Cisco Smart Net Total Care More Sales Power for Cisco Partners. Hernani Crespi Technical Engagement Manager Dec 2014

Transcription

1 Cisco Smart Net Total Care More Sales Power for Cisco Partners Hernani Crespi Technical Engagement Manager Dec 2014

2 When It Comes to Network Service Coverage, What Keeps Your Customers up at Night? I don t have enough information to easily create a strong migration and lifecycle plan. It s difficult to keep track of what s uncovered in my network and at risk! Are my Cisco products covered by the right contracts? Managing contracts and the renewal cycle is very difficult! Is there a more streamlined way to manage, plan and budget? How do I manage security vulnerabilities? How do I figure out which Cisco alerts apply to my network? My manual inventory process takes way too long and is inaccurate! Verifying entitlement is painful!

3 What if You Could? Strengthen customer relationships Increase product sales Augment services revenue Gain a competitive advantage

4 You Can With Smart Net Total Care Smart Net Total Care has helped SECCO dramatically improve our service asset management. Using the solution's reporting tools we now have clear and consistent picture of our installed base for the first time. As a result, we have improved management of our service contracts and gained greater control of our network... - Wu Yimin, Senior Telecom Network Engineer, SECCO customers worldwide Almost 70% of the Fortune 100 use Cisco Smart Net Total Care for proactive support

5 Smart Net Total Care Service Customer Business Outcomes Rapid problem resolution Improved risk management Smart Net Total Care Reduced operating costs

6 Smart Net Total Care - A Smart Solution Increase Foundational Operational Technical Efficiency Supportand Improve Risk Management Winning the JD Power Award 4 Times in a Row Device Diagnostics Winning the JD Power Award 4 Times Running Installed Base and Contract Management Alerts Smart Capabilities Technical Assistance (TAC) Online Technical Resources Advance Hardware Replacement Software Updates World Class Technical Support

7 Smart Capabilities: Installed Base & Contract Management Reduce risk in my customer s network by highlighting gaps in coverage Manage, plan and budget with better insight into installed base status Identify if my customer s devices are adequately covered and supported Help my customer consolidate contracts to simplify contract management Quickly see what has changed in my customer s network

8 Smart Capabilities: Alerts Reduce the customer s risk by providing a list of the alerts that apply to their devices Preempt network disruptions by identifying security vulnerabilities that apply to my customer s devices

9 Smart Capabilities: Device Diagnostics Accelerate early diagnosis and avoid expensive downtime

10 Smart Net Total Care - A Smart Solution Partner Choices Your Path, Your Choice Sell a Cisco-branded Service Resell Service and Provide Added Value

11 Resell Smart Net Total Care Get immediate sales opportunities with minimal investment Enhance your services portfolio Increase services revenues

12 Or Go a Step Farther Identify service coverage and upgrade opportunities Capture product refresh opportunities Lower your costs and save time Strengthen your customer relationships

13 Identify and Close Service Coverage Gaps in Customer Networks Easily Keep Track of What is in the Network and What Is Covered via the Web Portal Summary view of Cisco installed base. Double-click for detail. Identify products without service coverage, with support about to expire, or past LDoS

14 Identify Product Refresh Opportunities See Only the Alerts that Affect the Network Drill down to investigate details Identify EOS/EOL items Easily acknowledge and plan remediation

15 Smart Net Total Care How It Works Customer Network Collector Secure Transport Cisco Data Center Smart Net Total Care Portal Enabled Smart Call Home Devices Secure SNTC identifies your Cisco inventory and securely communicates this to Cisco s data center, where it is analyzed against Cisco manufacturing, security, shipping, and contract data. 2. Through the portal you get a comprehensive view of your installed base, service contracts, and product alerts.

16 How We Can Help You Sales training videos and tools for you Partner Central ( Partner Resource Library ( Information for your customers Smart Edge webinar series ( Customer Community (

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