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1 1 INTRODUCTION Section Paragraph / Title Page 1.0 Section Contents Manual Holder Table of Contents 1-3, 1-4, Certification of Compliance Record of Amendments List of Effective Pages 1-8, 1-9 Third Edition 1-1

2 1.1 MANUAL HOLDER Name of Company: Wisk Air Limited Carrying On Business as: Wisk Air Helicopters Address: Wisk Air Helicopters 520 Orville Wieben Crescent. Thunder Bay, Ontario P7E 6M9 Telephone: Fax: Third Edition 1-2

3 1.2 TABLE OF CONTENTS Section Paragraph / Title Page 1. INTRODUCTION 1.0 Section Contents Manual Holder Table of Contents 1-3 to Certification of Compliance Record of Amendments List of Effective Pages 1-8 to ADMINISTRATION of MANUAL 2.0 Section Contents Distribution Distribution List Amendments Amendment Procedure DESCRIPTION of AIR OPERATOR 3.0 Section Contents Overview of Company Aircraft Operated PERSONNEL 4.0 Section Contents Organization Chart Personnel Accountable Executive Person Responsible for Maintenance Control Personnel Performing QA Activities Personnel Performing Elementary Work Personnel Performing Independent Checks Other Personnel with Technical Responsibilities Duties and Responsibilities Accountable Executive Person Responsible for Maintenance Control 4-4, Personnel Performing QA Activities Personnel Performing Elementary Work Personnel Performing Independent Checks Other Personnel with Technical Responsibilities Personnel Records 4-7 Third Edition 1-3

4 Section Paragraph / Title Page 5. TRAINING 5.0 Section Contents General Training Records Personnel Training Initial Training Update Training Additional Training Elementary Work Training Servicing Training Safety Training Human Factors in Maintenance Training OPERATIONAL MAINTENANCE CONTROL RESOURCES 6.0 Section Contents Company Aircraft Maintenance Planning and Control Facilities Main Base Alternate Facilities 6-2, Elementary Work and Servicing Technical and Regulatory Materials Library 6-3, Aircraft Journey Log Technical Records 6-4, Maintenance Schedules Identification of MSA s OPERATIONAL MAINTENANCE CONTROL PROCESSES 7.0 Section Contents Maintenance Planning and Control Maintenance Planning and Control Scheduled Maintenance 7-2, Unscheduled Maintenance Specialized Work Elementary Work, Servicing, Independent Check Maintenance Arrangements 7-4, Maintenance Records Airworthiness Directives / Service Publications 7-5, Airworthiness Directives Service Publications Defect Control Defect Reporting 7-7, Defect Rectification Defect Deferral 7-8, Recurring Defects 7-10 Third Edition 1-4

5 Section Paragraph / Title Page 7.5 Weight and Balance Control 7-10, Tolerances to Maintenance Schedule 7-11, Technical Dispatch Basic Technical Dispatch Technical Dispatch Following Maintenance 7-13, Dispatch on a Flight Permit (or other Flight Authority) 7-14, Service Difficulty Reporting PARTS and MATERIALS 8.0 Section Contents General Storage of Parts and Materials Shelf Life Control Stores Procedures Parts Removed from Company Aircraft Unserviceable Parts Serviceable Parts QUALITY ASSURANCE PROGRAM 9.0 Section Contents General QA Personnel External Supplier QA Annual QA Requirements On-Going QA Requirements General Post Maintenance QA Interim Finding Program Audit Report and Non-Conformances (Findings) Audit and Corrective Action Plan Tracking Corrective Action Plans General Immediate Action Short Term Action Long Term Action Root Cause Analysis Follow-Up Action DOCUMENTS INCORPORATED BY REFERENCE 10.1 General Index of Documents Incorporated by Reference 10-2 Third Edition 1-5

6 1.3 CERTIFICATION This Air Operator Maintenance Control Manual (aka MCM) constitutes the manual required by CAR It reflects Wisk Air Ltd. s means of compliance with the current requirements of the Canadian Aviation Regulations. All incorporated documents identified herein and every amendment thereto, shall meet the requirements established in this manual. The policies and procedures outlined in this manual and in all incorporated documents identified herein must be strictly adhered to at all times. Certificate Holder Wisk Air Limited Date 1.4 APPROVAL This Air Operator Maintenance Control Manual is approved as meeting the requirements of an Air Operator, pursuant to CAR Civil Aviation Safety Inspector Transport Canada Date Third Edition 1-6

7 1.5 RECORD OF AMENDMENTS Third Edition MCM Reissued AMENDMENT NUMBER Third Edition Original DATE OF AMENDMENT ENTERED BY DATE ENTERED Incorporated Incorporated Third Edition 1-7

