MPS Center for Technology Repairs and Maintains:

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1 Moore Public Schools Center for Technology 1504 Southeast 4 th Street Phone: Moore, Oklahoma Fax: Technology Team John Davidson Director of Technology Teresa Alcorn, Information Technology Secretary Carol Anderson, Curriculum Technology Specialist Sylvia Berry, Curriculum Technician/Student Information Systems Sue Meuser, Curriculum Technician Kala Pennington, Part-time Curriculum Technician Team Leaders Team Members Assignments JR Wheat Information Technology Supervisor Dan Maeder Copiers Rodney Cobb Telephones & Alarms Jack Phillips Alarms Lee Morris Computer/Network Tech III Billie Schooley Computer/Network Tech II Matt McDougal Computer/Network Tech I Josh Newport Computer/Network Tech I Jaret Wisooker Computer/Network Tech I Ryan Gevaza Computer/Network Tech I (DON) Gary Gambill Assistant Director of Technology Bruce Lee Assistant Network Administrator Peter Onema Assistant Network Administrator Ron Hayes Computer/Network Tech II Scott Wright Computer/Network Tech II MPS Center for Technology Repairs and Maintains: Computers Copiers Telephones Intercoms Fire Alarms Security Systems Network The MPS Center for Technology provides limited service for: Printers Fax Machines Under limited service, our technicians will check the equipment and advise whether it is cost effective to repair

2 Technology Work Order Procedure HelpSTAR All work or repairs must be initiated with a technology work order. HelpSTAR, an online service, is used to submit technology work orders. It can be accessed from any district-networked computer. It provides the fastest way of contacting our department when you have a need. It also allows you to review all technology work orders submitted and their status. All technology work orders should be submitted with HelpSTAR. The only exception to using HelpSTAR would be for security system and fire alarm emergencies. For either of these emergencies, call the Center for Technology. HelpSTAR Instructions: 1. Delete any shortcuts and/or favorites on your computer that were for the old Helpdesk program 2. Open Internet Explorer 3. Type helpdesk in the address bar 4. Enter your name firstlast (no space) 5. Your default password is helpstar 6. Click the New Request button 7. Choose a Service Request Type 8. Click the arrow by the Category window 9. Click the Select a Category item 10. Select the Category that best defines your problem 11. Select the Request Title box 12. Enter a brief description of the problem you are having 13. Select the Memo Text box 14. Enter your Room Number, Computer Name and any additional information about the problem 15. Click the Save button 16. Click the OK button 17. Click Logoff If you have any questions or problems contact J.R. Wheat at

3 Quotes Obtaining a Quote When requesting a quote, please provide specific information regarding the equipment that you would like to purchase to insure it will meet your needs. (IE. computer dvd-rw, extra memory; printer monochrome/color; or just a dollar amount within the budget you are working with.) Generating a Purchase Order from a Quote All purchase orders for computer equipment and non-instructional software should ship to Technology, with the purchase order vendor copy sent to Technology. Upon delivery, the equipment will have a fixed asset tag attached and a helpdesk will be done for delivery/setup. Flash drives, digital cameras, scanners, etc. can ship directly to the warehouse. Ordering instructions will accompany the quote. To prevent delay of your order, all information provided must be typed on the purchase order. If School Activity funds are being used to purchase software license, computers, printers, the purchase order must be typed and the vendor copy and a copy of the original should be sent to Technology. School Activity vendor copies do not fax well, therefore a copy of the original is necessary. No orders can be placed by Technology without the two copies of the purchase order. Equipment Purchase Date (EPD) Form Procedure All technology purchases must be approved using the guidelines described in the MPS Policy Book, Policy 4110, Section VI, Part 5. To submit your equipment purchase requests access the internet and in the address bar type Follow the instructions on the form and click on the link that will take you to the appropriate page. It will look like this: - 3 -

4 Equipment Purchase Date (EPD) Form Procedure - continued 1. Fill out the information on the appropriate form. Note: DO NOT INCLUDE A DOLLAR SIGN in the cost (IE. $ should be ). Include model numbers, usage plans, and any other relevant data that may help the respective agents assist you in making your purchasing decision. For example, certain specials might be available at the time of your purchase that would lower your cost. Any quote number provided to you should also be included on the form. 2. When finished click the Submit button at the bottom. 3. Submitting the form will send the information to the appropriate party and alert the respective agent to its submission. The respective agent will review your submission and send you an attachment that notates it as being either approved or declined (and if declined, reasons why). 4. The form will be ed back to you. If approved, print this attachment and include it with your documentation as you normally would. 5. For General Fund purchases, attach the approved Equipment Purchase Data form and submit to Vickie Coyle, Finance Office; for School Activity Fund purchases, attach the approved Equipment Purchase Data form and submit to Linda Lewis, School Activity Office. Occasionally, you may be contacted regarding outstanding EPD forms that Technology has not received a purchase order on. This would be for items that you ordered directly or were not shipped to Technology. It may be helpful to note on the EPD form the person using the equipment and for what purposes. Technology can then contact the user to confirm the item was ordered and has been placed within the district

5 a/c/e Laser Toner and Ink Jet Cartridge Service Moore Public Schools has contracted with a/c/e Laser, Inc. to supply our laser printer toner cartridges and inkjet printer cartridges for this school year. Cartridges will be delivered to your location based on the number and types of printers that you have. They will also recycle the empty cartridges and have placed a tub at your location to be used for storing the empty cartridges. On a rotating cycle, they will visit each school, pick up the empty cartridges, and provide you with a new/remanufactured cartridge that is the same model as the empty. At each delivery, a Bill of Lading will be left at the site. Identify what general fund or school activity budget you want charged for the items received on the Bill of Lading and fax to the Technology Center at The order can be divided and identified by multiple general fund or school activity fund budgets. Each month, we will receive one invoice from a/c/e Laser, Inc. with detail usage for each location. If you have chosen to make payment from general fund budget(s), your cartridge purchases will be charged back to your school and/or department general fund(s) as identified on the Bill of Lading. You will be notified of the amount. If you have chosen school activity fund budget(s), an invoice for your cartridge purchases will be ed to you to submit with a school activity purchase order for payment. This service is provided for your convenience and savings. If you have found it to be unsatisfactory, you are free to order from the vendor of your choice

6 Budget to charge should be written in by the secretary. Fax the BOL to Technology

7 Acceptable Use Policy Acceptable Use Policy (Electronic Network Usage Policy - #6160) for certified and support employees is accessible online at Student Electronic Network Usage Policy #7255 A copy is sent home for parent and student signatures. Technology Discounts for Moore Public Schools Faculty and Staff Dell offers discounts to district employees. Please be aware that you should check Dell s general public pricing before placing an order via the discount link. Occasionally, the general public specials equate to a better value than those offered to district employees. Click link K-12 Education. The next screen will display a Select a Store where you should choose Faculty and Staff Personal Purchases. You will then be prompted to enter the Member ID #ks