Logistics & Supply Chain Logistics & Supply Chain

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1 Logistics & Supply Chain Anders Dorph Pedersen VP, Logistics 24 September

2 Agenda WDH current supply chain setup WDH logistical l activities iti overview Supply chain characteristics Sourcing strategy and component availability Current and future distribution setup Organising to meet the future 2

3 Supply Chain 30 sales companies 130 countries 3 manufacturing sites 1 global distribution centre All brands WDH sales company WDH distributor 3

4 HA Logistical Overview 3 sites supporting the global supply chain 1. Global distribution centre New product introductions Global logistics centre 2. OPP () Local logistical competences Distribution to NHS 3. (Ballerup) Local logistical competences Ballerup 4

5 Oticon Logistical Activities Strategic and operational planning Strategic sourcing Global customer service Packaging and warehouse Global distribution Business development Ballerup 5

6 Oticon Logistical Activities Operational planning Procurement Ballerup OPP Operational planning Procurement Warehouse & distribution capacity Direct NHS delivery route Continuous improvement 6

7 Supply Chain Landscape Vendors Amplifiers Assembly Distribution Sales Companies Customers IC 30 WW Retail Boards Chains Transducers Public Other 7

8 Sourcing Strategy China sourcing office Dual sourcing From many parts to fewer subassemblies Past Current Tier 1 WDH sites Tier 1 Tier 2 Tier 3 Tier N WDH sites Subassembly Vendors Amplifiers Assembly Distribution Sales Companies Customers IC 30 WW Free Dispensers Boards Chains Transducers Other Government Distributors 8

9 Ensuring Component Availability VMI system for high value components Sales Safety Stock Min./max levels 26 week forecast Exemption-based notifications Supplier evaluation Purchase order collaboration with other suppliers Eletronic purchase orders and invoicing Months Max. level = 110 Min. level = 30 Confirmation Actual need Supplier leadtime = 5 days Vendors Amplifiers Assembly Distribution Sales Companies Customers IC 30 WW Free Dispensers Boards Chains Transducers Other Government Distributors 9

10 Current Distribution Setup Intercompany deliveries 2 milkrun routes daily deliveries between sites within close proximity, Oticon Hamburg, Bernafon Berlin, Interacoustics to be included Weekly dedicated route OPP - NHS NHS, Leeds THI All other deliveries outsourced to a one-stop freight provider Integrated transport booking system ~1500 order lines/day Day-to-day deliveries OPP Vendors Amplifiers Assembly Distribution Sales Companies Customers IC 30 WW Free Dispensers Boards Transducers Other Chains Government Distributors 10

11 Future Regional Distribution Centre Setup US RDC THI GDC Regional inventories and packaging capabilities Supporting all WDH brands Centrally controlled Replenishment-based RDC fulfilment Uniform and scalable packaging concept HA bulk shipments (factory to RDC) Direct shipping of packaging materials from suppliers to RDC One order entry point/customer service Direct regional distribution to customers AUS RDC Vendors Amplifiers Assembly Distribution Sales Companies Customers IC 30 WW Free Dispensers Boards Chains Transducers Other Government Distributors 11

12 Organising Towards Customer Needs - and Rapid Introductions Production Engineering & Development Value Stream BTE/Rite Value Stream ITE Logistics & Supply Chain Value Stream NPI Category Management Customer Service Supply Chain Planning Business Development Tasks: VS Management Product Planning Procurement Technical Support Quality Continuous Improv. Tasks: VS Management Product Planning Procurement Technical Support Quality Continuous Improv. Tasks: Project Management Launch Planning Project Sourcing Documentation Master Data Production Setup & Tools Quality Warehouse/ Distribution HR/Salary/IT QA Vendors Amplifiers Assembly Distribution Sales Companies Customers IC 30 WW Free Dispensers Boards Chains Transducers Other Government Distributors 12

13 Q&A 13