8 1.6 LIST OF EFFECTIVE PAGES The following pages are currently incorporated in this Maintenance Control Manual. Person Responsible for Date Transport Canada Date Maintenance Control Page Revision Status Revision Date Section 1 Introduction Page 1 Edition 3 Original Page 2 Edition 3 Original Page 3 Edition 3 Original Page 4 Edition 3 Original Page 5 Edition 3 Original Page 6 Edition 3 Original Page 7 Edition 3 Original Page 8 Edition 3 Original Page 9 Edition 3 Original Section 2 Administration of Manual Page 1 Edition 3 Original Page 2 Edition 3 Original Page 3 Edition 3 Original Section 3 Description of Air Operator Page 1 Edition 3 Original Page 2 Edition 3 Original Section 4 Personnel Page 1 Edition 3 Original Page 2 Edition 3 Original Page 3 Edition 3 Original Page 4 Edition 3 Original Page 5 Edition 3 Original Page 6 Edition 3 Original Page 7 Edition 3 Original Section 5 Training Page 1 Edition 3 Original Page 2 Edition 3 Original Page 3 Edition 3 Original Page 4 Edition 3 Original Section 6 Operational Maintenance Control Resources Page 1 Edition 3 Original Page 2 Edition 3 Original Page 3 Edition 3 Original Page 4 Edition 3 Original Page 5 Edition 3 Original Third Edition 1-8

9 The following pages are currently incorporated in this Maintenance Control Manual. Person Responsible for Date Transport Canada Date Maintenance Control Page Revision Status Revision Date Section 7 Operational Maintenance Control Procedures Page 1 Edition 3 Original Page 2 Edition 3 Original Page 3 Edition 3 Original Page 4 Edition 3 Original Page 5 Edition 3 Original Page 6 Edition 3 Original Page 7 Edition 3 Original Page 8 Edition 3 Original Page 9 Edition 3 Original Page 10 Edition 3 Original Page 11 Edition 3 Original Page 12 Edition 3 Original Page 13 Edition 3 Original Page 14 Edition 3 Original Page 15 Edition 3 Original Page 16 Edition 3 Original Page 17 Edition 3 Original Section 8 Parts and Materials Page 1 Edition 3 Original Page 2 Edition 3 Original Page 3 Edition 3 Original Page 4 Edition 3 Original Section 9 Quality Assurance Program Page 1 Edition 3 Original Page 2 Edition 3 Original Page 3 Edition 3 Original Page 4 Edition 3 Original Page 5 Edition 3 Original Page 6 Edition 3 Original Page 7 Edition 3 Original Section 10 Documents Incorporated by Reference Page 1 Edition 3 Original Page 2 Edition 3 Original Actual DIRs Refer to DIR LoEP Refer to DIR LoEP Third Edition 1-9

10 2 ADMINISTRATION of MANUAL Section Paragraph / Title Page 2.0 Section Contents Distribution Distribution List Amendments Amendment Procedure 2-3 Third Edition 2-1

11 2.1.0 DISTRIBUTION The Person Responsible for Maintenance Control (PRMC) is responsible for the maintenance, control and distribution of the MCM This manual (and all copies thereof) shall remain the property of the Company and must be returned upon demand Each person who performs or manages maintenance, elementary work or servicing of Wisk Air s helicopters; or has technical responsibilities relating to maintenance control or maintenance of company aircraft has access to a current version of this manual via the internet on the Wisk Air Company info board which all employees are given access to Manuals listed on the Manual Distribution List below are the only controlled (approved) copies. Any duplicated copies of the manual or individual pages are considered to be uncontrolled and not approved for use when carrying out company maintenance/maintenance control functions Manual holders are responsible for the safe custody and maintenance of the manual issued to them. They shall insert amendments when directed by the PRMC MANUAL DISTRIBUTION LIST All copies of this manual identified on this list are serialized for control purposes and are distributed to holders as identified. Manual Serial Location Number 1 President / Accountable Executive 2 Transport Canada 3 PRMC / AMO PRM 4 Company Info Board via Internet Third Edition 2-2

12 2.2.0 AMENDMENTS Amendments will be generated by the PRMC upon changes to the company organization, key personnel, results of Quality Assurance Program, or when directed by the Minister. Amendments will be distributed and inserted in all manuals within 30 days after receiving Transport Canada approval. Each holder of this manual is responsible for it s safe custody and maintenance AMENDMENT PROCEDURE Each page shall indicate the amendment number and date; and page number at the bottom of the page. Due to page formatting and to preserve page sequencing; if amended content carries over to an additional page, the PRMC may choose to add an additional page with the number suffixed by a letter (i.e. 2a, 2b, etc.). This page will be included in the LEP Except for complete re-issue of the manual, a vertical line drawn in the right margin shall indicate the amended text The PRMC shall complete two new copies of the List of Effective Pages (LEP or LoEP) to identify the amended pages, sign in the space provided, and forward both copies (by mail, fax, pdf copy via attachment, or other means deemed acceptable to both parties at the time) to Transport Canada along with one copy of the amended pages and the Amendment Control Page applicable to the amendment When Transport Canada has approved the amendment, a copy of the LEP with TC s approval stamp and inspector s signature as applicable shall be returned to the Company accompanied by the completed Amendment Control Page The PRMC will then issue the amendments to all manual holders within 30 days as per the distribution list. An Amendment Control page (example located in the Section 10 to this manual) shall accompany each amendment issued. Upon receipt of a manual amendment the holder will make the appropriate entries to the Record of Amendments page, insert the new page(s) and destroy the obsolete page(s) Following manual amendment, the manual holder shall sign and return the Amendment Control page to the PRMC. This action confirms insertion of the amendment. The return of the approved LEP by TC constitutes acknowledgment of receipt and insertion of the amended pages into the TC copy of the MCM. Third Edition 2-3

