The leading communication and logistic business in the Nordics

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1 The leading communication and logistic business in the Nordics

2 PostNord in brief SEK 37.1 bn Net sales SEK 388 m Adjusted operating income, EBIT 6,250 Distribution points in the Nordic region 154 million parcels 31,000 Employees 4.3 billion letters and other mail items

3 PostNord Sweden End-to-end offerings in communication and logistics Unique distribution capacity Responsible for the universal postal service in Sweden The only operator that reaches every household in Sweden every working day Robust growth in the e-commerce market New Postal Ordinance entered into force on January 1, Stamped letters are now subject to a two-day delivery (0-2) requirement and a quality requirement of 95% Net sales: SEK 22,671m Adjusted operating income, EBIT: SEK 515m Number of letters: 1,637 million Number of parcels: 97.7 million Number of distribution points: app. 2,000 Employees (FTE): app. 20,000 Quality, 1st class mail (0-1): 90.4% (2017) Quality, letters (0-2): 99.0% (Feb. 2018) Quality, parcels: 94.3% 3/15/2018 3

4 PostNord Denmark End-to-end offerings in communication and logistics Responsible for the universal postal service in Denmark Unique distribution capacity One of the most digitized countries in the world putting the pressure on mail volumes Robust growth in the e-commerce market A new production model was implemented on January, Net sales: SEK 8,720m Adjusted operating income, EBIT: SEK -654m Number of letters: 305 milllion Number of parcels: 47,2 million Number of distribution points: app. 1,500 Employees (FTE): app Quality, Brevet 95.1% Quality, parcels: 96.2%

5 PostNord Norway End-to-end offerings in communication and logistics Strong position in groupage, full- and partloads, thermo shipments and parcel goods Unique distribution capacity Robust growth in the e-commerce market Net sales: SEK 3,875m Adjusted operating income, EBIT: SEK 24m Number of parcels: 17,2 million Number of distribution points: app. 1,550 Employees (FTE): app. 1,200 Quality, parcels: 96.2%

6 PostNord Finland End-to-end offerings in communication and logistics Unique distribution capacity, leading in overnight distribution Fragmented market with many operators Robust growth in the e-commerce market Net sales: SEK 1,028m Adjusted operating income, EBIT: SEK 8m Number of parcels: 8,3 million Number of distribution points: app. 1,200 Employees (FTE): app. 120 Quality, parcels: 94.3%

7 PostNord Strålfors Leading supplier of channel-independent communication solutions via omnichannel Powers our customers brands, creating new business opportunities Industrial pioneer in communication solutions with capability for handing technology shifts Net sales: SEK 2,081m Adjusted operating income, EBIT: SEK 161m Employees (FTE): app

8 Opposite market trends PARCELS TOTAL: +9% PARCELS B2C: +14% LETTERS SE: -7% LETTERS DK: -18% LETTERS TOTAL: -9% 8

9 Growth in e-commerce Over percent growth annually anticipated for e-commerce in the Nordic region SEK bn E-commerce in the Nordics 2017 E-commerce of total sales % Sweden Denmark Norway Finland

10 Build Reposition Advance Strategy based on 10 priorities Leading within e-commerce Development of innovative digital products and channels Leading in sustainability Winning the hearts and minds of the customers, consumers, and employees Harmonized product portfolio Growth in prioritized logistic segments Competitive cost level Stable and efficient IT operations Integrated and flexible production model Optimization of the physical mail business

11 PostNord listens 803,000 Ratings in 2017 Listen Act Deliver 3/15/

12 End-to-end offering that powers the customer s business Target group analysis 1. Improve the customer s offering 3. Improve the customer s business communication Campaign follow-up Invoice distribution Customer communication drives business... Logistics solutions enable... Physical direct mail Digital marketing Outgoing logistics Inventory management/ pick & pack 2. Improve the customer s goods flows

13 A broad service offering Online groceries Postcards Parcels E-commerce Full- & part-loads/ groupage Omnichannel DM Courier services Apps Prepaid solutions Parcel lockers Letters Home delivery Express/InNight Partner outlets Warehousing/TPL Online solutions e-invoicing

14 Flexible and consumeroriented solutions for the growing e-commerce Consumer-driven logistics 14

15 Value is created with customers and their recipients at the center Mission Vision Values Code of Conduct Profitability Capital structure Dividend Sustainable supply chain Female managers Certified management system Sustainable supply chain Customers & recipients Reduce carbon dioxide emissions We deliver Follow-up on financial and nonfinancial targets

16 Goal to reduce CO 2 emissions by 40% by g CO 2 395g CO 2 Carbon dioxide emissions (per item) Total carbon dioxide emissions (per category) Total carbon dioxide emissions 1 Ktonnes Since 2009, emissions have decreased by 32% Road transport, 89% Air, 4% 200 Sea, 1% Train, 0% 100 Business travel, 1% Electricity, 2% Heating, 3% Emissions data includes completed acquisitions. Previously reported emissions have been adjusted. Total CO 2 emissions

17 Six specific areas that are helping us to reduce our environmental impact Optimization of capacity utilization Improving energy efficiency in buildings More by rail, less by air 27% of the vehicle fleet comprises electric vehicles Use of biofuel Better fuel efficiency

18 One of the Nordic region s largest employers PostNord has set itself the goals of: increasing diversity and the proportion of women in management positions improving its ratings in the Employee Index (MIX) and Leadership Index (LIX) decrease sick leave Average number of employees per country ,350 Average number of employees (FTEs) 32% Women in management positions Sweden Finland Denmark Rest of the world Norway

19 Vi levererar. Vi leverer. Me toimitamme. Vi leverer. We deliver.