eharvest Ordering Guide

Transcription

1 A GENCY SERVICES / ORDERS & CUSTOMER SERVICE eharvest Ordering Guide M ID-OHIO FOODBANK 3960 Brookham Drive Grove City, Ohio Ann L. Miller-Tobin Main Phone: Orders Dept Orders Fax:

2 2 G UIDE TO ORDERING ON EH ARVEST 2 G ETTING STARTED.

3 3 eharvest Note/Tips The website is synchronized once a day at approximately 7:10 am. The synchronization takes about minutes; therefore, the website will be unavailable for login or placing orders during this time. You will see a notification at the top of the screen telling you eharvest is currently under routine maintenance. 3 If you receive an Error Message after clicking Login and or you are unable to enter the site please call the Orders & Customer Service Department at

4 S TART YOUR ORDER 4 4 Select Your Pickup Date. Note: eharvest automatically defaults to the next available pickup date. If you do not see the date you want in the drop down list then it is no longer available. Please choose a different date. Choose Your Pickup Time. Note: If the time you want is not shown, it is no longer available. Please choose a different pickup time. Note: Once you click the Start Order button you CANNOT change your pickup day or time. If you make a mistake or circumstances change prior to your pickup date and time, please call the Orders Department at ( ).

5 5 eharvest Note/Tips If your order has cut off and you need to CANCEL, please call the Orders Department as soon as possible We need to alert the Warehouse Team to stop the order and return the items they have already picked to inventory. 5 Once an order has cuts off and is sent to the warehouse for pulling if you need to make CHANGES to your order, we can only delete items from your order. We can not add new items to your order. F OR FRANKLIN COUNTY DELIVERY AGENCIES Select Delivery From The Drop Down Box. Select The Correct Delivery Date Before You Click Start Order. Note: For local delivery orders eharvest will automatically default to your delivery DAY. (Mon. Tues. etc.) When you use the drop down date box you will see all of the delivery dates for the current month. L OCAL PICKUP & DELIVERY CUT OFF DAY S eharvest order dates automatically default to the next available day/date. This is true for all Local Pickup & Local Delivery orders. All local pickup and delivery orders cut off two business days prior to order date. The warehouse requires two days to pull orders. All orders cut off in the system at midnight two days prior. F OR LOCAL PICKUP ORDERS F OR LOCAL DELIVERY O RDERS Order By Midnight: Sunday Monday Tuesday Wednesday Thursday Pickup: Wednesday Thursday Friday Monday Tuesday Order By Midnight: Sunday Monday Tuesday Wednesday Thursday Delivery: Wednesday Thursday Friday Monday Tuesday Local delivery agencies will receive a call from the Orders Department one day before your delivery to be given a delivery time. Delivery times may vary week to week depending on the number of the agencies who ordered and the volume of items ordered.

6 6 F OR RURAL COUNTY DELIVERY AGENCIES 6 Use The Drop Down Arrow To Select Delivery Select Your Delivery Date H OW TO NAVIGATE PRODUCT CATEGORIES

7 7 7 eharvest Note/Tips Whether you use the View Shopping List or the Product Categories section, they both show all product/inventory available. Please note that product(s) may be out of stock at the time your order is sent to the warehouse for processing. The Shopping List / Product Category does not guarantee availability. H OW TO ADD ITEMS TO YOUR ORDER: Note: New items are added to the eharvest Category Items daily between 7:10am and 7:30am Monday - Friday. Order By The Pound

8 8 8 Order By The Case No Product Is Available In This Category. eharvest Note/Tips Occasionally a Product Description will say Order in 20 pound increments This means you must order the item By the Pound and no less than 20 pounds. If you only order 5 pounds it will be removed from your order and you will not receive the product. Pay careful attention to the product descriptions and packaging information when placing your orders to ensure order accuracy. All items are subject to availability at the time your order is sent to the warehouse for processing.

9 9 9 Note: Items are not considered entered in your order Until you click Add Items to Cart

10 10 R EVIEW ORDER AND PRINT CONFIRMATION: 10 Shopping Cart View Print Order Confirmation View Note: Changes may occur when your order is processed for pickup/delivery.