13 3. DESCRIPTION of AIR OPERATOR Section Paragraph / Title Page 3.0 Section Contents Overview of Company Aircraft Operated Adding Operational Aircraft 3-2 Third Edition 3-1

14 3.1.0 OVERVIEW OF THE COMPANY Wisk Air Helicopters is a privately owned company operating a Day VFR, CAR 702 Aerial Work and CAR 703 Air Taxi service from its main base located in Thunder Bay Ontario. Maintenance is carried out primarily by its in-house AMO, or by using external AMO s if required as described in Section 6 of this manual The Company does not normally operate any Sub-Bases, however due to potential operational requirements; a Company helicopter may be temporarily or seasonally based at a separate location to the main base. The contents of this manual shall be adhered to at these locations AIRCRAFT OPERATED Wisk Air Helicopters operates the following types of helicopters. MANUFACTURER MODEL NO OF A/C Bell Helicopters Textron 206 B / L / L1 Refer to MCM Section 10 Bell Helicopters Textron 407 Refer to MCM Section The actual number of helicopters operated may vary depending on the operational requirements of the Company ADDING OPERATIONAL AIRCRAFT Transport Canada will be notified of each aircraft registration and a Bridging Inspection will be carried out on any aircraft added to the fleet prior to placing that aircraft into commercial service in accordance with the Bridging Inspection Manual which is located in Section 10 to this manual The purpose of the Bridging Inspection is to bring the aircraft onto the Company s TC Approved Maintenance Schedule applicable to the aircraft by comparing the previous MSA requirements to the current Company MSA; ensuring the technical records are available and reviewed to the degree necessary to support the airframe, engine and all components as applicable; they contain sufficient data to support the required inspections previously performed; compliance with applicable AD s, SB s, SL s, etc.; and conformity of all embodied modifications and repairs The aircraft shall be physically inspected to the degree necessary to confirm its overall condition and conformance/compliance to the requirements stated in Third Edition 3-2

15 4. PERSONNEL Section Paragraph / Title Page 4.0 Section Contents Organization Chart Personnel Accountable Executive Person Responsible for Maintenance Control Personnel Performing QA Activities Personnel Performing Elementary Work Personnel Performing Independent Checks Other Personnel with Technical Responsibilities Duties and Responsibilities Accountable Executive Person Responsible for Maintenance Control 4-4, Personnel Performing QA Activities Personnel Performing Elementary Work and Servicing Personnel Performing Independent Checks Other Personnel with Technical Responsibilities Personnel Records 4-7 Third Edition 4-1

16 4.1 ORGANIZATION CHART CERTIFICATE HOLDER / ACCOUNTABLE EXECUTIVE OPERATIONS MANAGER PERSON RESPONSIBLE FOR MAINTENANCE CONTROL COMPANY PERSONNEL WITH TECHNICAL RESPONSIBILITIES APPROVED MAINTENANCE ORGANIZATION (AMO) PERSONNEL PERFORMING QA DUTIES PERSONNEL Certificate Holder / Accountable Executive (AE) NAME: Mark Wiskemann The Certificate Holder / Accountable Executive accepts the responsibilities and accountability as detailed in CAR , 03, & Person Responsible for Maintenance Control (PRMC) NAME: Kevin Robins The PRMC accepts the responsibilities of the Person Responsible for Maintenance Control and shall meet the requirements of CARs and CARs Standard Where the PRMC plans to be absent from the position for periods of up to 30 days the duties of the PRMC may be assigned to a person who meets the requirements of CARs , except for the Transport Canada (TC) interview. The delegation will be issued in writing to the individual detailing the extent of the delegation and duration. Third Edition 4-2

17 The individual must accept this delegation in writing, and a copy of the delegation forwarded to TC immediately upon acceptance. Longer assignments will require a separate TC approval Personnel Performing QA Activities Personnel conducting QA activities are directly responsible to the PRMC for the performance of, and while performing QA activities Company personnel performing QA activities shall be trained by the PRMC regarding the Quality Assurance Program outlined in Section 9 of this manual; and shall not have been directly involved in the work or processes being audited The PRMC shall evaluate the individual prior to assigning them to QA activities. The evaluation shall be documented. It is desirable for Company personnel performing QA activities to have received structured training in QA, auditing techniques, or other related training; however this is not mandatory as the opportunity for on the job training (OJT) exists with the direct reporting to the PRMC External agents conducting audits on behalf of the Company shall have documented training and practical experience in audit procedures. Evidence of their training and experience shall be provided to the PRMC for his use and records. The person shall be evaluated and approved by the PRMC prior to audit activities commencing Personnel Performing Elementary Work (EMW) Personnel performing Elementary Work are directly responsible to the PRMC for the performance of and recording of EMW on Company aircraft Personnel performing EMW shall meet the training requirements of this MCM and be authorized by the PRMC The authorization shall be in the form of an EMW / ICC Authorization card signed and issued by the PRMC Personnel Performing Independent Checks (ICC) Independent Checks are a Quality Assurance function of the AMO, which must be completed before the Maintenance Release for work performed can take effect; as such, personnel performing an Independent Check is directly responsible to the AMO PRM for the performance of and recording of an Independent Check Personnel performing Independent Checks shall meet the training and authorization requirements of the AMO s Maintenance Policy Manual. Third Edition 4-3

