Assessment Record. Salon reception duties UCO29X. Learner name: Learner number: D/507/5629. UCO29X_v2

Transcription

1 Assessment Record UCO29X Salon reception duties Learner name: D/507/5629 Learner number: UCO29X_v2

2 Portfolio Learners must: Produce a portfolio that includes evidence of practical assessments carried out with proficiency. The portfolio is an evidence requirement which must be completed prior to learners undertaking the practical assessment. VTCT specifies the assessments to be carried out and evidenced in the portfolio. The portfolio can be used as a confirmatory and formative assessment to prepare learners for the practical assessments. The purpose of this portfolio is to evaluate learner performance and use the information gathered to shape and improve the learner s performance in preparation for summative assessments. Centres should consider the use of formative self and peer assessment as part of the learning journey. Whilst portfolios are not graded, they may be sampled by the EQA. Portfolio At a minimum the portfolio must include three practical reception assessments carried out on three different days. It should contain evidence that learners have: Taken a minimum of 3 different payment types Cash Debit card Credit card Gift voucher Loyalty card Made all appointments In person Telephone Electronically Dealt with all enquiries In person By telephone Electronically Dealt with all clients Who have different needs and expectations Who have a complaint 2 Salon reception duties

3 Assessor IQA (if sampled) Learner EQA (if sampled) Salon reception duties 3

4 Feedback - Please use this space if required 4 Salon reception duties

5 Summative practical assessment Learners must: LO4 - Be able to carry out salon reception duties Learners must carry out reception duties which will be observed and marked by centre assessors. Learners must achieve all assessment criteria in order to pass and achieve the unit. The practical assessment must take place in a real or realistic working environment with real clients. At a minimum the summative practical assessment for this unit must cover: Dealing with a variety of salon reception enquiries Payment types Opening hours of the salon Student discount days Discounted days for older clients What product range is used in the salon Pricing enquiries Representatives from manufacturers/wholesalers wanting to make an appointment with the salon manager to supply products and services to the salon Potential staff asking if there are vacancies for employment Appointment bookings Amending an appointment Cancelling an appointment Deliveries of goods Cash Debit cards Credit cards Part cash/part debit card Loyalty cards Gift vouchers Salon reception duties 5

6 Practical assessment In order to pass this unit, learners must achieve all pass criteria. Pass Criteria LO4 Be able to carry out salon reception duties P13 - Use safe and hygienic working methods when carrying out salon reception duties P14 - Use appropriate communication techniques when carrying out salon reception duties P15 - Use effective communication when dealing with a variety of different client needs P16 - Demonstrate calculating and taking payments when carrying out salon reception duties P17 - Use safe and effective methods when dealing with payments P18 - Demonstrate the maintenance of stock display when carrying out salon reception duties P19 - Maintain accurate records when carrying out salon reception duties achieved Assessor IQA (if sampled) Learner EQA (if sampled) 6 Salon reception duties

7 Knowledge criteria Knowledge assessment criteria In order to pass this unit, learners must achieve all pass criteria. Pass Criteria LO1 Know the salon procedures for carrying out salon reception duties P1 - State the importance of personal presentation when carrying out salon reception duties P2 - Explain the procedures for preparing for salon reception duties P3 - Explain the importance of recognising relevant hazards and risks when carrying out salon reception duties P4 - Explain the importance of accurate record keeping when carrying out salon reception duties P5 - Explain the different types of payment methods available when carrying out reception duties LO2 Know how to maintain the salon reception area when carrying out salon reception duties P6 - Explain the importance of maintaining the salon reception area when carrying out salon reception duties P7 - Explain the importance of making the records available prior to the service/treatment when carrying out reception duties P8 - Explain the importance of knowing salon pricing and products when carrying out salon reception duties P9 - Explain the importance of maintaining the product display when carrying out salon reception duties Salon reception duties 7

8 LO3 Understand the importance of effective communication when carrying out salon reception duties P10 - Describe the different methods of communication used when carrying out salon reception duties P11 - Explain the importance of effective communication when carrying out salon reception duties P12 - Explain the importance of communicating with different client/ visitor needs and expectations Assessor IQA (if sampled) Learner EQA (if sampled) 8 Salon reception duties