HOMEWORK 7. Understanding Business (MN 109) Answer Sheet. I. Key Terms Definition. Name: ID:...Group:... Lecturer:

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1 Name: ID:...Group:... Lecturer: Understanding Business (MN 109) HOMEWORK 7 Answer Sheet I. Key Terms Definition 1. Competing in time: Enterprise resource planning(erp): ISO 9000: ISO 14000: Just-in-time: Materials requirement planning(mrp):... 1

2 II. 7. Operation management: Production management: Purchasing: Six sigma quality: Multiple Choice 1. Inventory management, quality control, and production scheduling are included in, a specialized area management that converts or transforms resources into goods and services. A. production management B. facility management C. operations management D. manufacturing management 2. Managing the Six Sigma program for a leading manufacturer of telecommunications equipment in Broadview, Illinois, Ray Chalifoux focuses on detecting and preventing potential product defects in the production process. Ray's focus is. A. quality control B. statistical planning C. ISO 1600 D. Baldridgesque 3. A recent college graduate and new employee at a computer chip manufacturer in Silicon Valley, California, Qin Leung overhears her supervisor talking about. Hesitant to ask about its meaning, she looks it up online, discovering that it means value added by the creation of finished goods and services: for example, the value added by taking silicon and making computer chips. A. PERT B. ERP C. form utility D. lean manufacturing 4. Recent trends in the service sector suggest that: A. employment in the service sector is likely to decline over the next ten years. B. services can only improve productivity by reducing the quality of the service they provide. C. the service industry has never taken advantage of new technology to increase customer satisfaction. D. services are using computer networks to become increasingly interactive. 2

3 5. A world-famous rock star, Danny Dynamic just ed an order for a special 12-string guitar to Silvia Hoffer, the owner/operator of Silvia's Custom Guitars in Buffalo Grove, Illinois. Silvia will use the process to customize Danny's guitar. A. continuous B. intermittent C. JIT D. REM 6. Managing inventory for an airline manufacturer in the Pacific Northwest, Joe Jet is obsessed with minimizing cost of production by minimizing factory inventory, which requires excellent coordination with his carefully selected suppliers regarding parts' delivery. Joe is implementing. A. ERP B. JIT C. MRP D. CPR 7. In order to minimize inventory costs, firms that use the inventory control system hold a bare minimum of parts and materials in storage. A. ABC B. FIFO C. just-in-time D. in-min-cost 8. Flexible manufacturing: A. relies heavily on labor, since humans are more adaptable than machines. B. uses machines designed to perform multiple tasks so they can be used to produce a variety of products. C. achieves its flexibility at the cost of much slower rates of production than mass production techniques. D. requires continuous production runs to become efficient. 9. The main objective of lean manufacturing is to: A. keep labor costs as low as possible by expanding the use of other resources. B. produce products that have fewer "bells and whistles" in order to simplify consumer choices. C. produce goods using less of everything compared to mass production techniques D. outsource most of the manufacturing tasks currently performed by the firm in order to focus on final assembly. 10. Director of Construction for a manufacturer of nuclear submarines in Seattle, Washington, Dr. Sonya Fearless (Ph.D. - MIT) uses to insure that submarines are built and delivered on time, on budget, and according to specifications. A. PERT B. IBM C. Smithology D. NASA III. True or False 11. Accounting, finance, and management consulting are in the sector of the U.S. economy, which is growing rapidly and creating many job opportunities for college graduates. 3

4 12. ISO 9000 refers to a set of international standards for environmental protection. 13. Pedro Martinez works as a customer service representative for Valdyne Enterprises. Over the past several years, Pedro and his coworkers have greatly improved the level of satisfaction reported in customer surveys. With the government's current methods of measuring productivity, this improvement in customer satisfaction will show up as a gain in the productivity. 14. Screemers Audio, Inc. wants to install a computer application that enables it to manage all its operations on the basis of a single, integrated set of corporate data, resulting in less staff, reduced inventory, and better customer service. The version of materials requirement planning (MPR) it should use is enterprise resource planning (ERP). 15. Beth Junker is a construction manager who is in the planning stages for a major new project. Beth wants to estimate how long a new project will take to complete and identify the activities associated with the project that have the greatest potential for delaying the project. The PERT method will help Beth answer these questions. IV. Comprehension Questions 1. Describe the evolution of production in the United States 2. Define operations management. 4

5 3. Distinguish between the various production processes and describe several of the production techniques that have improved the productivity of U.S. companies, including computer-aided design and manufacturing, flexible manufacturing, lean manufacturing, and mass customization. V. Critical Thinking Exercise Please answer the following questions 1. How does the concept of facility layout help companies become more customer focused and more competitive? 5

6 2. Why has the term Production Management been changed to operations management? what are some examples of operations management?... Don t Cheat in any form, or your marks will be Zero. 6