18 Other Personnel with Technical Responsibilities The PRMC may require assistance in some areas that he is responsible for such as Technical Records or other areas with duties that are applicable to the maintenance control functions he is responsible for These duties may be carried out by individuals hired specifically to carry out those task(s) or company personnel filling other job descriptions within the Company. Personnel are directly responsible to the PRMC for the performance of these duties Personnel with Technical Responsibilities shall meet the applicable initial training requirements of this MCM as well as be trained as required to meet the responsibilities / duties of the position; prior to being authorized by the PRMC DUTIES AND RESPONSIBILITIES Accountable Executive The Accountable Executive is ultimately responsible for all operations or activities authorized under the certificate and is accountable on the Certificate Holder s behalf for meeting the requirements of the Canadian Aviation Regulations Person Responsible for Maintenance Control The PRMC shall be responsible to the Accountable Executive for, but not limited to the following: a) Establishing such controls and checks to assure that Transport Canada and Company regulations are adhered to at all times. b) The Technical Dispatch of company aircraft, including the removal from service of any aircraft that is unsafe, or that does not comply with the requirements of the CARs or of the MCM. c) Liaison with Transport Canada d) The maintenance of the Quality Assurance System. e) The Planning and Control of all maintenance; including advising Flight Operations of required inspections or other maintenance actions pending, to permit adjustment of Flight Operations around the maintenance requirements. Third Edition 4-4

19 f) Liaison with the Company AMO or other contracted AMOs. Coordinating repairs and ensuring they meet the requirements of the TC Approved Maintenance Schedule applicable to the aircraft. g) All Flight Authority applications made to Transport Canada. h) Developing and applying new policies and procedures in keeping with changing conditions and equipment. i) The Training of all Company personnel with technical responsibilities, and the maintenance of the Training Records. j) Submitting the Maintenance Control Manual and amendments to Transport Canada for approval. k) Originating, review for accuracy and completeness; and safe keeping of aircraft technical records, including work packages. l) Responsible for ensuring that all parts and materials utilized in the performance of elementary work and servicing meet the requirements of this manual. m) The maintenance and retention of Weight and Balance reports for all company aircraft. n) Airworthiness Directive and Service Bulletin review and compliance. o) Ensuring the reporting of Service Difficulties to TC is carried out in accordance with this manual. p) Ensuring newly acquired aircraft undergo a Bridging Inspection to establish it onto the applicable Company Maintenance Schedule prior to commercial operation. q) Ensuring that all personnel with technical responsibilities have access to this manual and are knowledgeable of its contents. r) Ensuring that the Annual Airworthiness Information Report for each company aircraft is submitted within the required time period. Third Edition 4-5

20 Personnel Performing QA Activities Personnel performing QA activities shall us checklists approved by the PRMC for the area being audited Personnel shall use objective based evidence to determine the results of the area being audited Personnel Performing Elementary Work and Servicing Elementary Work includes those tasks listed in the Elementary Work list located in Section 10 of this manual Servicing includes those tasks required to maintain fluid/grease levels, fuelling of aircraft, and cleaning in accordance with the aircraft flight manual and/or applicable standard practices or standards specified by the manufacturer in its various manuals Personnel shall use only the materials and methods approved by the aircraft manufacturer in the performance of EMW and Servicing (or approved alternates- verify with PRMC if unsure what an approved alternate is) Personnel shall record all EMW and Servicing carried out in accordance with the Policies and Procedures stated in this manual Personnel Performing Independent Checks Personnel performing Independent Checks shall conduct a thorough check of the system the ICC is being performed on. This shall include checks for full range of motion, correct direction of motion, physical interference of moving parts, as well as correct safety of any fasteners or fastening system affected by the work carried out Personnel shall make an entry in the appropriate record(s) for any ICC carried out in accordance with the Policies and Procedures stated in the AMO s Maintenance Policy Manual Other Personnel with Technical Responsibilities Personnel with Technical Responsibilities shall fulfill their duties in accordance with the applicable MCM requirements and as stated in the applicable job description as specified by the company. Third Edition 4-6

