Art Charges Art services will be charged at an hourly rate of $60.00, and will be quoted before production. A fax or laser print of all digital files

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1 Ordering: To ensure that your order will be expedited as quickly as possible and to ensure that all ship dates will be met, please be specific on your purchase orders. Please type or print legibly the following information, or any other information pertaining to your order, so we can process your order as quickly and correctly as possible. Product Code/ Product Description Quantity Imprint color(s) Purchase order number, Co-op number, or Quote number Your address and fax number Shipping Method/inside delivery information Requested ship date or in-hands date Any special packaging requirements Pricing and set-up charges Camera ready art or typeset copy and layout Correct billing and contact information Factory will not be responsible for any misinterpretation of copy layout on handwritten orders or layouts. Unless otherwise specified, factory reserves the right to select fonts and rearrange copy for best appearance or to meet product limitations. It is important that a ship date be included to expedite your order. Formation Brands LLC will only be responsible for meeting ship dates and cannot guarantee in-hands or special event dates due to carrier delays. Proofread all artwork for accuracy as factory will not be liable for errors in submitted artwork. On re-orders please include the previous invoice number as well as the month and year of the previous order. Artwork and a brief description of the imprint are also helpful. Also specify if there will be color or copy changes. We cannot guarantee exact color matches on repeat orders. Artwork: Files can be submitted via , ftp, CD or DVD. Our preference is for vector art rendered in Adobe Illustrator. File formats for Illustrator can be.ai or.eps. All fonts should be outlined. PDF files of vector art are also acceptable. Files should not be password protected. s must specify distributor name and purchase order number. Please art to ashepherd@formationbrandsllc.com We will also accept Photoshop TIFF and PSD files saved at 300 dpi and at 100% of the size to be shown on the tumbler. Most logos fit in an approximate space of 4" x 4" to be readable without turning the tumbler. Any Photoshop art that should be shown larger must be submitted at actual size. Photocopies, faxed art, sketches, stationary, business cards and other imprinted products are not considered useable art. Formation Brands LLC reserves the right to reject any art that is not useable.

2 Art Charges Art services will be charged at an hourly rate of $60.00, and will be quoted before production. A fax or laser print of all digital files must be submitted with your purchase order. If not specified on the purchase order, art size and placement will be at the discretion of our art department. Art and copy changes Art and layout changes will be billed at $60.00 per hour of graphics time need to make requested changes and may delay ship date. Please identify in bold or highlighted instructions of your change when submitting Typesetting: There will be a $20.00 typesetting charge for all straight-line copy, up to three straight lines. Distributor Overruns: on request only must provide UPS # for shipping. Confirming Orders: Orders will be acknowledged by fax or . Please read these carefully for accuracy. Inform us immediately of any discrepancies. Formation Brands LLC will not be responsible for any duplicate shipments that occur if confirming does not appear on any follow-up or faxed orders. Cancellations & Changes: Formation Brands LLC reserves the right to commence production upon receipt of the order. Customer will be required to pay a $35.00 cancellation fee as well as all work completed at the time of cancellation. Any changes requested after artwork has been prepared for production may incur additional film and screen charges. All cancellations and changes to any pending order must be submitted in writing. Claims: All claims not including freight carriers must be made within 10 days of receipt of merchandise. Formation Brands LLC will not accept any returns where the merchandise has been altered, or otherwise used. We must authorize any return of merchandise for any reason, prior to its return. No claim or return will be accepted or credited after 30 days of receipt of merchandise. Upon request, overruns will be sent at cost of item plus freight. Drop or split shipments: Drop or split shipments are billed at $8.00 per location after the first shipment. Drop ship list must accompany order. Drop or split shipments must be in full case quantities. Freight equalization does not apply to drop shipments. Freight All shipments are FOB South San Francisco CA unless otherwise stated. Freight and handling charges are prepaid and added to invoice. Incorrect address, inside delivery or zip code corrections are subject to $10 charge per box Shipment must be made using Formation Brands LLC s shipper number, third party billing is excluded. Imprint Colors: Formation Brands LLC offers a variety of drink ware. PMS colors are paper colors and will be used as reference only. Due to the nature of all drink ware materials, absolute exact matches cannot be guaranteed. A pre-production proof is strongly recommended when imprint colors are critical.

