IMAGINE IOT PROTOTYPE CHALLENGE

Transcription

1 IMAGINE IOT PROTOTYPE CHALLENGE MANUFACTURING FLOOR TERMINAL BIOMETRIC RE-AUTHENTICATION Teddy (Olson) Ampian Software Engineer, Boston Scientific* October 12, 2016 *Contents herein are property exclusively of Teddy Ampian and are not beholden or licensed to Boston Scientific or its subsidiaries. Reference to the company does not reflect its practices, and are only reflective of the manufacturing industry at large. Statements made are not representative of the company in any capacity. Contact Info Teddy Ampian 5300 Annapolis Ln N Apt 4311 Plymouth, MN mailto:teddy.olson@outlook.com C

2 Story SUMMARY This IoT solution will hasten user reauthentication, allowing the operators on the manufacturing floor to focus more time on their primary job tasks. BACKGROUND Companies need to secure access to their manufacturing systems without impeding operator workflow. In this scenario, the workflow for authentication involves the user (a manufacturing floor operator) entering his password to access the system. However, due to password strength restrictions, this operator is spending precious moments on this repetitive task when biometrics could instead be utilized to authenticate. For security reasons, the operator will continue to enter his password on initial sign-on, but will thereafter be recognized through a combination of metrics and automatically signed in when in proximity of the terminal. Note that fingerprint recognition, while it would be convenient from a design standpoint, is not feasible for the user. He or she must wear gloves while in the manufacturing area. INSIPRATION Boston Scientific manufactures high quality medical devices that save lives every day. Every additional device manufactured is another potential life saved. Small manufacturing efficiency gains can have a huge impact in the lives of Boston Scientific s patients saving a brother, a friend, a husband or wife, or someone held dear in any form. My inspiration was to create a system that hypothetically could provide an efficiency gain that could make the difference for someone in the world in need of a Boston Scientific device.* *The statements contained in this project reflect only a hypothetical manufacturing scenario, and all opinions are the personal views of Teddy Ampian and do not reflect Boston Scientific or its subsidiaries. This prototype and all associated intellectual property are not licensed or intended for use by Boston Scientific at time of submission (27 October 2016). Contact SAP SE or Teddy Ampian for details. 1

3 Persona Joe The Operator I want to interact quickly with the machine terminal because then I can focus more time on the quality of the product. About 28, married, Recently changed from third shift to first shift Has been with the company for five years Responsibilities I am responsible for accurately recording scrap / yield numbers I am responsible for one production line at a given time, while a supervisor may manage several such lines I sometimes have long shifts or encounter extended downtime depending on maintenance and sales activity I track my time accurately to ensure proper compensation Needs I need to record the information from the manufacturing floor quickly and accurately I need to observe protocols including having the appropriate gloves and clothing on at all times Main Goals I minimize the scrap from the line by ensuring proper protocols are being followed Feed data to our systems that can be used by the analytics team Remain vigilant with regards to safety to ensure all employees are able to go home after their shift without incident Pain Points Sometimes there is a software issue that holds back work Can t take off my gloves or other safety gear even if it is uncomfortable Expected to know safety protocols by heart 2

4 Point of View (PoV) User Need: I need to keep my network account secure POV Statement: On initial access, the user will be required to enter his password. Subsequently, a combination of facial recognition, gait analysis, and voice recognition will enable the user to quickly log back into the system. UX Journey Actions Unlocks the terminal Enters production line data Validates the data entry Mindset The user is thinking about whether the current production rate is meeting expectations and what the scrap rate is like. Feelings See next page for happiness breakdown through the process. Generally the user will feel some anxiety or anger when encountering system errors or inaccuracies. He will feel great satisfaction and even jubilation when he completes the steps of this process without hiccups. Touch Points Production devices Raw materials Data entry terminal Conversations with coworkers 3

5 ACTIONS Log onto the system Work on the line Log back onto the system Enter data incorrectly Fix small error Log out of the system MINDSET This data entry is a drag on my time. Now I am getting some real work done. Great, I did not have to enter my password. Oh no! I need to fix that. Quickly remedied! Now I can move on to the next work item FEELING TOUCH POINTS Production Line

6 Prototype Joe enters the manufacturing floor. He is ready for a full day of work. Joe signs on to the system. Since this is his first time signing on since entering the room, he must enter his password.

7 Joe has a conversation with his supervisor about a scrap incident. He then approaches the terminal to enter related data. He says sign on and the computer authenticates him using camera data (facial and gait analysis) as well as vocal recognition. 6