21 Personnel Records The PRMC shall maintain a Personnel Record for each individual with technical responsibilities containing some personal data as well as all authorizations and a copy of all training pertaining to any authorization(s) granted. This information is for company use only and is not to be shared or distributed in any way, except with the individual the records pertain to Each employee file including the PRMC, will contain a copy of the following data, as applicable; photo ID current license(s) record of previous work experience record of any evaluation carried out training records as applicable to their duties a list of authorizations granted (Elementary Work, ICC, Servicing, etc.) The PRMC will maintain related training records for all Company Personnel with technical responsibilities. Training records will detail the employees name, the type of training, results of the training, date accomplished and who provided the training. Training records will be kept for not less than 2 years after the last entry is made in the file. Third Edition 4-7

22 5 TRAINING Section Paragraph / Title Page 5.0 Section Contents General Training Records Personnel Training Initial Training 5-2, Update Training Additional Training Elementary Work Training 5-3, Servicing Training Human Factors in Maintenance Training 5-4 Third Edition 5-1

23 5.1 GENERAL Training shall ensure that all personnel with technical responsibilities are familiar with the regulations, standards and company procedures associated with all work for which they will be responsible The PRMC shall ensure that all personnel with technical responsibilities receive Initial and Human Factors training appropriate to their duties prior to the formal commencement of their duties. Previously completed Human Factors training may be evaluated and accepted by the PRMC. This evaluation must be documented. Thereafter, Update Training, Additional Training, and Human Factors Training shall be carried out as detailed in this manual Instruction for company procedures and other related regulatory matters shall be presented or coordinated by the PRMC To ensure the learning objective(s) of the training provided are met, trainees shall be tested via written exam, oral, or practical (hands on) methods. The results of any testing will be documented and retained as part of the record of training The Company Training Manual as well as examples of all forms and training records referenced in this MCM are contained in Section 10 to this manual TRAINING RECORDS The PRMC will maintain related training records for all Company Personnel with technical responsibilities. Training records will detail the employees name, the type of training, date accomplished, results of the training, and who provided the training. Training records will be kept for not less than 2 years after the last entry is made in the file Sample Training Record Forms are located in Section 10 to this manual. Equivalent forms issued by other training agencies will be accepted upon evaluation and approval by the PRMC. Each employee will receive a record of training upon completion. 5.2 PERSONNEL TRAINING INITIAL TRAINING Initial Training relative to the position held shall be completed prior to commencing with the assigned duties. This training shall include but not be limited to the relative sections of the MCM, company policies and procedures, and initial training specific to the tasks assigned. Third Edition 5-2

24 For the PRMC, initial training is considered validated by the successful completion of the Transport Canada interview for the position UPDATE TRAINING Update training is required for all personnel with technical responsibilities and shall be completed at least once every three years Update training will be accomplished as required to ensure that personnel remain competent, and are made aware of any changes concerning regulations, maintenance requirements, and company procedure / policy Update training may be obtained through, but not limited to reviewing Company training material, attending aviation seminars; the use of on line training programs; trade publications; manufacturers training, interaction and discussions with qualified specialist organizations; Transport Canada publications, etc. that has been evaluated and approved by the PRMC The Update Training curriculum for the PRMC may also be developed and modified as required by the PRMC. The goal of this training is to ensure that the PRMC remains current with the latest published regulations and standards related to his duties ADDITIONAL TRAINING Additional training will be provided when new equipment, processes, publications, or regulatory changes are implemented; any time it is discovered that correct procedures are not being followed; as determined by the Company Quality Assurance program or as directed by Transport Canada ELEMENTARY WORK TRAINING A copy of the Elementary Work form in the Company Forms manual details the individual Elementary Work tasks that can be carried out by Company Personnel authorized by the PRMC The standards for Elementary Work shall be consistent with the manufacturer s instructions contained in maintenance publications and general aviation maintenance practices. Third Edition 5-3

25 Candidates for Elementary Work Authorization must perform each Elementary Work task under the direct supervision of an AME, prior to being authorized to perform and certify the task. Accomplishment of Elementary work training will be recorded on an Elementary Work Training Record. The PRMC will issue authorization to certify Elementary Work via the EMW / ICC Authorization Card to individuals who satisfactorily complete the training requirements. A sample of the EMW & Servicing Card is located in Section 10 to this manual SERVICING TRAINING The standards for servicing training shall be consistent with the helicopter flight manual and general aviation maintenance practices This training shall include refueling, oiling, de-icing, pre-flight inspection and aircraft servicing procedures for the aircraft type they are authorized to service. The PRMC will issue authorization to service Company aircraft via the EMW / ICC Authorization Card to individuals who satisfactorily complete the training requirements HUMAN FACTORS IN MAINTENANCE TRAINING Human Factors in Maintenance Training relative to the duties assigned shall be completed by all Company personnel with technical responsibilities initially prior to commencement of the assigned duties; with Update Training completed at least once every three years Initial Human Factors Training shall consist of all of the items listed on the Human Factors in Maintenance Training Record Based on corrective actions to maintenance events, the QA Program, results of the Safety Program; or at the discretion of the PRMC, Human Factors Update Training may consist of all or selected items listed on the Human Factors in Maintenance Training Record Training may be completed on-line via the internet, internally by reviewing Company training material or as presented by Company Personnel, attendance at seminars related to Human Factors, and other means that have been evaluated and approved by the PRMC. Third Edition 5-4