3 Imprint Size and Position: Order must clearly specify if artwork is one side, two sides, opposite the handle, or wraparound. Order must also clearly state if artwork is to exact size, or should be enlarged or reduced. In the absence of these instructions we will use our own discretion. If specific instructions for art size and location are not clearly stated on the purchase order, no claims will be processed. Imprint locations are defined as follows. FRONT: Facing right handed drinker BACK: Facing left handed drinker 2 SIDED: One image per side Opposite handle: Centered opposite the handle Wrap-around: all the way around the tumbler Indemnity: When orders are manufactured to customer s specifications, the customer shall hold Formation Brands LLC harmless from any liability for patent or copyright infringements, proprietary rights violations, invasion of privacy or other personal rights violations. All material submitted by the customer for use by the factory to produce items ordered will be considered by the factory to be in full compliance with all applicable laws in regards to trademark, service mark, copyright, patent, or similar protection. Nature of Acrylic, Ceramics and glassware: Due to the inherent nature of materials produced by foreign and domestic manufacturers, there may be slight imperfections and irregularities which should not be perceived as defective. Variations in materials, color pigments may result in variations in imprint colors. Ounces, sizes and measurements are approximate and may vary from batch to batch, and within each batch. These variations are within industry standard and therefore must be considered acceptable. Non-imprinted merchandise: Catalog end quantity price less $0.40c. Qty. must be in case lots. Over/under run policy: To maintain quality control, we reserve the right to ship up to 10% over or under the quantity ordered and bill accordingly. Orders which specify exact quantity will have that quantity only decorated and could result in an under run after firing. This is industry standard and must be considered as fulfillment of the order. Paper Proofs: Initial paper proof will be sent at no charge. Subsequent paper proofs may incur additional charge of $15.00 each. Production Time: Five business days after approval of art and credit. Processing time is dependent upon whether or not a proof is required (see below) Limited to catalog quantities Order and usable vector art must be received by 10:00 AM Pacific time. If not, add an additional day to each process below. Production time does not include the day order is received and is dependent upon what time of day the order is received. If no credit terms, prepayment must be received before the order can be sent to production.

4 Production times may vary seasonally and are subject to available inventory. Orders requiring a proof (An electronic proof will automatically be sent unless no proof is specified on the purchase order): Processing time: One to three business days. Proof will be sent within one to three business days, depending on what time of the day art and order are received. Production will begin the next business day following art approval, if approval is received by 2:00 PM Pacific time. Changes to the art add a day to the processing time for the order and a revised proof will be sent (additional art charges may apply) Orders not requiring a proof: 1. No proof required must be specified on the purchase order for all orders with new art. 2. Exact repeat order, unless a proof is requested or if there is a question about the art. 3. No typesetting (a proof will be sent for all orders requiring typesetting). Artwork must be vector, complete, and in a format for use without adjustment. Sizing to fit templates is allowed. 4. Production time will begin the following day, if order and art (if applicable) are received by 10:00 AM Pacific time. Prop 65: Our products and inks do not contain chemical levels that are in excess of the safe harbor requirements outlined in Prop 65. Therefore, Prop 65 labels are not necessary. Inside and residential deliveries: Orders requiring inside or residential delivery must have this noted on the order. Deliveries beyond the buyer s dock may be subject to an additional charge and will only be done at the customer s risk. If an inside delivery is requested at the time of delivery, please be advised you may receive a subsequent invoice for this service in addition to your original invoice. Registration Tolerance: Tolerance on multi-color tight registration artwork is 1/16. This tolerance is industry standard and must be considered acceptable. Sample Services: Random Samples: Subject to availability and are shipped within 1-3 business days via UPS ground only at no charge. For expedited shipping please provide a purchase order with a UPS account number. Speculative Samples: $70.00, up to 2 samples. Speculative samples may not be available in the peak months of October through December. Samples may vary slightly from the entire production run. Pre-Production Samples: Pre-production proofs are available at $ Pre-production sample charge is waived on orders of quantities Changes in pre-production proof will result in additional screen charges. Orders cancelled after submission of proof will be invoiced for preproduction proof, screen charges, and any other applicable charges.

5 Setup Charges: $70.00 flat fee on initial order. Exact reorders within two years of previous order will not incur new charges. Shipping: Shipping information must be provided at least 48 hours in advance. All shipments will be sent prepaid unless otherwise specified. Freight estimates given by the factory are not guaranteed and are subject to change without notice as rates can fluctuate. Master cartons to protect against breakage are used and billed at $6.00 per carton for all UPS, FEDEX, or any other air freight carrier shipments. Please state if you wish to use a specific carrier when ordering or factory will select the most economical house carrier. Title for the goods passes to the buyer at FOB point. All goods are shipped at the buyer s risk, and all claims must be made with the freight carrier, normally within 14 days or receipt of merchandise. We do not insure on-time delivery or safe carriage of goods. Recourse rests exclusively with the transportation company. No adjustments will be given for any delayed or damaged shipments or for any other reason beyond factory control. No C.O.D, Parcel Post or Priority mail shipments. Incorrect address, inside delivery or Zip Code corrections is subject to a $8-$10 charge back per box.