milgram works close with CBSA at all levels

14 CUSTOMS COMPLIANCE Milgram recognizes its responsibility in the facilitation and promotion of regulatory compliance through: Education Automation In-house audits Maintenance of complete and accurate Customs records

15 CUSTOMS COMPLIANCE What happens when our clients are chosen for a CBSA audit? We actively participate in the audit process from inception to conclusion We provide guidance and technical expertise to the importer s audit team We have had excellent results in audits that we have been a part of with our clients We effectively communicate audit results internally to ensure on-going compliance

16 GROUP LOGISTICS Warehousing & Distribution Packing, crating, palletizing Documentation/Legalization, Commissioner of Oaths Plan, implement, and control the efficient, effective flow and storage of your product between the point of origin and the final destination

17 GROUP CARGO INSURANCE Competitive rates Ease of reporting Expert claims assistance, including; - Surveys - Correspondence - Follow-up, support and claims resolution

18 GROUP CONSULTING Goods and Service Tax (GST) Tariff and duty rates Transfer Pricing Promoting regulatory compliance through - Education - Automation - Audit support - Customs records maintenance

19 REPORTING Daily Status Reports Landed Cost reporting down to the SKU Free Trade Refund Potential Entry Adjustments Transaction Analysis Customized Reports to suit your needs Status reporting by and web

20 REPORTING Besides visibility and daily status reports, Milgram provides many different pre-formatted reports, such as Potential Free Trade, Entry Adjustments, Entry Summaries, etc. Most importantly, Milgram can build customized reports to suit your needs. We can report on any data that goes into our systems. For example, by loading data at the SKU level we can report on the landed cost by SKU

21 NOTIFICATIONS Sent within minutes of Customs release

22 STATUS REPORTS & TRACING Every morning the client receives, by , a status report of all their active transactions.

23 STATUS REPORTS & TRACING Clients have visibility to a continuously updated online status report system that can be sorted by Release Status, ETA and other information. Additionally, the client can receive notifications as their shipments are released or referred for examination by customs. These s are sent within minutes of the updated status.

24 ONLINE TRACING Initial View

25 ONLINE TRACING Detail View

26 ONLINE TRACING Expanded View

27 FOCUS ON TECHNOLOGY One IT professional for every 17 Milgram employees 10 IT professionals dedicated solely to client support and customized services Over 200 years of combined IT expertise IT works closely together with operations and clients in the development of all systems Milgram offers a wide range of services tailored to the specific needs of each of its clients

28 A SOLID FOUNDATION IT infrastructure completely Virtual running on VMware New HDS SAN of 25TB SAS FC 4x4Gb/s + iscsi 2x1Gb/s Mainframe system migrated to ALPHA Cluster Fully redundant site with HDS SAN, VMware and ALPHA New State of the Art server room MPLS network with secure internet VPN failover UPS system with 40 KVA generator backup power Complete new 1080p multi point Video Conference system

29 UNMATCHED VERSATILITY Multiple supported EDI standards ANSI X12 UN/EDIFACT Multiple supported EDI transports and protocols FTP/SFTP XML/SOAP EDIINT AS2 HTTP/HTTPS Multiple file formats CSV TXT (TAB, PIPE, Other) XML

30 MOBILE APPS Introducing the Milgram Mobile App, giving you Rapid Lookup and Online Tracing services through your mobile network or Wi-fi connection: wherever and whenever you need them

31 GROUP EXPORT SOFTWARE Manage your transactions documents contacts, and products from an easy-to-use web interface

32 Free Trade Agreements (FTA s) Canada - Honduras Free Trade Agreement Negotiations concluded: 12-August-2011 Canada - Panama Free Trade Agreement Signed: 14-May-2010 Canada - Jordan Free Trade Agreement Signed: 28-June-2009 Canada - Colombia Free Trade Agreement Brought into force: 15-August-2011 Canada - Peru Free Trade Agreement Brought into force: 1-August-2009 Canada - European Free Trade Association Brought into force: 01-July-2009 Canada - Costa Rica Free Trade Agreement Brought into force: 01-November-2002 Canada - Chile Free Trade Agreement Brought into force: 05-July-1997 Canada - Israel Free Trade Agreement Brought into force:01-january-1997 North American Free Trade Agreement (NAFTA) Brought into force: 01-January-1994 Canada - U.S. Free Trade Agreement (CUSFTA) *now NAFTA Brought into force: 01-January-1989 (superseded by NAFTA, which includes Mexico)

33 Ongoing FTA Negotiations Canada - Andean Community Countries Free Trade Discussions Canada - Caribbean Community Free Trade Negotiations (CARICOM) Canada - Central America Four (CA4) Canada - Dominican Republic Free Trade Agreement Negotiations Canada - European Union: Comprehensive Economic and Trade Agreement (CETA) Negotiations Canada - India Free Trade Agreement Negotiations Canada - Japan Free Trade Agreement Negotiations Canada - Korea Free Trade Agreement Negotiations Canada - Morocco Free Trade Agreement Negotiations Canada - Singapore Free Trade Agreement Negotiations Canada - Ukraine Free Trade Agreement Negotiations Free Trade Area of the Americas (FTAA) Negotiations to Modernize the Canada-Costa Rica Free Trade Agreement Exploratory Discussions for a Canada-Turkey Free Trade Agreement Exploratory Discussions for the Modernization of the Canada-Israel Free Trade Agreement

34 Canada s 17 Ports Source: Transport Canada International containerized cargo is heavily received at the following ports: West Coast: Prince Rupert, British Columbia; Vancouver, British Columbia East Coast: Montreal, Quebec; St. John, New Brunswick; Halifax, Nova Scotia; St. John s Newfoundland

35 A FEW OF OUR EDI PARTNERS

36 WHAT OUR CUSTOMERS ARE SAYING A company with class: they know how to treat people Excellent, honorable and reliable people Dynamic a young company that can adapt to change Quick response to problems Access to immediate on-line information Service is amazing

37 Milgram is one of Canada s Best Managed Companies in 2011 We are very proud to announce that Milgram triumphed over hundreds of other applicants to win a 2011 Canada s 50 Best Managed Companies award. This prestigious national award is sponsored by Deloitte, CIBC, National Post, and Queen s School of Business, and recognizes Canadian companies that have implemented world-class business practices and created value in innovative ways. Applications are reviewed by an independent judging panel that evaluates how companies address business challenges such as new technologies, globalization, leadership, information systems, and hiring the right talent to facilitate growth. Milgram was selected for its strategic planning, innovation, commitment to excellence, and continued strong performance throughout challenging economic times. Milgram s commitment to its employees, clients, environment and community resonated with the judges, as did our commitment to adopt new technologies and develop new information management systems. We would like to congratulate Milgram and its entire workforce. Achieving Canada s highest level of Canadian business excellence takes a united effort and we are privileged to acknowledge such a strong team said John Hughes, Partner, Private Company Services, Deloitte. Indeed, this award reflects Milgram s vision and values and caps an impressive year that saw the company move to new 35,000 square foot premises, which are designed to create an optimal environment for our employees and encourage collaboration amongst our different business units.

38 INFORMATION MONTREAL TORONTO VANCOUVER Glenn Green