26 6. OPERATIONAL MAINTENANCE CONTROL RESOURCES Section Paragraph / Title Page 6.0 Section Contents Company Aircraft Maintenance Planning and Control Facilities Main Base Alternate Facilities 6-2, Elementary Work and Servicing Technical and Regulatory Materials Library 6-3, Aircraft Journey Log Technical Records 6-4, Maintenance Schedules Identification of MSA s 6-5 Third Edition 6-1

27 6.1 Company Aircraft Maintenance Planning and Control The PRMC shall have sole control over the Maintenance Planning and Control system. He shall ensure that company aircraft are not operated unless the aircraft is in compliance with the Type Certificate, any Supplemental Type Certificates, the requirements of any Airworthiness Directive or other Mandatory Maintenance Requirements, the approved Maintenance Schedule, and this Maintenance Control Manual All maintenance on Company aircraft shall be shall be performed in accordance with the standards, methods, practices, and procedures as recommended by, specified by, or equivalent to those of the manufacturer Details of the Operational Maintenance Control Processes are contained in Section 7 to this manual. 6.2 Facilities Main Base Wisk Air Helicopters main base of operations is at 520 Orville Wieben Crescent, Thunder Bay, Ontario; located at the Thunder Bay Ontario airport (CYQT). The main base building is temperature controlled and well lit. It comprises of central administrative offices, tools and parts storage, and two hangars large enough to house the largest helicopter operated by the Company Alternate Facilities Sub-Base Due to the nature of helicopter operations the Company may be operated from alternate facilities as required The Company does not normally operate any Sub-Bases, however due to potential operational requirements; Company helicopters may seasonally based at a separate location to the main base A Sub-Base will normally have a hangar suitable for housing the helicopter operating from that location. The contents of this manual shall be adhered to at these locations. Third Edition 6-2

28 Remote Locations Due to operational requirements Company helicopters may be operated at a remote location to the main base (or Sub-Base if applicable) These locations may or may not have facilities for housing Company helicopters. Adequate protection of the aircraft from the environment such as plugs, covers, and pre-heat as required; and other items deemed necessary for operations shall be made available by the Company. The contents of this manual shall be adhered to at these locations. 6.3 Elementary Work and Servicing All Elementary Work and Servicing shall be performed by personnel who are trained and approved in accordance with this manual; in accordance with the methods, practices, and procedures recommended by or equivalent to those of the manufacturer Wisk Air Helicopters owns, or borrows via letters of permission, tools and equipment consisting of stands and other basic tooling to support Elementary Work and Servicing activities. This equipment is stored at the main facility and is dispatched with each helicopter on an as need basis. 6.4 Technical and Regulatory Materials The PRMC and all personnel with technical duties or responsibilities shall have access to all applicable technical and regulatory materials necessary to perform their duties Library The Technical and Regulatory library includes but may not be limited to: -Transport Canada Approved Maintenance Schedule (MSA) -Technical Records -Aircraft Journey Logbook -Aeronautics Act -Canadian Aviation Regulations (CAR) and associated standards -Type Certificates (TC) -Supplemental Type Certificates (STC) -Airworthiness Directives (AD s) -Manufacturers manuals, bulletins and related information for the aircraft operated -Other data pertinent to the work required A detailed listing of the Technical and Regulatory Materials utilized by the Company is located in Section 10 to this manual. Third Edition 6-3

29 Publications may be in hard copy, CD, DVD, other electronic medium, or accessed via the Internet. Revision services are maintained with the airframe and engine manufacturers that provide the technical publications applicable to the aircraft types operated The PRMC is responsible to ensure the contents of the library are maintained to the most current revision status. The current revision status of all technical publications held by the company can be determined by referencing the applicable web site Aircraft Journey Log In addition to its primary purpose as the aircraft Journey Log, the primary technical record is also generated from the multi-page Company Journey Logbook The aircraft Pilot in Command (PIC) is responsible for entering Daily Inspection, PIC authorized AWD and SB compliance, W&B Configuration control, all flight information and defects discovered during operation of the aircraft Refer to Section 7 of this manual for details of defect control Technical Records The PRMC is responsible to maintain the aircraft technical records, which will be retained at the Company s main base All completed Journey Logs, Technical Logs and Technical Records shall be retained by the Company until the aircraft is no longer registered; with the exception of Technical Records pertaining to repetitive inspections. These records may be destroyed once the repetitive inspection activity is repeated and has been certified in the Journey/Technical Log The primary technical record is the multi-page Company Journey Logbook. The logbook second and third pages are duplicate pages; that when completed and removed from the Journey Log is retained as the Airframe and Engine Technical Logs. Additionally, engine, component, and modification logs are maintained as required The Company computer based tracking program is also utilized as a technical record resource. Task cards generated through this system are completed by the person completing the work and the system is updated by the PRMC upon completion of the work package; not later than 30 days after the Journey log entry. Third Edition 6-4

30 Work packages become part of the aircraft technical record and are filed by aircraft registration and may include, but are not limited to the following: Maintenance Activity Task Cards Inspection Check Sheets. Supplemental work sheets Deferred Defect Lists Parts documentation Conformity certificates Other maintenance related documents Completed Work Package Completion Checklist 6.5 Approved Maintenance Schedules (MSA) Maintenance Schedules contain maintenance and inspection requirements for the airframes, engines, components, and installed equipment; as well as identifying any applicable out of phase items The PRMC is responsible to generate and maintain the MSAs All company aircraft shall be maintained in accordance with the applicable MSA The original copy of the MSAs are held on file by the company A copy of the current MSA is held in Section 10 to this manual, ensuring it is available to all personnel with technical responsibilities Identification of MSA s Aircraft Make & Model Bell 206 B/L/L1 Series Bell 407 Inspection Program Approval Number P1499THU P2022THU Third Edition 6-5

31 7. OPERATIONAL MAINTENANCE CONTROL PROCESSES Section Paragraph / Title Page 7.0 Section Contents Maintenance Planning and Control General Scheduled Maintenance 7-2, Unscheduled Maintenance Specialized Work Elementary Work, Servicing, Independent Check Maintenance Arrangements Maintenance Records Airworthiness Directives / Service Publications Airworthiness Directives Service Publications 7-7, Defect Control Defect Reporting Defect Rectification 7-8, Defect Deferral 7-9, Recurring Defects Non Defects 7-10, Weight and Balance Control 7-11 to Tolerances to Maintenance Schedule Technical Dispatch Basic Technical Dispatch Technical Dispatch Following Maintenance 7-15, Dispatch on a Flight Permit (or other Flight Authority) Service Difficulty Reporting 7-16, 7-17 Third Edition 7-1

32 7.1 Maintenance Planning and Control General The PRMC shall have sole control over the Maintenance Planning and Control system. He shall ensure that company aircraft are not operated unless the aircraft is in compliance with the Type Certificate, any Supplemental Type Certificates, the requirements of any Airworthiness Directive or other mandatory maintenance requirements, and the MSA applicable to the aircraft The Company tracks time-limited components on its computer based tracking program. The calendar and time life limits are as referenced in the TC Approved MSA. All life limited items, upon reaching their service life, will be removed from the aircraft and tagged as unserviceable. The component will then be sent to the appropriate approved facility for overhaul, quarantined, or scrapped at the discretion of the PRMC As per standard maintenance practices, removal and replacement of all components on the aircraft will be recorded in the appropriate aircraft technical records The computer based tracking system is updated by inputting the aircraft hours, cycles and maintenance activities. The PRMC will ensure that aircraft status and time operated data are updated weekly during aircraft operational periods When operating away from the main base the PRMC will maintain regular communication with the PIC via cell phone, , etc. Enabling him to maintain knowledge of the status of the aircraft If maintenance requirements must be carried out away from the main base the PRMC will coordinate the requirements with the Company AMO or another appropriately rated AMO to carry out the work Scheduled Maintenance The PRMC shall track all maintenance requirements, items controlled by airworthiness limitations, repetitive airworthiness directive requirements, overhaul intervals, scheduled inspection intervals or other maintenance requirements as determined by the PRMC on a computer based tracking program which provides unmistakable notice of when maintenance requirements and other critical items are due to be accomplished. Third Edition 7-2

33 When scheduled maintenance is required, the PRMC shall normally arrange with the Company AMO (AMO # ) or if necessary, an external AMO which is appropriately rated to carry out the work The work request generated via the Company computer based system shall identify the work to be carried out either via a Purchase Order (external) or a Task Card (internal); examples of each are located in Section 10 to this manual including (where applicable) reference to the standard applicable (Manufacturer s Manual reference, STC, ICA, etc.), list all Airworthiness Directives to be complied with, as well as any additional work instructions from the PRMC The use of the most recent checklists for inspections shall be ensured by the Company providing the AMO with the checklists to be used. These shall be generated from the latest manufacturers manual(s), either printed directly from the manufacturers online website, or hardcopies which have been received from the manufacturer and are controlled by the PRMC. Supplemental inspection checklists for installed kits with an applicable Instruction for Continuing Airworthiness (ICA) shall be provided to the AMO as well Following maintenance, the AMO shall make the appropriate Journey Log/Technical Log entries including certifying the Maintenance Release prior to the next flight Maintenance entries will be completed by the AMO certifying the maintenance in accordance with the AMO s MPM Where the additional logs referenced in paragraph are available, the AMO shall transcribe the applicable entries from the Journey Log to these logs. Where the additional logs are not available, the PRMC shall ensure the transcription occurs within 30 days of the maintenance activity When maintenance is completed, the PRMC shall update the computer based tracking program to reflect the maintenance that has been accomplished The PRMC shall review the forecast generated by the computer based program on a regular basis to enable planning for scheduled maintenance activities coming due. Third Edition 7-3

34 7.1.3 Unscheduled Maintenance Unscheduled maintenance will normally be performed by the Company AMO. If necessary, the PRMC may coordinate the maintenance with an external AMO which is appropriately rated to carry out the work Following maintenance, the AMO shall make the appropriate Journey Log/Technical Log entries prior to the next flight Maintenance entries will be completed by the AMO certifying the maintenance in accordance with the AMO s MPM Specialized Work If work defined as specialized work is required the PRMC will coordinate with an appropriately rated AMO that is approved to carry out and certify the work Upon completion of the Specialized Work, the AMO shall make the appropriate Journey Log/Technical Log entries prior to the next flight Maintenance entries will be completed by the AMO certifying the maintenance in accordance with the AMO s MPM Elementary Work, Servicing, Independent Check All Elementary Work and Servicing shall be performed by personnel who are trained and approved in accordance with this manual; in accordance with the methods, practices, and procedures recommended by or equivalent to those of the manufacturer or accepted industry practices Elementary work and Servicing shall be recorded in the aircraft journey logbook and signed by the authorized person performing the work, followed by their authorization number Work that disturbs engine or flight controls requires an Independent Check. Independent Checks are a Quality Assurance function of the AMO, which must be completed before the Maintenance Release for work performed can take effect. As such, Company personnel not holding AMO ACA who carry out and certify an Independent Check must be trained and approved by the AMO conducting the work; whether it s the Company AMO or an external AMO The Independent Check entry and certification will be carried out in accordance with the AMO s MPM. Third Edition 7-4

35 7.1.6 Maintenance Arrangements The Company holds its own AMO (# ), which is the primary maintenance provider on all company aircraft; therefore formal long term external Maintenance Arrangements are not normally utilized; however when the work required is outside of the AMO s approved scope of work, or circumstances require, the Company may use the services of another appropriately rated AMO Normally all external requests for maintenance will be authorized via a Company Purchase Order (PO). If necessary due to the scope or longer duration for the maintenance required, a formal maintenance agreement may be generated at the discretion of the PRMC Each request for maintenance (maintenance agreement) shall specify the scope of work to be done, reference any regulatory requirements or standards to be complied with, the approved Maintenance Schedule, and this MCM The PRMC shall generate and maintain all Maintenance Arrangements on file at the main base. 7.2 Maintenance Records Normally the AMO conducting the work will generate their own work order in accordance with their established procedures, and sign off each item upon completion making the appropriate maintenance release entries within the Work Package, in the Journey Log, and relative Technical Records as required As the Company maintains its own AMO, the records generated internally become part of the Technical Record for the aircraft External AMOs or FAA approved Repair Stations carrying out work on components, accessories, or other aeronautical products normally retain their own work orders; generating a Form One or equivalent (approved by regulation) certifying their work, which is provided with the part for use by the Company. This will be retained by the Company as part of the Technical Record for that aircraft or aeronautical product If the Company utilizes an external AMO to carry out a scheduled inspection, the Company will provide the AMO with the inspection sheets to be used. A copy of the completed inspection sheets shall be returned to the Company for inclusion in the Technical Record for the aircraft. Third Edition 7-5

36 7.3 Airworthiness Directives / Service Publications The PRMC is responsible for ensuring that company aircraft are in compliance with all applicable Airworthiness Directives, applicable Service Bulletins and other mandatory maintenance requirements Once an AWD, SB, or special inspection is completed, the person making the entry (AMO ACA holder, Company authorized EMW personnel), shall make a Journey Log / Technical Log entry detailing the specific part(s) of the AWD or other Service Publication that were complied with, and the results of the inspection Airworthiness Directives (AWD) The PRMC shall review all AWDs pertaining to Company aircraft, aeronautical products, equipment, or parts upon receipt, and determine if the AWD applies. The results of this review shall be documented in the Company computer based tracking program (not applicable and why, applicable one time, applicable with repetitive interval) If it is determined that the AWD is applicable, the PRMC shall determine the date, air time, or operating cycles when the actions specified in the directive must be taken The PRMC shall ensure that the information required to comply with the AWD is promptly entered into the computer based tracking program for maintenance planning purposes, ensuring compliance within the specified interval For AWDs to be complied with by an AMO as a maintenance activity, a task card is generated by the PRMC via the computer based system. The task card is provided to the AMO which will carry out the maintenance activities related to complying with the requirements of the AWD. Certification is carried out in accordance with the AMO s MPM and will normally reference the Task Number generated by the Company computer system For AWDs that have requirements that may be complied with by a Company Pilot who has been trained and authorized in accordance with this MCM; the AWD and applicable requirements will be listed in the Out of Phase AD and SB List located the front of each aircraft Journey Logbook. A sample of the Out of Phase AD and SB List is located in Section 10 of this manual. The Pilot shall carry out the requirements of the AWD within the timeframe required, and shall make the required entries in the aircraft Journey Log. Third Edition 7-6